What We Love

  • No reservations needed for any of the restaurants.
  • This palatial paradise has two shimmering pools, plus a prime beachy location. Sun worshippers, you'll be in love.
  • Tucked into a gated, upscale community, the swanky decor here is modern and chic.
  • This Beach Eden is geared for families and adults, so the crowd isn't a rowdy party crew.
  • Weights. Cardio. Stretching. It's going on every morning and afternoon.
  • Dipping into a relaxing steam bath and whirlpool after your stress-smashing workout.
  • Carving out some much needed naptime on the beach. The swaying palms will be your lullaby.

Things to Know

  • Playa del Carmen offers oceans to do nearby: Mayan ruins, shopping, Xaman-Ha Aviary and golf.
  • Beach comb your way up and down the shores. Stop by a neighboring Riu for a free drink or two.
  • The exceptionally friendly staff always greets you with a smile and will pamper you the moment you arrive.
  • RiuLand keeps the kiddos entertained while you book a stress-smashing day at the spa.
  • Looking for some friendly competitions - why not, right? Tennis, ping pong and volleyball are favs.
Hotel Promotions
Enjoy Pickleball
Guests can enjoy playing pickleball on the new pickleball court. Equipment will be provided ( paddles and balls).
Important Information: Reservations at the hotel front desk will be necessary.

Applicable Dates:
Booking Dates: 29 Dec 2023 to 23 Dec 2026
Travel Dates: 29 Dec 2023 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Up to $1460 in Resort Credits.
Guests will receive up to $1460 in coupons per room towards the purchase of Spa Services,  Golf, Weddings, Photos, and Dining.  Additional details will be provided upon check-in at the hotel.

Important Information: 
Guests will receive coupons at check-in.  The total of credits is per room for guests 21 and older.  Resort credits are non-transferable, non-cumulative, non-refundable, non-combinable, and cannot be used on future stays.  Resort credits can be used as a discount only for selected services.  Credits cannot be exchanged for cash.  Promotion is subject to availability and can change without notice.  Restrictions may apply. 
Applicable Dates:
Booking Dates: 15 Dec 2023 to 22 Dec 2026
Travel Dates: 24 Dec 2023 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Up to $850 in Resort Credits.
Guests will receive up to $850 in coupons per room towards the purchase of Spa Services,  Golf, Weddings, Photos, and Dining.  Additional details will be provided upon check-in at the hotel.

Important Information: 
Guests will receive coupons at check-in.  The total of credits is per room for guests 21 and older.  Resort credits are non-transferable, non-cumulative, non-refundable, non-combinable, and cannot be used on future stays.  Resort credits can be used as a discount only for selected services.  Credits cannot be exchanged for cash.  Promotion is subject to availability and can change without notice.  Restrictions may apply. 

Applicable Dates:
Booking Dates: 15 Dec 2023 to 22 Dec 2026
Travel Dates: 24 Dec 2023 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Honeymoon Inclusions.
Guests celebrating their honeymoon with us will receive the following amenities:

* Surprise welcome gift in their room
* Small bottle of Tequila
* King Bed (subject to availability)
*  Late Check out (subject to availability at time of departure)
* Complimentary upgrade to next available room category ( subject to availability and upon request)
*  $35 Spa Credit for a selected service in "Specials for couples" category (120 min). This discount applies per couple per stay and does not apply with other promotions and discounts. Only one Spa Credit can be used per spa service.

To receive this offer, just enter "HONEYMOON" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Important Information:  Proof of marriage must be provided at check-in. Emission date of less than 90 days

Applicable Dates:
Booking Dates: 27 Jun 2024 to 23 Dec 2027
Travel Dates: 24 Dec 2024 to 23 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.
Exchange Privileges
Guest will have access to all bars, lunch and snacks at Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and Riu Tequila.

Important information: All of the above information is subject to change at any time without prior notice. More information will be provided upon check-in. Breakfast and Dinner must be taken at the booked hotel. Transportation is not included

Applicable Dates:
Booking Dates: 28 Jun 2022 to 23 Dec 2027
Travel Dates: 24 Dec 2022 to 23 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities
All meals, snacks and local alcoholic and non-alcoholic beverages in all hotel bars and restaurants.
Snacks and drinks 24 hours a day.
Regularly refilled minibar and liquor dispenser in the guest rooms.
In-room safe.
Room service 24 hours a day.
Turndown service.
Drinks service at the pool.
Free sports, activities and entertainment programme as described. Activities include:  tennis raquets and balls), kayaking, bodyboarding, snorkel gear, 1 scuba tryout in the pool, RiuFit program, beach volleyball, pedalos ( paddle boats), , pickle ball court (paddles and balls will be provided and reservations are required)
Free wellness facilities as described (gym).
WiFi throughout the hotel.
Daytime entertainment program for adults
Live music, shows, and Riu entertainment
Free entry to the discotheque at Riu Tequila (drinks included). Must be 18 years old.
Riu Get Together Party at the Riu Tequila hotel
RiuLand Kids Club for ages 4-7 and 8-12
All hotel guests are required to wear an "All Inclusive" wristband for identification purposes.

