Riu Palace Macao Adults Only - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6812 reviews

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  Poor customer service; limited access to areas, reservations needed for everything. Even as a solo traveler. Avoid

  It’s a bait and switch, website looks great and they promote services you don’t actually get full access to. You have to book reservations which are limited. Dont recommend.

  Oct 27, 2025
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  Relaxing place on a beautiful part of the beach. No seaweed, no animals for safe surf swimming too.

  A beautiful location and a well run hotel. Great food options and everything seemed fresh with less overdone flavors or sauces. All restaurants catered to any food restrictions or choices.

  Oct 26, 2025
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  Great adults only resort

  Me and my husband have been to many resorts in punta cana. This resort is on the smaller side but ihas everything you need. You can always walk to it's surrounding sister properties if you choose. The location is great. Not too far from the airport and beautiful beach! I thought the restaurants and buffets were great. Many options and always something available. The 24 hour sports bar providing drinks and snacks is very convenient. The property as a whole is very well kept and clean. The Waterpark and themed pool parties located within the riu complex are a great bonus. For the most part, the nightly entertainment is average for an all inclusive resort in punta cana. The staff is very friendly and accommodating. We had a wonderful week and will be returning next year!!

  Oct 26, 2025
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  Serious Safety Incident Ignored by Riu Palace Macao Management

  During my stay at Riu Palace Macao (Sept 22–29, 2025), I experienced one of the most shocking service incidents I’ve ever encountered at a hotel. While dining at one of the resort’s restaurants, I was served water poured from a wine bottle by two waiters — as if it were wine. When I confronted them, both admitted they had poured it from a bottle left in a sink, and the hotel’s sub-director later confirmed this in writing. This is a serious breach of hygiene and food safety standards. Serving an unknown liquid from an unverified bottle is unacceptable anywhere, especially at a resort that calls itself “5-star.” What made things worse was the management’s complete lack of follow-up. No one from hotel management or Riu’s corporate office ever spoke to me about it during the rest of my stay. I later filed a formal complaint (WRC2XXQN) to Riu headquarters in Mallorca, but their reply was vague — basically saying there’s nothing they can do. Throughout the rest of the trip, my family and I felt anxious and uncomfortable, worried that staff might retaliate or tamper with our food or drinks after I complained. That’s not the kind of fear you should ever feel on vacation. This incident shows how Riu Palace Macao and Riu corporate management do not take guest safety or accountability seriously. For the price and reputation of this resort, the way they handled this was deeply disappointing. If you care about safety, professionalism, and accountability, I strongly suggest choosing another resort. — Cristian V. Room 3057 – Stay: Sept 22–29, 2025 ✅ Where to post it:

  Oct 20, 2025
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  Read review Not what expected from A Riu

  ok we travel a lot Europe cental Americia Egypt Aruba ect and try to stay at Riu's for their outstanding service. But this place must have missed that memo. Pros The Beach not much to say except PERFECT!!! Best ever The room 4081 suite Picture on the site slightly exaggerated but still a nice room we had a tub and a shower Grounds well kept easy to get around no long walks ect But only one elevator at the end where reception is not a big issue, but be aware if you have a hard time with steps Cons Food averages some things as a traveler and chef, I don't understand, like cooking omelets in a pan using whole eggs and scrambling them. Most/every other Riu, etc., uses liquid cracked eggs and the flat top grill, which is much faster and cleaner. The omelet stations were quite messy, burnt eggs and all. The specialty restaurants were okay, with Steak Being by far the best. We are used to people serving drinks on the beach, and I guess that was the Riu way. However, at this resort, for the first three days, we saw no one, and then when we did, we had to flag him down. When we went to Pepes' snack area, I think I saw why: they were all gathered, leaning against the wall, talking and chatting. I own several restaurants and can tell when employees are hiding; this was obvious. Be careful at the bar too—pool bar, but not in the pool. My wife ordered a Costa Caribe, a popular frozen drink on the menu. She was given a rum and Coke. I said, "Wait, this isn't right," and the green-striped bartender (orange and green denote, I think, seniority). Just sneered and all but threw the drink menu at my wife and walked away. I tell these things not to sound like an ass but to make you aware that service here isn't quite what we have experienced at other Riu's. It almost seemed like we were an imposition, with not many smiles, etc., from the Housekeepers. We would go back, and after walking through the MEGA Bavaro Palace, I would definitely choose this one, much more intimate and adults only, which was nice. And like I said, the grounds layout and beach were all nice. It just seemed like the moving parts lacked initiative or pride in their jobs. Side note: don't expect much from the casino: 2 blackjack tables, 2 roulette tables, and 20 slot machines. Everyone was talking in other reviews about sicbo, but I didn't see any tables for it. Maybe things have changed, also the shops on the side street between Bavaro Riu and Macao are all gone, no shops in the area except a market one.

  Oct 10, 2025