What We Love
- No reservations needed at any of the restaurants.
- You can rent a bicycle and explore that nearby shopping center (or go all the way downtown).
- No golf carts needed here to get around - you can stumble from the pool to the beach to the restaurants & bars easily.
Things to Know
- It's about 13 miles from the airport and the popular Cancun resort area.
- Don't miss Isle Mujeres’ stunning beaches, fresh seafood, and loads of fabulous culture. In town, you can find great museums!
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
The all-inclusive program includes the following amenities:
• All meals, snacks and local and imported alcoholic and non-alcoholic beverages in all hotel bars and restaurants.
• Snacks and drinks 24 hours a day.
• Regularly refilled minibar and liquor dispenser in the guest rooms.
• Free wellness facilities (gym).
• In-room save.
• Free entry to the discotheque (drinks included).
• Free sports, activities and entertainment programme; beach volleyball, catamaran (license required), kayaking, bodyboarding, snorkel gear, 1 scuba tryout in the pool pedaloes (pedal boat).
• Live music, shows & RIU entertainment
• Children's entertainment (4-12 yrs)
• WiFi throughout the hotel.
• All hotel guests are required to wear an "All Inclusive" wristband for identification purposes.
Important Information: Redemption information will be provided by the hotel at check-in.
Resort Details
- KawachiAsian restaurant
- KulinariumGourmet restaurant
- La ToscanaItalian restaurant (buffet starters and desserts)
- Steakhouse
- 24-hour front desk
- Accessible facilities
- Babysitting,Offsite†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting, Offsite†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Game room
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Wireless internet connection in public areas
- Free wedding packages are available.
For more information on the required documentation, please see our frequently asked questions at www.weddingsbyriu.com. To reserve your Wedding Package, please visit www.weddingsbyriu.com and submit your request. If you have further questions or require additional information, please contact us via email weddings@riu.com or visit www.weddingsbyriu.com or contact the hotel directly.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsite
- Direct access to a beach
- Fitness center on-site
- Hot tubThe resort has 1 indoor hot tub and 3 outdoor hot tubs.
- Motorized Water Sports †Jet ski
Parasailing
WaterskiingDving
Deep sea fishing - Non-Motorized Water SportsWindsurfing
Sailing
Kayaks
Snorkel gear
Body board
One introductory scuba lesson in the pool
Paddle boat - PoolThere are 4 pools on-site.
- Sauna
- Spa †
- Golf †Golf course located within a mile of the hotel.
- Tennis court †Located at Riu Caribe Hotel
- On-site EntertainmentDaily activities for adults 6 days a week
Nightly entertainment including live music and Riu theme shows
Disco (entrance and drinks included) open 6 days a week
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13776 reviews
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Dec 09, 2024A few days in Paradise
We stayed in the RIU Cancun for 3 days before heading to Playa da Carmen. We had such a good time there. The staff were great, the Bar service was fantastic and the food was also good. Looking forward to trying other RIU's in the future.
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Dec 09, 2024Disappointment
Decided to go to Mexico for some guarenteed winter sun and to celebrate our wedding anniversary. Did lots of research and decided on Riu Cancun. 5 star all inclusive, buffet restaurant, 3 speciality restaurants on site, 3 pools, day and evening entertainment on the beach. Sounded perfect. Emailed to let them know we were celebrating our anniversary to ask if possible to have our room upgraded. Received a response saying that if there was any availability, they would try to accomodate. Arrived on 27th November. First impressions were good, smart, clean, large resort. We were upgraded to a suite as requested. We soon realised we had made a big mistake booking this hotel. Because of the shape of the building, the sun is only seen until 2pm latest. From around 11.30am it goes behind the building and there is no area of the entire resort that you can be in the sun still. The food in buffet restaurant is not great quality, although there is lots of variety. The Italian restaurant is the worst italian food I have ever eaten and the steak house is awful. Thank goodness the Japanese was good. The entertainment during the day consists of a lot of shouting/playing silly games around the pool and the evening entertainment isnt much better. We went to the Riu Party which is at another of the Riu hotels and that was worth going to, all ages welcome. Finally, the beach which the hoyel sits on is beautiful but tge red flag was out for 9 of the 11 days we were there, so we couldnt even go in the Sea, such a disappointment. Lots of people were angry as there is only 1 spot in the entire hotel complex that you can smoke which is the darkest coldest point of tge resort, your not even allowed to smoke on your balcony. All in all very dissapointing. Definitely better hotels out there.
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Dec 07, 2024Happy
The process from checking in to checking out was a breeze. The entire staff was super friendly and very helpful at all times. It was something fun always going on at the property. I would definitely stay at Riu Cancun again whenever in Mexico.
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Dec 05, 2024
Two week stay at the Riu Cancún
I was fortunate enough to be provided with a room with a beautiful view of the ocean. The air conditioning, however, was exceptionally cold so sleeping at night without an extra blanket was difficult. The hotel was also accommodating of my diabetes by removing all pop and alcohol from the minibar fridge and only stocking water and sugar-free drinks (Pepsi light). As this was my second trip to the Riu I did not eat the specialty restaurants as the variety and quality of the food at the buffet restaurant was excellent. Booking early made a positive difference as I obtained good value for money. While I initially considered only booking for one week, the price for the second week was approximately half of that for the first week so I ended up booking for a two week stay instead. Compared to my trip last year, the beach was substantially eroded with limited guest space. While the space was at the extremes of both ends of the beach, it was generally sufficient for the guests. The weather this year was not as good as the weather last year. While I had seven days of sunshine last year, I had one day of heavy rain and another day of heavy winds during the first week as well as two days of heavy rain during the second week. I found the entertainment at the hotel lacking because I did not attend any of the parties at the Caribe. In all this was a relaxing trip at a great price.
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Dec 05, 2024
Amazing
Best time ever everything was amazing service food location honestly I had time of my life plus it was beachfront
- AdvisoryThe state will be charging a sanitation tax of $3.82 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- AdvisoryAll Student/Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. Guest disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not allowed. If a Student/Spring Breaker Group is accepted a. Minimum Age requirement: 21 years of age or older. b. Hotel may request proof of age in the form of passport or official ID
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $76.00 MXN (approx. $5 USD) per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- AdvisoryAdults only as of December 24th 2024
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies -
1. Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Cancun & Riu Caribe
2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
3. If a Student / Spring Breaker Group is accepted:
a. The number of rooms will be deducted from the contracted allotments
b. Minimum Age requirement: 21 years of age or older.
c. The Hotel may request proof of age in the form of passport or official ID
d. Each room must submit a signed liability agreement upon check-in.
4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.
a. Parties in rooms are not permitted
6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26