The All-Inclusive program includes the following amenities:
• Breakfast: Varied buffet, live cooking stations, fruit, juices, and Cava
• Lunch at Main Buffet with live cooking stations and assorted desserts or at "Pepe's Food" grill
• Dinner (Main restaurant): Buffet with live cooking stations and assorted desserts. A la carte dining options are also available for dinner
• Snacks 24 hours a day
• Beverages: Drinks at all bars within the Riu Resort
• Minibar and regularly restocked liquor dispenser
Sports and activities:
• Beach volleyball court
• Gym and steam bath at the Riu Resort
• 3 tennis courts at the Riu Resort
• Group fitness activities in the RiuFit area
Entertainment:
• Daytime entertainment program
• "Riu Party", theme parties for adults, several times a week
• Liv "Pacha" discotheque (open every night)
• Free entry to "Pacha" discotheque drinks included.
All hotel guests are required to wear an "All Inclusive" wristband for identification purposes.
Important Information: Redemption Information will be provided by the hotel at check-in.
Resort Details
- Elite Club RestaurantA-la-carte restaurant exclusively for Elite Club guests. Dinner only. Reservation required.
- KabukiA-la-carte restaurant serving Japanese cuisine. Dinner only.
- KrystalA-la-carte restaurant serving fusion cuisine. Dinner only.
- PatioMain Buffet restaurant with live cooking stations, serving international cuisine. Breakfast, lunch and Dinner
- Pepe´s Food GrillSnacks. Lunch only.
- SteakhouseA-la-carte restaurant. Dinner only.
- Various Lounges/Bars- Cubano Lobby Bar: NEW Mixologist at lobby bar featuring a daily signature drink- The Colonial Lounge Bar- Sports Bar (24 Hrs)- Joe´s Bar- Capuchino Patisserie & Ice Cream Parlor- Coral Poolside Bar with Swim-up Bar- Elite Club Lounge- Eltie Club Beach Bar
- VolareItalian a-la-carte restaurant with starters and dessert buffet. Dinner only.
- 24-hour front desk
- 24-hour room service
- Beauty shop/salon†
- Bell staff/porter
- Car Rental Services†
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- Golf,Offsite†
- 24-hour front desk
- 24-hour room service
- Beauty shop/salon†
- Bell staff/porter
- Car Rental Services†
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Hairdresser/barber†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Parking
- Pool
- Restaurant
- Safe deposit box
- Spa†
- Tour/sightseeing desk
- Wakeup service
- Internet Access
- Free wedding Collection is available.
For more information on the required documentation, please see our frequently asked questions at www.weddingsbyriu.com.
To reserve your Wedding Collection, please visit www.weddingsbyriu.com and submit your request. If you have further questions or require additional information, please contact us via email weddings@riu.com or visit www.weddingsbyriu.com
† Fees may apply
- Direct access to a beach
- Gambling †Drinks are not included in the Casino.
- General- Multipurpose Court- Splash Water World acuatic park in the resort- RiuFIT activities including aqua-aerobics
- Gym
- Non-Motorized Water SportsWindsurfing, kayaking, bodyboarding, small catamarans, snorkel gear, 1 introductory scuba lessin in the pool.
- PoolNumber of pools are - 4.
- Shopping †Shops (Shops in the resort)
- Spa †- Steam Bath- NEW Spa for all guests in the Punta Cana RIU Complex.
- Tennis courtThere are 3 tennis courts.
- Volleyball
- Golf †-There is a golf course located within 1 mile of the property.
-This hotel has negotiated a special golf agreement with Punta Blanca Golf Club to provide preferential conditions and additional value to our guests. - Motorized Water Sports †Jet ski, parasailing, waterskiing, diving, deep sea fishing, etc. for an additional fee. They are not under RIU responsibility
- On-site Entertainment
- Daytime entertainment programme for adults (daily)
- Live music, Riu evening programme or shows (daily)
- "Pacha" discotheque (open every night, drinks not included)
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Awful management
I am at the hotel now and the management team are atrocious. 2 nights ago 4 of our party got stuck in the hotbox of a lift for 45 minutes. No one communicated with us during all that time. No one asked us if we were ok, my wife had a panic attack. When we were let out no one asked if we needed anything, did we need a drink after 45 minutes stuck in a boiling lift. Twice we had to go to reception for manager to see us. By way of compensation they gave the four of us a free spa massage ( I wasn’t seeking compensation I just wanted them to be better at their jobs ). Been to book spa today and told the voucher was for 1 person !! Off I go to reception again who were completely unhelpful but each voucher was for 2 people. So all I ask is they call the spa to confirm, oh no I have to go sort it myself - what !! I get stuck in a boiling lift for 45 minutes and now I’m expected to run all over the resort to sort out my compensation. Worst staff I’ve ever known and I won’t book a Riu hotel again.
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This was my honeymoon unfortunately
My husband and I recently returned from our honeymoon at the RIU Palace Macao, and while we enjoyed certain aspects of the trip, we experienced several issues that significantly impacted our overall experience. We are writing to you today to detail these concerns. Firstly, our room required attention throughout our stay. The telephone remained out of service for several days despite reporting the issue to the front desk. The functionality of the rain shower head was also compromised, leaving us to rely on a smaller, less powerful shower head. Additionally, we observed rust on the bedside lamps. Finally, on one occasion, housekeeping services were incomplete, leaving our room only partially cleaned. Beyond the room's condition, we encountered issues with the resort's service. On our arrival, we observed mold on bread at the sports bar's food station, and generally experienced inconsistent levels of service from resort staff. We found that tipping improved the responsiveness of the service, particularly when requesting assistance from downstairs. Even when using this method, requests delivered to our room through the front desk frequently took an hour or more to arrive, exacerbated by the malfunctioning room phone. While the excursions we participated in were excellent, the shortcomings in the quality of the room and the level of service provided at the resort significantly detracted from our honeymoon experience. We hope this feedback will be useful in improving the guest experience at the RIU Palace Macao in the future.
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Family holiday
Service was absolutely amazing at this hotel, especially the staff in the buffet restaurant and in the cubano bar
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Amazing Vacation!!
Absolutely love this resort! Staff was very polite. Food was superb, and no reservations necessary for the specialized restaurants was a great idea. I loved that! Slight improvement needed on the swim up bar drinks. Drinks were inconsistent with taste. Shout out to Robin Rosario (waiter) and Josetina (housekeeping)!! Made our trip wonderful!
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Disappointed
Spent 2 weeks here in May. Hotel is typical Riu with nice surroundings, plenty of choice of food and drinks and very pleasant staff. We were a little disappointed as we were under the impression that this hotel had been refurbished in 2023. This was not the case. The room we had was lovely and had been upgraded, but not all rooms had been and the pools certainly hadn't. There were lots of tired areas especially the pool. The beach was lovely when the sea weed had been cleared but unfortunately towards the end of our two weeks the machine that cleared it up broke down so the beach was a bit of a mess at the end. We did have a few nights of people partying in the pool at 4am with their boom box going full blast and I had to complain twice to reception before it stopped. We spend a lot of time (5 weeks) and a lot of money each year in Riu hotels around the world and feel really let down by this hotel to the point that my Wife has complained to Riu and Tui.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policies -This hotel does not accept any Student/Spring Breaker Groups at any time.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 01May25 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26