Riu Palace Jamaica Adults Only - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4997 reviews

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  Experience of a lifetime!

  Best experience of a lifetime! Location was wonderful. Views were wonderful. Food was amazing and plenty of variety. Everyone from the staff to the visitors was super friendly. The best part was the entertainment crew! They kept the vibes going with dancing, ring toss, basketball, connect 4. Foam pool party and neon party were off the chain. Shout outs to Genius, Denaro, Astro, DJ Unstoppable, Omar, String Bean, Gaby, and Bubbles for keeping the party alive. But I have to say, Genius was my favorite! He kept us working out in the pool with the water aerobics and was just so full of energy and personality! I will definitely go back here.

  Oct 13, 2025
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  Great holiday overall – but management’s linen scam ruined the ending

  We stayed here for two weeks and overall had a really good holiday. The staff were generally friendly, helpful, and welcoming throughout — I really can’t fault the service day-to-day. Unfortunately, management’s response around a supposed “linen damage” charge right before checkout really soured the experience. Having since read online that other guests have had the same issue, it’s disappointing to see this still happening at a RIU property. Cleanliness was absolutely first-class — the entire resort was spotless, from the rooms to the restaurants and pool areas. Housekeeping did a brilliant job every single day. The food was excellent too, with a great range of options and consistently high quality across the restaurants. The only minor miss was the beach dinner, which was a little over-salted, but otherwise everything was delicious. Our room was modern, comfortable, and very well kept — couldn’t really ask for more. However, the so-called linen “damage” claim really lowered my impression here. After two spotless weeks, to be told on the final day that we’d be charged for a pillowcase was insulting and unnecessary. Facilities were top-notch — pools, bars, and shared areas were all well maintained, clean, and easy to access. No complaints there at all. The entertainment team deserves special mention — they work incredibly hard, bring great energy, and keep guests smiling all day and night. They were one of the highlights of the stay. Overall, this could have been a perfect 5-star review, but the unfair linen charge and how it was handled by management have put a real dampener on an otherwise fantastic experience. I’ve stayed at many RIU hotels around the world, and this is not what I’d expect from the brand. Hopefully head office takes note, because it’s a shame to see such a good resort let down by poor management decisions.

  Oct 12, 2025
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  Lively resort

  The location is 10 minutes from the airport which is a positive until the planes pass over every 30 mins. The food drinks and staff cannot be faulted. The entertainment is superb. We has some amazing shows! Special shout out to String bean and the rest of the Riu enertsin.ent team. One thing I need to say if you love loud screaming drunk Americans then this is the place for you...I am afraid that this is the only reason I dropped it one star. They dont stop day or night.

  Oct 07, 2025
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  Won't be back

  Upon arrival we were told that the hotel we booked was not available and we would be moved to Riu Reggae. Inconvenienced with NO compensation. Had to check out of one hotel then wait for hours to check in again. Staff was not friendly AT ALL, at either hotel. I did not feel welcomed and will NOT be back

  Oct 06, 2025
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  Club 18-30 meets Butlins at Riu Palace

  I have just returned from 2 weeks holiday. If you are a mature discerning adult looking for a quiet relaxing holiday this is most definitely not for you. On arrival at check in for the first time in my adult life I had a damages/ breakages policy explained to me, obviously this is something the hotel feels the need to explain, but on seeing some of their guests I now understand why. They also explain that the ribbon band that identifies you as a guest if lost comes at a cost of 250 dollars, not quite sure how a piece of ribbon can cost that much. The Palace is not a large complex and sits between two much larger Riu complexes, which are listed as their ‘party’ hotels. However because of the size of Riu Palace there is nowhere one can escape the noise, that is generated by the entertainment team at the Palace. This starts at around 11 am and consist of loud music and games, (one morning they were holding a relay race, presumably in the swim up pool) part of the game was the egg and spoon race. I would expect this at Butlins to entertain the kiddies whilst the parents manage some down time. In the afternoon from about 3pm more music booming out over the entire resort, this includes if you try to escape the noise by going back to your room, where it can be heard without the need to sit on your balcony. Should you want a pre evening dinner drink in the main reception area bar, you will find a game of bingo being played out amongst the less mature guests who again tend to be very noisy. One evening each week after dinner we were sitting on the terrace outside the reception bar and the entertainment team were playing a game of ‘ name your favourite animal and the noise it makes’. Is this seriously meant for respectable mature adults? Again this can be heard all over the hotel grounds. Food at the buffet for lunch and dinner was a little repetitive but was ok. The restaurants were better quality certainly and unlike some reports we were able to get booked into these on the app quite easily. In terms of the staff, Dr Phill, and Audley at the breakfast and lunch buffet were excellent. Bar staff at the pool coming and taking orders were very good. Angela, from housekeeping was excellent, leaving my wife towel animals every day, and did a great job with the room, (this was especially noticeable on the two days she was off). Returning to the wrist bands, any guests going off site into Montego Bay, be mindful that these bands immediately identify you as a guest at Riu. We were approached by a local purporting to work at the Riu and having seen us there, it became clear this was not the case and my wife became increasingly nervous of where he was trying to lead us. His motives were to show us around Montego Bay in exchange for a rather large tip. I know Riu will not change their policy but for guests please be mindful of this. I am sure Riu will thank me for my comments and that they will pass these on to the management teams. I also know that they will not act upon my comments since other complaints of a similar nature by other guests, have never been addressed. This was my first experience of Riu and it is accurate to say it will be my last.

  Oct 05, 2025