Riu Palace Macao Adults Only - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6721 reviews

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  Awful management

  I am at the hotel now and the management team are atrocious. 2 nights ago 4 of our party got stuck in the hotbox of a lift for 45 minutes. No one communicated with us during all that time. No one asked us if we were ok, my wife had a panic attack. When we were let out no one asked if we needed anything, did we need a drink after 45 minutes stuck in a boiling lift. Twice we had to go to reception for manager to see us. By way of compensation they gave the four of us a free spa massage ( I wasn’t seeking compensation I just wanted them to be better at their jobs ). Been to book spa today and told the voucher was for 1 person !! Off I go to reception again who were completely unhelpful but each voucher was for 2 people. So all I ask is they call the spa to confirm, oh no I have to go sort it myself - what !! I get stuck in a boiling lift for 45 minutes and now I’m expected to run all over the resort to sort out my compensation. Worst staff I’ve ever known and I won’t book a Riu hotel again.

  Jun 21, 2025
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  This was my honeymoon unfortunately

  My husband and I recently returned from our honeymoon at the RIU Palace Macao, and while we enjoyed certain aspects of the trip, we experienced several issues that significantly impacted our overall experience. We are writing to you today to detail these concerns. Firstly, our room required attention throughout our stay. The telephone remained out of service for several days despite reporting the issue to the front desk. The functionality of the rain shower head was also compromised, leaving us to rely on a smaller, less powerful shower head. Additionally, we observed rust on the bedside lamps. Finally, on one occasion, housekeeping services were incomplete, leaving our room only partially cleaned. Beyond the room's condition, we encountered issues with the resort's service. On our arrival, we observed mold on bread at the sports bar's food station, and generally experienced inconsistent levels of service from resort staff. We found that tipping improved the responsiveness of the service, particularly when requesting assistance from downstairs. Even when using this method, requests delivered to our room through the front desk frequently took an hour or more to arrive, exacerbated by the malfunctioning room phone. While the excursions we participated in were excellent, the shortcomings in the quality of the room and the level of service provided at the resort significantly detracted from our honeymoon experience. We hope this feedback will be useful in improving the guest experience at the RIU Palace Macao in the future.

  Jun 18, 2025
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  Family holiday

  Service was absolutely amazing at this hotel, especially the staff in the buffet restaurant and in the cubano bar

  Jun 18, 2025
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  Amazing Vacation!!

  Absolutely love this resort! Staff was very polite. Food was superb, and no reservations necessary for the specialized restaurants was a great idea. I loved that! Slight improvement needed on the swim up bar drinks. Drinks were inconsistent with taste. Shout out to Robin Rosario (waiter) and Josetina (housekeeping)!! Made our trip wonderful!

  Jun 17, 2025
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  Disappointed

  Spent 2 weeks here in May. Hotel is typical Riu with nice surroundings, plenty of choice of food and drinks and very pleasant staff. We were a little disappointed as we were under the impression that this hotel had been refurbished in 2023. This was not the case. The room we had was lovely and had been upgraded, but not all rooms had been and the pools certainly hadn't. There were lots of tired areas especially the pool. The beach was lovely when the sea weed had been cleared but unfortunately towards the end of our two weeks the machine that cleared it up broke down so the beach was a bit of a mess at the end. We did have a few nights of people partying in the pool at 4am with their boom box going full blast and I had to complain twice to reception before it stopped. We spend a lot of time (5 weeks) and a lot of money each year in Riu hotels around the world and feel really let down by this hotel to the point that my Wife has complained to Riu and Tui.

  Jun 17, 2025