What We Love

  • The modern design of this hotel will have you feeling like royalty in no time!
  • Having access to Riu Dunamar next door makes for double the fun.
  • Being away from the busy Hotel Zone in the heart of Cancun provides so much tranquility!

Things to Know

  • This resort is located right on the beautiful beach of Cancun!
  • You can't beat the location! Connected to Riu Dunamar Hotel, you get twice the amenities!
Hotel Promotions
Honeymoon Inclusions.
Guests celebrating their honeymoon with us will receive 
- Surprise welcome gift in the room
- Small bottle of Tequila
- King Bed ( subject to availability)
- Late Check out (subject to availability at time of departure)
Complimentary upgrade to next available room category ( subject to availability and upon request)
- $35 Spa Credit for a selected service in "Specials for couples" category (120 min)

To receive this offer, just enter "HONEYMOON" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Important Information:  Proof of marriage must be provided at check-in. Emission date of less than 90 days
Applicable Dates:
Booking Dates: 27 Jun 2024 to 23 Dec 2026
Travel Dates: 24 Dec 2024 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Includes $1520 in Resort Credits.
Terms and Conditions:

Resort Credit Includes:
Renova Spa - $200 in coupons
Weddings by Riu - $200 in coupons
Romantic Dinner - $60 in coupons
Photography - $40 in coupons
Riviera Cancun Golf - $960 in coupons
Jewelry  - $60 in coupons

Additional Information: Details on credits will be given at hotel at time of check in. Credits are per room, per stay. Must be 21 years or older. Resort Credits are non-transferable, non-cumulative, non-refundable, non-combinable and cannot be used for future stays. Resort credits can be used as discounts on specified select services only. Credits cannot be exchanged for cash. This promotion is subject to availability. Some restrictions apply. *Inclusions subject to changes without prior notice.
Applicable Dates:
Booking Dates: 02 Dec 2024 to 22 Dec 2025
Travel Dates: 24 Dec 2024 to 23 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Includes $910 in Resort Credits.
Terms and Conditions:

Resort Credit Includes:
Renova Spa - $200 in coupons
Weddings by Riu - $100 in coupons
Romantic Dinner - $30 in coupons
Photography - $40 in coupons
Riviera Cancun Golf - $480 in coupons
Jewelry  - $60 in coupons

Additional Information: Details on credits will be given at the hotel at the time of check-in. Credits are per room, per stay. Must be 21 years or older. Resort Credits are non-transferable, non-cumulative, non-refundable, non-combinable and cannot be used for future stays. Resort credits can be used as discounts on specified select services only. Credits cannot be exchanged for cash. This promotion is subject to availability. Some restrictions apply. *Inclusions subject to changes without prior notice.
Applicable Dates:
Booking Dates: 02 Dec 2024 to 22 Dec 2025
Travel Dates: 24 Dec 2024 to 23 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Exchange Privileges
Guest will have access to all bars at Riu Palace Las Americas, Riu Cancun, Riu Caribe, Riu Dunamar, Riu Latino and Riu Palace Peninsula. 

Important information: More information will be provided upon check-in. Transportation is not included. 

Applicable Dates:
Booking Dates: 28 Jun 2022 to 23 Dec 2026
Travel Dates: 24 Dec 2022 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities
All meals, snacks, local and imported alcoholic and non-alcoholic beverages in all hotel bars and restaurants.
Snacks and drinks 24 hours a day.
Room Service 24 Hours a day
Regularly refilled minibar and liquor dispenser in the guest rooms.
Turn Down Service
In-room safe.
Free sports, activities and entertainment programme as described. Activities include: kayaking, Catamaran, snorkel gear, 1 scuba tryout in the pool, RiuFit program,  Bodyboarding, Pedaloes
Free use of wellness facilities (gym)
"Splash Water World" water park
Free entry to the discotheque (drinks included)
WiFi throughout the hotel.
Daytime entertainment for adults
Live music shows & Riu entertainment
Drinks service at the pool
RiuLand kids club (4-7 and 8-12)
Additional Information: All hotel guests are required to wear an "All Inclusive" wristband for identification purposes.

