Riu Lupita - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5094 reviews

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  A really great hotel 😊

  Really great holiday! We went with our family and the kids loved it and so did the adults. The food is great- make sure you go to the steak house too! The shuttle bus is really handy too . Really clean and the staff are really attentive

  Aug 21, 2025
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  Do a proper research and go somewhere else, don’t waist your precious vacation time and hard earned money

  Riu Lupita is very far from the beach and their beach area is small and noisy, located in between 2 water sports rentals places with polluted air and water. Very loud music from 3 different sources at the same time. Water in the sea is moody and brown like coffee in colour, the most disgusting I’ve seen. Hotel management not willing to compensate and make their visitors happy, they don’t seem to care so I will not go back to a Riu resort in future. A lot of commercial people walking around all the time trying to sell you something, they really don’t care about you having a relaxing time, all they want is all your money. Food is tasteless and super basic, lots of junk food. Not a Caribbean vibe at all

  Aug 20, 2025
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  Our new go to resort.

  This was our first time going to Cancunabd we picked this hotel because it was smaller which is what we prefer. We made an excellent choice! This hotel provided everything we wanted. The staff was great, the food was wonderful and there were plenty of choices. The entertainment was good and there was table service during the performances. The room was very clean and well stocked every day and housekeeping is great. The beach is not at the resort but there is a shuttle that runs every half out to the beach that is owned by the resort. We are going back in September and this is our new go to place.

  Aug 12, 2025
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  A little gem.

  Set off the beach, reliable shuttle down to the beach. Smaller than most RIU's ,but still excellent value. Everything is first class . Highly recommended.

  Aug 10, 2025
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  Disappointed with RIU – Will Not Be Returning

  I recently stayed at this RIU resort and unfortunately, it was the worst resort experience I’ve had to date. While there were a few positives, they were far outweighed by the negatives. On the plus side, the service overall was decent, and the staff were generally friendly and helpful—though we did have a few occasions where we were overlooked at the buffet, which was frustrating. The resort itself is small and more secluded, which was actually a nice change of pace from the typical large, party-style resorts. It felt more peaceful and laid-back. One standout was Sergio, one of the bartenders—he was absolutely wonderful and very attentive, always making sure we had drinks and were taken care of. His friendly attitude really stood out and was one of the few bright spots of the trip. The rooms were clean, which I appreciated, but the bed was incredibly uncomfortable—hard as a rock.Upon pulling back the sheets, the topper to the bed was NASTY (see photo). It made it really difficult to get a good night's sleep, which put a damper on the whole stay. The biggest letdown, though, was the food. Simply put, it was terrible. From taste to quality, it was far below what I expected, especially from a brand like RIU. I’ve been to the RIU in Costa Rica before and found it subpar, but decided to give RIU another chance. Unfortunately, this experience confirmed that these resorts are not for me. I won’t be returning to any RIU properties in the future.

  Aug 04, 2025