Riu Palace Macao Adults Only - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6817 reviews

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  The best way to experience all inclusive

  Just returned home from Riu Palace. In our opinion this is the best way to do an all inclusive holiday.  Not having to prebook the restaurants is a great improvement. We tried Asian, Italian and the Steak restaurant and were all great with  Pre drinks at Joes bar. The buffet restaurant also had everything we needed.  We enjoyed coffee, cake and croissants at the coffee shop. Because we were in the Palace we could go to all the hotels in the resort so could always have a change of scenery if needed.  The other hotels were also great, the food court at Bavaro is worth a visit. Thank you to the man on the Omelette station, he made the perfect Omelettes. Juanna round the pool really looked after us. We had great service at the Cuban Bar from Natalia. All the staff were brilliant but didn't get everyone's name. We've never experienced anything like the Riu Parties... they are fabulous. The weather was perfect everyday. We took an Uber to some beach bars and had a great time at Papaya Bar and  Onnos bar. We had room 4021 and yes we did have pigeons on balcony but not enough to bother us. Room cleaning was first class. Our friends were given room 2091 and this had terrible damp issues but were moved the next day so this was resolved. The only thing I would add to the hotel is a beach bar like the one at the nearby Iberostar hotel. We will definitely return to The Palace.

  Nov 14, 2025
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  Poor customer service; limited access to areas, reservations needed for everything. Even as a solo traveler. Avoid

  It’s a bait and switch, website looks great and they promote services you don’t actually get full access to. You have to book reservations which are limited. Dont recommend.

  Oct 27, 2025
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  Relaxing place on a beautiful part of the beach. No seaweed, no animals for safe surf swimming too.

  A beautiful location and a well run hotel. Great food options and everything seemed fresh with less overdone flavors or sauces. All restaurants catered to any food restrictions or choices.

  Oct 26, 2025
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  Great adults only resort

  Me and my husband have been to many resorts in punta cana. This resort is on the smaller side but ihas everything you need. You can always walk to it's surrounding sister properties if you choose. The location is great. Not too far from the airport and beautiful beach! I thought the restaurants and buffets were great. Many options and always something available. The 24 hour sports bar providing drinks and snacks is very convenient. The property as a whole is very well kept and clean. The Waterpark and themed pool parties located within the riu complex are a great bonus. For the most part, the nightly entertainment is average for an all inclusive resort in punta cana. The staff is very friendly and accommodating. We had a wonderful week and will be returning next year!!

  Oct 26, 2025
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  Serious Safety Incident Ignored by Riu Palace Macao Management

  During my stay at Riu Palace Macao (Sept 22–29, 2025), I experienced one of the most shocking service incidents I’ve ever encountered at a hotel. While dining at one of the resort’s restaurants, I was served water poured from a wine bottle by two waiters — as if it were wine. When I confronted them, both admitted they had poured it from a bottle left in a sink, and the hotel’s sub-director later confirmed this in writing. This is a serious breach of hygiene and food safety standards. Serving an unknown liquid from an unverified bottle is unacceptable anywhere, especially at a resort that calls itself “5-star.” What made things worse was the management’s complete lack of follow-up. No one from hotel management or Riu’s corporate office ever spoke to me about it during the rest of my stay. I later filed a formal complaint (WRC2XXQN) to Riu headquarters in Mallorca, but their reply was vague — basically saying there’s nothing they can do. Throughout the rest of the trip, my family and I felt anxious and uncomfortable, worried that staff might retaliate or tamper with our food or drinks after I complained. That’s not the kind of fear you should ever feel on vacation. This incident shows how Riu Palace Macao and Riu corporate management do not take guest safety or accountability seriously. For the price and reputation of this resort, the way they handled this was deeply disappointing. If you care about safety, professionalism, and accountability, I strongly suggest choosing another resort. — Cristian V. Room 3057 – Stay: Sept 22–29, 2025 ✅ Where to post it:

  Oct 20, 2025