Applicable Dates:
Booking Dates: 28 Jun 2022 to 23 Dec 2026
Travel Dates: 24 Dec 2022 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
You don’t have to go far for delicious food and drinks, these options have you covered.
OnSite Dining
  • Various Bars & Lounges
    - Lobby Bar  
    - Lounge Bar  
    - Poolside Bar, featuring a swim-up bar  
    - Capuccino, patisserie and ice cream parlor
  • Various Restaurants
    - Italian restaurant  
    - Japanese restaurant  
    - Krystal fusion restaurant  
    - Main Buffet restaurant  
    - Mexican restaurant  
    - Poolside Steakhouse restaurant 
Treat yourself to everything that this resort has to offer and more.
On-Site Amenities
  • 24-hour front desk
  • 24-hour security
  • Barber shop†
  • Beauty shop/salon†
  • Bell staff/porter
  • Car Rental Services†
  • Concierge desk
  • Currency exchange†
  • Dry cleaning†
  • Elevators
  • 24-hour front desk
  • 24-hour security
  • Barber shop†
  • Beauty shop/salon†
  • Bell staff/porter
  • Car Rental Services†
  • Concierge desk
  • Currency exchange†
  • Dry cleaning†
  • Elevators
  • Gift/News stand†
  • Ice machine
  • Laundry/Valet service†
  • Lounges/bars
  • Medical Facilities Service, Offsite†
  • Parking
  • Restaurant
  • Tour/sightseeing desk†
  • Umbrellas
  • Wireless internet connection in public areas

† Fees may apply

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
On-Site Recreation
  • Children's program, onsite
  • Fitness center on-site
  • Pool
  • Solarium
  • Spa †
  • Volleyball
    Beach volleyball.
  • Water activities
Off-Site Recreation
  • Golf †
    -This hotel has negotiated a special agreement with Riviera Cancun and Hard Rock Golf Club Riviera Maya golf courses to provide preferential conditions and additional value to our guests.

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 4492 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Riu

    Had a wonderful vacation. Resort was clean, food was very good, beach was beautiful, and kids loved the slides. Only criticism was the see through shower doors.

    Jun 12, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fantastic Family Trip

    The trip was fantastic! I would definitely return to Cancun to expand my horizons again! Thank you so much

    Jun 12, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Loved Sanchez in Square Bar, but problems with food prep and temperature

    Our vacation the first week of June was amazing. The bartender in Square Bar, Sanchez (photo follows) really made our vacation special. He is so personable and his drinks were amazing. We went to the bar he was at daily. We noticed that many of the resort patrons also visited him daily. So much fun! Resort Pluses: Cleanliness, friendly and efficient employees, Riu's transport was perfect, rooms were wonderful. Housekeeper Carmen, exercise person, Nacho, and adult pool bartenders Frank and Luis were very special. The premium liquors and specialty drinks were amazing. Cons: Mainly the food. Although there were many, many choices, the food was usually lukewarm and tasted pretty bad. We had 4 adults in our party who are not foodies and we all felt the same way. Did we starve all week? Absolutely not, but after trying several of the a la carte restaurants we chose the buffet for dinner since we could find something we all somewhat enjoyed (not loved). We all answered "it's okay" when responding to "how is your food". Entertainment: Not much available after dinner until late night. The piano bar area was packed and the pianist was very good, but it would have been nice to have some dance music and a singer indoors. We went to Riu Dunamar for their Neon Party at 7 which was the advertised time it would start. Since there were no seats we stood around tables awaiting the show, but it didn't start til 8. In the meantime we tried to order our standard drinks, but they had only inexpensive liquor brands and I think just one beer choice. If this is how any "non-Palace" Riu's work, we would never consider those. Bottom line...We loved the resort and the bartenders and other staff, but would have to think about going back to the resort mainly due to the taste of the food.

    Jun 11, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Excelent!!

    We had a blast, Jorge at cappuchino bar, Jared at the lobby bar and Manu at the buffet made us feel like we are a family.

    Jun 10, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Riu Palace Costa Mujeres

    Outstanding Riu resort. Employees were beyond reproach. Food was plentiful, tasty, well done, and the dining facility was extremely clean. Bars were staffed with friendly and courteous bartenders. Beach was awesome with plenty of lounge chairs. Pools were clean, and two were for adults only. The checking process is very smooth. Rooms are extremely clean, very roomy, and A/C very cold. I highly recommend this resort.

    Jun 07, 2025
Hotel Advisories
  • AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
  • AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum 33.94 Mexican Pesos per person per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

    Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

    Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

  • Early Departure Policy
    • Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
    • Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26

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