LocationPuerto Plata - Beach
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policies: At least one person 21 years or older is required in every room February through April. Spring Breakers (either groups or individuals, regardless of age) are not allowed at any RIU property, at any time during the year. RIU Hotels & Resorts, reserves the right to withhold admission to any Spring Breaker. The hotel reserves the right of admission and may request clients to show passport or official ID to prove full identification. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff. Parties in rooms are not allowed. Spring break groups or unruly behavior is not allowed all year round at any property.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating668 reviews
Traveled via Sunwing Feb 06 - 13. Flight was scheduled to be non-stop however a re-fuel (more luggage/passengers & weather related) was necessary in ON, so arrival was delayed by approx 3.5 hrs. Check-in team at the resort did a great job in processing the guests in a very timely fashion. Luggage taken to our rooms & we were able to find the buffet, etc. Enjoyed our week very much - good food, beverages, beach & pool area. Pleasant in the ocean, however pools were quite cold - they were refreshing but could not stay in that long. Towels were not available for exchange regularly. Some people stacked loungers (even when not there) reducing # available for other guests. Could only book the a la carte for that day & had to be there early in the morning. Entertainment was average, but still alright. Did the city tour excursion - worth it especially the tram ride. Rooms are spacious & clean although not overly modern - in-room safe required a key not a digital code. Good plumbing & hot water (except on one occasion). We will/would return
The beach is beautiful, the property is nice but seems like the hotel next door, is nicer. The rooms are super old and roaches come out at night in the bathroom. The beds are uncomfortable; asked for extra blankets and pillows. The bathrooms do not come stocked with shampoo; conditioner or other things you'd normally get at a hotel. I brought my own or you can purchase in the pharmacy. They did have some body soap/wash mounted on the wall in the shower. When we arrived they didn't have our room with the kind size bed which we reserved so we spent one night at a room with two beds which were pushed together. the second room we stood at was at a nicer location by the second entrance, not the check in entrance. Also, the rooms did not have a coffee machine. the tiny fridge was cheaply stocked, and moldy. The shower curtains were moldy and the curtains to porch as well; thankfully our room attendant changed them. The food was awful. the buffets seem old and the food unattractive; I barely ate. We did meet some nice staff members. They were all accommodating. The lobster dinner on the beach fell short, again, the food was just not good. I only ate the lobster. I barely ate. There's a cute street in the complex that has a nice cafe with good coffee which I opted for everyday and a pizza shop and ice cream shop. this is where the pharmacy is where we got shampoo and soap and some medicine for our stomach. the pool and beach were great except people kept their towels on the chairs while they went on excursions or did other things leaving others to savage for chairs. we had trouble with an excursion. We booked a tour for ATV's and the man who booked it forgot to add our names so while waiting for the bus for over an hour we found out that their wasn't a scheduled pick up for us. then, on our second attempt we showed up to find out that we needed to bring our licenses but were never told to do so. we couldn't ride the ATV's and had to go back on our 45 min ride to the hotel. Thankfully, it was a beautiful ride. We also went to an isolated island a different tour which was beautiful. overall, the staff was nice but this hotel falls short. Their aren't many activities either. a lot of maintenance is needed and some modes furniture. I wasn't able to relax between the roaches; the mold and the uncomfortable beds. I honestly didn't unpack my clothes in the draws because I was afraid of having bugs on my clothes.
Great staff,mouldy rooms, no designated non smoking areas!
My first and last resort!! My biggest complaint was that there was absolutely nowhere to escape cigarette smoke. It was everywhere, in lobbies, at pools, on the beach. I was ill the whole week. The other complaint is the mold in the rooms. The staff did what they could. The cleaning staff and dining staff were always very friendly and professional. Was not impressed with the Sunwing reps (some.) When we were having difficulty leaving they were not available to tell us anything. It was all left up to the resort front desk. They did a good job. Overall I really think this resort was meant for drinkers and smokers.
