Resort Details
- American CountryAll american favorite snacks and lunch.
- KrystalA-la-carte restaurant serving fusion cuisine.
Dinner only. Reservations required. - KyotoA-la-carte restaurant serving asian cuisine.Dinner only. Reservations required.
- NapoliItalian a-la-carte restaurant with starters and desserts buffet.Dinner only. Reservations required.
- Pepe´s Food Jerk StationJamaican Jerk Barbecue Buffet. Lunch only.
- SteakhouseA-la-carte restaurant. Dinner only. Reservations required.
- Various Bars• Lobby bar: Daiquiri• Lounge bar: Ska• Patisserie & ice cream parlor: Capuchino• Poolside bar with swim-up bar: Marley (**Access to the swim-up bar is restricted to guests over 18 years)• Swim-up bar: Kingston (**Access to the swim-up bar is restricted to guests over 18 years)• Sports bar
- White BayMain Buffet restaurant with live cooking stations, serving international cuisine. Breakfast, lunch and Dinner.
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Children welcome
- Children's play area
- Exercise gym
- Housekeeping - daily
- Laundry/Valet service†
- Lounges/bars
- Pool
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Children welcome
- Children's play area
- Exercise gym
- Housekeeping - daily
- Laundry/Valet service†
- Lounges/bars
- Pool
- Restaurant
- Safe deposit box
- Spa†
- Water sports†
- Wi-Fi
† Fees may apply
- Children's poolChildren's swimming pool.
- Children's program, onsiteDaytime entertainment program for children.
- Direct access to a beach
- Fitness center on-siteRestricted to guests 18 years and older.
- Non-Motorized Water Sports- Stand-up Paddle Surfing- Catamaran- Snorkeling equipment- Kayaking
- PoolSix swimming pools, including Splash Water World aquatic parkOffering complimentary sun loungers, towels and parasols by the pool.
- Spa †Renova Spa offering various beauty treatments.
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1240 reviews
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Jul 07, 2025Mixed Experience read before you go
I recently stayed at this resort and while there were definitely some highlights, the overall experience was mixed. The rooms were absolutely beautiful clean, modern, and well-maintained. The food selection throughout the stay was varied and enjoyable, and the entertainment was solid, with something different to enjoy each evening. However, I did encounter several service issues that negatively impacted my stay. Most notably, I went three days without receiving any washcloths. After becoming quite upset, I was finally given two, but there was no follow-up or acknowledgment from the staff afterward. This was disappointing, especially for a resort of this caliber. Additionally, it’s important to note that if you book through a third-party site, the resort will not assist you with issues directly. They were unwilling to address concerns or even engage in conversation about them, which felt frustrating and dismissive. You will be treated like a 2nd or 3rd class guest. The resort was fully booked during my visit, and it was clear the staff was overwhelmed. Service was stretched thin, and it was difficult for them to keep up with the number of guests.
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Jul 06, 2025Family stay
Very friendly customer services. However, wanted a swim up pool but room could only had a king sized bed for two persons. Not adequate and was disappointing.
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Jul 06, 2025Life-Changing trip to Jamaica…at the RIU Palace Aquarelle
This resort is TOP NOTCH! The staff, the property, the amenities, and the view are all 10/10! Big up to everyone there who made our stay phenomenal and also found our lost duffel bag! RESPECT! We’ll see you again soon!
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Jul 06, 2025
Flight Cancellation
Have no idea of the cost but the service was excellent and staff very friendly and pleasant. I normally stay with family but I’ll definitely consider RIU Palace Aquarelle. I told my family about it as well. I didn’t pay out of pocket so I can’t speak on price and the location wasn’t bad except I strongly think a sign is needed where you turn off from the main road.
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Jul 06, 2025
Best vacation EVER!!
I came to jamaica to celebrate my birthday and Riu aquarelle did NOT let me down!! Great customer service guys! The food, entertainment, and customer service from beginning to end was phenomenal! I would deff recommend for ANYONE to stay here!
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryJAMAICA'S TOBACCO CONTROL REGULATIONS SMOKING PROHIBITED IN THE FOLLOWING PLACES: •All enclosed places (Restaurants, bars, lobby areas and rooms) •Public transportation •Work places • Government owned and occupied buildings •Health facilities including pharmacies •Sports, athletics and recreational facilities for use by the public •Educational institutions •Areas specifically for use by children • And places of collective use such as bus stops. Persons may be fined or imprisoned.
- AdvisoryGuests staying at Riu Palace Aquarelle are able to use Riu Montego Bay facilities. Guests staying at Riu Montego Bay are not able to use Riu Palace Aquarelle facilities.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy - IGroups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 01May25 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26