Riu Dunamar - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4843 reviews

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  Exceptional Christmas stay

  I was part of a large group of 16 that travelled from England arrived on the 19th dec for Christmas The hotel was well decorated with big trees for the Christmas feel Mainly older children with us but for younger ones absolutely brilliant Check in was quick and easy for us I was in room 2049 which overlooked the roof and had partial sea view. I didn’t spend much time in the room. We had a huge queen size bed which was very comfortable. The food in my opinion was superb. A lot of choice, changed daily but there was a spine of the same thing. The salads were amazing. The hashbrowns at breakfast time were very popular and for good reason The resort is huge and plenty of seating and loungers never an issue Rene Adriano and Nahun were top guys at the adult swim up bar I think called the mezcal on the far left I tipped a dollar or two every other drink and also for the cleaners and staff in the restaurants I found all staff to be very friendly. The resort is spotless and the cleaners work tirelessly The beach is stunning and I enjoyed turning right and walking 30 mins past other hotels each morning. The only two kind of negatives, the entertainment was ok at best but that’s just my opinion and you are kind of out of the way from anything, 30 min taxi ride At sunset goto the 4th floor at the front of the hotel for amazing views. Visit Isla mujeres! Go early and spend the day Overall I loved my visit, highly recommended this hotel and my party all felt the same Thank you to all at the dunamar I will 100% be returning one day

  Jan 05, 2026
• 

  It's good for a family trip.

  The male employee who helped with check-in in the lobby and the bespectacled woman who serves at the bar during the performance are very kind.

  Jan 04, 2026
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  Quick trip to Cancun

  This hotel is exactly what I expected, for the money it cost. It was an overall value. You have to understand the food isn’t going to be great, but the staff the surroundings and the cleanliness were very good. Yes the room does have a bit of a smell to it. I would bring some sort of air freshener if you could. I’m sure it’s a product of being in all that humidity most of the year. I would recommend this to budget conscious travelers because the grounds are beautiful, the ocean was beautiful, the pools and the pool areas are well done and the hotel is very nice. The food can be better, but the food can usually be better anywhere you go.

  Jan 03, 2026
• 

  Enjoy Paradise

  The Dunamar is warm and welcoming. It is immaculate and the staff are always cleaning. The service is excellent. We truly enjoyed ourselves and highly recommmend the spa.

  Jan 03, 2026
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  Zero Rest, Poor Food, and Constant Noise! Book somewhere else.

  This was one of the most disappointing resort experiences we have ever had. The food was consistently poor, bland, uninspired, and clearly low quality. The buffet offered the same repetitive options day after day, and even then, food was often empty or not replenished in a timely manner, especially at breakfast. Cleanliness in the buffet area was unacceptable, and it was obvious the space was severely understaffed. The à la carte restaurants were slightly better, but only in comparison to the buffet—overall, they still fell far below any reasonable standard for a resort of this price point. The only redeeming feature of the property is the beach, which is genuinely beautiful. Unfortunately, that alone cannot make up for the rest of the experience. Any expectation of rest or relaxation was completely destroyed by the resort’s baffling design choices. The beds are rock-hard and extremely uncomfortable. Worse still, the on-site nightclub is located directly beneath guest rooms, resulting in deafening bass vibrations every night from approximately 11:00 p.m. until 2:00 a.m. We paid extra for an ocean-view room and were effectively punished for it, as the noise was unavoidable and relentless. Adding insult to injury, when we visited the nightclub, there were fewer than twenty people inside. The resort knowingly disrupts the sleep of hundreds of guests to cater to a small group of intoxicated patrons. This is wildly inconsiderate and entirely inappropriate for what is marketed as a family-friendly resort. Sleeping through walls that physically vibrate from bass is not a reasonable expectation for any guest, let alone families. This resort prioritizes nightlife over guest comfort, food quality, and basic hospitality. We would not return and cannot recommend it to anyone seeking rest, value, or a truly relaxing vacation. Don't be fooled by the 5-star rating. It is a 3.5 at best. We will never stay at a RIU again!

  Jan 02, 2026