Resort Details
- Various Restaurants
Adelita - Buffets and live cooking stations. Special evenings: themed buffet (three times a week). Optional dining (a la carte, reservations required in advance).
María Bonita - Mexican restaurant
Dante - Italian restaurant.
Grill and steakhouse (in "Cozumel" beach restaurant, on beach).
- Children programs
- Exercise gym
- Free high speed internet connection
- Golf,Offsite†
- Jacuzzi
- Meal Plan Type: All Inclusive
- Nightclub
- Playground
- Pool
- Spa†
- Children programs
- Exercise gym
- Free high speed internet connection
- Golf, Offsite†
- Jacuzzi
- Meal Plan Type: All Inclusive
- Nightclub
- Playground
- Pool
- Spa†
- Tennis court
- Water sports
† Fees may apply
- Basketball court
- Children's program
- Kayaking †
- Scuba diving †
- Table tennis
- Tennis court
- Volleyball
- Water activities
- Windsurfing †
- Golf †This hotel has a special agreement with Riviera Cancun and Hard Rock Golf Club Riviera Maya golf courses to provide preferential conditions and additional value to our guests.
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5041 reviews
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Jun 18, 2025A nice place to stay
It was my first time staying at a RIU. As many reviews have stated, the resort is smaller but well kept grounds, clean rooms and staff very friendly. Front desk staff helpful and personable. Taking the bus to the beach is okay, drivers are wonderful and welcoming. It is fast and reliable. The only complaint I would have was the restaurants. The buffet is okay, lots of choices. The ala carte restaurants are poor. I ended up really sick with food poisoning from the Italian restaurant. Didn’t try the Mexican restaurant as I heard over and over it was bad. If you want a nice place to relax then this is the place to go. Shows and entertainment team were amazing. Loved Joanna, Tristan and Jose. They are wonderful along with the rest of the entertainment team
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Jun 18, 2025A difficult hotel to rate.
Riu Lupita is a difficult hotel to rate because it depends on what you like. To me, the beach is the most important thing and the price. I never have expectations about the food or amenities, and for sure I don’t care if the TV works or not. Travel: First week of June 2025 This is a small resort, which for me is great, but if you like mega resorts, this one is not for you. Amenities are limited, so if Gym, Spa, etc are important to you, wrong hotel. The hotel was not at full capacity. If there were more people, it would not have been pleasant. Price: We paid CAD 1,300 for flight, transfer and hotel. If we had waited it could have been CAD 1,100 each and RIU Palace was CAD 1,800 (for reference) Beach: This was my 3rd visit to Playa del Carmen. The sargassum is a down. We were able to get in the ocean the first day and 20 minutes on the last day. I came to the realization that I prefer Cuba with their ok food and any other limitations (less expensive and way better beaches) To get to the beach you must ride a bus (12 minutes). The bus also stops at the entrance of the town. The ride is not a big deal. My problem is that 6 out of 7 days we did the ride to find out we could not swim, either because of the sargassum or red flag. Pools: I don’t like public pools. I have one at my building and I have used it once. The hotel has 3 pools. The main pool is smaller than what you see in the pictures. The best one is the adult or the relaxation one. All pools are heat it, which makes no sense to me. They are clean. Food: Buffet – it is ok to good. You will not go hungry. Sometimes they don’t replenish dishes so if you see something you like, take it. Restaurants – Nothing special. The mediterranean and Mexican were ok. The steak at the beach club was not worth the bus ride. I prefer the buffet for sure. Coffee is good. The room was perfect. Everything works as expected. I like firm beds. Employees were friendly, professional and extremely attentive. Fidelia at the buffet is a sweetheart. But again, all the employees are excellent. People, Tip, just because it is an all inclusive, it doesn’t mean the tips are included. A USD or 20 MXP it is not a lot of money for us. We spend more than that just in coffee here. Note to the hotel: 1. Why have fried plantain for breakfast and never for lunch or dinner? 2. Turn off the heat in the pools. 3. 20 USD/daily bicycle rental? That’s a bit too much I have to insert here a review that has nothing to do with the hotel. Lots of utube videos recommend a restaurant on calle 2nd in town – La Tarraya – Do not go there, it is a tourist trap. I will write a more detailed review on google or trip advisor.
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Jun 14, 2025Great value, tons of fun
We had a great time. It is a small resort, which is great if that’s what you’re looking for. Beach is wonderful, the beach club restaurant and pool are both small but really nice. Spent most of our days at the beach. The beach itself is spectacular but depending on weather could have some seaweed. The resort is compact but laid out very nicely with everything near the pool. We liked both the Mexican and Italian restaurants. Buffet was small but good. Some items are the same but some change very day. They replaced depleted food items very quickly. Room was plain but everything worked great. Bathroom tiles looked new, water pressure was great, TV worked great, minibar and coffee restocked daily. Well they missed one day refilling the fridge but the next day filled it triple. 4 big water bottles every day. Booze dispenser in room with 4 bottles. Staff do tons of activities, the ones I participated in were fun. Silent disco was the best evening entertainment, and the White Party at Tequila was very fun. The tvs in the bar showed NHL playoffs at night for us Canadians. It is small and low budget so there is rarely a server going around, you have to go to bar and get your own drink. And yes you have to take a shuttle to the beach. But if you can accept those small inconveniences this resort is fantastic.
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Jun 14, 2025
Fun
From the moment I arrived I knew we were going to have fun from the tequila shots brought to the check in desk by crazy fernanda to all the fun of the pool party and activities by the wonderful staff these girls and boys work very hard to make this place amazing loved the Mexican raccoons they made the Holliday better only downfall for me was food was very bland but everything else amazing and fun
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Jun 11, 2025
Amazing stay!
What a lovely hotel! Very peaceful and out the way. Staff were lovely, food variety very good. Bedroom was clean and well kept.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $33.94 Mexican Pesos, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply.Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy - Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26