What We Love
- You’re close to the Cancun Hotel Zone's shops, eats and clubs.
- Enjoy a free scuba lesson in the pool.
- At Los Arcos, you can get both Italian and Brazilian tapas.
Things to Know
- You have access to the great amenities at nearby sister resorts.
- Gaze in awe at the pyramids of Kukulhan in Chechen Itza. Bring some sturdy shoes.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
LocationCancun - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policies - Minimum Age Condition: At least one person 21 years or older is required in every room during February thru May. The Hotel reserves the right of admission and may request guests show passport
or official ID to prove age. During the remainder of the year, at least one person 18 or older is required in every room. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*
Customer Ratings & Reviews
TripAdvisor Traveler Rating2660 reviews
Candid Review During Covid
Upon arrival your temperature is taken, you’re given hand sanitizer and you must wear a mask at all times in the hotel, when you enter a restaurant a mask must be worn too. I’m ok with wearing a mask, however, I notice the last few days MANY guests NOT wearing masks in the hotel lobby and the security isn’t enforcing it! We saw three people walk right by security not wearing a mask, others sitting in the lobby chatting no mask. The hotel needs to enforce mask wearing otherwise they will see what’s going on in the USA spreading to here! Our room smelled musty similar to the other reviews, the television channels were not clear, very fuzzy. The room floor is filthy and needs to be mopped. I had on white socks and they are black now. There needs to be a blanket on the bed. We saw one in the closet but we didn’t trust it to be clean since it was packed away. The bathrobes didn’t smell fresh and clean. The bed was comfortable, the shower pressure is good. The room overall serves the purpose. The front reception desk is very stern and not overly helpful. The cocktail servers on the beach and restaurants are all very nice and they truly work hard to please the guests. William and Juan work on the beach serving drinks and they are great! I don’t remember all the names of the guys for lunch/dinner in the restaurants but everyone was great! The lobster though is NOT fresh in the Italian restaurant. The lobster smelled so fishy it wasn’t edible! You could smell it through the mask! No clue why they still served this! And the shrimp in the buffet restaurant is the same... fishy! I would conclude they are NOT rinsing the seafood off with water before they cook it! So the water the seafood is packaged in is not being rinsed off. There are waits for dinner usually an hour or more. The hotel does not take reservations, so it’s first come first serve. I would say this is a solid 3 star hotel. Not great, but not bad. If you like holiday inn, comfort inn the RIU is along those lines. If you like The Four Seasons, Ritz, One & Only this hotel will fall short. However, for a affordable beach vacation this works. Notes: you don’t have to wear a mask on the beach, around the pool, or while eating of course.
Vacation during the pandemic
For my wife’s birthday and after both of us testing positive for the coronavirus anti-bodies, we decided to go on a vacation to the only open destination within a few hours of NY. Perhaps because of the virus but we were extremely disappointed. Service was subpar, food was horrendous! What we did enjoy was the great beach, hotel location, and beauty of property. However, the food was so unpleasant that we had to eat at restaurants outside the resort when we were staying at a all-inclusive. I won’t be returning and I wouldn’t recommend this location to my family and friends.
Everything was all right just one thing the room was not ready at arrival so we had to phone the reception but they do it fast so... Near the hotspots, great. Food is typical resort food, you wont go hungry. Go to the buffet. It’s very good . After dinner get the coconut ice cream in the buffet. Even if you don’t eat there. Just walk in and get it. It looks like vanilla but it’s coconut and amazing. BBQ on the beach... The staff very helpful. Good vacation.
Great hotel the overall layout of resort was amazing and staff were friendly and helpful. The rooms were well kept and clean. Loved the coffee bar and food at the buffet was good. We weren’t able to make all restaurants as they were booked but ate mainly at buffet which staff were awesome friendly and attentive. We will definitely go back to the Rui resort as it was an amazing experience.
Went for second time for our anniversary was nice other then everything being closed due to world wide virus. Employees are always very friendly, very helpfully. It’s always a great time no matter what