What We Love

  • No reservations needed at any of the restaurants.
  • You can rent a bicycle and explore that nearby shopping center (or go all the way downtown).
  • No golf carts needed here to get around - you can stumble from the pool to the beach to the restaurants & bars easily.

Things to Know

  • It's about 13 miles from the airport and the popular Cancun resort area. 
  • Don't miss Isle Mujeres’ stunning beaches, fresh seafood, and loads of fabulous culture. In town, you can find great museums!
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
Traveling to Cancun for a perfect getaway is simple with Riu Cancun. This all-inclusive resort is so close to the airport that’ll you’ll be frolicking on white sand beaches in no time. 

All-inclusive means a stress-free getaway: drinks, food and activities are included in the price of your vacay! The resort offers three pools with ocean views and a relaxing whirlpool. The Renova Spa provides a wide range of treatments as well as a Jacuzzi and a gym. The RiuLand program for kids occupies their time with entertainment and activities so the adults can have more time to relax. For those who need more of an adventure, Cancun’s popular tours like Chichen Itza or Isla Mujeres are nearby. Guests also have access to sister resorts for more vacation bliss! Your relaxing beach vacay awaits at Riu Cancun!

Location

Cancun - Beach
Cancun, Mexico (CUN) : 12 miles

Property Information

Year Built: 2003
Accessible rooms: 6
Floors: 15
Total rooms: 569

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Resort Details

Dining

The resort offers Mexican, Japanese, Mediterranean and other delicious cuisines.
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Amenities

An exercise gym, game room, housekeeping and other luxurious amenities are available.
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Activities

Water sports, nearby golf, direct access to the beach and other activities are available.
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Hotel Advisories

Advisory The state will be charging a sanitation tax of  $3.82 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Advisory All Student/Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. Guest disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not allowed. If a Student/Spring Breaker Group is accepted a. Minimum Age requirement: 21 years of age or older. b. Hotel may request proof of age in the form of passport or official ID
Advisory The state of Quintana Roo will be charging a sanitation tax of $76.00 MXN (approx. $5 USD) per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Advisory Adults only as of December 31st 2024

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions. 

Spring Break Policies - 

1. Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Cancun & Riu Caribe

2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.

3. If a Student / Spring Breaker Group is accepted:

a. The number of rooms will be deducted from the contracted allotments

b. Minimum Age requirement: 21 years of age or older.

c. The Hotel may request proof of age in the form of passport or official ID

d. Each room must submit a signed liability agreement upon check-in.

4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.

5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.

a. Parties in rooms are not permitted

6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 13540 reviews
  • 5.0 star tripadvisor rating
    Brilliant

    Everything about this place is amazing the hotel itself is beautiful, the staff are so lovely great selection of food and drinks, restaurants were lovely. Definitely a great party hotel we loved every second, beach is beautiful too will definitely be visiting again soon 😊

    Jun 20, 2024
  • 1.0 star tripadvisor rating
    THE WORST EXPERIENCE

    DO NOT BOOK! I was very disappointed with this resort for my family trip. Especially since it was our FIRST family trip out of the country together. The front desk staff was not attentive and not willing to help just stare at you. The rooms were AWFUL, a moldy smell, very dark, no lighting. The rules on the resort are absurd no food by the pool, no room service etc. Reservations are needed for restaurants but the wait was ridiculous my husband has to fuss to get us in 2 nights. My daughter's room has dirty sheets, yellow stains. The rooms felt clammy and hot, if you turned on the ceiling fan it made an annoying noise which doesn't help when trying to sleep. They were being stingy with washcloths when asked for more. My other daughter was sick the entire stay due to their food. And the list goes on...SO DO NOT BOOK!

    Jun 20, 2024
  • 4.0 star tripadvisor rating
    Great but for weddings no

    Very clean and staff very friendly. Food was great, well done to the chefs. Cards for the room a joke, would be better with an old fashioned key, had to go to reception 3 times on one day. No joke when you're on the 15th floor. We were there for a wedding, 29 of us. Wedding planner had very poor English, poor bride was desperate to get out of the sun and have a drink of water but photogher was very pushy. We went to private room next to steak house. Only wine served until 8 pm, even though all inclusive, so majority had to leave and get a drink at the sports bar. The wedding planner asked the bride to sign documents during the speeches. Removed flowers before the end saying she'd paid for the flowers but not the vases. They had disco lights when the music started, we asked for the big lights to be turned off but told no, it would affect the restaurant. I changed into comfier shoes and left my mother of the bride shoes behind but lost property never located them. We were told to cut our bands off for the wedding, as nobody wants an all inclusive band on the photos. But on going out after the wedding they would not let us back in, as we had no bands on, despite giving names and room numbers as part of the bridal party. Riu party is a fantastic venue for the white party etc, but be aware the bar staff are very tip motivated and you'll struggle to get served if you're not tipping. We were a group of 4 at the time but 2 people had to go to the bar as we were told only 2 drinks per person. No problem with cleanliness, food or staff. But for a wedding, no. Shame. The Spa ladies do hair and makeup were fantastic, well done 👏

    Jun 19, 2024
  • 5.0 star tripadvisor rating
    Vacation 2024 family

    Great family vacation service hotel was nice. The rooms could use upgrades. Had issues with my tv never worked

    Jun 19, 2024
  • 1.0 star tripadvisor rating
    STAY AWAY RIU CANCÚN

    One of the worse RIU I have ever been too. Front desk is horrible from the start. No server walking around to offer drinks on Saturday or worried about guests playing volleyball to bring them a glass of water while participating in hotel activities. Was told there was a shuttle to the airport and never arrived. Once again I had to go to the front desk and was looked upon like it was my problem and nothing they can do. I have gone to RIU Playacar and RIU Palace in playa de Carmen and would suggest if you’re considering RIU visit those and not RIU Cancún. Food is horrible. Service Horrible Front desk employees terrible with no customer service experience

    Jun 18, 2024