Riu Palace Macao Adults Only - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6798 reviews

• 

  Lots to like but wouldn’t return.

  Travelled as a family with young adult children , booked 2 x std rooms and 1x pool view on check in reception tired to give us 3x std rooms had to wait for the correct pool view to be given . The pool view room we had was lovely nice big balcony in the corner overlooking the whole resort so this was great , but bear in mind you will get a lot of noise from the pool bar and entertainment during the day it’s not a balcony to sit and relax peacefully. with a drink of an evening after a day at the pool that said entertainment goes on til 11pm so it’s never late . Food is outstanding we did the buffet , Asian and Steak House all absolutely superb this has to be one of the best hotels for food we have stayed at , staff in all were great . Coffee shop does great coffees and cakes highly recommend this . Cubana bar is lovely but staff utterly miserable , gym was good but air-con kept breaking so this was utterly miserable to have a hard work out as it was like a sweat box also some of the cables on the equipment needs serous attention some are about to snap ! . One day we had no power for over 5 hours totally unacceptable to not have any back up . Riu team great but to note for water aerobics I don’t really want to be giving other guests head and back massages and rubbing their ears this was so weird so didn’t do it again I love a good work out but I just do not get this it’s really uncomfortable. Pools are way too hot absolutely no relief at all . Riu parties great for all ages we had some fab nights over at the party pool we found the evening parties the best . Now this next part does need some serious addressing security is non existent and we noticed some very serious issues with drug use everywhere,weed being smoked round the pool and in the rooms the place stank of it and in addition guests behaviour drinking and smoking all day was raising some serious security issues , we had cause to alert security and they never came for over 30 minutes and also no lifeguard on duty at all we saw people totally in a state in the pools at night which was an accident waiting to happen , you have multiple personal stereos going round the pool along with the coral bar music and then music from the entertainment team it is way too much and you cannot get any peace , we love a good time and have frequented many other Riu hotels but this is hotel the clientele ruin it just over the top loud and screaming for the whole resort to hear and staff let it go and have absolutely no control or care to think of other guests. Overall the hotel and grounds are immaculate but it just felt like being in the ghetto some days ,for the staff that told me the smoking of weed is legal I can tell you it isn’t and I don’t expect it in a Riu hotel at the level we saw it was rife . The lack of security is an accident waiting to happen just watch this space . There was good and bad at this hotel the Dominican people are lovely and I hate to see how some guest treat them . Lots to like but not enough to return and management is too lax with everything going on here .

  Sep 06, 2025
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  Unsafe unfair rude

