Riu Negril - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8989 reviews

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  DoNOT stay at any RIU hotel!!! They are liars and crooks!!!

  I booked a stay at RIU Negril, the booking comes with a free transfer from the airport, unfortunately I had to slightly modify my travel plans because of work and would be arriving a few days earlier than expected! All I wanted was confirmation of my FREE transfer! So I contacted RIU directly and was literally treated like garbage! The refused to guarantee my FREE transfer! They literally told me that they don’t care about me! Don’t care about my family! Don’t care for me to stay with them! They told me directly that they don’t Want my business and urged me to cancel all because I want confirmation of Transfer! I reviewed their policies on the transfer and found zero information about not guaranteeing my transfer! They keep me on hold for over an hour! Hung up on me twice and had two managers essentially tell me F off!!! Unbelievable!!! I planned this family vacation for my daughter and now we can’t go because of RIU’s lies and disrespect!!! I had to cancel because I refused to pay money to treated like trash!!! Times are tough and money is tight but I still scraped together enough for this special family vacation!!! Why would RIU lie and treat me like garbage???? Whatever you do? Unequivocally DO NOT stay at any RIU hotel! They are liars, scammers and cheats!! Ruined my family vacation bethel refused to guarantee my transfer fro the airport to the Hotel!!! Who in their right minds would travel to a 3rd world country that is under travel advisory by the US government with their family and have ZERO guaranteed of a transfer to the hotel???

  Feb 17, 2026
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  Just ok… was expecting a better experience

  Good afternoon, I am writing to share feedback regarding my recent three-night stay from February 13 through February 16 at your resort. First, I would like to commend your staff, who were extremely courteous and helpful throughout our visit. Our room was ready upon arrival, which we greatly appreciated. However, there were several concerns that impacted our overall experience. Housekeeping service was inconsistent. We requested additional pillows but did not receive them until our last night, and only one was delivered after multiple calls. We also discovered blood on the sheets that same evening. In addition, we had to repeatedly request extra towels, and housekeeping only visited our room once during the three-night stay. Another concerning issue was that staff members entered the room without knocking on multiple occasions. This was unexpected and uncomfortable, as standard hotel practice is to knock and wait for a response before entering. Additionally, although checkout is listed as 12:00 PM, someone knocked on our door before 9:00 AM on the day of departure to ask if we were leaving. I found this to be extremely inappropriate and disruptive, especially given that we were well within the stated checkout time. We also experienced difficulties with recreational equipment. The process for using kayaks and sailboats was disorganized and confusing, with long lines and no clear system. Guests were unsure of their place in line, which led to frustration and arguments. For a resort of your size, there did not appear to be enough equipment available. Despite waiting several times during our stay, we were only able to use the kayaks once because everything was consistently checked out. Making reservations for specialty restaurants was also challenging. We were only able to secure a reservation at the steakhouse on our last night. We could not initially get a reservation at Luigi’s, yet when we walked over, the restaurant was approximately 75% empty. After waiting 15–20 minutes, we were seated, and many tables remained unoccupied throughout our meal. This made it unclear why reservations were so difficult to obtain when seating was visibly available. Finally, it was discouraging to see that guests were allowed to reserve pool and beach lounge chairs by placing towels on them and leaving for extended periods. This occurred daily, both by the pool near our room and at the beachfront. Many of the best shaded or oceanfront seats remained unused for long stretches while still being “held.” Most resorts enforce time limits and remove unattended belongings after a period, and implementing a similar policy would make access fairer for all guests. This was my first stay at an RUI resort, and unfortunately, these issues affected my impression. I hope you will consider addressing them to improve future guest experiences. Thank you for your time and attention.

  Feb 17, 2026
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  Awesome place with great entertainment staff.

  Our favorite person there was Antionette. Very good service from her and awesome personality. She needs hired on full time!!

  Feb 17, 2026
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  Excellent service with a smile

  Antoinette is amazing and her personality made our trip outstanding. Cannot wait to come back to see her again!

  Feb 16, 2026
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  Absolutely Amazing

  Our second visit and it was amazing. Fantastic staff from check-in, Porters, Entertainment, Bars and restaurants. Couldn’t fault a thing. Room kept spotless and so comfy, everything you need. Food fantastic and so much choice. The entertainment staff really are the life and soul. Loved every minute of our stay and can’t wait to return. Thank you to every member of staff we met, all amazing

  Feb 16, 2026