Riu Palace Macao Adults Only - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6829 reviews

• 

  a lovely relaxing stay

  i had a lovely stay at the start of December. the hotel was clean, food immaculate and the staff were kind and very attentive. we stayed on the top floor and had no issues with damp/mold or bugs (we did get a baby lizard in our room who was super cute and was safely carried onto the balcony). all the a la carte restaurants were really tasty but the fusion was definately my favourite, i highly recommend going at least once ! the retro show was also a big standout and made for a fun evening ! the beach and weather was so lovely - i kept forgetting it was december ! also big shoutout to all the birds (my bird watching is going global), so cute!

  Dec 21, 2025
• 

  Do not stay here

  Absolutely do not stay here. It started with the arrival at the airport where we were informed they did not have our reservation. We showed our email confirmation but they said it was not valid (this is through Destination Services) they then had us pay cash. We then wanted to verify our return but Riu pointed fingers at Destination Services and Destination Services pointed fingers at Riu. We will be taking an Uber back. The resort itself is nice though the room smelled of mildew. The TV didn’t work for the first 3 days. They made special mention that everything in the room is included as expected but the only thing in the room was a couple of bottles of water, sodas, and four bottles of alcohol. No snacks or anything else which I found funny but you can buy those things at the Market. BBB The food is ok but nothing special and the same with the drinks. I will not try the Riu brand anymore. I’ve stayed with Melia and xCaret. Riu could learn from them Next stop Iberostar

  Dec 21, 2025
• 

  Unsafe

  They wouldn’t let a medical team enter at the gate despite ID presentation. Very unsafe. I would be scared of staying here.

  Dec 14, 2025
• 

  Excellent stay with outstanding service, great food, and a fantastic entertainment team

  A few days after returning home, I believe it is the right time to share our experience. My husband and I usually stay at RIU hotels when we travel. Although I do not often write reviews, this hotel truly deserves special recognition. I would highly recommend RIU Palace Macao to anyone planning a trip to Punta Cana. We spent 14 nights at the resort and had a wonderful stay. The surroundings are beautiful and very well maintained. The resort itself is not very large, which makes everything easily accessible and very convenient. The rooms were consistently clean and well kept. The food was delicious and offered a good variety. Our favourite restaurants were the Kabuki Asian restaurant and the Volare Italian restaurant. The service throughout the hotel was excellent. Special thanks to Mateo and his colleague (unfortunately, I do not remember his name), who were both extremely friendly and professional. We most often met them at the Kabuki and Volare restaurants. I would also like to compliment the young woman working at the pool bar, whose name I sadly do not remember. The entertainment team truly deserves special mention. They are outstanding - very energetic, friendly, and always smiling. My highest praise goes to Urne, Idaury, and Willy Wonka (as he introduced himself), who often led the morning sun salutation and stretching (our señorita 😁). I participated in all the activities offered and would like to sincerely thank the team once again. Their enthusiasm alone would be a reason for me to return to this hotel. Overall, our vacation was excellent. There are just a few small points that could be improved: 1) On a couple of occasions, we had to dine indoors at the buffet restaurant when outdoor seating was fully occupied. At times, there was a slight humidity smell inside. 2) Our first visit to the steakhouse did not fully meet our expectations; however, we truly appreciated the improvement during our second visit later in the stay. The food quality was noticeably better, and the staff were more attentive and welcoming. 3) Smoking around the pools and beach areas may be uncomfortable for non-smokers. Designated smoking areas could further enhance the overall guest experience.

  Dec 12, 2025
• 

  Amazing

  Anyone wanting to come to an adult’s only 5* hotel in Dominican Republic with a chilled relaxing atmosphere right on the most stunning beach I would 💯 recommend this absolutely stunning hotel amazing food & banded alcohol ❤️The bedrooms are beautiful cleaned 3 times a day & mini fridge stocked up with beer water juice fizzy drinks tonic room service spot on fresh towels changed constantly waiter service round the pool plenty of amazing restaurants all serving top quality food and no chavs 😂

  Dec 11, 2025