What We Love

  • You’re close to the Cancun Hotel Zone's shops, eats and clubs.
  • Enjoy a free scuba lesson in the pool. 
  • At Los Arcos, you can get both Italian and Brazilian tapas.

Things to Know

  • You have access to the great amenities at nearby sister resorts.
  • Gaze in awe at the pyramids of Kukulhan in Chechen Itza. Bring some sturdy shoes.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
Located in the heart of the Cancun Hotel Zone Riu Palace Las Americas has it all. At this all-inclusive resort, you’re walking distance from shopping, nosh spots and nightlife, with Caracol Beach nearby for daytime relaxation. Another perk? The resort is adults-only.

All-inclusive means a stress-free getaway: drinks, food and activities are all included in the price of your vacay! After enjoying the hotel zone, rest up for nighttime karaoke where you can channel your inner rock star. Relax in your room and order 24-hour room service or dine at one of the resort’s delicious restaurants with specialty dishes. Since you’re in the heart of Cancun, go for an excursion to the pyramids of Kukulkán in Chichen Itzá or the turtle conservation center on Isla Mujeres for an adventure. At Riu Palace Las Americas you won’t have to worry about planning your time away. Your only responsibility is to show up and have fun.


Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property Information

Year Built: 2004
Accessible rooms: 3
Floors: 8
Total rooms: 372


Resort Details


The resort hosts outstanding restaurants including Italian, Japanese, and Fusion dining!
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Enjoy true luxury with onsite spa services, 24-hour room service, fitness center access and more.
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Guests have access to the beach, as well as a full schedule of water sports, golf, workouts and more!
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Hotel Advisories

Advisory Minimum Age Condition: At least one person 21 years or older is required in every room during March and April. The Hotel reserves the right of admission and may request guests show passport or official ID to prove age. During the remainder of the year, at least one person 18 or older is required in every room. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21
Minimum Guest Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Spring Break Policies - Minimum Age Condition: At least one person 21 years or older is required in every room during February thru May. The Hotel reserves the right of admission and may request guests show passport or official ID to prove age. During the remainder of the year, at least one person 18 or older is required in every room. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff.

Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 2660 reviews
  • 3.0 star tripadvisor rating
    Candid Review During Covid

    Upon arrival your temperature is taken, you’re given hand sanitizer and you must wear a mask at all times in the hotel, when you enter a restaurant a mask must be worn too. I’m ok with wearing a mask, however, I notice the last few days MANY guests NOT wearing masks in the hotel lobby and the security isn’t enforcing it! We saw three people walk right by security not wearing a mask, others sitting in the lobby chatting no mask. The hotel needs to enforce mask wearing otherwise they will see what’s going on in the USA spreading to here! Our room smelled musty similar to the other reviews, the television channels were not clear, very fuzzy. The room floor is filthy and needs to be mopped. I had on white socks and they are black now. There needs to be a blanket on the bed. We saw one in the closet but we didn’t trust it to be clean since it was packed away. The bathrobes didn’t smell fresh and clean. The bed was comfortable, the shower pressure is good. The room overall serves the purpose. The front reception desk is very stern and not overly helpful. The cocktail servers on the beach and restaurants are all very nice and they truly work hard to please the guests. William and Juan work on the beach serving drinks and they are great! I don’t remember all the names of the guys for lunch/dinner in the restaurants but everyone was great! The lobster though is NOT fresh in the Italian restaurant. The lobster smelled so fishy it wasn’t edible! You could smell it through the mask! No clue why they still served this! And the shrimp in the buffet restaurant is the same... fishy! I would conclude they are NOT rinsing the seafood off with water before they cook it! So the water the seafood is packaged in is not being rinsed off. There are waits for dinner usually an hour or more. The hotel does not take reservations, so it’s first come first serve. I would say this is a solid 3 star hotel. Not great, but not bad. If you like holiday inn, comfort inn the RIU is along those lines. If you like The Four Seasons, Ritz, One & Only this hotel will fall short. However, for a affordable beach vacation this works. Notes: you don’t have to wear a mask on the beach, around the pool, or while eating of course.

    Jul 05, 2020
  • 1.0 star tripadvisor rating
    Vacation during the pandemic

    For my wife’s birthday and after both of us testing positive for the coronavirus anti-bodies, we decided to go on a vacation to the only open destination within a few hours of NY. Perhaps because of the virus but we were extremely disappointed. Service was subpar, food was horrendous! What we did enjoy was the great beach, hotel location, and beauty of property. However, the food was so unpleasant that we had to eat at restaurants outside the resort when we were staying at a all-inclusive. I won’t be returning and I wouldn’t recommend this location to my family and friends.

    Jul 02, 2020
  • 3.0 star tripadvisor rating
    Good hotel

    Everything was all right just one thing the room was not ready at arrival so we had to phone the reception but they do it fast so... Near the hotspots, great. Food is typical resort food, you wont go hungry. Go to the buffet. It’s very good . After dinner get the coconut ice cream in the buffet. Even if you don’t eat there. Just walk in and get it. It looks like vanilla but it’s coconut and amazing. BBQ on the beach... The staff very helpful. Good vacation.

    Apr 13, 2020
  • 5.0 star tripadvisor rating

    Great hotel the overall layout of resort was amazing and staff were friendly and helpful. The rooms were well kept and clean. Loved the coffee bar and food at the buffet was good. We weren’t able to make all restaurants as they were booked but ate mainly at buffet which staff were awesome friendly and attentive. We will definitely go back to the Rui resort as it was an amazing experience.

    Apr 01, 2020
  • 5.0 star tripadvisor rating

    Went for second time for our anniversary was nice other then everything being closed due to world wide virus. Employees are always very friendly, very helpfully. It’s always a great time no matter what

    Mar 30, 2020