What We Love
- No reservations needed at any of the restaurants.
- You can rent a bicycle and explore that nearby shopping center (or go all the way downtown).
- No golf carts needed here to get around - you can stumble from the pool to the beach to the restaurants & bars easily.
Things to Know
- It's about 13 miles from the airport and the popular Cancun resort area.
- Don't miss Isle Mujeres’ stunning beaches, fresh seafood, and loads of fabulous culture. In town, you can find great museums!
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
LocationCancun - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policies - At least one person 21 years or older is required in every room during the months of February through May. During the remainder of the year, at least one person 18 years or older is required
in every room.
The Hotel reserves the right of admission and may request a guest present his/her passport or official ID as proof of age. Guests can and will be removed from the property, at their own expense, if any disturbance or complaint from other guests or hotel staff arises. Parties in rooms are not permitted. Unruly behavior by individuals or groups is not allowed at any property at any time during the year.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating11935 reviews
Nice vacation at Riu Cancun
My wife and I stayed July 3rd through the 7th at Riu Cancun. This was our first trip to Cancun. We flew from Denver with connections in Houston. DIA was very low on travlers and they only had a few parking lots open. Security took about 2 minutes. Houston was also very low on travelers. We booked a hotel transfer for Cancun before we traveled. We used USA transfers. It was $55.00 US for a round trip private transfer to/from the Cancun airport. I recommend this company. The airport was kinda crazy when arriving in Cancun. Transfer companies and car rental companies practically pulling you to their counter. I cannot imagine what it's like during normal times. The hotel was operating at approximately 30%. Everything at the resort was open and operational. They took your temperature each time you entered the hotel from the street and when you entered the buffet. Masks were required inside the hotel and restaurants. The hotel is nice and clean. Our room was #601 with a good view of the "quiet" pool and the beach/ocean. We did not spend any time at the pools, just the beach. The room was clean and in good condition. They have removed alcohol dispensers from the rooms but there were 4 beers in the fridge. The hotel uses the Riu app to order things for the room. We used the app and ordered more beer and they brought it up. There was plenty of room on the beach and open tiki huts until around noon. Then they would fill up. We did not go on any excursions but we did see a couple of boats with many people on them cruising by. They had a show at night in a large outdoor theatre. During the shows, there was less social distancing than you might not be comfortable with. At the "party" pool, there was less social distaning, also. The hotel only serves Dos X's beer, as noted in other reviews. We prefer American beer and there is a nice grocery store one block from the hotel. We walked there and purchased beer we like. The prices in the grocery store were cheaper than you'd expect in a tourist town. A 12-pack of Bud Light was $4.80 US. We purchased a "floaty" at the grocery store for $2.00. We did not try any of the specialty restaurants, only the buffet. We liked the buffet. The hotel staff were excellent and very accommodating. And all the locals we encountered were very nice and welcoming. The beach vendors and souvenir shops were eager for business. We negotiated prices on everything we bought on the beach. We bought beach bags for $12.00 eachand two t-shirts for $10.00 each. I would definately go back to Cancun and I would not hesitate to stay at the Riu Cancun.
Not Bad / Amazing location
I have been in a lot of a Riu resorts. The location of this is great, the beach is perfect, the first floor is greatly designed with wonderful views. The room was fine and the cleanliness as usual great. Food wise - try to do your dinners in Kuoinarium as best choice for steak ( even tho that is not the steak house, but trust me that’s where you will eat the steak), the Japanese and Italian restaurants were good as well. I was very disappointed in their buffet - first time I am saying this ( usually Riu buffet is awesome, but not this one) Special thanks to Francisco at the Kulunarium. He is an absolute exemplary waiter. Great stay overall.
We had a great time at the RIU Cancún. In fact we were having such a great time and decided to extend our stay and that’s when things went wrong. We booked directly thru RIU app and where offered free transportation. After we extended our stay and asked about moving our shuttle service to our new return date no one could help us. The shuttle service representative was no help . He said the RIU had to confirm that we where extending our stay and no one at the RIU knew how to do that. The only person at the front desk that was willing to help us was Sarah. Unfortunately she couldn’t get thru to anyone at Destinations ( shuttle service). In the mean time our extended stay was spent waiting around at the front desk for someone to give us an answer. One of the reasons we booked thru the RIU and not thru a third party is that if we have an problems RIU would handle it. Unfortunately this was not the case RIU front desk would send me to the representative of Destination and they would send me to the customer service front desk representative. This desk had a sign open from 10:00am-18:00 but was never manned. We waited the first morning for 25 min and no one showed. We then went to the front desk and was told they where busy and the person working that desk has to help check in. I don’t really understand why the RIU would have that desk if they do not have the staff to attend it. It took the RIU 2 days to resolve our shuttle issue. Spent a total of 4 hours waiting to get this fixed instead of enjoying my extended stay. I recommend that it you have a customer that would love to extend there stay to ask if they had a free shuttle and if so they would not be able to honor that since no one in RIU knows how to make it happen. The people from the shuttle service are at your hotel but the communication between RIU and the shuttle service is just not there. If it hadn’t been for this situation I would have given this RIU a 5 star rating. Sarah was the only person in the front desk that made this happen. Thank you to Sarah.
My least favorite Riu resort
We booked a last minute trip here to get away for a couple of days. The resort was nice. Kind of old but the views were nice. We were in a room on the 10th floor. The halls smelled like pee the entire time. The food was ok. The drinks were ok. No mimosas with breakfast was a bummer. There service is what I had an issue with. Everyone seemed like they had an attitude and were not very helpful. The only helpful server that we met was named Bacon. This is the first time I've ever had an issue like this at a RIU resort. I gave them the benefit of the doubt because of Covid but I will not be going back.
RIU needs renovations.
The rooms are disgusting. The first room smelled of cigarettes so they upgraded us to a suite. The toilet flooded out of the bathroom. We complained to the manager and her gave us a larger suite. The rooms were disgusting overall. The food is gross. The staff is very pleasant.