What We Love

  • You'll enjoy a day of relaxation at the Renova Spa, with a variety of luxurious treatments to choose from. 
  • There are plenty of activities to keep your heart pumping, including a gym, kayaking, snorkeling and more. 
  • Live shows, music and other entertainment are available both day and night. 

Things to Know

  • This resort sits on a stretch of dazzling stretch of sandy beach, surrounded by beautiful foliage and stunning blue water.
  • There is an adults-only area for guests 18 and older.
The 24-hour, all-inclusive Riu Palace Kukulkan is located a dazzling stretch of white sand beach and framed by tropical vegetation and crystal clear turquoise water.

Enjoy a day of relaxation at the Renova Spa, with a variety of decadent treatments to choose from. You can also enjoy a sauna, jacuzzi and swimming pools, where sunbathing with a cocktail is a must.

Hungry? You're invited to taste a huge variety of dishes, from local to international recipes. The on-site theme restaurants serve a variety of tasty cuisine, including Japanese, Italian and Mexican.

Staying fit during your vacay has never been easier thanks to a gym, kayaking, snorkeling and other activities. 

Location

Beach
Cancun International Airport : 12 miles

Property Information

Year Built: 2022
Total available rooms and suites: 428

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of $76.00 MXN (approx. $5 USD) per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - A minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 927 reviews
  • 5.0 star tripadvisor rating
    Well Needed Getaway

    very clean and up to date, staff was very friendly and on top of our needs and wants. pool waiters and entertainment were 1st class.

    Jun 19, 2024
  • 5.0 star tripadvisor rating
    Vacation

    Amazing, amazing, amazing. Wonderful staff. Wonderful food. Wonderful drinks. Wonderful resort. We will be back!!

    Jun 19, 2024
  • 5.0 star tripadvisor rating
    Awesome place!!

    The people, the view, the food, everything, just incredible!! We are definitely coming back.!! We told our kids to come here, too!!

    Jun 19, 2024
  • 3.0 star tripadvisor rating
    Beautiful Hotel with average food and services

    Third trip to Cancun and first time staying at Riu. The hotel is located right in the center of hotel zone and beautiful pools and beach. Food was average but drinks were good, especially at the lobby bar. Had unpleasant experience checking out with front concierge. Very rude... Will not recommend.

