What We Love
- The resort is approximately 30 minutes away from the airport.
- You're located in the heart of Cancun, only minutes away from outstanding restaurants, entertainment and more!
- The city buses only cost $1.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The always fascinating Mayan ruins are near in Tulum or Chicen Itza.
- The Garrafon Nature Reserve at Isla Mujeres has flora & fauna to fawn over.
Location
Cancun - BeachProperty Information
{{title}}
Resort Details
Dining
Amenities
Activities
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies -
1. Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Cancun & Riu Caribe.
2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
3. If a Student / Spring Breaker Group is accepted:
a. The number of rooms will be deducted from the contracted allotments
b. Minimum Age requirement: 21 years of age or older.
c. The Hotel may request proof of age in the form of passport or official ID
d. Each room must submit a signed liability agreement upon check-in.
4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.
a. Parties in rooms are not permitted
6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
537 reviews
-
Oct 01, 2024Unsafe and awful
Totally disappointed with this trip. On Wednesday morning around 5am or so during the storm my husband and I were awoken to a Spanish speaking female entering or balcony door. I was shocked especially since we were on the 5th floor plus we were in the throws of the storm. I asked her what she was doing and she said was sorry. I went to reception and spoke to a manager who was no help. He said it wasn’t his staff. He just blew me off. Extremely upsetting and annoying. I didn’t expect him to search the hotel for her but look at the cameras. I never felt safe the rest of the time there. The food was not the best. It was extremely bland. People around us were actually doing door dash. Ridiculous. Or balcony we couldn’t use because the paint was badly chipping and kept falling on us. We stayed at RIU Cabo and loved everything about it.
-
Oct 01, 2024PERFECT
Great experience, all other reviews mentioned cleaning subject are 100% on point . As someone who looks at that and cares about this I can say well done riu, the boys who clean the beach of sargassum deserve a pay rise they work sooo hard in the heat and try to keep the beach clean constantly for guests. First time being at a Riu hotel and I’m surprised, enjoyed the experience and definitely will try more Riu’s. Staff are amazing , helpful. We got a room on riu party side which was a bit loud , as we wanted a calm and quite room the reception dealt with this very fast and without any issues we got another room which was quiet on the other side with the same beautiful ocean view. Food was okay as it is in resorts . Nothing special but everyone could find something for themselves so 3.4/5 on that. We was at the time of hurricane Helene , but that didn’t ruin our holiday the hotel is well prepared for these weather conditions and handles it professionally. Overall very pleased with this holiday !
-
Sep 30, 2024
Stay at Hotel Riu Caribe
This hotel was lovely staff were lovely, food was nice had a lovely variety of food every day, different restaurants for everyone's needs only restaurant we had a problem with was the steak house, the aircon was not on we couldn't eat our food because we were too hot and had to leave as we felt ill with the heat, rooms were cleaned every day had a fridge with drinks in which was refilled every other day had 4 optics with spirits to use also towels were changed every day couldn't fault the cleaning staff. overall the hotel was lovely
-
Sep 30, 2024
September 24
Absolutely amazing location, the all inclusive food was of a high quality. The staff were all really friendly and helpful at all times. Rooms cleaned promptly. Lots of menu choice and water sports activities! The pool parties were excellent! Nice selection of bars! The sports bar staff were great!
-
Sep 29, 2024Overall, Great Trip!
Celebrated my sister turning 30. It was my mom, my sister, and I. We were upgraded to an ocean front connecting room which was awesome. The 24 hour snack options are sandwiches, fruit, muffins, and nachos. The bars are...bars. They will make you anything you want! Just don't expect it to be consistent. They stop serving at 2am. The restaurant staff is very nice but the food is not impressive. The photos on their scanable menus are FAR from what you're going to get. The flavor is fine! Just not what you're expecting. So it's very underwhelming when it arrives. The buffet was my favorite place to eat. It was actually pretty good! The pool side grill had chicken sandwiches, hamburgers, hot dogs, fruit, and french fries. The beds are not very comfortable in the double bed rooms. My mom had a king bed. Her bed was really comfy! The humidity is high so we felt wet all the time, but they changed the sheets whenever you requested, so tbh its not really a big deal. The room had AMAZING AC. I was honestly surprised because of how hot and muggy it was there. The AC was such a relief! Hurricane Helene hit. They did their best to keep us entertained, but they couldn't serve alcohol because of the dry laws. Which was fine because you have full size bottles of alcohol in your room as part of the complimentary mini bar! Which they stock daily with water, Pepsi, 7up, ginger ale, and tonic water. There is no room service, but if I didn't feel like being drunk in public, I'd grab a plate of food from the sushi place or buffet and just take my food to the room. Overall I really enjoyed my stay! It's great place if you just want to relax, party, and eat! It is beautiful but not luxurious. They claim to be kid friendly but my impression was that they are not. More like, kid tolerating.