Riu Ocho Rios - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

13685 reviews

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  Friends birthday celebrations

  Stayed here for a 2 week holiday with friends 11/01/26 - 25/01/26 Had the most amazing time, all the entertainment staff work extremely hard to provide you with the best entertainment. Rooms are cleaned daily with fresh towels being left each day, the mini bar is restocked just leave them a message on the app as to what you need. The main buffet has lots of choice only downfall is having to queue for a while, especially at breakfast time waiting for the omelette. The Beautiful Talia in the buffet restraunt who looked after us for the whole 2 weeks was truly amazing, kind lovely and nothing to much trouble for her, she is an absolute star and the Riu should be so great full they have her. They need to sort out the karaoke as they only have it on once a week for half hour which is absolutely no use at all. The white and neon night are amazing so much fun, make sure you save your energy for those because you certainty will need it, loved every second of it. The staff at the swim up bars are really cheerfully happy guys and the cocktails are great. Would definitely return

  Feb 04, 2026
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  Horrible Customer Service

  We traveled to Jamaica for Christmas with our family. We stayed at the Riu for 5 days. This is the worst experience I have ever had a resort in Jamaica and travel there yearly. On our last night at the Riu, our daughters room flooded due to a malfunctioning toilet from the room directly across the hall from them. The front desk employees could have cared less about the situation. It took for us going to the front desk 4 times before they offered to move them to another room. They originally stated someone would come to clean the room however, they couldn't give a time frame. We asked for a manager and were told there were no managers working overnight. We were then told a manager would be available the next morning by 9am. We were leaving for the airport at 8am and told we could ask for the assistant manager who would be available at 7am. Upon visiting the desk the next morning, a female member of staff who was clearly someone in charge for the day refused to speak with us and instead instructed another staff member to give us a business card with an email address for complaints. Upon arriving back to the states, I filed a complaint and waited 21 business days for a response only to be told they could not assist us, could not change our disappointment but would love to have us visit again in the future. The is NO chance in hell I would visit this this resort ever again! The staff was rude and very unorganized. I wouldn't recommend this resort to anyone. This resort gets ZERO stars.

  Feb 04, 2026
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  Jamaica, Jamaica, Jamaica Land I Love 🇯🇲 ❤️

  I have had the most amazing time in Jamaica. I arrived on 15 Jan with family, to warm weather. During my stay there was some breeze and rain but on the whole the temperature was amazing, 28 degrees and higher during the day on most days, and stayed pretty warm all evening. For the RIU managers, supervisors and those in charge - please make sure ALL your staff see this review as they are amazing, so talented and work VERY VERY HARD. Thank you team and can’t wait to come back and see you all. One of the highlights for me was the entertainment team, especially “Jamaica Evolution” night on Thursday’s with the team performing the history of Jamaican dance. ENTERTAINMENT STAFF I want to shout out to the entire team, some of whom I meant on my last couple of vacations at RIU. Andre, Dale, Raejae, Romaine, Passionate, Annalisa, KeeKee, TT, Sabrina and more recently Serina (Siri ❤️). Also to the newer ones I have met this year such as Asheen, Conray, Jordan, Tashima ,Savannah, Asia, Damilla, Natalie - thank you ❤️ The entertainment team and a lot of the other teams really enhanced my holiday as I got to know a lot of them, and so I miss them already. Let me take this opportunity to thank the other teams RECEPTION STAFF The lovely Brianna made us feel so relaxed and happy as she was very attentive and looked after us when we arrived - Thank you ❤️and also shout out to BRIAN (Sept 2023) and ARLINGTON (Mar 2025) who also made us feel so welcome on those holiday dates - Thank you ❤️ POOL BAR STAFF Romone, OShane, Tyrese, Cleon, Lamar, Javaine, Joseph, Troy, Ricardo and all the other staff whose names I didn’t get a chance to ask them - Thank you ❤️ RESTAURANTS, JERK STATION, SPORTS BAR, Waiting Staff & Chefs Arlene, Sheryl, Shanaika, JR, Silanthia, and all the rest of the team - thank you for looking after us every day, and all our food and refreshment needs in the restaurants, sports bar, Jerk station, that you took care of and for providing wonderful food, and a lovely birthday cake for my Dad 🤗❤️ - Thank you ❤️ LIFEGUARDS & TOWELSTAFF Raymark,Rashade, Shanton. Akeem Miguel, and the rest of the team - Thank you ❤️ PHOTOGRAPHERS (Caan, Alex, Jason, Henry) who work in the hot sun to produce the most beautiful, spectacular photos - Thank you ❤️. CLEANERS & MAINTENANCE Shakeisha - thank you for cleaning Rooms 3529 and 3530. For not only ensuring our rooms were clean but also for the wonderful designs you made with the towels, and the cleaners, such as ODane who always cleaned with a smile, all around the hotel keeping everywhere spotless - Thank you ❤️ Also to all the staff who work well into the night preparing the restaurants ahead of service the next morning - Thank you. ❤️ Side note to the guests who stay: please remember the staff are people too, so please treat them with the courtesy and kindness you would wish to be treated with. Remember, it costs you nothing to say THANK YOU and PLEASE. I watched guests not even acknowledge a bar staff member serving them drinks on a very busy day when they were sat at the table eating food by the pool ( which by the way they could have got up and got it themselves as they were just less than inches away from the bar). Let’s start being more considerate when we travel on holiday and be thoughtful to the employees whose “paid” job it is to serve us, which doesn’t entitle us to be rude to them. I continue to stay at The RIU in Ocho Rios BECAUSE of the staff and my wonderful memories whilst here. I may have not mentioned everyone by name but I have been grateful to every one I have spoken to during my time here. This review is for all those who I have spoken to or even just smiled at, who work hard, I want to say THANK YOU. 🙏🏽 ❤️ 💐

  Feb 02, 2026
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  Very very unhappy and disappointed

  We arrived Jan 14 - ?.. we arrived at Riu Ochos after an almost 3 hour bus trip as they stop at other resorts to drop people off so exhausting. Upon arrival the manager was very unwelcoming and unfriendly. We are a Diamond member but she never acknowledge this. After arguing with her she finally upgraded us and my niece to an ocean view. The rooms are very old and need badly a renovation. Our couch was covered with a sheet so we would not see the stains on it. We have been there 3 times before twice for New Years and it was amazing But now it has changed the staff not so friendly and the buffet selection very poor. On our third day we were offered to transfer to Riu Aquarelle as they were overbooked so we jumped at this opportunity. There were 3 busses transferred there they told us they would take care of the paperwork. But when it was time to leave our return paperwork was not done so we were told to take a taxi to the airport which would cost $120.00. We will never go back to Riu Ocho Rios or ever recommend this hotel to anyone Very very unhappy and disappointed

  Feb 02, 2026
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  Dining Experience at Rui Ocho Rios

  We really enjoyed our stay at the RUI Ocho Rios. Sometimes a bit fast and furious but one of the waiter/supervisor waiters stood out in the crowd his name is Travis and he seemed to be in charge of some of the A’ la carte restaurants on site. His politeness and understanding of what we needed made our dinning experience special. Martin & Faith London England..

  Jan 31, 2026