  If I could rate 0 I would. I want to start by saying some of the staff there are not bad and made an otherwise terrible trip tolerable with how delightful they were and those employees should be recognized. However I had such a terrible experience. To start off when we arrived we were booked for a 1 King bed room and upon arrival we were told "the king beds are just a request and we do not have any at this time so here is a double bed" they said to come back down the following day and we would switch to a different room. I didn't have to much of an issue with this said ok and went to my room. The following day we were told they would have another room ready for us at 3. I happily said ok great and went to the pool area to relax until then. Around 2 on my way back to the room to shower I stopped by the front desk and spoke with Layasha to see if maybe the new room was ready early she was rude condescending and nasty. She eventually told me come back in 40 minutes. I said ok no problem and did exacty that. When I came back down she was visibly annoyed by my presence and asked why I came back down. I said I did as I was told and she said "dont come back down until I email you" I went back to my room and eventually came back down an hour later (no email from anyone) and they did eventually switch my room to a nicer room. After finally getting settled in the new room we decided to go have dinner at the steakhouse on the resort. The food there along with every restaurant outside of kabuki and the buffet is terrible. If you do go to this place do not expect good food. The wait staff is also rude and annoyed that we did not speak Spanish. Fast forward to Wednesday we went to the best event they have there one of their riu parties. The party is at another part of the resort and they offer a shuttle to the party. The party itself was absolutely fantastic and is the only redeeming quality of this resort. Upon leaving we got in a casino shuttle (the casino is attached to the hotel and the shuttle drivers were picking people up from the party entrance they had riu name bages on ) the shuttle driver stopped 4-5 times to pick up other workers on the way back. Mind you our hotel is maybe a 2 minute drive back. The driver then wound up driving past our resort and around back of another building on the resort grounds and made a phone call. I am able to understand some Spanish and heard him say in spanish "we have American we can get money" at that point I grabbed my girlfriend out of the shuttle and walked back to the hotel. I made a complaint with security hotel management and casino management. They stated they take this seriously and would do an investigation and get back to me . I didn't hear anything until Friday when I went back down to ask the manager myself what is happening. That conversation ended with me receiving an email address to email a complaint to. Mind you a guest went missing from the sister resort to this one back in March and there was basically no action taken on our complaint because apparently they do not care. Following my conversation with the manager the power went out in the whole resort for about 2 hours. Delaying another party which Ike stated before is basically the only good thing to do there. No accommodations were offered nothing to try and keep people cool just a "sorry". The staff here does not care and is super unhelpful and unfriendly for the most part. In summary the food sucks, they have some workers there trying to take money from Americans the staff is unhelpful if not annoyed by your presence also everything closes at 930 sharp so atleast you can catch up on your sleep. Terrible do not go here.

  Aug 31, 2025
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  Not a great e experience

  The whole experience was sub standard to say the least. Food was nowhere near good, not appealing, didn't appear fresh , limited variety and repetitive throughout the stay. Food quality was not good in either the buffet or the restaurants. Not at all as one would expect from a hotel of this supposed rating. The Elite upgrade left much to be desired, the upgraded room was only superior to the original junior suite we were moved from with the upgrade as far as being not as dated and less chipped paintwork all around and looked and felt cleaner. The cocktails were not appealing either, dull in taste and mostly ice which didn't seem to be made with filtered water as we were both left with toilet issues throughout the trip. The Elite upgrade was far from value for money, only the separate pool and premium drinks were different but due to issues mentioned above , we were not able to take full advantage of this supposed privilege On speaking with other guests, and also reading some negative reviews we were advised of many gripes that others had encountered but still wanted to judge for ourselves and not be put off by them but sadly this mostly ended up to be the same case. The entertainment was to be honest not that great. The best thing about the whole 12 days were the excursions away from the hotel. This was our first visit to DR and to be honest the hotel experience did not have any part in making it a good one. I have stayed at another Rui previously and although it wasn't the greatest, I had no complaints to this scale, however this has brought me to the conclusion that I would not choose to stay at another again. I would also be interested to know the difference that a "Rui Palace" classification should have from a standard Rui. Overall experience I would rate 4/10 at the very best and I would not be comfortable recommending this hotel to anyone in future. Show quoted text

  Aug 30, 2025
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  Great and Reasonably priced

  I recently stayed at Riu Macao Adults Only and really enjoyed the experience. It’s a great small resort with a relaxing atmosphere. The rooms were nice and comfortable, though a little damp at times. There are three pools—while the swim-up pool was a bit murky (likely from suntan lotion and oils), more frequent cleaning would improve it. The buffet food was excellent, and the service really stood out thanks to a few wonderful staff members: Felix in the pool area was very attentive, Polanco went above and beyond during meals and even arranged a special birthday dinner for my friend, and Jean Carlos was incredibly sweet. My only suggestion would be to have at least one bar with top-shelf liquor, but overall, it was a great place to stay and I would recommend it.

  Aug 29, 2025
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  Holiday

  A lovely, happy and relaxing hotel with many dedicated staff to attend to your requests. Rooms were cleaned daily to a good standard. Due to extractor fans not working and having to have the air conditioning on, room and bedding often felt damp, and have a musty smell occasionally.

  Aug 26, 2025