Riu Palace Mexico - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8754 reviews

• 

  Great hotel, great service!

  We had a fantastic 10 nights at the RIU Palace Mexico. The location was very peaceful- Playacar is a gated community with a number of hotels as well as some shops and bars. The wider area has some very interesting places to visit, we would recommend Tulum and the cenotes, though we found Cancun not worth visiting. The hotel itself is beautifully presented, with a stunning foyer and grounds. There are plenty of staff, and the customer service is amazing - so friendly and attentive. The standard of cleanliness could not be better- the room is serviced not once but twice a day. We found the food to be of a high standard in the main restaurant as well as the five specialist restaurants, and we really appreciated how easy it was to get a table in those restaurants, all on a first come, first served basis, with no pre booking required.We also appreciated the availability of branded drinks and excellent cocktails at the bars. The beach is beautiful and is kept spotlessly clean, and watersports are readily available. The pool area and pool bars are also well maintained with excellent poolside service, though a small downside is that all the pools are a bit samey (rectangular) and close together, so whilst some may be designated for lane swimming, or sports etc, the reality is they all kind of merge together. One of the benefits of staying at the RIU palace is that you can use the facilities in the neighbouring RIU hotels, this proved useful as the RIU Tequila has a great sports bar, and the RIU Yucatan has really interesting grounds with monkeys, lizards and Coatis (Raccoon cousins). The biggest disappointment with the hotel was the room - whilst it was very big( bizarrely we had two double beds pushed together) with plenty of space and storage, the open plan design meant that the toilet was enclosed in a tiny space. Also the room was showing its age, with noisy aircon whose controls did not work properly, plus some other faulty electrics. The wood finishes on the doors were poor and not in keeping with the rest of the decor. Overall we had a great stay - excellent hotel and all inclusive service, just slightly let down by the room.

  Oct 14, 2025
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  Hotel RIU Palace Mexico

  We recently completed our annual holiday at the RIU Palace Mexico staying there from September the 15th for two weeks overall we would score the hotel 3/5 stars this score would be a 2/5 if not for the fantastic colleagues who work there , we can’t praise them enough excellent service, friendly nothing was a problem for them from room cleaning , bar service , dining and entertainment all fantastic. The food was of a very high quality,and all the restaurants were equal in delivering excellent food and service ..no problems whatsoever with the food The issues that disappointed us were… The standards of the room we had ,as mentioned the cleaning And towel changes were great but the room itself was extremely tired and dated disappointed when we walked through the door awful out look on to some trees dividing us from the next hotel ,grubby paint work poor repairs quality I think the room has had more coats of paint than the Tyne bridge , electrical sockets awful no usb trying to wedge items under the plug to get your phone to charge not good enough , the tv was really poor picture quality and the channel choice was poor very little English speaking channels ..yes I appreciate we were in Mexico but when you sometimes just want to watch the tv for a few hours General noise on late evenings and early hours was really poor doors slamming music playing in rooms , shouting screaming , the corridors seem to magnify the noise , people returning from their night out you understand a bit talking laughing ect but when it kicks off at 1 and 2 in the morning it’s not acceptable , I feel a bit of a discreet security presence walking the corridors would help with some people who can’t behave themselves in the early hours and a knock on the room doors to sort the problems out , lying in bed waiting for the noise to subside is not one of my favourite pastimes , Dress codes in the restaurants was poor people sitting with sun hats on ,I will say this was a minority but we observed it several times Gym ..or lack of it really poor for the size of the hotel , I did use the gyms in the sister hotels you can use that were slightly better So in summary *great looking hotel ..until you get to your room and then you start to notice how tired the place is ,also visible in the restaurants *Great food and fantastic really hard working colleagues *Really poor acceptance of rowdy noisy people and the sheer level of noise in the corridors and from some rooms really spoilt it for us and left us disappointed with our stay

  Oct 13, 2025
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  Epitome of excellence

  Arrived at the hotel and was found that Expedia had somehow messed up our reservation. Spoke with the Manager Jamie and another Lady and they were very helpful in getting it all straightened out. When we went to our rooms they were clean, smelled nice, and really quite lovely. The room itself made you feel as if you were in your own home. The room had everything you could want right down to the frig bar and comfortable beds. We definitey used the bar amenities, and had our frig filled up with water, cold drinks, and ice. We used our amenities in our room alot and enjoyed every minute of it. We were located on the first floor and it was super quiet and barely heard ( and I mean barely) heard the staff. They were awesome people that were ameniable , sweet, and very kind. If you neeed something all you had to do was call and it arrived withi minutes, such as water if you ran out, and not small bottles but large quart bottles. Next next go with the food, so good, so awesome. Our favorite restaurant was the La Bodega, excellent food, excellent service. I would eat there every night while I was there, if I had discovered it early and made it only there on our last night. Every restaurant was delish and no reservations were needed so it all went smoothly. The Italien was very good as well as the Fusion restaurant if you wanted to try different foods. Gustav at the pool with his workouts and teaching us Salsa was absoulely worth his weight in gold. Jamie at the front desk along with another lady who gave us a voucher before we even got checked in, sorry I can't remember her name, both were so helpful. Check out so easy with no hassel. The atmosphere was divine, the staff awesome, and all staff that were taking care of us on a daily basis were the kindest, most sweetest people. There was absolutely not one thing wrong that I can fault this hotel with, and I intend to return as well as my friends who agreed with me. The Hotel Palace Rui Play Del Car was the epitome of class, good taste, excellent service and I highly applaud them for their dedication to making us feel at home in their Hotel.

  Oct 12, 2025
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  Lovely hotel. Amazing holiday

  Just returned from this hotel. What a wonderful holiday we have had. Yes some areas of the hotel need a little updating but it doesn't impact your holiday. The staff really can't do enough for you from house keeping to bar staff to reception everyone is so friendly. The coffee/milk shake cafe is a nice addition. Food is good and we enjoyed the steak house and Mexican restaurants. We will certainly be returning. Thank you to all the staff for making this an amazing holiday.

  Oct 12, 2025
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  Great vacation

  I had a great name celebrating my daughter’s birthday !!! And Luisa Noriega from Trafic Tours. Made sure transportation was provided and the excursions were soooo much fun! I’ll definitely be back!!

  Oct 07, 2025