What We Love

  • You'll enjoy a day of relaxation at the Renova Spa, with a variety of luxurious treatments to choose from. 
  • There are plenty of activities to keep your heart pumping, including a gym, kayaking, snorkeling and more. 
  • Live shows, music and other entertainment are available both day and night. 

Things to Know

  • This resort sits on a stretch of dazzling stretch of sandy beach, surrounded by beautiful foliage and stunning blue water.
  • There is an adults-only area for guests 18 and older.
The 24-hour, all-inclusive Riu Palace Kukulkan is located a dazzling stretch of white sand beach and framed by tropical vegetation and crystal clear turquoise water.

Enjoy a day of relaxation at the Renova Spa, with a variety of decadent treatments to choose from. You can also enjoy a sauna, jacuzzi and swimming pools, where sunbathing with a cocktail is a must.

Hungry? You're invited to taste a huge variety of dishes, from local to international recipes. The on-site theme restaurants serve a variety of tasty cuisine, including Japanese, Italian and Mexican.

Staying fit during your vacay has never been easier thanks to a gym, kayaking, snorkeling and other activities. 

Location

Beach
Cancun International Airport : 12 miles

Property Information

Year Built: 2022
Total available rooms and suites: 428

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of $76.00 MXN (approx. $5 USD) per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - A minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 881 reviews
  • 5.0 star tripadvisor rating
    Best vacation best experience

    This place is amazing. Staff are amazing. The food is wonderful. The ambience is amazing. There is nothing I can say about this place that’s bad one of the best place I ever been in my life. Worth every penny. The whole experience is very well organized. The room are extremely clean. I will come here every year I will be a customer for life.

    May 20, 2024
  • 5.0 star tripadvisor rating
    Excellent Service!

    Victor the Bellboy: Victor went above and beyond to assist us during our stay. His friendly demeanor made our experience memorable. Julio & Jorge, Elite Pool Waiters: Julio and Jorge ensured we had a delightful time by providing attentive service at the elite pool. Whether it was refreshing our drinks or attending to our needs, they made sure we felt well taken care of. Diana, Buffet Greeter: Diana’s warm smile and welcoming attitude set the tone for our buffet experience. Her friendly presence made us feel right at home as we enjoyed our meals.

    May 18, 2024
  • 5.0 star tripadvisor rating
    Excellent Customer Service

    Victor the bellboy was amazing and gave us excellent service. Julio & Jorge gave us excellent service as our waiters at the elite pool. Diana the greeter always had a smile on her face as the greeter of the buffet! We will definitely come back!

    May 18, 2024
  • 3.0 star tripadvisor rating
    Inconsistent

    Two words. First one is noisy. If you were indoors anywhere where there was more than about 20 people or so, the noise was almost deafening. Everything there is granite or wood, which is beautiful. But it does nothing to absorb noise. When I would go back to my room, my ears would be ringing from the background noise at the bar or the restaurant. The second word is inconsistent. From the drinks to the food, you had no idea what you were getting. Flavor of the food went from way over seasoned to bland. Was in the Italian restaurant one evening with a few other couples at other tables and I noticed that no one ate their meal. Most had a few bites and left. When we got ours, I realized why. The food was very, very salty. None of the specialty restaurants impressed me. The buffet was ok but who goes to an all inclusive resort to eat at the buffet all the time? Drinks were the same. Bartenders were not consistent. Either you got a drink that was nearly all alcohol or barely anything at all. They could really use some good bartenders and cooks. Which brings me to my last point. Cancun is billed as the go to destination. I disagree. So many new hotels and resorts have been built over the years. I imagine nearly everyone in Cancun works in a resort or in a resort support capacity. The quality of the staff suffers when everyone is competing for the same labor pool. In contrast, the Riu in Costa Rica is much different. There are not so many resorts there and people see working at the Riu is one of the best jobs available. The difference between the two is very noticeable. In my opinion, Cancun as a whole has been relegated to nothing but another tourist trap.

    May 17, 2024
  • 1.0 star tripadvisor rating
    Elite Club is a Scam. Hotel nice. Staff nice. Food quality is bad.

    Do not waste your money on elite club. It’s a scam. You do not get anything better than you would if you just give a normal junior suite ocean view. We stayed here and booked three rooms for our family. My husband and I had elite club and we’re at the pool which was completely empty. Our daughter came over for five minutes and the security guard kicked us out. The food is terrible! Everything is overcooked. The staff is nice and the rooms are nice but other than that the management sucks I even had issues before we arrived trying to ensure that we got everything we needed. It’s supposed to come with a free shuttle, but because we did not book directly with Rui they said we didn’t qualify even though seven months ago, that was not an issue when I booked it originally. They seem to come up with stories so that they don’t have to, help you or actually provide any good service. it’s really disappointing that you spend this amount of money on a trip and they do the best to make sure it’s not accommodating.

    May 16, 2024