What We Love
- It's all-inclusive and sits at the foot of the breathtaking Sierra Madre Mountains, hugged by teal water.
- The relaxing massages, facials and other luscious treatments at the spa. Melt.
- A beachy world of fun for kids while you relax.
- The liquor dispenser in your room. When you say it's a party, it's a party.
- The world-class golf courses that are nearby. Bring your A game.
Things to Know
- It's just 19 miles from the airport so your vacay in Beach Eden will begin before you know it.
- Secure your spot by the pool early - the loungers at the glistening pool fill up fast.
- There's horseback riding near - in this tropical paradise, this is a must-do.
- For water babies, there's scuba diving, surfing, kayaking, and more. Dive in.
- On land, there's volleyball, table tennis, billiards and a fitness center. No boredom here.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
At least one person 21 years or older is required in every room during the months of February through May. During the remainder of the year, at least one person 18 years or older is required in every room.
The Hotel reserves the right of admission and may request a guest present his/her passport or official ID as proof of age. Guests can and will be removed from the property, at their own expense, if any disturbance or complaint from other guests or hotel staff arises.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating4366 reviews
Just spent two weeks here. Hotel was OK. It was kept very clean. Nice room overlooking the ocean. Very small old TV. Lovely pools, a great place for kids with their own water slide park. Beautiful sandy beech but the sea did not look very inviting. Hundreds of lounge chairs, plenty for everyone. The food was good but did not change very much. The specialty restaurants were a non event, all buffet style. In the afternoons after lunch until dark every day there was a brass band playing on the beach. Tuba, trumpets, trombone and drums making as much noise as they could. A little way down the beach there was another seven piece band desperately trying to out blast the first ones, None of them could find the right note! The noise was deafening and there is no escape. If your idea of a holiday is a lounger on the beach or by the pool with a good book and a quiet doze now and again then this place will drive you mad!
Hotel Riu Emerald Bay
We stayed in early March at this resort. The food was good with a variety of choices, thats just my personal experience. Overall the Resort was clean, the people who work there are friendly. The only issue we had was with the Elevators in the Main Resort as they were old, very slow and creeks. The resort is trying to renovate them but its a hassle especially in peak times in the mornings and evening. At times you would have to wait 10-15 mins... not a good experience. However the New building is much more cleaner, quieter and closer to the Splash pad, swimming pool, evening Entertainment and Beach. Good for family with small kids,bigger kids and adults will aslo enjoy the Splash pad is you're a big a fan of the beach.
Second time at Emerald Bay and given room 228 likely worse room in resort looking at a wall. Moved to better room 2 days later and satisfied. We will now hesitate to stay again as we booked as we enjoy sitting on the balcony and watching the activities. The food was gret and staff friendly. Always waiting for elevators on the 4 floor frustrating. Room 408 fan had only high speed or off - wanted low.
Definitely not a 5 star
First I must begin by saying our luggage on a direct flight did not arrive for 4 full days. Our first night the gift shop was closed for dinner when we arrived then after we settled into our room and went for dinner it was closed for the evening. I went to the desk and explained that we had nothing and did they have anything for us to carry us through maybe a toothbrush, lotion , toothpaste , conditioner or even a shower cap . They have nothing. Next I was shocked that there was no coffee maker or clock in our room . No room service, no coffee shop . The sports bar has a coffee urn probably sits there all day . Cold wrapped hamburgers, hotdogs and sandwiches and a microwave to heat them. Breakfast buffet was good , lunch buffet too but we soon learned that every restaurant is buffet even the ones you have to reserve. No servers at the pool, beach or even the bar you have to go stand in lines to get your drinks . Only beer and wine in the restaurants. The place was very clean the beach was amazing. The merengue band drove us crazy all afternoon til dark . Every freakin day . The evening entertainment was not great if you could find it . A lot of karaoke. I liked that the taxi prices were posted . The air conditioner in our room sounded like a jet it kept us up until we got used to it . Also no one came for4 days to check our minibar . I asked at the desk and someone came finally we really only wanted water . So I'd say if you get this vacation really cheap and you don't expect much it's the place for you but if you have been to a true 4 or 5 star you will be so disappointed.
Best 36th Anniversary EVER!!!