I had a terrific time at PlayaBachata resort! Entertainment staff was amazing, as almost every review says! Staff were all very friendly and helpful. The landscape... omg. The scenery is picture perfect! There’s lots of area to explore from the beach to the rocky cliffs at the end of the beach. If you like exploring the nature, this is the place for you. Breathtaking! I will say the beach isn’t the best for snorkelling as the water is a little bit dirty. Still great for swimming though, and if you like waves like we do, you’ll have a lot of fun! There’s all kinds of activities to keep you occupied, soccer, volleyball, basketball and more on the beach. There’s a schedule of activities all day including yoga, Zumba, darts, mini golf and other fun stuff! Every night there’s a show and karaoke on sundays. Shows are always so much fun! A lot of these resorts only have pina colada or strawberry daiquiri to choose from, but this one has lots of choices! The room was great too, cleaning staff were so nice and really went the extra mile! You can exchange money right at the lobby which is great! Lots of chairs available at the pools and beach all times of the day! Food was fantastic! We went to one a la carte and it was very good. Buffets were always great. I’m vegan, so my choices were more limited but I was always satisfied! There were always beans and rice (and I usually hate beans, they were so good!) there were lots of veggies, cooked and raw, fruits, pasta, potatoes, fries, etc. They put effort into every dish, a lot of places just make the meat good and kind of ignore the veggies but at playa bachata, every dish was surprisingly delicious! They do have tables set up by the lobbies most days where people try to sell you stuff and they can be quite pushy and it’s usually overpriced stuff. You’re probably better off shopping at the hotel shops, it’s the same price but better quality. It gets a little annoying when you’re just trying to use the washroom and they’re right outside but it’s not a big deal at the end of the day. Love that they have free wifi and free water bottles! Unfortunately during my trip I had to visit the doctor but she took really good care of me. Sat with me for hours and made sure I was okay. She was a really comforting presence to have around when going through my sickness that night and I’m so grateful she was there to help, even late into the night.
Not as advertised. Dirty, poor quality, run down and bleak. Go somewhere else.
While the Dominican is truly a beautiful country, this place is a blatant rip off. I landed back home yesterday after literally, the worst vacation I have ever had and I swear to god, the place is a filthy dive with rude staff and a delapedated, run down dump of a resort with gross food, gross bedding and stinky rooms. GO SOMEWHERE ELSE......you deserve better than going here. Check In - We had to wait over an hour as they fumbled through a small line up of people. Instructions on resort were on some photocopied information that had been copied so often, it was unreadable. We asked for directions to our room from the porter and he just pointed in a vague direction. Not helpful considering there are over 900 rooms spread over several acres of resort. Rooms - Oh lordy....where do I start. We had two rooms, they were meant to be with two double beds. The beds turned out to be large singles and could no way hold two adults as a normal double should. Both rooms stank of mould. Not a passing whiff or slight odour, but full on mould stink. The wood in the rooms was rotting. I could literally push my finger into the frame of the wardrobe and the flaking rotting would fall to the floor. I was afraid to put clothes in there because of the mould and stench. I also didn't know how long it would hold together. The shower was appalling with mould and stuff growing in there. I actually felt dirtier after I showered. Going back to the rooms was miserable - it was like sleeping in a crowded, damp, concrete cell. Wifi - The only place with wifi is the lobby of the hotel. It's crowded with limited places to sit. It's also like a smoke den. Everybody that wants to smoke or vape seems to hang out at the lobby. Entertainment - Other than the aeorobics every day at the pool, I didn't actually see any form of provided entertainment. In fairness, I was actually confined to my room for over 2 days with screaming stomach sickness. Food - Terrible..!! Whole family were sick for over 2 days after eating lunch. The food hall (I can't bring myself to say restaraunt) is huge but is open so it has birds and bugs flying all over the place. The food was exceptionally gross with meat being hard to chew and vegetables mushy and weird tasting. The tables were piled with dirty plates that the staff were too slow or lazy to move after people had finished eating so there was no where to sit and there was no cutlery; we had to beg for knives and forks. We were genuinely fearful of eating there after day one and from getting sick. We found a pizza place by the Senator resort that we ate at every day afterwards. That was pretty good. Avoid eating at this resort at all costs. Pools - They weren't bad to be honest. The kids pools had a bit of litter floating in them like empty cigarette packs and general garbage, but the main adult pool seemed ok. Beaches - Beaches were good. Ocean was warm and we weren't bugged by too many people pestering for hair braids or horse rides. Facilities - The entire resort is tired and in desperate need of tearing down or major investment to renovate. I can only assume the other 900 rooms were as bad as the two I had. The reception roof was falling in with holes in it the size of coconuts so whenever it rained, the floor was flooded and people were sploshing around. Every wall needed painting or repair from flaking or crumbling concrete and peeling paint. In summary, this is a tired, run down, dump of a resort. It was not worth the several thousands of dollars I paid out for a vacation. I feel like I deserved to have a room that I felt comfortable in and food my family could eat without getting sick. it was depressing to be there and we couldn't wait to get back home.