Riu Negril - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8855 reviews

• 

  Two weeks in paradises

  What can I say a fabulous holiday from start to finish . Let’s start with the food , I was pleasantly surprised with the food options , all cooked , fresh , hot and high quality . The Steak house is a must try , this goes for the cocktails too , I have stayed in many Rui hotels but this has been by far the best for cocktails. Special mentions to Natasha in the American 24hr bar , always making my day with a fresh coffee and a warm smile first thing in the morning , she is a ray of light . The entertainment team really try to involve everyone , they remember your names and made my son feel very special , his favourites were Shadow and Shin Shin , always greeting us with energy and getting involved in the games . Star for me was Shaneslee her aqua aerobics and fitness classes each day were amazing , the first time I’ve been away and couldn’t miss one of her classes , she had be working out and takes her role seriously , this was nice to see because she made me accountable for staying on track with my fitness routine . The rooms were spacious , beds were comfy , I had no issues with the room, the problem I did have was when housekeeping forgot to give us towels but this was quickly resolved . The beach is lovely and you can walk right to the end , water is clear , look out for the starfish . White party was our best evening they put a lot of effort into their parties and it was great fun for all the family . The resort has a laidback family feel , I would defiantly visit again .

  Jul 14, 2025
• 

  Nice

  Nice Resort, receptive staff, good entertainment, team,, nice beach area. Drive time approximately one hour and 40 minutes from the airport.

  Jul 14, 2025
• 

  Not what I expected

  There are more cons than pros to this hotel. We travelled out as a family of 7. On arrival , we were greeted by some welcome drinks. One of our party had their 18th birthday coming up in August and they would not let them have an adult band so couldn’t join us in the adult pool which was a shame as they had full access to their own alcohol in their room which doesn’t really make much sense. The food is very limited. It’s pretty much the same thing everyday. The prices in the shop on site are really high and tax is added ontop of the price. If you are going for 2 weeks the entertainment isn’t on a turn over timetable it’s the same entertainment. The entertainment team work so hard although depending on who you are they don’t make very much effort with you. I was really surprised with how many rude members of staff work at this resort. We booked to eat in the steakhouse one night. Before the meal arrived we asked for three beers, the meal came and still no drink. We asked again we were told very rudely by a staff member named Friday one minute. We had finished our meal and we still hadn’t had our drinks given to us. The rooms are always really clean the housekeeping staff do a really good job. The lifeguards just sit off or disappear I’m not to sure what the point of them being there is! There’s no smoking or vaping around the pool. There are designated areas for these. I would return back to Jamaica however not to this hotel.

  Jul 14, 2025
• 

  Amazing entertainment

  My family and I had an amazing time here. The hotel was super clean and the staff were very friendly, especially the entertainment team. Shin Shin, Lekey and Bryan all helped make it a more pleasant stay by interacting with us and showing an interest. I had a great time and would 100% come back.

  Jul 14, 2025
• 

  Great experience!

  We just came back from a family holiday at Riu Negril and I must say that overall we had the most amazing experience. We were very impressed by the level of cleanliness. First thing in the morning the staff were out sanitising deck chairs, attending the gardens, cleaning the pools. The room service and cleaning staff were cleaning daily and changing towels. Restaurants and bars had a very good service too- food preparation and presentation was always to a high standard. And of course the most impressive was the entertainment staff. They worked extremely hard from early in the morning till late at night, making sure that the guests felt involved and were entertained, also finding time to talk on a one to one basis. The people we personally interacted with were Trovis, Shin Shin, Shanel and Brian. They were extremely friendly and made us feel welcome! On the negative side, the reception staff could've been more accommodating and helpful. The only taxi company at the entrance were abrupt with no fixed pricing structure! It gave the impression that they were quoting prices out of their heads depending what they thought they could maximise out of you! Finally, some of the male staff working in Bob's Bar were very abrupt in their mannerisms.

  Jul 13, 2025