LocationPuerto Plata - Beach
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policies: At least one person 21 years or older is required in every room February through April. Spring Breakers (either groups or individuals, regardless of age) are not allowed at any RIU property, at any time during the year. RIU Hotels & Resorts, reserves the right to withhold admission to any Spring Breaker. The hotel reserves the right of admission and may request clients to show passport or official ID to prove full identification. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff. Parties in rooms are not allowed. Spring break groups or unruly behavior is not allowed all year round at any property.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating668 reviews
great place, racist encounter with staff though
my visit took place before all of the boarder closes during the covid-19 pandemic. check-in was a little bit rocky. my flight got in at around 11 am and the bus from the airport got us to the resort at around 1 pm. many people got their rooms right away, while many other people, including myself, had to wait another two hours before we finally got to go to our room. it was fine though. the luggage of the people who did not get their rooms yet was kept in the lobby so we didn't have to lug it around, and when we tried to check in and were told our room was not ready we were given our wrist band so we can at least use the amenities right away. the resort itself was very nice. rather than a room in a high rise building, the room you get is one of the rooms of eight thats located in a house. there are many brightly coloured houses throughout the resort. the room has a mini bar which gets restocked every other day with water, soda, and alcohol. seeing that it is unsafe to drink tap water in the Dominican i was grateful that they provided this service. there was a fan and an air conditioning system in the room which you can control yourself. the tv had a wide range of channels that included local channels as well as ones you would see in canada. i don't have a lot of complaints with noise. the only times i would hear loud noises is when a child in one of the other seven rooms has been locked out and they couldn't get in. there are room upgrades you can get so that your room has a different view, or is closer to a pool. regardless, its easy to get around the resort, and it's nice to just walk through the paths and take in the views. the food took some time to adjust to. some days were hit or miss. there were several buffet style places you can eat at in the restaurant. during the day you can make reservations to their a-la-carte restaurants, which included a steak house, as well as an italian restaurant. during dinner at the buffet restaurants, they sometimes had cultural themes on different nights. however, things such as sushi at an all you can eat dominican resort restaurant sounds just as expected. be aware that in hot countries, bugs such as flies and mosquitos can easily get in and land on the food. servers came around often to get you any drinks. as for some of the staff, many of them were very kind and helpful. most of the staff speak multiple languages so there was no issue in communication. i went on a city tour a few days into my trip, and my tour guide said that this country has very hospitable and accepting people. unfortunately during breakfast i did encounter a member of staff that was giving me very racist comments. to give a little context, i am asian, and i live in toronto. the week that i flew into the resort i noticed a lot of people were coming in from either toronto, montreal, or ottawa. during breakfast one day i picked out my food before my boyfriend so i sat down at a table by myself as i ate and waited for him to get his food. the waiter comes to my table, and assumes i spoke french. he then asked me "cafe?" meaning coffee in french. i had a mouthful of food i was still working on so i simply just nodded. he continued on nd said "cafe au chocolat?", and i know basic french and im the type of person who tries their best to reply in the same language you speak to me in. i nodded no, and he said "comme ci comme ca?", meaning "so so", so i replied saying the same thing when my boyfriend sat down the same waiter came back to our table with a pitcher of coffee, where he then began to speak english. in english, he began to ask us if we know about the corona virus, that it came from bats in wuhan, and he asked if we were from wuhan. as the waiter was laughing out loud, alone, my boyfriend tried to tell him that were are from toronto, canada and that we speak english. the waiter did not hear him over his own laughter. when he stopped laughing, in english he said "you don't speak english right?" then laughed a little again. since he was beside me and looked at me i said in a firm voice that "were from toronto. we speak english". immediately his facial expression change. i hope he realized how racist he was being. as for the other amenities, the pools were nice. i went to three of them, i'm not sure if there were more. when you check in you get towel cards to trade for a pool towel, which you then get back when you give a towel back. if you don't return a towel card when you check out, you do get charged. all the pools had a bar and a buffet nearby. there was a building that said "discoteca" which i assume was sort of a club. however since this was during the rise of a pandemic, we chose to not go to this one. there was a stage near on of the bars where they hosted different themed events at night. i've seen a karaoke night, a las vegas night, a micheal jackson night, etc. there is wifi in the lobby, no time limit on how long you can use it for. on the beach there were options to get massages, an extra charge of course. there were also non motorized activities such as kayaking. the resort is private but all the beaches on the coast are public so there were many people walking around just trying to sell you things. just be careful when you try to book events, be aware of who actually works for the hotel and who doesn't. overall it was a great experience.
