What We Love
- No reservations needed at any of the restaurants.
- You can rent a bicycle and explore that nearby shopping center (or go all the way downtown).
- No golf carts needed here to get around - you can stumble from the pool to the beach to the restaurants & bars easily.
Things to Know
- It's about 13 miles from the airport and the popular Cancun resort area.
- Don't miss Isle Mujeres’ stunning beaches, fresh seafood, and loads of fabulous culture. In town, you can find great museums!
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
LocationCancun - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policies - At least one person 21 years or older is required in every room during the months of February through May. During the remainder of the year, at least one person 18 years or older is required
in every room.
The Hotel reserves the right of admission and may request a guest present his/her passport or official ID as proof of age. Guests can and will be removed from the property, at their own expense, if any disturbance or complaint from other guests or hotel staff arises. Parties in rooms are not permitted. Unruly behavior by individuals or groups is not allowed at any property at any time during the year.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating11915 reviews
We flew out a day before tui stopped slights from the uk. We already had the holiday booked so decided to go. So pleased we did. The hotel is in a fantastic position for the clubs and bars if you want that. The beach is literally on your toes and the beach is an absolute cracker. Lovely white soft sand and the sea is lovely and warm. The all inclusive gets a bit samey for the food but it's pretty good to be fair. The specialist restaurants are good but nothing to scream about food wise. The place is spotless and they can't do enough for you. Unfortunately the hotel is closing Friday this week as the cancun authorities are closing all hotels, restaurants etc like the UK so you need to, heck when everything is reopebing as it could be some time.
Advertising as a star. Would say 4 star. Location is excellent walking distance to the strip but that also a negative as it attracts a lot of the younger generations hence become a very busy hotel and can be loud. Facilities are brilliant rooms average entertainment good food very good. Staff fantastic
DO NOT STAY HERE! HOTEL STAFF ARE THIEVES!
I stayed at the hotel a few days ago from March 11-15 2020 and my Tiffany necklace and bracelet, a Bulova watch, as well as another cheap necklace and maybe a cheap ring or two, with a total value of about $1,000, all somehow disappeared and I did not realize until I got home the following day (yesterday). I had all my jewelry sitting in an small, opened jewelry bag on the dresser in the room for the duration of my stay. All of my jewelry was in plain view, so I know the cleaning staff saw it. I did not even wear the Tiffany jewelry or watch at all during my stay, so they were in the same spot in the jewelry bag the entire time. I know I did not lose or misplace these items. BE CAREFUL OUT THERE AND USE THE SAFE IN YOUR ROOM IF YOU DECIDE TO STAY AT THIS HOTEL OF THIEVES.
Holiday from hell
***SAFETY WARNING*** My son loved Mexico this was his fourth visit, unfortunately his last as he never made it home on 14 December 2019 we were advised my son had been killed in this hotel by members of the security and bar staff, nothing anyone can say will pacify is however, if you were there and a saw anything please let us know, we would like to know how come he went to an alleged 5 star hotel and did not come back alive
RIU was wonderful for a quick trip
We loved staying at the RIU! We booked through Cheap Carribean so were a little nervous on what to expect - everything went 100% smoothly including transport from the airport. The drinks and bartenders were amazing, the pool was fantastic, beachfront was fantastic, and food was also pretty good especially for an all inclusive. The only reason I'm giving a 4/5 is because the nightly entertainment was pretty lame, at least when we were watching. But overall, my fiance were impressed with the food, drinks, service, pools, etc. Heads up that they do not offer shampoo/conditioner here. They have a wallmounted "shower soap/shampoo" dispenser that is just soap and works fine but isn't probably what you're used to. Would recommend staying here for a fun and cheaper trip!