Riu Ocho Rios - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

13624 reviews

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  Excellent

  My family (2 adults, 2 children aged 14 and 12) had a wonderful 10 night stay at the Riu in August. We had 2 rooms - a junior suite and a standard suite/room. Both were of a large size with an enormous bed and minibar facilities which were well topped up on request regularly. Housekeeping was impeccable. Breakfast was plentiful with options for all, including excellent freshly made omelettes. The lunch buffet similarly was superb, with so many options and cuisine types. Outside of the buffet, there was a jerk food station next to one of the swimming pools - this serves up freshly barbequed jerk chicken every day and either chicken or beef burgers most of the other days too. The jerk chicken and burgers are top notch, went there pretty much every day at least once if not twice! The queues can get slightly long for the buffets and jerk food station but maybe only a 20 minute wait at worst. The dinner buffet is very good too, with a whole array of foods including curries, rice, etc - very well flavoured food throughout. Drink options throughout are very good, with more than enough cocktail options as well as smoothies, mocktails, soft drinks, hot drinks - pretty much everything you can think of. Mostly all branded stuff too. The staff work very hard in all departments there, full credit to them. Shout out to Romaine, Reinaldo and Mark bar staff, Shernette at the breakfast buffet and Anthony at the jerk food station. The entertainment team are excellent, high energy and respectful. We did have one small bad experience on our last night there at the dinner buffet with waitress Danika - the hall was very busy and my family was waiting patiently for a table to be cleared. We notified the waitress so she is aware that we are awaiting a table, who went into a huff complaining that it was too busy - and then proceeded to clear up other tables where nobody was waiting! Unacceptable - another lovely customer saw all this going on and joined me in making a complaint to the duty manager who apologised and sorted it. We wouldn't have minded waiting for even 20 minutes for the table but it was a lack of acknowledgement and respect that wound us up. Giving the benefit of the doubt, we all have bad days and moments so perhaps this was just one of those times for the waitress. The 2 pools and 2 adult pools with swim up bars are very good - the one side is more of a louder, party style experience, whilst the other side is calmer and more serene (which we preferred). The beach is literally a minute walk away and is lovely golden sand with ample sun loungers on hand. Sun loungers around the pool are more than enough and no sun lounger wars were going on during our stay there! Highly recommend.

  Aug 28, 2025
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  Be careful of clicking on links in confirmation

  I recently stayed at the Riu Ocho Rios in Mammee Bay, and overall, it was a nice vacation. The hotel boasts beautiful grounds and well-kept facilities, making it a lovely place to unwind. The pools are inviting, and the beachfront is stunning, perfect for those sun-soaked days. The food options were decent, and I appreciated the various cuisine available. However, I did notice that the hotel is quite family-oriented, which might not be ideal for those seeking a more tranquil, adult-only experience. There were a lot of children running around, which, while lively and fun for families, created a more boisterous atmosphere than I was expecting. One major issue I encountered was with the transportation to and from the airport. I clicked on a link provided by the hotel to book a ride, but it turned out to be a third-party service that failed to show up, leaving us stranded for a ride to the airport. Despite having already paid for the service, I found myself in a stressful situation. The front desk supervisor at the hotel was helpful and tried to assist, but the hotel as a whole took no responsibility for the third-party service, which was disappointing. In summary, while the Riu Ocho Rios offers a nice stay with great amenities, I would caution future guests about the family atmosphere if you prefer quieter environments. Additionally, be very careful when booking transportation services through links provided, as my experience was far from satisfactory.

  Aug 27, 2025
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  Dining room

  My experience was really great and I want to thanks Justin who works morning shift in dining room and DA'shaun night shift dinning room great workers very focused and move with speed they are very professional and always pleasant next time

  Aug 26, 2025
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  Beautiful and clean

  Lovely friendly staff throughout. Definitely will stay again. The entertainment was good, but was repeated after my 2nd week, so would of like a change in that.

  Aug 26, 2025
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  Jamaica all in

  Riu. If you want to sample Jamaica this is a good way to start. From the entrance with a rum punch to the rooms with an awesome garden or sea view. The swim up bar pools. The lovely sandy beach and a few small water rafts to keep you busy. Rooms come with a very nice selection of drinks. The entertainment’ white party lovely evening with a few hotels sending customers to join the party. Food hall is good: but be warned food is sweet: drinks are sweet: and bits of the foods menu are salty; so be prepared and careful if you have high blood pressure. Parts of the hotel are a-bit tired. So all said and done you’ll have a good time and the heat is all ways on your side. All staff are welcoming and helpful: enjoy

  Aug 25, 2025