Riu Montego Bay - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

10676 reviews

• 

  A great hotel, just a few areas to improve on!

  Check in: Had to take the bags to the room ourselves, we were offered help, but were okay to take them. Room: clean, no issues and lots of hangers in the closet. We used the app to request blankets and a firm pillow, said it was resolved, but had to ask again as it didn’t get actually get resolved the first time. We were in the rooms above the restaurants, and the fire alarm went off 3 times during the week we were there! Twice this was at around 12.45am! It did get silenced relatively quickly. Food: buffet is large and divided into themed sections at each meal time. Gluten Free bread products available, and cakes at lunch/dinner. A dedicated gluten free toaster would be nice to have (at all meal services), as sometimes the bread was dry. Labelling of allergens in each item is good, but some are questionable, like gluten in the baked beans... They need to make more options gluten free by default (don’t need to use flour to thicken sauces), don’t have to use regular soy sauce in every Asian dish etc. They need to be faster at refilling the food that has run out at all of the buffet style serving areas. Fruit options were limited, likely due to the hurricane, and they need to ensure its fully ripe before putting it out! Another thing that needs to change is the timing- the main buffet has a very hard stop at 10.30am for the full breakfast to shut down. They do move a few dishes over to the restaurant opposite (until 11.30am), but there’s limited selection, and they don’t label the dishes, which is an issue when you have dietary needs. Since it’s so large, they could easily keep one of the stations open for ‘all-day breakfast’. Love the app for booking the a la cartes- we had no issues getting times that we wanted, and you can look at the menu ahead of time, toggling for all allergens. However, they can adapt as needed, such as putting the sauce on the side. They do encourage scanning the QR code in the restaurant to access the menu, rather than giving out hard copies. The Pepe’s grill should be open longer in the afternoon (until 5pm), and offerings like fries, burgers, hot dogs, etc along with the jerk chicken would be great for when you just want a quick bite to eat for lunch, without going to the buffet. Bars: too much ice was put in the drinks- often we’d ask for less ice so it’s not so diluted. They should have water bottles available at all the bars so you can grab when you need them, or it needs restocking daily in the rooms. (Or use the 5 gallon water jugs in the rooms, much more environmentally friendly!) Pools: too cold- they need to be heated! The foam party would have been a much more fun time had the water been warmer! We were always able to get beds by the pool, no matter what time we went down. Liked the roll away cabana tops too. Beach: plenty of sun loungers available, and a small bar on the beach. The main issue here was the seaweed that washed up quite badly after we had a storm, and it wasn’t cleaned up at all whilst we were there, aside from a bit of raking. The washed up garbage is unacceptable though, and significant effort needs to be put in to clean up the whole stretch of the beach, including around the rocky side near the water sports. People also need to not discard their cigarette butts in the sand. Spa: it’s overpriced to the point of it being astronomical. The prices should be at least half of what they are, and then people might actually use it, and save the spa staff standing around doing nothing. Wet weather: although some board games were brought out, there wasn’t a change in the usual routine on the day it rained for the majority of the time. Some scheduled activities could have been moved to the main Exodus area. Night club: the music is far too loud, deafeningly so! It would be more enjoyable turned down a few notches. There’s also a really weird lull between the Exodus show ending, and the night club opening- it would be better if it opened at 10.30pm for more of a continuous flow. Take advantage of the photo opportunities- it's free to do the shoot- either when they're out after dinner, or you can book a private one, and they do a really good job of getting some unique shots!

  Feb 13, 2026
• 

  Amazing staff and resort

  We had two weeks here and absolutely loved it! The resort was hit badly by the hurricane but has recovered amazingly well. Its a huge resort but it never felt crowded. You can always get sunbeds on the beach at anytime of the day and also round the 5 pools. Entertainment team are superb, they don't hassle you so you can do as little or as much as you like. Shout out to Rhi Rhi, Charlotte and of course Roly Poly! They are all so talented and put on fantastic performances. Food was fresh and varied each day in the buffet, so much to chose from. You can use the Riu app to book the other restaurants and our fave was Kulinarium, I had the best fillet steak ever and the red wine was amazing! Steak House very good and also the Italian, Sofia,very good food and service. We had a lovely room on the ground floor away from the hub, with only a minute walk to the beach, only a view of a wall with bamboo but we were happy there as was soooo quiet. Shower was fabulous and bed really comfy. House keeping staff kept it immaculate. It had all we needed and more (optics and beers, replenished every other day!) Bar staff are absolutely outstanding, they remember you and your drinks and made us feel welcomed. The staff all work so hard. We took out the kayaks and pedalos but didn't do the catamaran trips from the beach as we were just too relaxed to do it! We loved our stay here and would definitely go back. The one thing we would like is perhaps another smaller, bar in the evenings, as the entertainment area is huge and noisy, which we enjoyed ( especially the Neon and White parties!) but it would be nice to go to a more intimate bar some evenings. The sports bar is good for day to cool down. This is a very fun place, but you can always head to the end of the beach for peace and quiet. Loved the little beach bar too! Thank you!

  Feb 13, 2026
• 

  Love Riu Montego bay

  First time in Jamaica, loved it. The weather wasn’t great for 2 days but we had lots of fun there. The entertainment team are brilliant. I would like to say thank you so much to Titi, Shakila, Charlotte and Loe.( Not sure about Spelling sorry if it’s wrong ☺️) The food was so tasty and always loads of options. Drinks amazing and so many different cocktails to try. All staffs are so friendly and helpful. I definitely book again soon ❤️x

  Feb 13, 2026
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  The best holiday

  The staff here are absolutely amazing, big credit to Jahanne, Suzie, Allison, smiley, Roly poly, mosquita and all of the others too! they go above and beyond and will always look out for you.

  Feb 12, 2026
• 

  Fantastic holiday

  Lovely hotel . The entertainment crew are fantastic with a big shout out to TeeTee, Charlotte & Angela. The whole team are fantastic to be honest but those 3 are special. The entertainment throughout the day , right through to the evening is outstanding. How this crew have the energy I don’t know but I respect it. The bar staff are outstanding, always greet you with a smile , shout out to all roots & exodus bar staff. Restaurant team are amazing, shout out to Christopher and Jamie ( not sure if it was Jamermiah ) always very attentive & happy to help. My special lady Denise who was in the toilet every evening making sure they are kept fully stocked & cleaned. The housekeepers are great too ! We have had the best 12 days at this resort & was so sad to leave. The neon & white parties are immense!! We had a few rainy days and some days of wind but the whole hotel , from bar staff to entertainment crew made sure you still had a fantastic time. The reggae bands were fantastic- Robert was my favourite. Pepe - the best jerk chicken ever. The la a carte restaurants are nice but the stake house was the best. Pacha night club is a good extra too - all inclusive 11-2am . The sports bar is 24hrs . My only negative- Now the only thing I didn’t like was the fact you cannot use the Riu Reggae. We stayed at the Reggae the last time we travelled and had use of both hotels. The Rui Reggae was cheaper to stay at but we thought we would pay extra to stay at the Montego. So for that reason , I would book the Reggae and use the Montego. Rui , sort it out because this doesn’t make sense. If you gave guests use of the Reggae whilst staying at the Montego , I would book this hotel again but unfortunately due to this reason, I would recommend the Reggae and use both hotels !

  Feb 10, 2026