Surrounded by incredible tropical gardens, the Hotel Riu Lupita in Playa del Carmen offers guests all of the amenities necessary to make their vacation unforgettable. This Playa del Carmen hotel offers All-Inclusive 24 hour a day service to provide you with RIU Hotels & Resorts' most exquisite services.

The Hotel Riu Lupita has 300 rooms distributed among various buildings with views of the garden or of the pool. In addition, they offer air conditioning, a minibar with a drink dispenser, satellite TV and a balcony or terrace, among other amenities, so that you are surrounded by comfort during your stay with us.

The comprehensive facilities of this all-inclusive hotel in Playa del Carmen, Mexico, will guarantee your vacation is perfect. You can cool off in the hotel's pools and take part in a number of sports and activities such as tennis, windsurfing, kayaking, scuba diving, as well as enjoy the Hotel Riu Lupita's gym. If you wish to relax at any point during the day, we recommend you visit the Renova Spa where you can enjoy a wide array of treatments and leave feeling as good as new.

Our restaurants offer a large variety of culinary experiences. At our all-inclusive hotel in Playa del Carmen you can enjoy exquisite Mexican and Italian dishes, and the best steak at our beach restaurant. In addition, the Hotel Riu Lupita has 2 bars, 1 located in the pool, which offers the best beverages and appetizers.

The Hotel Riu Lupita has an extensive daytime and night-time entertainment program for children and for adults. For the little ones, RiuLand offers an exclusive program where they can take part in arts and crafts and other activities with other children. They can also enjoy the special children's pool. In the evening, we have live music and shows and the Pacha nightclub has the best nightlife.


Playa del Carmen, Mexico
Cancun International Airport : 36 miles

Property Information

Total rooms: 300


Resort Details


You don’t have to go far for delicious food and drinks, these options have you covered.
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Treat yourself to everything that this resort has to offer and more.
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Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
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Hotel Advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of a minimum $32.57 Mexican Pesos (approx. $1.89 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply.Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy - Pets Not Allowed

Early Departure Policy:
  • Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 4722 reviews
  • 4.0 star tripadvisor rating
    Very good

    Splendid moment with my family, natural place, i like this place who is natural and meals. It was very good aventure

    Jul 22, 2024
  • 1.0 star tripadvisor rating
    Unsatisfactory Customer Service, Room Availability, Fraudulent Bank Charges. Worse stay EVER!

    I am writing to express my deep dissatisfaction with my recent experience at your resort. I have several concerns that I hope you will address promptly and effectively. Firstly, the customer service I received during my stay was far below the standards I expected. The wait time at check in was deplorable and extremely long and the front desk staff was rude and accommodating. I was continually shoved behind a large group of people that were checking in as a group. There was no organization or line for service. It was a very chaotic and frightening experience! Secondly, despite having a confirmed reservation, the room I booked was not available upon my arrival. Instead, I was provided with an alternative that did not meet my expectations or needs. This caused significant inconvenience and disappointment. The rooms are VERY outdated, there was rust on all of the liquor bottle dispensers in the room. Most concerning, however, is that I have noticed funds were withdrawn fraudulently from my bank account after my stay. This unauthorized transaction is deeply troubling and has caused me considerable distress. My check in date was Tuesday, July 9, 2024 after the check in experience, I checked out the same day and booked the rest of my stay at the sister property Riu Tequila (from July 9-12, 2024. As of today's date, there is a large amount missing from my bank account (via debit card), the person that swiped my card at the check in of Riu Lupita did not apply the funds to Riu but to a personal account (as shows on my bank statement). The pool area was taken over by what appeared to be many of the local residents in the area. My family and I were stared at as we walked throughout the pool area. the food at the pool restaurant was uncovered with swarms of flies flying on the food and condiments. I am not sure if it was the resort location or the resort, however, i was received multiple bug bites in the short time i was there. I am a seasoned traveler and have NEVER experienced a resort this low standard. Once my 8 years old grandson said "I dont want to sleep here". I knew it was time to go elsewhere. Don't be fooled by the pics or the reviews (I am starting to think the good reviews are AI generated). Pay attention to the price, there is a reason why it doesn't cost as other higher ranked resorts

    Jul 15, 2024
  • 5.0 star tripadvisor rating
    Fantastic Hotel

    Excellent 15 night stay at this hotel greeted at reception with a tequila staff are wonderful can't do enough to help the rooms are very nice with air con your own mini bar with choice of 4 spirits which are replaced at will by staff also beers are replenished in the fridge. The hotel is not too big but nice outdoor pool 24 bar outside cocktails are included in all inclusive. There's a mexican & Italian restaurant as well as the main buffet.The food was certainly enjoyable with plenty of choices.There is a shuttle bus to the beach which also has a steak house which does require a reservation. If you're looking to visit Mexico I definitely recommend this hotel all the people we talked to here had only positive things to say about the place. Will hopefully be back soon!!!

    Jul 14, 2024
  • 5.0 star tripadvisor rating
    Good price, location and food

    It is in playacar so super safe gated community. There are free shuttles every 30 minutes to their beach (next to another RIU hotel). Every Friday they have a big party at one of their RIU hotels near by, free transportation is provided and drinks at the partner hotel are included. The animation was better than we expected, night shows, daily activities (like zumba/dance super fun sessions). Food was good. They even have a room with showers so you can shower after the check-out if your flight is later that day. Nice and friendly personnel. Just the hotel is a little old, but all works just fine.

    Jul 13, 2024
  • 5.0 star tripadvisor rating
    A most wonderful stay where I was made to feel welcome'

    This was my second visit to Mexico the first being December 19 just before covid, it was also my first solo holiday and I was NOT disappointed. Hotel Riu Lupita is a wonderful friendly place to stay, everyone from the groundsmen up always had a smile for you and where ready to offer assistance if needed. The main restaurant had a wide variety on offer even for the pickiest of eaters, the steak house was in a lovely setting and there was a free bus there and back although you have to book it early (7.30am) as there are only so many places each night but hey your on holiday and it's worth it. All in all Hotel Riu Lupita is a fantastic play to stay, the bungalow i was in was cleaned every day and is central to the reception and other amenity's. The main focal point is the 24hr bar (All the staff which ever shift are kind, respectful and funny) swimming pool and the stage where there is a show of some sorts every night. The entertainment team do a fantastic job of getting guests involved or not depending on your taste. I was fortunate to meet some lovely people on my first day and we had some great times. There is a free bus to the beach but if you fancy a meal out ask the driver to let you off the stop before and take a stroll down 5th avenue there are some fab restaurants and you can pick up some mementoes there is also a shopping mall with some high end stores, i bought myself 2 really nice shirts and i would recommend a traditional Mexican restaurant called Mexican Loco the food is magnificent and the staff are great, there is also a traditional Mexican band playing outside. HINT if you don't go with any preconceptions you will never be disappointer, Hotel Riu Lupita is a fabulous place to stay and as a base to get out and experience Playa Del Carmen and Mexico. I have never been back to the same hotel on a long hall destination before but I am looking forward to returning to Hotel Riu Lupita even if I did try to checkout a day early.... Senor Duncan No Hoy Manana. Yes I was the butt of everyone's jokes especially the bar staff after i had said my adios ;)) a definite 5***** for me. Just 1 thing, I read a review where somebody mentioned not all the staff speak very good English....... Your in Mexico don't be rude and learn some Spanish even if it's the basics It makes a difference

    Jul 09, 2024