Riu Lupita - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5056 reviews

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  Nice and relaxing stay

  RIU Lupita looked to be a relaxing spot for a vacation, and it was. The hotel is not a high rise hotel building, but rather a compound of smaller buildings, which meant that it never seemed very busy. The food at the buffet restaurant was nice, and the dishes were changed around from day to day, so I never felt as if it was repetitive. The relaxing pool that was located a jit away from the main pool was very nice as it allowed for reading and did not have any loud activities around. The room itself had a few scuff marks, but it was clean and fresh. Not much of a view as the hotel is located pretty much in the jungle. Staff were always friendly and greeted me when I encountered them. Would recommend to other to visit.

  Jul 09, 2025
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  Why This Hotel Should Be Avoided

  This hotel is outdated and really needs a renovation. The rooms are spacious, but the cleanliness is poor. The curtains were dirty and dusty, and there were drain flies both in the room and on the food. Insects were everywhere, which made for an uncomfortable stay. The rooms weren’t cleaned properly, and it seemed like little attention was paid to maintenance. The pool was also a big letdown: the water was dirty and there were hairs floating around. The food was the same every day with almost no variety, and the quality was very mediocre. Even though the staff was very friendly and helpful, they couldn’t make up for the other issues. Overall, despite the kind staff, I wouldn’t recommend this hotel. The poor hygiene, dirty pool, and repetitive food make it a place I would not return to.

  Jul 07, 2025
• 

  RIU Lupita

  Wonderful stay at the RIU Lupita. Lots of choice in the food selection. Delicious drinks with the bar staff very fast making and serving drinks throughout the stay. Good entertainment throughout the day and each evening, with a bonus RIU Party every Friday at RIU Tequila, with free shuttle bus for all those who wanted to go. Great fun! Only slight negative was slowly draining shower, so you're standing in a pool of water. Not the first time I've seen this at a RIU hotel unfortunately, need to unclog the drains regularly please! Otherwise all other facilities top notch, especially the free minibar. Thanks RIU!!!

  Jul 07, 2025
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  bad let down

  I spent 2 weeks here in June, Rui rate this hotel as 5* it's far from a 5* more like 2 1/2 and that's being generous, the food is absolutely horrid unless you are one of the Mexican weekenders or day trippers that arrive in their droves and constantly filter through the resort, then disappear the next day leaving their reviews of how wonderful this place is. The food here is absolutely horrid, and if your looking for a steak you won't get one here you will however get a 2 inch strip of beef you could nail to the sole of your shoe and get six months wear out of, i actually think this is the only Al hotel that i've been to were i've actually lost weight, this is a buffet affair everything is open and self serve the choice is extremely poor, as is the quality of the food, the al a carte was no better either, the only saving grace was the salad bar and eggs for breakfast which is basically all i ate for two weeks, anything that is edible is snapped up very quickly by the hoards of Mexicans on day trips and is not replenished once it's gone it's gone tough. The rooms don't get any better they are dark and dingy with everything failing to work from waiting four hours for them to change the safe to the tv constantly turning the volume up on its own day and night, open the patio doors and it turns off the air con too, problem here is the room very quickly dispersers condensation and the floor gets extremely wet and slippy as i found out when re entering the room and ended up on my back thankfully my head just missed a table inside the room The service here is practically non existent, you do everything yourself from fetching your food to getting your own drinks, if your lucky one of the uninterested waiters in the main restaurant might serve you a coffee at breakfast. The bar is next to the pool it's completely open it's as hot as hell, and your sipping your heavily watered down drinks with sweat literally pouring out of you, it's like sitting in a sauna, in the two weeks i stayed i don't think i was offered a drink once whilst sitting there and i sat there quite a lot, most of the bar staff are friendly enough you'll get a smile occasionally, but if you want a drink get it yourself. The pool area is okayish but there's a life guard here who is supposed to be watching the pool, he basically spends 95% of his time in the towel hut chatting the women up, and stuffing his face in the restaurant once it opens, he's supposed to be watching for kids in the pool, so keep an eye on your kids because if something does happen he won't be there to help. You won't cool down here either the pool is about 23c the only place to cool down as stated earlier is your room. Which brings me to the cleaner who one afternoon left the door wide open whilst we were out, and coming back to finding the door open and making a call to reception who cut me off 4 times after asking for a manager, who all of a sudden didn't speak english, even after speaking to my wife at the bar for 10 mins earlier in the week, i had high value items in the room after this i decided they couldn't be trusted, and carried everything with me. This hotel has no beach and shares the beach of the Rui palace which is around two mile away the hotel does however provide a bus, but you still have walk about a 1/2 mile to get there, reports were coming back it absolutely stank and was full of seaweed, so in the two weeks we were there we didn't bother, if you wanted to go anywhere else your at the mercy of Mexican taxi drivers who are not regulated for tourists, and will quite happily charge you £30 -£40 for a ten minute ride, nothing is cheap here, expect to be ripped off between £100-£150 each for the excusions .

  Jul 03, 2025
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  A nice place to stay

  It was my first time staying at a RIU. As many reviews have stated, the resort is smaller but well kept grounds, clean rooms and staff very friendly. Front desk staff helpful and personable. Taking the bus to the beach is okay, drivers are wonderful and welcoming. It is fast and reliable. The only complaint I would have was the restaurants. The buffet is okay, lots of choices. The ala carte restaurants are poor. I ended up really sick with food poisoning from the Italian restaurant. Didn’t try the Mexican restaurant as I heard over and over it was bad. If you want a nice place to relax then this is the place to go. Shows and entertainment team were amazing. Loved Joanna, Tristan and Jose. They are wonderful along with the rest of the entertainment team

  Jun 18, 2025