Riu Palace Macao - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6840 reviews

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  The music and the staff's attention are the best

  Very good hotel, very clean, everything seemed excellent to me. Good food, good drinks, the staff was excellent. Bermudez, the bartender, was very friendly and made good drinks, as did Juan. The entertainment was wonderful. The animation team was very friendly and accommodating. The manager, Sammy, was very friendly and sociable. The nightly shows were very good and varied. DJ Pedro was very good and knew how to control the microphone and sound. He also speaks very good English and is very accommodating with music requests both at the Pacha nightclub and in the hotel. He's a very good DJ, as is the other DJ; both are very good. It's an excellent hotel, there's no noise. Thanks to everyone, especially DJ Pedro... pacha disco excellent...

  Jan 05, 2026
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  Would go again.

  Easy check in process. Friendly and helpful staff. Rooms were clean. It’s a humid environment so the rooms felt initially musty but with fan and AC it went away quick. Food, beach, entertainment, and service was good. I would go there again. I do think the entertainment crew could do a better job with the pool/aquatic exercise daily group. Other places I’ve been to have better/more lively music and instructors for these daily pool exercise groups.

  Jan 03, 2026
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  Outdated and musty - avoid

  We stayed at Riu Palace Macao and honestly it was the most disappointing resort experience I’ve ever had. We're at the resort right now and can't wait to leave. From the moment we checked into our Junior Suite, the musty smell hit us hard. It wasn’t just unpleasant, it felt like a genuine health concern. There were no dehumidifiers, no effort to mask or fix it, just a damp, moldy odor amplified by an ancient, noisy AC unit. The room itself looked like it hadn’t been renovated in decades: depressing gray walls with visible wear and tear, rust on the bedside lamps, bathroom doors with gaps showing old construction material. Also, both TVs in the suite didn’t work at all. The whole vibe was more prison hospital than Caribbean getaway, and definitely not recommended for a romantic trip. Friends in our group stayed in the Elite Club section and said it was basically the same thing, just more expensive, with the same musty smell. When we arrived hungry around 4 p.m., every restaurant was closed except the sports bar, and the food there was awful: mushy burgers that didn’t taste like meat, over-fried nuggets, and processed cheese that felt straight out of a cafeteria. Staff was showing little interest or care. Amenities were mediocre, nothing memorable, and the only thing that was remotely decent was the beach. Overall, this resort is outdated, unhealthy, and not worth the money.

  Dec 31, 2025
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  Christmas 2025

  Visited from 23-29 December. Beach areas had a lot of sea grass floating in the waves that sort of ruined that part for me. Pool areas are not bad except for an extreme lack of umbrellas, only 1 umbrella per 10-12 loungers although they did have canopied areas of loungers with an adjustable roof, but most of them were broken in 1 place or another making adjustments difficult. Did not feel any enthusiasm from the entertainment crew here and this is the 3rd RIU property in 5 years I have been at. Not once during our stay did a staff member or supervisor come up to ask how our visit was did we need anything, how were the rooms , etc,etc. Booked the Elite Club room with the private pool that was nice , the staff at the Elite club Beach could have done better on checking the eligibility of people using the little cabanas there as I watched people without the elite wristbands using them. My personal suggestions would be move the volleyball net 10 meters towards the beach to prevent the players constantly hitting the ball into the people laying around the pool, more staff friendliness training (more Hola, como esta) more lively music, just because it's loud and has a ton of bass doesn't mean it's good. Would have liked to find an early morning coffee and snack option, the existing coffee shop should have a menu board for those of us who are not familiar with different options available. All in all a nice visit, would I recommend, yes. Will I be back, no.

  Dec 30, 2025
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  Best Vacations

  We always visit Riu hotels with our two daughters. We stayed at the Riu Palace Punta Cana in July and it was good, but this time we decided to go to the Riu Palace Macao and the experience was much better. The entertainment is excellent; there isn't much noise, they only use loud sounds when necessary, which is perfect. The games and shows are very varied, and the food and drinks are excellent,We went to Pacha Disco and the music has improved a lot; it was much better. When we were there in July, it was very boring, and the DJ spoke a lot in Spanish into the microphone, but this time it was different. The music was very varied, and everyone was dancing. We met Pedro, the DJ, who was very friendly and accommodating. He's also the DJ at the Riu Macao Hotel, where we met him again. He was very friendly and speaks English very well. The DJ from last time didn't understand when people asked him about a song. Overall, we had a wonderful time. All the staff are very friendly, especially the entertainment staff and Pedro, who was very kind and always asked if everything was alright in our room or if we had any problems. We also noticed that Pedro asked these questions of other guests, trying to make sure everything was okay on our vacation. He was very kind and attentive. They should have more employees like Pedro. I highly recommend this hotel; it's the best!

  Dec 28, 2025