What We Love
- You’re close to the Cancun Hotel Zone's shops, eats and clubs.
- Enjoy a free scuba lesson in the pool.
- At Los Arcos, you can get both Italian and Brazilian tapas.
Things to Know
- You have access to the great amenities at nearby sister resorts.
- Gaze in awe at the pyramids of Kukulhan in Chechen Itza. Bring some sturdy shoes.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Location
Cancun - BeachProperty Information
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Resort Details
Dining
Amenities
Activities
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policies - Minimum Age Condition: At least one person 21 years or older is required in every room during February thru May. The Hotel reserves the right of admission and may request guests show passport
or official ID to prove age. During the remainder of the year, at least one person 18 or older is required in every room. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel
staff.
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2649 reviews
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Mar 28, 2020Great vacation!!!!
Fabulous resort! This place is quiet but close to all the action. The mall isn’t far away and the staff does everything possible to make sure that your stay is enjoyable. I would definitely return to this location if I am going to vacation in Cancun.
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Mar 26, 2020
Paradise
We have stayed here 4 times, 3 times as a couple and 1 time with a larger group. This is a wonderful hotel with a great beach. We have been all over the Caribbean and keep coming back here. There is good snorkeling off the beach just to the north of the hotel. We have seen a very large stingray, cuttlefish, barracuda, triggerfish, starfish, etc. We really appreciate the staff like Abu, Lino, Ulysses, Felipe and especially Ernesto. Be sure to enjoy the sister hotels for free. The hotel next door has kids and a little more wild nightlife like La Pacha- a dance club. We always take a $1 bus ride to the Riu Peninsula and have a great time there as well. Small Mayan ruins are on the grounds. Right next to this sister hotel is the ferry terminal to get to Isla Mujeres. On the Isla we rented a golf cart and had a great time riding around, snorkeling, eating, and listening to a great cover band for free at The Joint. It has shopping across the street and is a very short walk to Coco Bongo and Senor Frogs and other nightlife. The food is the best of all the places we have stayed. Be sure to get go to the outdoor barbecue on Wed and Sat, and everyone has a lot of fun at the silent dance party. We love this place.
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Mar 26, 2020Very nice anniversary trip
After months of research I chose this location for our 20 year anniversary trip. I would have given a five rating but there were a few hiccups. I really wanted to give this resort five stars too. Check-in: We did not have to wait long to begin checking in. The young man that checked us in seems to have been new and uncertain when we asked questions. Our room was not ready so he informed us that our room will be ready shortly and that we would receive an email when our room was ready. We were given a bracelet immediately to enjoy the amenities. Four hours later we were still awaiting an email which never came. Finally my husband decided to approach the desk and ask if our room is ready. He was immediately given the room keys. So my guess was we were never going to get an email. This was not a good start to our trip that I had planned several months. Room: The room was absolutely beautiful. It was nice and clean. Upon entry it was noticeable that it was humid in the room but you can solve that by simply lowering the temperature on the AC. All of the rooms have an ocean view some may be obstructed. We stayed in room 531 which had a spectacular view. There is a mini bar in the room along with a refrigerator full of beverages. They are supposed to stock it daily but we had to go down to the lobby for water daily once we ran out because our refrigerator was not stocked until our last day. Housekeeping did an awesome job cleaning the room daily. Turndown service was nice too. Service: The service was really hit and miss. The service at the Buffet was alright but not great. We ate at Fiesta Mexicana” Mexican restaurant, and "Black & White" Steakhouse. The service and food at both these restaurants was excellent. The service at the 24 lounge was terrible. Even though this is a self-serve lounge open 24 hours the person working in the lounge always seem to just stare at you and not offer any assistance. The front desk service could have been better. Everything was not properly explain to us and left us a bit confused during check in. Food: The buffet was okay. I was not impressed with this buffet at all. The food at the buffet was always cold and never hot. The Mexican restaurant was really good. The service was good and the food was hot and fresh. The Black and White steakhouse with my favorite. We ate there on our anniversary and were blown away by the service and the food quality. At the end of our meal they surprised us with a cake and serenaded us with a song. This made our night very special. Room service was a very good option but very limited menu(5 snack items, 2 salad choices, and 3 desert choices). We used room service quite a bit due to the coronavirus outbreak. Entertainment/Amenities: There was entertainment in the theater area each night which was really nice we only went one night. We avoided the crowds due to the coronavirus outbreak. There was also entertainment by the pool daily which we never attended. There is a gym and a spa which we never visited. The beach was absolutely beautiful there were always seats available. Pro: Black & white restaurant and Mexican Restaurant were awesome(you must try them).The beach was beautiful and clean. The entertainment was good. Cons: The service at the buffet, the front desk, and a 24 hour lounge could use some help with customer service. Overall I would recommend this resort. Maybe tensions were high due to the coronavirus outbreak. I will give them the benefit of a doubt. I will try them again.
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Mar 24, 2020
2nd heart transplant celebration
Had not been to this resort since it became adults only. It was our 1st resort 13 years ago when we started going to Cancun. Everything is great from the people, food, drinks. Love the walk in showers. We got our request for a wrap around balcony.
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Mar 24, 2020
Excellent stay
The room, the beach, ther service, the food. Everything was lovely. We enjoyed our stay from start to finish and this will be our go to place when we are in Cancun. We used this trip as relaxation but there were also a lot of activites to take advantage of as well.