Riu Palace Macao - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6863 reviews

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  Dreadful hotel rui palace macao

  Definitely not a 5 star hotel. Geen mould GROWING on beds and walls. Please see pictures, had videos but would not up load Walls had mold growing on them, We could not stand the smell Tui have offered us £30 cash for 2 days ruined trying to find us a different room We payed £2500 What an absolute insult

  Feb 17, 2026
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  Good vacation

  We have been numerous times to RIU Bambu and Republica, and for this winter decided to try Macao. It was a good choice and a great vacation. Following are our notes and observations: Beach: Great as always in this area. Beautiful sand, some waves, no stones. There were more seaweeds this year than we know from previous visits, but they were promptly cleaned up. There are no palapas on any of the RIU properties, but a lot of palm trees for the shade. It's actually good this way. No problem finding empty chair any time of the day. One small problem: no facility to wash feet leaving the beach. Lots of people bring sand on the walkway which the staff has to clean constantly. Grounds: Very nice and taken care of. Personnel cleans all areas constantly during the day. Resort is very compact. Everything is close by. Pools: A little more difficult to get the perfect spot there, but there was always a place, sometimes not in the shade though. We hang around the swim-up bar pool, as a nice Latin music played there most of the day. Food: We only used the buffet, as we learned that the ala carte restaurants are not really worth it. The food was generally very good with a big selection. The restaurant has indoor and outdoor sections, the outdoor becoming a bit crowded at breakfast time. Service was fast and attentive. The only complain about food is that breads sucked and one of us is a bread lover. Bars: As usual drinks were hit and miss, sometimes diluted, sometimes too strong. Our favourite espresso martini was made with coffee liquor instead of Kahlua like in many other resorts in Punta Cana. There is a special coffee bar serving good coffees and a decent selection of pastries. Room: We got a nice room on upper floor with king bed as requested at booking. It was modern, spacious and functional. The bathroom had a night light triggered by motion and light projected into the bedroom through semi transparent wall. We couldn't figure out how to disable it and had to resort to turning complete power off at night. Entertainment: It sucked, as in other RIU resorts these days, especially in the evenings and especially on the days where there was a RIU party. We attended some in the previous years and figured out it's not what we like. Besides they are "seen one, seen all". The live band played only once, otherwise it was soloist or duet. The only original good show worth mentioning was actually a 3 tenors performance. Very surprising. The entertainment schedule is not always followed, and can change suddenly at the last moment. Nothing different from other resorts. Overall we enjoyed our vacation and despite some critical notes here, we will return again.

  Feb 16, 2026
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  Worth a visit

  We came to this hotel from the cruise ship so one week cruise one week at the hotel . It’s not the best Rui we have been to , it’s a mixed bag for us . We are from England and there was some English here but predominantly very loud Americans . Which is fine it has not bothered us but they are very much act like entitled people which the British people are not used to we are a lot more reserved. What I mean by this , is the hotel allow smoking and drinking in the pools which we don’t do or agree with . There are 3 pool’s alltogether so the swim up which people drink and don’t come out of , so we named it the pissy pool , then you have the big pool and a smaller pool by the beach (which is where we laid our towels along with the beach ) the beach is lovley so is the sea and it can be quieter than the pool areas . There is a lot of saving Sunbeds and no bums on all day , but there are plenty to go round . Evening entertainment is not all that really , the shows are so loud it becomes distorted in sound . The bar areas are nice to sit and have a drink . You can use the hotels next door either side . The entertainment is a bit weird to us again not for the British really no nice soul relaxing music . The room is nice they are a little on the damp side but this is because it’s a very humid county that gets alot of rain . But it’s kept clean and we like it . We was on 3 rd floor in the middle so a floor below and a floor above , I would say the better rooms as top room you get pigeons and lower floor noisy depending where your room is . We was over looking the entertainment with pool view and side sea view and once the door was shut you couldn’t hear anything . The evening entertainment does not go on to late into the evening so it’s peaceful . All in all not a bad hotel small , but we won’t return to the Dominican as we have done that now and if we want winter sun we will go Egypt or Cape Verde far less flight time , If you come here tho expect heavy rain although warm . One note : there are no sanitiser's into the restaurant or anywhere an after being on ship where they was everywhere we did expect that . But if you want good food /drinks and a nice coffee shop and can put up with the Americans and loud music during the day on and off and fairly easy to get a sunbed then give it ago . The entertainment staff are full of beans and good and fun also the staff are nice and friendly .

  Feb 14, 2026
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  Consistently good experience at Riu

  Our third Riu experience. Riu properties are attractively designed, meticulouly clean, well trained staff, food prep and restaurants are very good. Elite Club experience is worth it - especially beach front access. Evening entertainment is okay (not great). Nice gym and spa. We are.making plans for a fourth Riu trip.

  Feb 07, 2026
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  Amazing Stay at RIU Palace Macao – Can’t Wait to Return

  We had a fantastic stay at the RIU Palace Macao and would happily return. I’ll start with the only real downside so it’s out of the way: our room had a noticeable damp/mold smell on arrival. This seemed to be caused by the air conditioning being switched off by housekeeping, which let the humidity settle. There was a small patch of mold on one wall, but once we made sure the air con stayed on during the day, the smell disappeared. Aside from that, the room was clean, spacious, and well equipped. We did have to get our key card reset a few times, though we never figured out why. The main buffet was excellent. Themed nights kept things interesting, and the variety and quality of food were consistently impressive. The open cooking stations were a great touch. It could be tricky to find a table during peak times, but the staff worked hard to help and were always attentive with drinks. The coffee shop was a bonus too with a choice of coffee along with sandwiches, pastries, smoothies and cakes. We also enjoyed all the à la carte restaurants. Waiting times were minimal, and most nights we walked straight in. The Asian restaurant was our favourite by far—so much so that we struggled to get a second reservation, so it’s worth booking ahead. Entertainment was a real highlight. The shows were brilliant, and the entertainment team—Edoury, Oni, Emboise, Elizeha, Willy, Urne, Sammy, and DJ Pedro—were outstanding. They put in so much energy and made every evening fun. The hotel’s beachfront location is perfect, with a small selection of shops just a short walk to the right. The RIU Party pool is a great bonus if you’re looking for something livelier during the day. Overall, despite the minor room issue, we had an amazing stay and are already looking forward to returning.

  Feb 06, 2026