What We Love
- No reservations needed at any of the restaurants.
- You can rent a bicycle and explore that nearby shopping center (or go all the way downtown).
- No golf carts needed here to get around - you can stumble from the pool to the beach to the restaurants & bars easily.
Things to Know
- It's about 13 miles from the airport and the popular Cancun resort area.
- Don't miss Isle Mujeres’ stunning beaches, fresh seafood, and loads of fabulous culture. In town, you can find great museums!
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
The all-inclusive program includes the following amenities:
• All meals, snacks and local and imported alcoholic and non-alcoholic beverages in all hotel bars and restaurants.
• Snacks and drinks 24 hours a day.
• Regularly refilled minibar and liquor dispenser in the guest rooms.
• Free wellness facilities (gym).
• In-room save.
• Free entry to the discotheque (drinks included).
• Free sports, activities and entertainment programme; beach volleyball, catamaran (license required), kayaking, bodyboarding, snorkel gear, 1 scuba tryout in the pool pedaloes (pedal boat).
• Live music, shows & RIU entertainment
• Children's entertainment (4-12 yrs)
• WiFi throughout the hotel.
• All hotel guests are required to wear an "All Inclusive" wristband for identification purposes.
Important Information: Redemption information will be provided by the hotel at check-in.
Resort Details
- KawachiAsian restaurant
- KulinariumGourmet restaurant
- La ToscanaItalian restaurant (buffet starters and desserts)
- Steakhouse
- 24-hour front desk
- Accessible facilities
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Game room
- Gift/News stand†
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Game room
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Wireless internet connection in public areas
- Free wedding packages are available.
For more information on the required documentation, please see our frequently asked questions at www.weddingsbyriu.com. To reserve your Wedding Package, please visit www.weddingsbyriu.com and submit your request. If you have further questions or require additional information, please contact us via email weddings@riu.com or visit www.weddingsbyriu.com or contact the hotel directly.
† Fees may apply
- Direct access to a beach
- Fitness center on-site
- Hot tubThe resort has 1 indoor hot tub and 3 outdoor hot tubs.
- Motorized Water Sports †Jet ski
Parasailing
WaterskiingDving
Deep sea fishing - Non-Motorized Water SportsWindsurfing
Sailing
Kayaks
Snorkel gear
Body board
One introductory scuba lesson in the pool
Paddle boat - PoolThere are 4 pools on-site.
- Sauna
- Spa †
- Golf †Golf course located within a mile of the hotel.
- Tennis court †Located at Riu Caribe Hotel
- On-site EntertainmentDaily activities for adults 6 days a week
Nightly entertainment including live music and Riu theme shows
Disco (entrance and drinks included) open 6 days a week
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
14438 reviews
-
Jan 05, 2026NOT a "5 Star Hotel"
Old hotel that's seen decades of young partiers. Sterile hallways, spartan rooms, scary and wonky elevators - total budget feel for a "5 Star" hotel. Staff are generally great, who have to work in a hotel long overdue for a total reno. When u turn on the bathroom light at night the dumb window in the bathroom illuminates the entire bedroom! Very noisy rooms - sounds like your neighbours are in your room. Beds r comfortable. This place is always nickel and diming you - no shampoo (just body wash), no moisturizer. You ask for more Kleenex or toilet paper: "Go to reception, por favor." Thanks a lot. Burned out light in shower. Beach is small/rocky compared to neighbouring hotels. Food is hit and miss - New Year's Eve banquet was great, but Italian resto dishes were full of salt. Salmon in the Japanese resto very good. Avoid steak in the "Steak House", lol. The Rib eye I had was tough as hell and chewy. When u arrive late at this "5 Star All-Inclusive", do not expect any hot, or good food. Just refrigerated pre-cooked dogs and burgs u have to heat up in the Sports Bar via microwave. Wow. That's 5 Star cuisine, baby. This place is for folk uninitiated to luxury or to truly 5 Star hotels - it's a great place for 20 somethings to drink their face off all day and tan their tattooed bods in the pools with loud music. Anybody else, stay away and go to a true resort. Few activities for guests. No tennis courts as per advertised. Incredible! Shows are hit and miss - some of them are good, Anybody used to quality and refinement - STAY AWAY!
-
Jan 04, 2026Had an amazing time
Service was excellent. Everyone was really nice and they work really hard they make sure you are having a great time.
-
Jan 04, 20262nd stay
We arrived at 8am an checked in at the front desk. We were told as soon as the room is ready before 3pm we can go to our room. It was pass 3pm and our requested room wasn’t ready. They gave us an option to wait 30 more minutes and offered us joined 2 double beds on the higher floor. The view was ok -facing ocean and other hotels. The joined 2 double beds weren’t the best. Oh the shower drainage situation was slow.
-
Jan 03, 2026
Great Time at the Riu Cancun
We had a lovely time. Thank you. Our schedule pick up and drop off went very well. The front desk was friendly and helpful. The rooms were cleaned regularly. The pool was beautiful and we learned we need to get up by 6:30 pm to lay our towels on chairs. The staff was wonderful. The food was pretty decent. Overall we loved the location and entertainment. Well worth it !
-
Jan 02, 2026
Would stay at a riu again
We enjoyed our stay at this resort. They had entertainment every night. There is a flea market type are a short walk down. Though expect for the vendors to pursue you to shop at their market. Congo Bongo also isn’t far along with places to eat. The only issue was our safe didn’t work 2x. Though they were prompt to fix it. You can bring you own Stanly type containers and they will but your drink in that. Our bed was a bit odd. Two full beds pushed together. They have a place you can exchange money, you’ll need to present your passport. They have several excursion vendors out by the stage. You can book any day trips with. We used Amstar and were happy and would use again. I would stay at another Rui.
- AdvisoryAll Student/Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. Guest disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not allowed. If a Student/Spring Breaker Group is accepted a. Minimum Age requirement: 21 years of age or older. b. Hotel may request proof of age in the form of passport or official ID
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $79.20 Mexican Pesos per room per night occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy :
Spring Break Policies -
1. Student / Spring Breaker Groups (21 years of age or older) will be accepted exclusively at the following 5 hotels:
Riu Santa Fe
Riu Cancun
Riu Caribe
Riu Latino
Riu Republica
2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
3. If a Student / Spring Breaker Group is accepted:
a. The number of rooms will be deducted from the contracted allotments
b. Minimum Age requirement: 21 years of age or older.
c. The Hotel may request proof of age in the form of passport or official ID
d. Each room must submit a signed liability agreement upon check-in.
4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.
a. Parties in rooms are not permitted
6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.
General Information - Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26