What We Love
- Day-long poolside relaxation.
- The full-service spa experience at Renova. Massages, facials and a whole lot of you-time.
- Delicious Mexican food with limitless chips & guacamole for that much-needed afternoon snack.
- Immersing yourself in entertainment from day to night. Prepare to be wowed.
- RiuLand let's the kids burn off energy with other kiddos their age. You get to lounge in peace.
Things to Know
- You'll be charmed by Playa del Carmen. To get to those sandy shores, the resort offers a beach shuttle.
- You're close to the shopping on "5th Avenue" - Playa's retail hub of local treasures and restaurants.
- Local sites nearby that are worth exploring: ancient Mayan ruins, Sian Ka'an Reserve or the Crococun Zoo.
- Feeling like an adventurist? Head to the bright blue seas for snorkeling, kayaking, windsurfing and more.
- Keeping the party rolling at night - letting loose at Pacha nightclub.
It's Time to Get Your Riu On.
LocationPlaya del Carmen, Mexico
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - At least one person 21 years or older is required in every room February through April. Spring Breakers (either groups or individuals, regardless of age) are not allowed at any RIU property, at any time during the year. RIU Hotels & Resorts, reserves the right to withhold admission to any Spring Breaker.
The hotel reserves the right of admission and may request clients to show passport or official ID to prove full identification. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff. Parties in rooms are not allowed. Spring break groups or unruly behavior is not allowed all year round at any property.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply.Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating3801 reviews
Second year staying at the lupita We had the same room as last year , the reception staff remembered us from last year .(they are so friendly and helpful),we had great time with wonderful friendly Staff , Blanca,Moises,Santos and the rest of the team are fantastic. Margarita in the dining room looked after us again after remembering us from last year , she is a real star and really knows how to look after you. A big thank you to you all for our great holiday once again, see you all in the near future and take care , be safe. 09/03/2020 - 23/03/2020 - Room 3014😍
perfect except for shade at beach
Thanks to everyone at riu lupita for making our vacation great from the lobby staff to the wait staff and bartenders and maintainence personel everyone of the employees we met at the resort seemed genuinely interested in making our vacation special We have been traveling south once or twice a year for the last 20 yrs everything from a 3 star in cuba to a five star in punta cana and none have been better than the riu lupita at friendliness,cleanliness,and service We loved the animals and birds especially the coati they were gentle and entertaining The food and drinks were great no waiting in line anywhere The shower had steady pressure and temperature Now the only down side for us was the shade at the beach was palm trees that only provided shade for about 20 min untill the sun moved then you had to switch chairs for the next 20 min Lots of chairs at the pool and beach and no reserved chairs but they were a little too close together
Good value for money
Nice hotel set in lovely grounds . Rooms are in blocks not multi story building . Pool and bar area very nice , drinks are local products but acceptable. Entertainment better than sum hotels i have been in, and the entertainment team work very hard . About 5 mins to town centre on courtesy bus and about 10 mins to beach by courtesy bus. Rooms are good and very clean , if you do book ask for a upper floor due to the animals roaming the site who tend to take tnings of your balcony. Opticcs and mini bar i room , replenished every 2 days . Resturant very clean and food plentiful , albeit a bit same as each day , with slight suttle changes. The staff are very pleasant and and helpful and work hard. Would defo visit again.
Relaxing Jungle Getaway
Travelled to the Riu Lupita the week of March 7-14. Apart from the beautiful weather the grounds were well manicured and the lush jungle trees and bushes were well tended and added to the peaceful tranquility of our stay. It is a smaller resort and although there is no servers to take drink or food orders around the pool the staff was very friendly and amiable. Table service was still provided in the dining hall (buffet) as well as the 2 a la cartes on the main property. Both a la cartes were a mix of buffet (appetizer and dessert stations) and table service with the main entree prepared and served to the table. We attended both the Mexican and Italian and both were good. They seem to be closed on certain nights for some reason and the Italian doubles as a snack bar during the afternoon and overnight. The food was excellent and there was plenty of variety to speak of. The buffet fare changed nightly with roast lamb one evening and a chocolate fountain for dessert another. With the whole virus thing the hotel may have been well under capacity as we never had to wait in line at the buffet and the bartenders were very attentive and prompt. There is also a extensive drink menu with many different cocktail and highball suggestions. The entertainment staff was friendly and fun and always tried to encourage resort guests to participate in various games. There didn't always seem to be every activity listed in the schedule going on but the activity around the pool was usually upbeat and entertaining. We were there for two foam parties where they streamed foam out of a cannon into the pool with dancers on the deck and music pumping which was fun. The staff was friendly as I mentioned and I never felt pressed for gratuity's for meal or drink service. The rooms were very clean and there was even a four bottle liquor dispenser in every suite. Took advantage the first day, not so much after as it was just too much temptation haha. Fridge was well stocked with pop and water and maid service was regular and thorough. A little smaller of a resort though that was advantageous in the sense that you were never far away from any activity or entertainment. 3 floor buildings and all rooms had nice balconies with sliding doors and screens. No beach on the property but the shuttle bus comes every half hour and drives through the small jungle canopied community filled with shops, restaurants and a golf course that spans throughout. The community is gated and felt very safe. Plenty of people out and about walking their pets and jogging. Beach is shared with the Riu Palace and the third a la carte (steakhouse) is there and is the only one you need to make a reservation for as the shuttle comes after beach hours. Spent our last night there and although my wife's steak was a little undercooked the spare ribs were excellent. Very friendly and attentive full table service. All in all I would say while not quite 5 star service I thoroughly enjoyed my time at the Riu Lupita and would definitely recommend it. Excursions were also a lot of fun although the drive to Chichin Itza was about 3 hours from the resort. Worth it though.
Good value for money. We didn't find any reason for unsatisfaction. Hotel staff was extreamly friendly. Our room was clean, food served at the hotel and in The beach club was delicious. Entertainment team was also doing their best all the time.