What We Love
- You'll enjoy a day of relaxation at the Renova Spa, with a variety of luxurious treatments to choose from.
- There are plenty of activities to keep your heart pumping, including a gym, kayaking, snorkeling and more.
- Live shows, music and other entertainment are available both day and night.
Things to Know
- This resort sits on a stretch of dazzling stretch of sandy beach, surrounded by beautiful foliage and stunning blue water.
- There is an adults-only area for guests 18 and older.
Resort Details
- Various Lounges/Bars• Daiquiri, Lobby bar featuring a mixologist• La Latina, Lounge bar with terrace• Capuchino, Patisserie & ice cream parlor• Mamasita, Swim-up bar• Sports Bar, 24 hours• Pepe´s Food, Snack bar grill
- Various Restaurant1 Don Julio: Main restaurant buffet with live cooking stations2 Sunakku: Japanese a la carte restaurant for dinner3 La Casa De Las Flores: Mexican a la carte restaurant for dinner4 Rossini: Italian a la carte restaurant for dinner5 Krystal: Gourmet Fusion a la carte restaurant for dinner6 Steakhouse: Steakhouse a la carte restaurant for dinner.
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- 24-hour front desk
- 24-hour room service
- Complies with Local/State/Federal laws for disabled
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars
- Non-smoking rooms available
- Pool
- Restaurant
- Room service
- Safe deposit box
- Sauna
- Spa†
- Tour/sightseeing desk
- Wakeup service
- Water sports†
† Fees may apply
- Direct access to a beach
- Fitness center on-site
- Golf †
- Motorized Water Sports †- Scuba diving school- Snorkel excursion- Banana boat- Deep sea fishing- Wave runner- Catamaran- Fast cat- Excursion- Parasailing
- NightclubsOn-site Entertainment:-Daily activities for adults, 7 days a week-Nightly entertainment including live music and Riu theme shows.-Disco at Riu Cancun entrances and drinks are included, open 6 days a week.
- Non-Motorized Water Sports- Sailing- Kayaking- Introductory scuba lessons in pool- Body boarding
- PoolThere are 4 pools on-site.
Elite Club - Exclusive pool area with premium branded drinks. - Sauna
- Spa †
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1498 reviews
-
Jul 02, 2025Second visit
This was our second time at the property, and we love the location, cleanliness, the high end liquor options available and the food. However, the service was not as good this time as it was during our first visit a year and a half ago. We also stayed at another RIU property in Mexico earlier this year where the service was amazing.. so we found it to be a little lacking this time around.
-
Jul 01, 2025Not what we thought it’d be…
We read a bunch of 5 star reviews so expected our experience to be a little better than it was. The resort is beautiful, the location is just 20 minutes away from the airport. However, while we thought this resort would be a quieter couples experience, it certainly had a big party scene. The music was always very loud by the pools. You couldn’t really escape it unless you went to the beach. Unfortunately, the beach was filled with seaweed. There was so much that we couldn’t even get into the water for 3 days. The tractors were going nonstop during peak hours during the day trying to clean it up. So we heard tractor noises and smelled exhaust while we were trying to relax. This is not by fault of the resort though. The front desk informed me the state of Quintana Roo is responsible for beach cleanup. The beach is public so there’s always vendors trying to sell you something. We were not able to enjoy our balcony because our neighbors next to us were smoking weed the entire time. The buffet food selection was good and better than many all-inclusives I’ve stayed at before. The specialty restaurants never had a wait and were fairly good. We really enjoyed the steak restaurant. Such an amazing filet mignon! The Mexican food restaurant was disappointing. My chicken enchiladas were cold. My husband ate a burrito down by the lobby bar one night and the next day had GI issues so be wary of food that looks like it could have been sitting out too long. The service was excellent. Always someone coming by making sure we didn’t need a drink. Our room was made up neatly each day. I did find it odd that a lot of cleaning in the public areas were being done during peak hours of the day. Like maybe not mow the lawn around the pool during the afternoon. Or mop the floor in the lounge bar right beside me at happy hour. Overall, would not stay here again. It was average at best. I’d opt for a resort farther away from town to get away from the party scene.
-
Jul 01, 2025
Most Relaxing Vacation
I had the time of my life, celebrating my cousin's 60th birthday during our stay at RIU Palace Kukulkan.
-
Jun 27, 2025Service is awesome!
The hotel was well kept and maintained constantly. The staff are hard working and everyone one of them were polite and always smiling. We enjoyed the food and the drinks were great as well. The entertainment crew were fun but unfortunately they didn’t have many shows at night at the hotel when we were there. We typically like to have dinner and some drinks then walk to the theater and enjoy a good show but that didn’t happen here, the main shows required us to get on a bus and go to another resort to watch. Didn’t like that much. The highlight of our trip was our experience with some of the crew. They were friendly and made our time there special. Everytime I’d walk by them they same my name and give a wave! The notable crew that deserve a shout out are, Eddy from Lobby bar, he was great always greeting us and asking if we needed anything, Adrian and Jeronimo (bartenders at lobby bar) were also fantastic and treated us like family. Our waiter by the pool, Micheal was awesome, didn’t even need to ask for a drink, he was on top of it. By the time my drink was almost empty he was bringing me or my wife a new one. Lastly, Elidio, not sure I spelt that right but he was a main waiter we had in a couple restaurants, well he is one of the best we’ve had. Always on top of everything and super attentive. They all deserve recognition for their service! Without them our trip may not have need so great.
-
Jun 26, 2025
Beautiful.. like paradise
Everything a resort should be. Wish it had a laundromat on the premises. But overall everything was awesome.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $79.20 MXN Pesos (approx. $4.00 USD) per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - A minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26