Traveled via Sunwing Feb 06 - 13. Flight was scheduled to be non-stop however a re-fuel (more luggage/passengers & weather related) was necessary in ON, so arrival was delayed by approx 3.5 hrs. Check-in team at the resort did a great job in processing the guests in a very timely fashion. Luggage taken to our rooms & we were able to find the buffet, etc. Enjoyed our week very much - good food, beverages, beach & pool area. Pleasant in the ocean, however pools were quite cold - they were refreshing but could not stay in that long. Towels were not available for exchange regularly. Some people stacked loungers (even when not there) reducing # available for other guests. Could only book the a la carte for that day & had to be there early in the morning. Entertainment was average, but still alright. Did the city tour excursion - worth it especially the tram ride. Rooms are spacious & clean although not overly modern - in-room safe required a key not a digital code. Good plumbing & hot water (except on one occasion). We will/would return
The beach is beautiful, the property is nice but seems like the hotel next door, is nicer. The rooms are super old and roaches come out at night in the bathroom. The beds are uncomfortable; asked for extra blankets and pillows. The bathrooms do not come stocked with shampoo; conditioner or other things you'd normally get at a hotel. I brought my own or you can purchase in the pharmacy. They did have some body soap/wash mounted on the wall in the shower. When we arrived they didn't have our room with the kind size bed which we reserved so we spent one night at a room with two beds which were pushed together. the second room we stood at was at a nicer location by the second entrance, not the check in entrance. Also, the rooms did not have a coffee machine. the tiny fridge was cheaply stocked, and moldy. The shower curtains were moldy and the curtains to porch as well; thankfully our room attendant changed them. The food was awful. the buffets seem old and the food unattractive; I barely ate. We did meet some nice staff members. They were all accommodating. The lobster dinner on the beach fell short, again, the food was just not good. I only ate the lobster. I barely ate. There's a cute street in the complex that has a nice cafe with good coffee which I opted for everyday and a pizza shop and ice cream shop. this is where the pharmacy is where we got shampoo and soap and some medicine for our stomach. the pool and beach were great except people kept their towels on the chairs while they went on excursions or did other things leaving others to savage for chairs. we had trouble with an excursion. We booked a tour for ATV's and the man who booked it forgot to add our names so while waiting for the bus for over an hour we found out that their wasn't a scheduled pick up for us. then, on our second attempt we showed up to find out that we needed to bring our licenses but were never told to do so. we couldn't ride the ATV's and had to go back on our 45 min ride to the hotel. Thankfully, it was a beautiful ride. We also went to an isolated island a different tour which was beautiful. overall, the staff was nice but this hotel falls short. Their aren't many activities either. a lot of maintenance is needed and some modes furniture. I wasn't able to relax between the roaches; the mold and the uncomfortable beds. I honestly didn't unpack my clothes in the draws because I was afraid of having bugs on my clothes.
Great staff,mouldy rooms, no designated non smoking areas!
My first and last resort!! My biggest complaint was that there was absolutely nowhere to escape cigarette smoke. It was everywhere, in lobbies, at pools, on the beach. I was ill the whole week. The other complaint is the mold in the rooms. The staff did what they could. The cleaning staff and dining staff were always very friendly and professional. Was not impressed with the Sunwing reps (some.) When we were having difficulty leaving they were not available to tell us anything. It was all left up to the resort front desk. They did a good job. Overall I really think this resort was meant for drinkers and smokers.
I had a terrific time at PlayaBachata resort! Entertainment staff was amazing, as almost every review says! Staff were all very friendly and helpful. The landscape... omg. The scenery is picture perfect! There’s lots of area to explore from the beach to the rocky cliffs at the end of the beach. If you like exploring the nature, this is the place for you. Breathtaking! I will say the beach isn’t the best for snorkelling as the water is a little bit dirty. Still great for swimming though, and if you like waves like we do, you’ll have a lot of fun! There’s all kinds of activities to keep you occupied, soccer, volleyball, basketball and more on the beach. There’s a schedule of activities all day including yoga, Zumba, darts, mini golf and other fun stuff! Every night there’s a show and karaoke on sundays. Shows are always so much fun! A lot of these resorts only have pina colada or strawberry daiquiri to choose from, but this one has lots of choices! The room was great too, cleaning staff were so nice and really went the extra mile! You can exchange money right at the lobby which is great! Lots of chairs available at the pools and beach all times of the day! Food was fantastic! We went to one a la carte and it was very good. Buffets were always great. I’m vegan, so my choices were more limited but I was always satisfied! There were always beans and rice (and I usually hate beans, they were so good!) there were lots of veggies, cooked and raw, fruits, pasta, potatoes, fries, etc. They put effort into every dish, a lot of places just make the meat good and kind of ignore the veggies but at playa bachata, every dish was surprisingly delicious! They do have tables set up by the lobbies most days where people try to sell you stuff and they can be quite pushy and it’s usually overpriced stuff. You’re probably better off shopping at the hotel shops, it’s the same price but better quality. It gets a little annoying when you’re just trying to use the washroom and they’re right outside but it’s not a big deal at the end of the day. Love that they have free wifi and free water bottles! Unfortunately during my trip I had to visit the doctor but she took really good care of me. Sat with me for hours and made sure I was okay. She was a really comforting presence to have around when going through my sickness that night and I’m so grateful she was there to help, even late into the night.