I went through a Travel Agency who recommended this site to me. The price, the room category, the flights/times, the dates and the cost were exactly what I was looking for so went ahead and booked. Previously I've always booked myself ie: flights and hotel/resort but nothing I could find hit all the right notes. I then started reading the reviews and have to say, most of them were right on target: 1: Elevators - can be an issue 2: Beach Bands - can be an issue 3: Al a Carte reservations at 7:00am These were 3 issues I was extremely concerned about. ..... and they were all right on target. We just felt they were really, no big deal!! Our flight out through Sunwing was great. My wife had come down with Vertigo a month before we were to leave and Karol our Travel Agent with Trip Central got us arranged to have a wheelchair assist and the Sunwing folks were great, both at departure and arrival in Mazatlan. Flight was great, paperwork done, food good. Loaded onto a bus to head to the resort. Sunwing reps talked, ...... and talked ........ and talked. Trying to sell excursions and beer. Okay I get it. But how about being a "Host" on the 30-45 minute trip. I'm used to questions like "Who's here from out of town?" or "Whos here celebrating Honeymoon, anniversary, etc" Nope. Then it was just plain inaccurate information. ie: Worlds largest shrimp fishing fleet. (sorry, but nope), or Tourism is the #1 income generator in Mazatlan and so "We're the boss!" Um, well, no. Got to the resort and its a mad house in the lobby. Buses coming and going. folks lined up with their luggage to get on the bus we're getting off. Battle through the crowd to the reception desk to get wrist band, keys etc. In line for the desk, someone starts talking over here, then someone else starts talking over there. Can we hear? No! Get to the desk. Get registered. All set to head to the pool or beach because its like 10:30 in the morning and there's no way our room is ready and...... What!!?? Rooms ready! Fantastic!! Wheres our luggage?? No idea. Have to ask 3 people how to find our luggage. Just sitting in the lobby, no one around. Got ours (Could have taken anyone's) and headed to the elevators, 6th floor. Room 637 Junior Oceanview Suite! Wow! Double balcony. 6th floor was great. Great room. Quickly unpack, change, head to walk around, find the restaurants, pool, bars etc. You know, get the lay of the land. Easy. Well set up. Liking the 6th floor. No sweat walking down the stairs and could go up in a pinch. Remember, I'm almost 60 and my wife has vertigo so the elevators will be needed. Get to the pool, spend some time there, get some lunch (we've been up since 2:45am CST) and decide we might want to take a bit of a nap. There it is!! 2:00 and the world famous beach mariachi band (Not really because its a trumpet, trombone, Tuba, snare drum, base drum, cymbal and other such noise makers that make sleeping at 2:00 in the afternoon simply impossible) I even believe that at one time that day, there were 2 of them! No sleep. Great dinner, went to bed and up until Lord Only Knows what time as there was a party on the other side of the hotel, out on the street and when you phone to see if something can be done? No, public land. So much for tourists being in charge. Can't/Won't do anything about the bands or the noise. We met some great folks that work at the Riu Emerald Bay. Ernesto was our breakfast waiter, everyday (other than the one day off a week he gets when he made arrangements for one of his co-workers to take care of us). Julian was our dinner waiter (small world, Ernesto is Julians Tiu or Uncle). Beranice would cook my eggs every morning, with a smile. Head Chef Jorge starting coming over and saying hello when he's see me. Even cooked a special dinner for us on our last day. In a Buffet!! We ate at the Bamboo restaurant twice. First time I was able to book a reservation for the 6:00 sitting at the front desk, at Noon!! The 2nd time we got there around 6:00 and asked if they had room for 2? Yup! c'mon in!! Remember, al a cartes are buffet too but to our way of thinking, that's better because you can try everything you want and more if you like it! Just Remember Tempura Shrimp!! Mmmmmmmm!!! We also ate at the Italian restaurant where no reservations are required. Were kinda inconsistent on when it was going to be open but no matter. The food was really outstanding no matter where you ate! we were very impressed across all venues. Jorge, Pedro, Genaro, Leonardo were some of the very hard working bar tenders who took excellent care of us around the more quiet infiniti pool. Maid service in the room started off exceptional. Every day a different towel figure. We did leave a tip every morning however unfortunately, later on over the 2 week period were there, it really dropped off. One day we left around 9:30am, put out the Please make up the room sign and when we got back between 3:30 and 4, the room still wasn't done. This is when we like to shower, lie down and get ready for dinner so, no way are we calling for someone. After that day, no more towel figures, took all out glasses without replacing them and then the last day, my wifes Norwex facecloth she uses was gone:( Also, we would generally go for dinner around 6:30-7:00. We got back to the room to find 2 additional pillows on our bed. Odd. I went down to the reception desk and asked who was in our room and why. They had a record of us calling at 7:59 (this was around 9:00) asking for more pillows, body lotion and something about the air conditioner. Wasn't me. Confirmed the room number. Yup, my room number. Wasn't me! Went back to the room, looked in the bathroom and sure enough a bunch of hair conditioner and body lotion on the counter. Then the phone rings. Its the desk asking if we would remove our Do Not Disturb sign so they can come see us. Odd. Removed the sign. 20 minutes later 2 guys, obviously maintenance come in and are checking the plugs in the bathroom and by the fridge. I explain that everything is working fine and we did not call them. They left with a shrug. Never heard anything back from anyone on that fiasco! Odd. Spent 2 weeks, eating, drinking, sleeping when we could, drinking some more and generally enjoying ourselves. The 2nd Tuesday was our Anniversary, our 36th to be precise. Ernesto brought us Mimosa's at breakfast and Julian decked out a table with red table cloth, rose petals, Sparkling wine and a really nice cake for dessert. Could not have asked for a better bunch of people! I went dreading the bands. I went dreading wasted time waiting for elevators. I went dreading having to line up for everything, reserving loungers at o'dark hundred and getting bored of the same ol food day in and day out! What we got, were, well, yes, those dreaded bands. What we got was some slow elevators but really no big deal. What we got was absolutely no line ups and pretty great service all in all with such a wide variety of food in the buffet that I don't know how anyone could complain. Lots of fruit, a great salad bar, desserts you want to eat but cant because you've stuffed yourself with so much food but do anyway. I took a photo of my plate on our anniversary. It had Beef Tenderloin off the grill, Lamb, Grilled Shrimp and Carved Roast beef!! All on one plate!! I wanted to hate the Riu. That Big Corporate Approach where you're treated like cattle but after discussing the pro's and con's with the little missus and some other friends, not to mention Ernesto, Julian and Jorge, I think we'd like to go back next year. You know, I'm practicing for our upcoming 40th.... :)