What We Love
- No reservations needed at any of the restaurants.
- You can rent a bicycle and explore that nearby shopping center (or go all the way downtown).
- No golf carts needed here to get around - you can stumble from the pool to the beach to the restaurants & bars easily.
Things to Know
- It's about 13 miles from the airport and the popular Cancun resort area.
- Don't miss Isle Mujeres’ stunning beaches, fresh seafood, and loads of fabulous culture. In town, you can find great museums!
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
The all-inclusive program includes the following amenities:
• All meals, snacks and local and imported alcoholic and non-alcoholic beverages in all hotel bars and restaurants.
• Snacks and drinks 24 hours a day.
• Regularly refilled minibar and liquor dispenser in the guest rooms.
• Free wellness facilities (gym).
• In-room save.
• Free entry to the discotheque (drinks included).
• Free sports, activities and entertainment programme; beach volleyball, catamaran (license required), kayaking, bodyboarding, snorkel gear, 1 scuba tryout in the pool pedaloes (pedal boat).
• Live music, shows & RIU entertainment
• Children's entertainment (4-12 yrs)
• WiFi throughout the hotel.
• All hotel guests are required to wear an "All Inclusive" wristband for identification purposes.
Important Information: Redemption information will be provided by the hotel at check-in.
Resort Details
- KawachiAsian restaurant
- KulinariumGourmet restaurant
- La ToscanaItalian restaurant (buffet starters and desserts)
- Steakhouse
- 24-hour front desk
- Accessible facilities
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Game room
- Gift/News stand†
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Game room
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Wireless internet connection in public areas
- Free wedding packages are available.
For more information on the required documentation, please see our frequently asked questions at www.weddingsbyriu.com. To reserve your Wedding Package, please visit www.weddingsbyriu.com and submit your request. If you have further questions or require additional information, please contact us via email weddings@riu.com or visit www.weddingsbyriu.com or contact the hotel directly.
† Fees may apply
- Direct access to a beach
- Fitness center on-site
- Hot tubThe resort has 1 indoor hot tub and 3 outdoor hot tubs.
- Motorized Water Sports †Jet ski
Parasailing
WaterskiingDving
Deep sea fishing - Non-Motorized Water SportsWindsurfing
Sailing
Kayaks
Snorkel gear
Body board
One introductory scuba lesson in the pool
Paddle boat - PoolThere are 4 pools on-site.
- Sauna
- Spa †
- Golf †Golf course located within a mile of the hotel.
- Tennis court †Located at Riu Caribe Hotel
- On-site EntertainmentDaily activities for adults 6 days a week
Nightly entertainment including live music and Riu theme shows
Disco (entrance and drinks included) open 6 days a week
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
14535 reviews
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Feb 21, 2026Average in most areas
Good was just ok, nothing is really clearly marked. Asian and Italian restaurants weren’t worth it. Steakhouse was very good and the buffet was good. Entertainment by the activities pool was great. Can’t adjust temp in room, showerhead was broken, safe didn’t work.
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Feb 19, 2026
An average resort in Cancun
We stayed in a nice Jr. Suite with sea view, which we enjoyed. One caveat is the floor in the shower in the bathroom, was slippery—no grooves in tile or a provided bathmat. The staff were friendly, hardworking and the best part of this hotel. The food was good, not spectacular but always available. The pool area was nice, but loud (it was difficult to find lounge chairs, let alone in the shade.) No real entertainment at night, although they provided a party to another one of their hotels. The first few days of our stay were truly lovely, and we felt optimistic and well cared for. Unfortunately, our final day and night left us disappointed and unsettled. As someone living with celiac disease, dining can often feel stressful when traveling. I was genuinely grateful to both La Toscana (Italian) and the Steakhouse for doing their best to provide safe meals from the limited options available to me. Their efforts did not go unnoticed, and I felt accommodated and respected there. We were especially excited to dine at the Kulanarium (gourmet restaurant) on our last night as the online menu indicated several gluten-free options. However, when we arrived, we were told those items were not actually available as gluten-free, leaving me with very little I could safely eat. It was disheartening and embarrassing to have to leave, and we returned to Toscana, where once again I felt welcomed and cared for. That evening, what should have been a restful final night became incredibly frustrating. We were kept awake nearly the entire night by the sound of a chainsaw. After an otherwise pleasant stay, it was upsetting to end on such a disruptive note. By morning, we were exhausted and honestly relieved to move on to the next resort. We truly wanted to leave with only wonderful memories. While there were bright spots and people who made real efforts to accommodate us, the final experience overshadowed what had been a promising stay.
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Feb 18, 2026Great vacation
My husband and I took his mom for a beach vacation and if the weather had cooperated we would have been a lot happier! However, we did enjoy our stay. We had great view of the ocean and balcony! Our room was perfect for us and the shower was great! We had great water pressure and hot water and that determines the majority of our “great” response! The food was really good and we had wonderful servers! Adults only is the way we will go from now on and we hope to stay in Riu on our next trip! The only thing we would change is have to get our own chairs for the beach. We all three were “crippled” in one leg or the other and it would have been nice to have had a resort person setting these out for us. Other than that, I give it a GREAT rating!l and recommend others to check it out!
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Feb 18, 2026Great place to stay
Food was Good. Entertainment was great. Very clean hotel. Great view! The guys providing excursions were great! Safe area to walk around and shop outside of the resort.
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Feb 17, 2026
Fun680
Great Location, Staff was awesome. None of the restaurants had bathrooms not good. Youd had to go out of the restaurant to designated restrooms. The beds were not comfortable. Entertainment was good. In general, enjoyed my stay with 3 girlfriends. Love that they greeted us with champagne at checking in.
- AdvisoryAll Student/Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. Guest disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not allowed. If a Student/Spring Breaker Group is accepted a. Minimum Age requirement: 21 years of age or older. b. Hotel may request proof of age in the form of passport or official ID
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 85.40 Mexican Pesos per room per night occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy :
Spring Break Policies -
1. Student / Spring Breaker Groups (21 years of age or older) will be accepted exclusively at the following 5 hotels:
Riu Santa Fe
Riu Cancun
Riu Caribe
Riu Latino
Riu Republica
2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
3. If a Student / Spring Breaker Group is accepted:
a. The number of rooms will be deducted from the contracted allotments
b. Minimum Age requirement: 21 years of age or older.
c. The Hotel may request proof of age in the form of passport or official ID
d. Each room must submit a signed liability agreement upon check-in.
4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.
a. Parties in rooms are not permitted
6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.
General Information - Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 24Dec26 - 31Dec50