    Jun 18, 2024
  • 4.0 star tripadvisor rating
    RIU First (and last) Stay

    First time ever at an all-inclusive resort although my wife and I have travelled abroad many times. For context, my wife and myself are special education school teachers in Los Angeles, California and have our own lovely home with a swimming pool. Nearly all of the staff was completely wonderful (more about that in a moment). The room was spotless and terrific (we paid for Elite Club privileges) with a complete panoramic view of the ocean. Of course the hotel cannot help the weather, which was stormy, cloudy, hot and humid with intermittent rain most of the days we were there. Fortunately, the rain mostly happened at night. The pros- -Very clean, someone is always mopping, sweeping, wiping everything. -Service is excellent; staff will always ask to bring you a drink and a snack whenever you sit in a bar area. -English spoken by all staff although I practiced my Spanish while there as much as I could. -Elite Club membership allowed us to eat at an exclusive restaurant at the resort. -Area is near an upscale mall with a giant Ferris Wheel and a Ripley's Believe it or Not Museum. There is a casino near the mall also (pesos-only). -It was perfectly safe to walk around the streets and mall outside for us during the day and there is a police station and fire department just a few hundred yards down the boulevard. -Resort restaurants always had a table for us with excellent service and attention, there are at least six restaurants on the resort property and all are included, except Elite, which requires upgrading to Elite Club membership. -Elite Club got us a higher floor at resort with excellent view of grounds and ocean. There was a bottle of sparkling wine provided on first night, there were candies and flowers on our pillows each night. Unlimited liquor dispenser had tequila, vodka, whiskey, and gin. All top shelf for Elite members. -Each night there was some type of musical performance at the hotel. There were also big parties at other RIU resorts but we did not attend them. -I could neither see nor sense any tension at front of building about taxis v. Uber, etc. We did not use those while there, but, I would not have worried about ordering an Uber if I needed one. -Food; I am not a fan of Mexican/Caribbean shellfish; however, there are plenty of lobster/shrimp dishes at the restaurants that feature those for guests who do enjoy them. -Food; Hot, fresh breakfast served at the Don Julio buffet. I enjoyed the scrambled eggs, fresh bacon, and French toast and am not an adventurous eater. My wife is more adventurous and selected many international items and enjoyed about half of them. There is no fresh cow milk (or otherwise) on the property. Mimosas are available at Don Julio during breakfast. They were delicious. Coffee was acceptable but is not at a Starbucks level, think "Maxwell House." My favorite item at Don Julio buffet were the creamy/lumpy yellow mashed potatoes. So good. -Dinner: Enjoyed the rare steak filet at Elite restaurant. did not care for the thick Caesar Salad dressing (which was more like mayonnaise). italian restaurant was acceptably good. Pulled pork sandwiches and nachos at poolside restaurant were very good. -Pools are kept clean and were warm enough to enjoy all day up to the 7pm (or so) closing time. Plenty of dry towels always available with your "towel card" (included). -Service and guest attention: When a midday storm rained-down on guests and most came back inside, the staff brought out books, games, and held a makeshift bingo game in the covered outdoor amphitheater. There were always plenty of open chaise lounges and covered cabanas available. Drinks brought right to you. Fr[ont desk called us near end of our trip to see if everything was okay. -Entertainment: There were live musical performances every evening we were there. the pools feature lots of yoga, line dancing, and volleyball games for those who wanted them. -Tech/TV: The RIU wifi was flawless and we were always able to text/call/email anyone we wanted just like we were at home. The TV can play your downloaded Netflix videos if you know how to send them from your phone to the TV in your room (instructions on TV screen, small learning curve with that for me, but took only a minute or two). Cons: -Perhaps my biggest complaint is that the hotel always smelled like a sour wet mop to me. I realize we are in a tropical, damp area, but, those mops need to be washed. The entire, spotless indoor lobby simply reeked of dirty wet mops to me the whole time we were there. Maybe put mops in the washing machine each day and add a little Febreze to the mop water? The odor was BAD and I am not exaggerating. -Checking-out, Elite wristbands and staff guest-relations education: At the RIU Kukulkan, guests must physically "check-out" of the hotel. There is no "leaving your room key on the table and going', lest the hotel decide to charge for many items like room keys, etc. once you are gone. To that point, my wife reminded me that we needed to physically check out at the front desk. We left the room tidy and went to the desk. At the front desk, the RIU staff person at the front unexpectedly asked for our Elite wrist bands (band is merely a cheap, flimsy, black, consumable ribbon with the word "Elite" on it). My wife had hers but I had removed mine and disposed of it in the room waste basket the night before as I knew we were leaving in the morning. I told the young, female RIU associate at the front desk what I had done and she did not care to help me in the least. She flatly stated to me that I would be charged 1,000 pesos (about $50 U.S) if I did not return the Elite band. When I asked if she meant that I needed to go back to my room and search the trash to locate the band, she flaty said "yes" without batting and eye. I felt like she was LEO (look it up) and I was going to be punished or fined for breaking some stupid fine-print rule. Who reads every tiny rule about every detail when they arrive at a hotel after an 18 hour day of travel? RIU needs to develop a better policy for how to handle these Elite bands- maybe they could take a deposit on them when we arrive so we know to return them when we leave? They are just a cheap, disposable ribbon. I assume the hotel wants them returned so guests do no give them to other guests for free? I returned to the room and searched the garbage and found my Elite band. But, this soured me on RIU staff as we are foreign visitors and expect to be treated a little better. I will not return to an RIU hotel due to lack of staff guest relation training and the awful smell in the lobby.

    Jun 18, 2024