Riu Lupita - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5034 reviews

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  Amazing stay!

  What a lovely hotel! Very peaceful and out the way. Staff were lovely, food variety very good. Bedroom was clean and well kept.

  Jun 11, 2025
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  Lovely hotel

  Lovely staff very helpful and friendly. The steak house service was painful slow I would like to see another member of staff because the two serving staff where trying there best. Also maybe the pool could be netted to get any out. Mexican restaurant Was not great at all. Apart from that I would definitely return.

  Jun 04, 2025
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  A pleasant stay

  First time visiting a RIU. Here is my perspective. Room: Really liked my room, spacious and good layout. The bed was very firm, so I did not get any great sleep, but I understand why there is no pillowtop in a humid environment. A place to hang a face cloth in the shower would have been helpful. I liked the provided soap/shampoo combo but had to go out and buy a conditioner. I had one of the single level units and am very happy with how quiet it was. It was an end unit, so only had one neighbor. Service: I found all of the staff to be friendly and helpful except for the cash exchange. Everyone was approachable, and the bus driver was very friendly. Location: This location was perfect for my trip to my dentist, but there was no direct beach access. When I did go to the beach, the small designated area was crowded, and the sand was full of debris. The view at the beach was stunning, and the breeze was perfect. Food: The buffet surprised me on my first night by having duck - yum! Only saw it once, however. Some of the food labels were either incorrect or poorly translated. Ex: The 'traditional mashed potatoes' were a farce; one night, it was soupy, the next like paste. Overall, the buffet was consistent and clean. I was very happy to see fresh salads and fruit. I appreciated the use of the breakfast and lunch leftovers in the poolside snack area. I hate food waste, so this is great. The wine at the buffet is also a very passable table wine, which is a first for me at sn all-inclusive location. I had a regular server most days who saw me come in and had my beverages set for me at lunch and dinner. This gesture was appreciated. The Mexican restaurant: appy/salad bar was small but nice. The steak was VERY salty, and the fish was slightly undercooked and swimming in so much sauce that it was overwhelming. I would not return unless there was an overhaul of the menu. So many classic traditional dishes could be added and really make a difference. The Italian: fantastic! The calamari was cooked perfectly. The only thing missing was some dipping sauce. The pasta main was also very good! Just enough sauce to coat the pasta - garlic toast would have been nice with it. Went a second time and had the steak with the gorgonzola sauce. Very tender meat - mildest gorgonzola I have ever had; almost tasteless. I highly recommend the pasta. Steakhouse: This is located at the beach, so the view is almost like a movie set at sun down. Salad to start was good, fresh with a good balance of cheese and croutons. Thankfully, it was not swimming in dressing. The deep-fried cheese sticks were meh. The dipping sauce was boring. Our table had the chicken, a burger and the strip loin ( It was hard to tell as there was not an actual steak on my plate but spread out series of pieces of meat, loosely interconnected with fat or connective tissue. The Angus burger looked amazing! A nice bun, side of mayo and ketchup, lettuce, tomato, and cheese as requested. Looks were deceiving as the outside of the patty was rock hard. The inside was tender, but the illusion was shattered. The chef was having serious issues with the grill as my steak was covered in burnt oil, and although it was a tender bit of meat, the flavour of the oil was it's killer. I also requested the chimichurri sauce but got a small pot of oil with some carrot and onion scraps chopped up in it- not chimichurri. The wine was good but the server was cheap and only poured a third of a glass at a time. I found that annoying. Otherwise, kudos to the servers - they were organized and worked well as a team. Plates were cleared in a timely manner for each course and you could see they were making an effort. In general, it is so disappointing to see so much potential in all inclusive food choices; only to be let down with how bland or salty everything is. I understand they are trying to please everyone as much as possible, but it is back-firing. Adding a bit of flavor other than salt would significantly improve the food.

  Jun 02, 2025
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  Bellissima lupida❤️

  Amazing place so helpful and not so noisy .staff are so good and kind we went to riu beach club it was amazing stunning scenery . also can you please tell me we were listening to the music and we love the song but can’t find it anyone know it beach song with lyrics Padak padak padak driving us mad . Well done to all the staff . Thank you for making us have a fantastic holiday.

  May 31, 2025
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  Fantastic stay

  Had a fantastic time at this hotel. Couldn't fault it. The staff are a credit to the hotel in everything they do. So friendly, warm and inviting. Mexico's hidden gem.

  May 31, 2025