Riu Ocho Rios - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

13665 reviews

• 

  Worst food in Jamaica

  Let me start my saying this was my 60th trip to Jamaica. As you can imagine I’ve stayed at countless hotels including 3 other RIU hotels in Jamaica and 4 RIU hotels outside Jamaica. This is by far the worst of the worst. The food was lukewarm at best, never hot. Prison food and banquet tv dinners are better. The only decent food was the jerk chicken served at lunch only. Everyone in my family had stomach issues the entire 10 nights we stayed. Service was mid, which didn’t bother me as much as I’m sure the staff is not in the best spirits with the recent hurricane. The gym is quite dangerous, it rained most days and the gym floor is tile and VERY slick. I fell lifting weights and nobody even made the slightest effort to try to keep the floors dry or god for bid actually have gym acceptable flooring. During the rain I saw several inches of water that collected on the long walk to my room, ended up soaking my clothes and was extremely slippery and again nobody ever attempted to push the water down the holes to help make it safer. If you have any walking issues, don’t risk this hotel. The rooms were pretty nice, the beach is nice, the pools are clean and nice. Lots of activity options. I not only won’t stay here again but also won’t stay at a RIU hotel again after this experience. I’ve been home for 3 days now and my stomach is just now getting back to normal along with my family. I guess on a positive note we all lost a few pounds from the crappy food and stomach issues it caused. 🤮

  Jan 14, 2026
• 

  First Stay in Ochi with Riu

  While I had significant issues with RIU Head Office and the way my booking was handled—particularly the attempt to cancel or move my reservation on the day of my arrival—I do not believe it is fair to measure the hotel itself against the shortcomings of the central reservations team. I would like to sincerely thank the hotel staff for making my trip memorable despite the difficulties at the start of my stay. In particular, I would like to recognise Romone at the Reggae Bar, Jahvi the lifeguard, Alex the bartender, Titi and Zante from the entertainment team, and Chef Keisha, all of whom were outstanding and truly embody excellent customer service. The hotel itself is very spacious, with a wide selection of pools to choose from. While I found it unusual that the Reggae Pool is located directly next to a family pool as this does make it difficult to fully relax due to noise—the lifeguards were extremely attentive and proactive in ensuring pool rules were followed, particularly with children entering restricted areas. The buffet was one of the best all-inclusive buffets I have experienced. There was an excellent variety of options catering to all palates, food was replenished almost instantly, and the chefs were more than happy to accommodate personal preferences and requests. The hotel consists of both a newer and older section. While the older section is noticeably dated, I feel that overall the rooms across the hotel would benefit from a general upgrade to bring them in line with modern expectations. A special mention must go to the entire entertainment team. Despite experiencing unseasonable rainfall during my stay, they consistently ensured guests were engaged and enjoying themselves, which made a significant difference to the overall atmosphere. Provided the issues raised regarding my booking are resolved appropriately, I would be happy to stay at this hotel again in the future.

  Jan 14, 2026
• 

  Loved my stay.

  Loved everything about my stay. The hotel, the beach, food, clean resort. The staff was very nice and respectful. Great housekeeping. The water slides is a great bonus. Excellent jerk chicken every afternoon next to the pool. It was nice to be able to eat outside with sea view for breakfast and lunch. Nice white Riu Party on Saturday night. There is also a beach party once a week. Not too hard to find beach chairs. Easy to change beach towels during the day. I would come back to this resort. Beware the bus ride is two hours.

  Jan 13, 2026
• 

  Another Great Stay at Riu Ocho Rios!

  We had an amazing week at Riu Ocho Rios! We went during Christmas as a family of 5 and the hotel was FULL. Aside from the crowds at the buffet and nightly entertainment, you'd never know that the resort was overflowing with guests because the grounds are so large. Beach - 5 stars! The beach was clean with white sands and clear water. There were ALWAYS available chairs at the beach. I've never seen so many chairs. Our kids played beach volleyball every day and met many new friends from all over the world. Pools were great but small. The water was very cold so we stuck to the ocean this trip. There was no race for the chairs at 6am. We could show up to the pool after breakfast and still find chairs. The towels are plentiful! We never had a problem getting a dry towel like we have at other resorts. The buffet was busy at dinner but we always went early and never had any issues. The waitstaff is also 5 stars in my opinion. They came to our table many times to make sure our glasses were full and were always kind. The jerk chicken line at lunch can be a long wait but it's worth it. We also went to the steakhouse and Italian restaurants and enjoyed both. The Italian restaurant had a large selection of pasta and other items at the buffet before the meal which everyone loved. Use the app to book your restaurants as soon as you check in and get your room number. We went on the Catamaran/snorkeling/Dunn's River Falls excursion offered at the far end of the beach by Scuba Caribe and had a great time. You can buy all of your pictures and a full length video of your time at Dunn's River Falls for $40 which I thought was a great deal! We also had a fun morning River Tubing and visiting Blue Hole. We happened to go pretty early and were the only people there which was a great experience. Our room was always clean and we had no issues with any bugs or broken items. We couldn't seem to get the safe to work and leaving a message in the app led nowhere. We had a family suite in the building by the waterpark so we didn't have a great view. But it was unbelievably quiet and we all enjoyed the peaceful walk to and from the room everyday. The nightly entertainment is outdoors in a covered area which I prefer and we never had an issue finding a spot to sit. It was very well attended so I can see having difficulty finding a table if you go late. All in all we had a 10/10 visit. The only complaint we had was the front desk. I only had to go to the front desk twice - once to ask a question and once to checkout and both times I was met with unfriendly staff. When we checked out, our kids were sitting at a table in the lobby and we were met with a eye roll and a "huff" because they weren't there to have their wrist band cut off. We quickly grabbed the kids but I'm not sure the eye roll and "huff" were necessary. The front desk is the first and last impression of the resort and they were poor impressions. Nothing to ruin a vacation over though. That was our 2nd time at the resort and will not be our last. Thank you for a wonderful week!

  Jan 13, 2026
• 

  Never Again

  Never stay here again. 80 year old mother in a room that was a challenge to get into. And once in she could not get out. Husband and I spent our whole evening missing our dinner reservation as front desk kept lying to us saying maintenance was coming. Asked several times for a new room. You can not put people on a room that they can’t consistently get out of. She did get door open finally and sat waiting for maintenance with my husband while I remained at the front desk until the situation is rectified to a safe standard. Started at 8 pm. Was 9:30 when maintenance finally came after I talked to 3rd person at front desk. Now sitting in room and supposedly gone to get a new door entry system. Two hours since this started. Hope he comes back soon. Never return here.

  Jan 11, 2026