What We Love
- You’re close to the Cancun Hotel Zone's shops, eats and clubs.
- Enjoy a free scuba lesson in the pool.
- At Los Arcos, you can get both Italian and Brazilian tapas.
Things to Know
- You have access to the great amenities at nearby sister resorts.
- Gaze in awe at the pyramids of Kukulhan in Chechen Itza. Bring some sturdy shoes.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- Black and White Steakhouse
- CapuchinoPatisserie and ice cream parlor
- Don RobertoMain restaurant offering buffet-style dinning and theme dinners served twice a week.
- Fiesta MexicanaTapas restaurant for dinner.
- KrystalFusion restaurant.
- Los ArcosItalian restaurant for lunch and Brazilian Rodizio for dinner.
- SakuraJapanese restaurant for dinner.
- Various Lounges/Bars- Art Deco, Lobby bar
- La Nuit, Lounge bar
- La Terraza, Plaza bar
- Cun, Pool bar
- Can, Swim up bar
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- 24-hour front desk
- 24-hour room service
- Complies with Local/State/Federal laws for disabled
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Spa†
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
† Fees may apply
- Direct access to a beach
- Fitness center on-site
- Hot tubThere is 1 indoor hot tub and 3 outdoor hot tubs.
- Motorized Water Sports †- Scuba diving school
- Snorkel excursion
- Banana boat
- Deep sea fishing
- Wave runner
- Catamaran
- Fast cat
- Excursion
- Parasailing - Non-Motorized Water Sports- Sailing
- Kayaking
- Introductory scuba lessons in pool
- Body boarding - PoolThere are 3 pools on-site.
- Sauna
- Spa †
- Golf †Golf course located within 5 miles of the hotel.
- On-site EntertainmentDaily activities for adults , 7 days a week
Nightly entertainment including live music and Riu theme shows.
Disco at Riu Cancun entrances and drinks are included, open 6 days a week.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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DISAPPOINTING>
lovely hotel with great staff and lovely rooms but there are a few downsides, the buffet food isn't the best but the other restaurants were better. 2 out of the 6 bars close at 6pm as they are poolside bars and one is a coffee bar and one serves food 24/7 so technically there are only 2 bars for entertainment which is really not good, we went over to the riu cancun disco but the humidity is so bad as soon as you step out of the hotel that it is not good walking back and forwards, the disco consisted of a small square room with no air conditioining so you only lasted about 5 minutes because of the stifling heat. if you want to sunbathe all day then it'll be fine but a lot of the time the weather isn't good so it is boring with nothing to do and the sunbeds don't match the standard of the hotel as they are not comfortable. after paying nearly 2 thousand pound and travelling on a 10 hour flight the hotel was a disappointment so i certainly won't be returning.
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Best holiday in a long time!!
First time in Cancun and not sure what to expect . But I needn't have worried it was everything I expected and more. Hotel was fantastic ,right on the beach which was clean, safe and with plenty of sunbeds and umbrellas .Loads of fish so make sure you have waterproof cameras!! Rooms excellent , and very attentive staff. Can't fault any of them. New towels every evening , mini bar filled every other day,even bed turned down at night. Restaurants, all excellent tried them all!! Steak bar very popular .( you have to queue to get in this one!) Rest of them we got in straight away without any bookings . Buffet breakfast and dinner , was super,so much choice and staff very attentive . There was also a 24 hour snack bar, coffee and cake bar and lunchtime snack at pool bar. Only bad thing to say about holiday was it was very humid, (it rained most afternoons for an hour or so) but didn't stop us from sunbathing or getting a tan.But towels and costumes didn't dry outside.
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Great customer service
The resort was great overall! The only small issue was that my room wasn’t ready when I arrived around 3:30 p.m. The only available rooms at the time were upgrades that required an additional fee. However, I spoke with Mitey, who was extremely helpful. She apologized for the inconvenience and kindly upgraded our room free of charge. Excellent customer service!
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10/10 couldn’t fault
This hotel is fabulous. Pools are amazing, beach is amazing - never had any issues getting a sun bed, no matter what time of the day. Staff were incredible and always went above and beyond, especially those during the day serving drinks by the pool. Food was more than anyone could ask for. Buffet options were plenty. If you didn’t fancy the buffet, you could choose food from 4 other places… coffee bar serving sandwiches, 24:7 lounge serving a smaller buffet, an Italian restaurant or the bbq carte by the pool. Entertainment staff were amazing. We didn’t want much entertaining during the day, so stayed away from the party pool… but on an evening it was always entertaining. Top tip we found, to check the entertainment schedule at Riu Cancun! We didn’t fancy a couple of the shows in our hotel but managed to catch something different next door. Our room did have a damp smell, but this isn’t noticeable after a short while. The hotel is aware they need to refurbish and they have made this clear to guests it will commence next year. So we can’t complain about that.
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Damp but lovely hotel
Minus DAMP rooms and musty smell Good bits Amazing staff , lovely food and drink. Beach and location simple brilliant Yes we will be back why? Staff and location 👍
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $79.20 MXN Pesos per night, per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26