What We Love
- The resort is approximately 30 minutes away from the airport.
- You're located in the heart of Cancun, only minutes away from outstanding restaurants, entertainment and more!
- The city buses only cost $1.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The always fascinating Mayan ruins are near in Tulum or Chicen Itza.
- The Garrafon Nature Reserve at Isla Mujeres has flora & fauna to fawn over.
Resort Details
- AlbatrosBuffet and A la carte style dining, serving breakfast, lunch and dinner.
- Asian restaurant
Buffet
- Mexican restaurant
a la carte, buffet starters, dessert
- Steakhouse
a la carte
- 24-hour front desk
- Accessible facilities
- Babysitting,Offsite†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting, Offsite†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Wireless internet connection in public areas
- Business Services†
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteMini Club children's playground
different activities such as drawing, watching movies, making theater plays, games, etc. - Direct access to a beach
- Fitness center on-site
- Hot tubThe resort has 1 outdoor hot tub.
- Motorized Water Sports †Jet skiParasailing
Waterskiing
Diving
Deep sea fishing - Non-Motorized Water SportsWindsurfing
Sailing
Kayaks
Snorkel gear
Body board
One introductory scuba lesson in the pool
Paddle boat - PoolThere are 2 pools on-site.
- Sauna
- Spa †
- Steam bath
- Tennis courtThere are 2 tennis courts on-site.
- Dancing †Offsite Attraction Disco at Riu Cancun entrances and drinks are included, open 6 days a week.
- Golf †Golf course located within 5 miles of the hotel.
- On-site EntertainmentEntertainment program for children ages 4 to 12 , 7 days a week.
Nightly entertainment including live music and Riu theme shows.
Daily adult activities 7 days a week.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1039 reviews
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Feb 06, 2026Not a great experience
My family had recently stayed at the Riu Caribe. Upon check in we were told that they were over booked and they would be giving us an “upgrade” and moving us to the Ventura on the opposite side of the hotel zone. We told them that this was unacceptable as we had booked this place in August and we had friends staying at the palace peninsula next door and that we had already booked excursions leaving from this hotel and that is why we booked this hotel. Seems like they were over booking so that when people get there they can give them a line that they are getting an upgrade and sending them to the Ventura to help fill that place up. We finally agreed to go over and spend 1 night at the Ventura and move back in the morning. We ended up canceling 1 excursion because of this and lost an entire day of vacation because of this move. When we went to check in at the Caribe they told us our room wasn’t ready yet which was fine it was still before 12 and figured it wouldn’t be ready anyways. The lady at the desk said to come back in an hour and she would make sure that the room was ready. We asked about compensation for the inconvenience this had caused and they said that they would be able to give us a couples massage, which we thought ok cool that’s nice, until we found out that we couldn’t pick the coupon up until a certain day and that we would only have 1 day to use it causing us to cancel more plans with our friends. We went for lunch and came back an hour later and talked to somebody different at the front desk, because our lady was busy, and they told us the room still wasn’t ready. So annoyed we walked away and went and got a drink at the lobby bar. We sat in the lobby watching people get checked in and receiving key cards for another hour before finally my wife went and talked to the original lady that we had talked to. She said he never gave you your room and shook her head and gave us our keys. We got up to our room, and we had booked a room with 2 beds and a pull out couch because we had our teenagers travelling with us, and it was 2 beds no pull out couch. My wife went down to the front desk and they told her that they could get her a room with a pull out couch but it would be till the following day and that we would have to check out and check back in again. My wife said no that isn’t happening and then they offered us a roll in cot. Service here was better than the one night we stayed at the Ventura. Our breakfast and lunch server Letchia was amazing. Remembered our order after the first day and made sure we were well taken care of. She was definitely the ray of sunshine on this vacation. Dinner service was ok but nothing to really write home about. Service around the pool was hit or miss sometimes you had a server sometimes you did not. Entertainment here has really slipped as well seems like they are only focused on the RIU parties. If one is going on there is nothing happening at the pool. The shows in the evening have went down to 4 days a week. We went down to check out the neon party for an hour and it was ok but we were expecting a lot more. Also whatever they used in the foam cannons smelled like sewer. Don’t get us wrong we love staying at the RIU hotels we have stayed at the palace peninsula and los americas, the cancun 4+ times, RIU emerald bay and the Riu Jamaica, as well as looking at the Riu republica for the next vacation but this one has definitely left a sour taste in our mouth. If this is the new direction that Riu resorts are going we will be looking for another resort chain
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Feb 01, 2026Another great stay
We spent 16 days at this wonderful hotel. This is our 3rd time back since they remodeled. We stay a few times before the remodel and felt it was getting old. We love what they did, and everything is always clean. Shout out to Israel who brings the drink cart around at 9am to get our day started with a screwdriver. The food has improved since the remodel and like Steak house and the Asian restaurant. Another shout out to Israel (another one) in the main dining room who has taken care of us for many years. The 2 things we miss from the old place was the Pizza by the pool and that they have taken out the hot tub. But we will be back next December.
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Jan 22, 2026
A truly special holiday to remember
Once we arrived at RUI Caribe in Cancun, I was shocked to see how big the hotel was and was so excited to be staying there for 7 nights. All the staff were absolutely amazing and went beyond my expectations in customer service. The room was really clean and they stocked your minifridge everyday. The pools were amazing, the beach was great and the food crazy good! Please try the cheesecakes if u stay there, that's perfection! Thank you RIU Caribe for the most special vacation, it was one to remember!
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Jan 16, 2026Ideas for a more accessible stay at your hotel
I stayed a week with my husband in wheelchair. I have requested an accessible room by his call center and I was surprised when I arrived at the hotel they did not reserved an accessible room for my husband instead they offered me to move to an accessible room after two nights at the hotel due to availability. I need it up staying in a two bedroom room not accessible. The hotel could offer a walk board to the beach for wheelchair users as well as the gym. My husband was excited to use the gym but he was surprised when the gym does not has any ramps accessible to the gym and my huswad not able to exercise during his whole stay. The rest of our stay was enjoyable due to the entertainment team and the good food they offered.
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Jan 07, 2026
Disappointed
Stayed here over the new year period very disappointed would not recommend or return , the Rui party’s lively but not good for everyone , lots choice of food but cold unless you go to food station and order. Nothing within walking distance if you want to go out you need uber . Rooms clean balconies small drinks weak honestly I don’t have anything good to say
- AdvisoryAll Student/Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. Guest disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not allowed. If a Student/Spring Breaker Group is accepted a. Minimum Age requirement: 21 years of age or older. b. Hotel may request proof of age in the form of passport or official ID
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 85.40 Mexican Pesos per room per night occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Spring Break Policies -
1. Student / Spring Breaker Groups (21 years of age or older) will be accepted exclusively at the following 5 hotels:
Riu Santa Fe
Riu Cancun
Riu Caribe
Riu Latino
Riu Republica
2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
3. If a Student / Spring Breaker Group is accepted:
a. The number of rooms will be deducted from the contracted allotments
b. Minimum Age requirement: 21 years of age or older.
c. The Hotel may request proof of age in the form of passport or official ID
d. Each room must submit a signed liability agreement upon check-in.
4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.
a. Parties in rooms are not permitted
6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 24Dec26 - 31Dec50