Applicable Dates:
Booking Dates: 28 Jun 2022 to 23 Dec 2027
Travel Dates: 24 Dec 2022 to 23 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
You don’t have to go far for delicious food and drinks, these options have you covered.
OnSite Dining
  • Various Lounges/Bars
    - Bar Cubano
    - Los Mariachis
    - Lounge 24
    - El Palmeral
    - Beach bar
    - Capuchino
  • Various Restaurants
    - Don Julian-Restaurant with terrace
    - Guacamole-Beach restaurant/grill and steakhouse
    - Krystal-Fusion Restaurant
    - La Dolce Vita-Italian restaurant
    - La Bodega-Mexican restaurant
    - Miyagi-Japanese restaurant

Treat yourself to everything that this resort has to offer and more.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service
  • Accessible facilities
  • Babysitting,Offsite†
  • Baggage hold
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Elevators
  • 24-hour front desk
  • 24-hour room service
  • Complies with Local/State/Federal laws for disabled
  • Babysitting, Offsite†
  • Baggage hold
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Elevators
  • Exercise gym
  • Free high speed internet connection
  • Free parking
  • Gift/News stand†
  • Golf, Offsite†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Lounges/bars
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Safe deposit box
  • Sauna
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†

† Fees may apply

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
On-Site Recreation
  • Children's pool
    There is 1 children's pool onsite.
  • Children's program
    RiuLand
  • Direct access to a beach
  • Fitness center on-site
  • General †
    Pickleball Court  
  • Hot tub
    2 Outdoor Hot Tubs
  • Motorized Water Sports †
    Jet ski, parasailing, waterskiing, diving, deep sea fishing, etc.
  • Non-Motorized Water Sports
    Windsurfing, sailing, kayaks, snorkel gear, body board, one introductory scuba lesson in the pool, paddle boat, etc.
  • Pool
    There are 4 pools onsite.
  • Sauna
  • Spa †
  • Tennis court
    There are 2 lit tennis courts onsite. 


Off-Site Recreation
  • Golf †
    Golf course located within 5 miles of the property.
On-Site Attraction
  • On-site Entertainment
    Access to weekly theme parties for everyone

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 8792 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Another Perfect Vacation!

    We just returned from a great vacation. My wife and I met our travel partners from Michigan and some of their family. I can't say enough about how friendly and polite the staff are. Always greet you with a smile. Food was terrific. The buffets were always fresh and such a great variety. From main dishes to desserts. Shame on you if you can't find something to eat. Also the specialty restaurants were very good. I loved the Italian restaurant. Their lamb chops were to die for. The Hotel staff were always cleaning something inside or outside. Our rooms were clean and comfortable. The location of the Hotel is close to Playa del Carmen and Porto Morales. The beach in front of the Hotel is what pictures are made of. It's spectacular. Will we be back definitely. It was a Perfect Vacation.

    Feb 16, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    An absolute joy from start to finish

    We stayed at the Riu Palace Mexico last June for 11 nights all-inclusive and it was simply tremendous. The staff were consistently welcoming, courteous and attentive throughout. The food was excellent, the entertainment lively, and the location perfect. We also loved the atmosphere, especially the parties and access to the neighbouring properties and club. An absolute joy from start to finish — everything just worked brilliantly. Would return without hesitation.

    Feb 11, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Absolutely perfect!

    We had an absolutely perfect holiday at the RIU Palace, Mexico, in Playa del Carmen. We've been to dozens of all inclusive and this one is by far the best. The hotel is the perfect size, and has amazing accommodations. It was chill and relaxed with the right amount of activities and entertainment. The service was incredible,... From check in to departure-simply sublime. Very clean. Excellent room service. Terrific food, plenty of options and excellent service in all the restaurants. Very polite and quick to serve. Access to all the other RIU hotels - so plenty of opportunity to party more (if desired). Beach side drink service was added plus. Every day was great, every employee was kind and helpful. Really, really impressed. I read some of the bad reviews and frankly can't imagine what there could possibly be to complain about.

    Feb 02, 2026
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Disappointing for a five star palace.

    I have stayed here twice before so this was our third time. I think they’re cost cutting a bit too much now. The rooms are worn and dated, but I think it’s due a refurb soon. The food was terrible. For a five star I was so disappointed, the selection was terrible, the quality wasn’t there and at best it was luke warm. Lots of people reported sickness and diarrhoea, which I suffered with and then for the rest of the holiday had stomach twinges. The drinks are mainly ice and never consistently tasted the same. The staff were lovely as always, Pamela in the coffee shop, the staff in the restaurants and the cleaners, all lovely and attentive. They work so hard. It is a lovely resort, the beach is lovely, the pools are nice although cold, but there are plenty of beds and clean towels. They need to stop guests putting towels out at the crack of dawn and not showing up for hours, unfair really.

    Jan 27, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Very nice resort

    Very nice time at the Riu Palace Mexico. Staff is very friendly and attentive. We had a slight problem with the lighting in our room, maintenance was there within 5 minutes to fix the problem. Food was very good, much better than comparable resorts in the area. Housekeeping was wonderful, very cute towel critters on the bed and received a "welcome" chocolate ball that was to die for! Pool area is very nice, but I imagine that it would be very crowded during peak seasons. Nighttime entertainment was quite enjoyable, particularly the Silent Disco and going over to the Riu Tequila for party night. Only major complaint is that internet service is not very good on the resort. I was not able to connect at all in my room using my cell service (Verizon), could only get on the internet using resort guest wifi when I would go to the lobby and pool area, it was very spotty in the other areas. Other than that one issue, I would definitely recommend the Palace Mexico!

    Jan 14, 2026
Hotel Advisories
  • AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
  • AdvisoryEffective 9/5/2026, this hotel will convert to an adults-only property.
  • AdvisoryRiu Palace Mexico will undergo a complete renovation closing on May 4, 2026 and re-opening on September 5, 2026 as an Adults Only hotel.
  • AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 29.32Mexican Pesos per person per night occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 AM
  • Minimum Check-In Age: 18
  • Pet Policy : Pets Not Allowed
  • Early Departure Policy
    • Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
    • Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26
    • Early Departure Penalty:1 NightApplies: Sunday - Saturday 24Dec26 - 31Dec50

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