Hotel Promotions
Riu Splash Water World.
Terms and Conditions:

All guests are invited to enjoy FREE access to Riu Splash Water World! Open 6 times a week.

• Splash Water World with different water slides
• Height requirement at least 1.20m/3.9ft to be admitted
• For safety, the minimum recommended age is 12.

Important Information: Details provided at check in
Applicable Dates:
Booking Dates: 12 Aug 2025 to 23 Dec 2026
Travel Dates: 12 Aug 2025 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Honeymoon Inclusions.
Guests celebrating their honeymoon with us will receive 
- Surprise welcome gift in the room
- Small bottle of Tequila
- King Bed ( subject to availability)
- Late Check out (subject to availability at time of departure)
Complimentary upgrade to next available room category ( subject to availability and upon request)
- $35 Spa Credit for a selected service in "Specials for couples" category (120 min)

To receive this offer, just enter "HONEYMOON" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Important Information:  Proof of marriage must be provided at check-in. Emission date of less than 90 days
Applicable Dates:
Booking Dates: 27 Jun 2024 to 23 Dec 2026
Travel Dates: 24 Dec 2024 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities
The all-inclusive program includes the following amenities:

• All meals, snacks and local and imported alcoholic and non-alcoholic beverages in all hotel bars and restaurants.
• Snacks and drinks 24 hours a day.
• Regularly refilled minibar and liquor dispenser in the guest rooms.
• In-room safe.
• Free sports, activities and entertainment programme.
• Free wellness facilities (gym).
• Free entry to the discotheque (drinks included).
• WiFi throughout the hotel.
• Live music, shows & RIU entertainment
• RiuLand kids's club (4-7 & 8-12 yrs)
• All hotel guests are required to wear an ""All Inclusive"" wristband for identification purposes.

Important Information:  Redemption information will be provided by the hotel at check-in.
Applicable Dates:
Booking Dates: 28 Jun 2022 to 23 Dec 2026
Travel Dates: 24 Dec 2022 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
You don’t have to go far for delicious food and drinks, these options have you covered.
OnSite Dining
  • Various Lounges/Bars

    - El Cerro
    - El Estero
    - Sports Bar
    - La Plaza Bar
    - Playa Bruja
    - La Tambora
    - Margarita
    - Pepe's Foodv

  • Various Restaurants
    - Las Tres Islas
    - Bamboo
    - El Malecon
    - Tabasco
    - Las Gaviotas
Treat yourself to everything that this resort has to offer and more.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Elevators
  • Exercise gym
  • 24-hour front desk
  • Complies with Local/State/Federal laws for disabled
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Elevators
  • Exercise gym
  • Free high speed internet connection
  • Game room
  • Golf, Offsite†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Lounges/bars
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Sauna†
  • Spa†
  • Wakeup service
  • Water sports†

† Fees may apply

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
On-Site Recreation
  • Children's pool
    There is a children's pool on-site.
  • Fitness center on-site
  • Hot tub
    There are 2 outdoor hot tubs.
  • Motorized Water Sports †
  • Non-Motorized Water Sports
    Catamarans
    Kayaking
    Body board
    1 introductory scuba diving lesson in the pool
  • Pool
    There are 5 pools on-site.  This property has swim-up pool bars

  • Sauna †
  • Spa
Off-Site Recreation
  • Golf †
    There is a golf course located within a mile of the property.
On-Site Attraction
  • Splash Water World
    Aquatic park
  • On-site Entertainment
    Daytime entertainment program for adults (daily)
    Shows, Riu evening program or live music (daily)
    Complimentary entrance to "Pacha" night club and drinks (open six nights a week)

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 5951 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Birthday vacation

    Great hotel and location. Staff was friendly and always helpful. Hotel was beautiful. The only thing I would add is more events for adults only.

    Aug 20, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Togo was the best!

    Great customer service! Several good food options. Great location! The staff provided great service. I highly recommend this hotel. I will definitely return.

    Aug 17, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best experience

    This was our first trip to Mazatlán and I’m beyond satisfied for choosing RUI we are coming back. The staff: Armando, Rafael, Nancy, and Alberto were what made our experience the best!

    Aug 02, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Riu Emerald Bay

    Flawless Everything was perfect—staff, rooms, food, and service. Just wish it were in a better location!

    Jul 18, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Very good value

    I have stayed at this resort twice with my family of 5 and I have a lot of good things to say. PROS: -The resort is very clean. They are constantly cleaning, and it shows. -The two bedroom suites are great and so reasonably priced for family's, which is what got us to book twice. - You never have to worry about spots by the pool! There are so many spots and spaces. Zero waking up at the crack of dawn to save your spots. We had zero issues constantly changing chairs based off where we wanted to be at that moment - The beach is great. Unlike the cancun side, you will not deal with seaweed. Yes, you miss out on the white sand but it is a great beach to walk up and down. The most beautiful sunsets. - The kid pool area is great and the indoor play area is a huge pro to escape mid day heat. - No issues waiting for food, you are always able to get through the meal smoothly and the wait staff is attentive throughout the meal (of course this is also hugely because everything is buffet) CONS: - Basically all the restaurants are buffets. Even the "a la carte" restaurants you make reservations at, are just a smaller buffet. Pretty sure you could even find most of the food at the main large buffet anyway. That being said, we always found things at the buffet we were happy with. Of course sometimes items were misses, but there are always hits to find. - We basically never had pool side drink service. On both of our stays, I wasn't ever approached by someone asking if I would like anything. This may be different at the adult only pool. I personally don't think it is a big deal to walk up to the bar to ask for a drink though. -I struggled with this one the most... aside from black coffee served at breakfast there is no coffee shop or espresso anywhere on the resort. We ended up doing a 15-20 minute walk down the beach to get a latte at a cafe, but didn't discover this place till the last few days - Inconsistencies in how well the hotel app works - This resort is far from mazatlan, which is no problem if you are planning on staying at the resort the whole time. But it is a nice city to explore. Your mileage may vary depending on at what price you book this resort at, but for us it was definitely great for the value.

    Jul 06, 2025
Hotel Advisories
  • AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

    Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

    Spring Break Policy -     Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed
  • Early Departure Policy
    • Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
    • Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26

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