What We Love

  • No reservations needed at any of the restaurants.
  • You can rent a bicycle and explore that nearby shopping center (or go all the way downtown).
  • No golf carts needed here to get around - you can stumble from the pool to the beach to the restaurants & bars easily.

Things to Know

  • It's about 13 miles from the airport and the popular Cancun resort area. 
  • Don't miss Isle Mujeres’ stunning beaches, fresh seafood, and loads of fabulous culture. In town, you can find great museums!
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
Traveling to Cancun for a perfect getaway is simple with Riu Cancun. This all-inclusive resort is so close to the airport that’ll you’ll be frolicking on white sand beaches in no time. 

All-inclusive means a stress-free getaway: drinks, food and activities are included in the price of your vacay! The resort offers three pools with ocean views and a relaxing whirlpool. The Renova Spa provides a wide range of treatments as well as a Jacuzzi and a gym. The RiuLand program for kids occupies their time with entertainment and activities so the adults can have more time to relax. For those who need more of an adventure, Cancun’s popular tours like Chichen Itza or Isla Mujeres are nearby. Guests also have access to sister resorts for more vacation bliss! Your relaxing beach vacay awaits at Riu Cancun!

Location

Cancun - Beach
Cancun, Mexico (CUN) : 12 miles

Property Information

Year Built: 2003
Accessible rooms: 6
Floors: 15
Total rooms: 569

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Resort Details

Dining

The resort offers Mexican, Japanese, Mediterranean and other delicious cuisines.
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Amenities

An exercise gym, game room, housekeeping and other luxurious amenities are available.
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Activities

Water sports, nearby golf, direct access to the beach and other activities are available.
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Hotel Advisories

Advisory The state will be charging a sanitation tax of  $3.82 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Advisory All Student/Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. Guest disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not allowed. If a Student/Spring Breaker Group is accepted a. Minimum Age requirement: 21 years of age or older. b. Hotel may request proof of age in the form of passport or official ID
Advisory The state of Quintana Roo will be charging a sanitation tax of $76.00 MXN (approx. $5 USD) per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Advisory Adults only as of December 24th 2024

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions. 

Spring Break Policies - 

1. Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Cancun & Riu Caribe

2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.

3. If a Student / Spring Breaker Group is accepted:

a. The number of rooms will be deducted from the contracted allotments

b. Minimum Age requirement: 21 years of age or older.

c. The Hotel may request proof of age in the form of passport or official ID

d. Each room must submit a signed liability agreement upon check-in.

4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.

5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.

a. Parties in rooms are not permitted

6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 13487 reviews
  • 1.0 star tripadvisor rating
    Thieves

    This hotel is the worse and will take your money for anything. They gave me a bracelet for the week and I lost it doing the activities THEY OFFER. I didn’t loose it outside the hotel. I lost it inside and I had video proof and they made me pay $130 US

    May 19, 2024
  • 1.0 star tripadvisor rating
    Don't do it!

    Had a terrible stay at Rui. We checked in for what was meant to be a 5 day relaxing vacation after travelling from Australia. It was possibly the worst hotel experience I have ever had and we travel often. - Once checked in, went to grab water bottles from the hotel fridge to find they were not sealed water bottles and instead had either been drunk out of already or re-filled. - You cannot get into any of the restraunts and had to go to the buffet. Would have been nice to be told on check in how busy they get. - You can hear everything, all night from your room. It is so incredibly noisy, I do not think we slept more than 2 consecutive hours. There are people constantly screaming up and down the corridore. - The room service menu was awful. I wouldn't feed that food to my dog. - Reception 'manager' Angel couldn't have been more unhelpful if he tried. We politely explained our issues with our stay and requested that we leave early and be refunded the remaining nights. We were very happy to pay for the nights we had stayed as we could not sleep at all due to noise. He told me that would be fine if we contacted bookng.com and explained our situation. So I did this at reception - which took around 30 minutes. Then, once booking.com was happy with everything I passed him back the phone and he then rejected to go ahead with what he had promised. He just kept saying it is a non refundable booking. He said there was no one else available for me to speak to. We ended up just leaving altogether and relocating to The Kempinski Hotel - much better service and the same price. - The location of the Riu is also terrible. Would never return, would never try another one of their locations and would never recomened. We have emailed them multiple times and have still had zero response. Also - the bed was so uncomfortable and they did not have proper bedding. Just a weird sheet. - Stay anywhere else.

    May 19, 2024
  • 5.0 star tripadvisor rating
    Had a great time

    I must say we had a great time at riu cancun , the staff were extremely helpful and were always happy to help! Rooms required a little work but nothing can ever be perfect , I must say for the price we paid we were really happy ! Food was great and plenty of selection! Alcohol at the pool bar etc was amazing too David kept us well entertained at the pool bar! Azriel at the miramar restaurant was also amazing and always made sure we were comfortable and well fed and watered! Cleaners I must say did an amazing job and genuinely worked very hard!

    May 18, 2024
  • 5.0 star tripadvisor rating
    Riu cancun

    Hotel was amazing and the beaches were the greatest Staff couldn’t do enough for you as all happy and smiling Would definitely visit again

    May 16, 2024
  • 3.0 star tripadvisor rating
    Rooms take you back to 2000

    The Hotel is very clean and the entire staff is amazing and very accommodating. The Hotel needs to shut down and remodel the rooms. This Hotel opened up around 2000 and the rooms have never been renovated. They are doing construction on the outside, building another bar, and they need to shut down floor by floor and renovate the rooms. The beds are hard, and the pillows are non-existent. You have to stick your room key in the wall in order for the electricity to work. Very antique. I gave 3 stars because the staff is amazing. We met a couple that stated they had a suite, and as soon as they walked in the room and saw the pink couch, they knew they wouldn't return to this resort. I can honestly say I won't return to this resort because of the outdated rooms.

    May 16, 2024