Riu Negril - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8933 reviews

• 

  Not the best, pretty basic hotel

  App doesn’t work to do any reservation online and when you get to the restaurant and explain they are very rude and say they don’t control the app. On top of that our room was awful they placed us to the room at the edge of the hotel on the top floor and there was no elevator. 2025 and no elevator lol. They told us the room was the top floor but it would be close to the lobby, it was not. Food wasn’t too bad but all in all I would recommend going to Royalton or Grand Palladium instead.

  Aug 30, 2025
• 

  Great Stay.

  Vacation was great. Andrew and Akeela at the Front Desk was Awesome. And Davion at Reception was absolutely phenomenal. Food at the Buffet was great.

  Aug 29, 2025
• 

  Amazing hotel

  Amazing hotel. Very clean, house keeping always making sure the room is clean and restocked. The riu app was very easy to use and efficient. You just have to be patient with the app, runs slow. Wifi was good throughout the hotel. Great food, all the restaurants were delicious. The buffet even had lobster and MANGOES everyday! Many food options, you wont go hungry. Great beach, always chairs available and big trees that provide good shade. Not rocky at all and clean water. The locals selling things were super friendly and didnt bother us at all after we told them that we weren't interested. The staff at the hotel were super nice and friendly. Always happy and helpful. The hotel had good drink options. If you are planning to visit this hotel, defiantly download the riu app to know all the activities and make your reservations for the restaurants. No room service and no food allowed outside of the restaurants so make sure to pack snacks in your room if you have younger children. The hotel is beautifully decorated and very new. Its my third time in Jamaica, and i would defiantly come back to this hotel. Dont read the negative comments, just book this hotel. You wont be disappointed.

  Aug 28, 2025
• 

  Good vibes hotel

  The hotel is very modern, but the bedrooms could do with a bit of updating. I find the majority of the staff warm and welcoming. This is a very family-friendly hotel and very good for people with young children. The entertainment is great and there's something for everyone. The beach and pool bar is the main hub for chilling and entertainment with their lovely bars and music. There's a buffet restaurant that serves breakfast, lunch and dinner, and plenty of restaurants. The only thing is that the buffet food is very repetitive. Overall, Rui Negril is definitely value for money, and you can drink and eat as much. I enjoyed the alchol beverages and they had plenty of selction.

  Aug 26, 2025
• 

  Beautiful resort, overall great experience

  This was my first time staying at the Riu. This one is about an hour from Montego Bay Airport but they do provide transportation so that is a plus. The resort was beautiful. Check in staff were very helpful. Chrichelle gave us a thorough run down of the facility and everything we would needed for our stay. They helped bring our bags to the room which was also helpful because we were on the top floor and there aren’t any elevators. We were hungry when we got there and it was in between lunch and dinner so they did have a choice of a taco bar or jerk shack. The food was delicious also. I have a Jamaican wife so I promise you I’m not blowing smoke. They have the main buffets and about 4 specialty restaurants. There was always something to eat available so that was a plus also. The room was nice. There is a mini bar in the room, your choice of gin, rum, or scotch and a fully stocked mini fridge to mix your own drinks if you like. The only thing that stopped this from being a 5 star review was when we got ready to go to bed, the linen on the bed was dirty. The pillow case and sheets were noticeably dirty. After we took them off, there was also some spots of dried blood on the mattress protector (disgusting). When we cashed to have them changed, the staff that came to the room looked at the sheets and one made a comment to the effect of “the guests are checking the sheets now.” As we showed them what the issue was. It took them like 2 hours (zero exaggeration) to find a pair of clean sheets and a clean mattress cover. That was the only negative experience we had while we were there.

  Aug 26, 2025