What We Love
- No reservations needed at any of the restaurants.
- You can rent a bicycle and explore that nearby shopping center (or go all the way downtown).
- No golf carts needed here to get around - you can stumble from the pool to the beach to the restaurants & bars easily.
Things to Know
- It's about 13 miles from the airport and the popular Cancun resort area.
- Don't miss Isle Mujeres’ stunning beaches, fresh seafood, and loads of fabulous culture. In town, you can find great museums!
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
The all-inclusive program includes the following amenities:
• All meals, snacks and local and imported alcoholic and non-alcoholic beverages in all hotel bars and restaurants.
• Snacks and drinks 24 hours a day.
• Regularly refilled minibar and liquor dispenser in the guest rooms.
• Free wellness facilities (gym).
• In-room save.
• Free entry to the discotheque (drinks included).
• Free sports, activities and entertainment programme; beach volleyball, catamaran (license required), kayaking, bodyboarding, snorkel gear, 1 scuba tryout in the pool pedaloes (pedal boat).
• Live music, shows & RIU entertainment
• Children's entertainment (4-12 yrs)
• WiFi throughout the hotel.
• All hotel guests are required to wear an "All Inclusive" wristband for identification purposes.
Important Information: Redemption information will be provided by the hotel at check-in.
Resort Details
- KawachiAsian restaurant
- KulinariumGourmet restaurant
- La ToscanaItalian restaurant (buffet starters and desserts)
- Steakhouse
- 24-hour front desk
- Accessible facilities
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Game room
- Gift/News stand†
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Game room
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Wireless internet connection in public areas
- Free wedding packages are available.
For more information on the required documentation, please see our frequently asked questions at www.weddingsbyriu.com. To reserve your Wedding Package, please visit www.weddingsbyriu.com and submit your request. If you have further questions or require additional information, please contact us via email weddings@riu.com or visit www.weddingsbyriu.com or contact the hotel directly.
† Fees may apply
- Direct access to a beach
- Fitness center on-site
- Hot tubThe resort has 1 indoor hot tub and 3 outdoor hot tubs.
- Motorized Water Sports †Jet ski
Parasailing
WaterskiingDving
Deep sea fishing - Non-Motorized Water SportsWindsurfing
Sailing
Kayaks
Snorkel gear
Body board
One introductory scuba lesson in the pool
Paddle boat - PoolThere are 4 pools on-site.
- Sauna
- Spa †
- Golf †Golf course located within a mile of the hotel.
- Tennis court †Located at Riu Caribe Hotel
- On-site EntertainmentDaily activities for adults 6 days a week
Nightly entertainment including live music and Riu theme shows
Disco (entrance and drinks included) open 6 days a week
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
14500 reviews
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Feb 09, 2026February Getaway
We arrived at the resort ~ 1:30 & we waited until almost 4 until the room was ready. We had to go back to the desk to check our room status. The room was dingy & needed updates. On 2 days, our room fridge & bar were not restocked & I had to get supplies from housekeeping down the hall. The food was good at the restaurants. Aside from the buffet, the service was slow and food was delivered that was warm at best. A few times we saw other people leave before main courses were tabled. The resort was not crowded, but weather drastically impeaded beach/pool time for all. There were plenty of activities with different interests. We preferred to converse with "friends" that we always seem to make on these trips. The views were great from the location. The staff was always friendly & courteous.
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Feb 09, 2026Disappointing
This place is the PITZ. It truly was terrible. When we arrived, our ac wasn't working toilet was constantly running, about an inch of dust on the fan, mirrors all beat up. I then went back down to the front desk to let them know about issues, I was then told "22 celsius is too warm for you?" In a really snarky manner and I responded "yes, it would be to most people" he followed up with "well our rooms don't get any colder than that." What shame in a 80 degree environment where the sun is directly beating in your room. I asked for a room change and was told "we don't have any" okay, so then stated I want my money back so I can stay elsewhere "well why? These are things that can be fixed" well I don't want to be sleepin in a hot room with a constant running toilet. All of a sudden a room came available! Moved rooms, this one wasn't as bad but lord, for what you pay, it shouldn't be looking like it hasn't been remodeled in 30 years. Mirrors were still almost to the point you could see in it, oh, and our thermostat was at 19.5. Strange, thought they didn't go lower than 22? Housekeeping was great at keeping up with everything and bar staff and buffet staff was absolutely amazing. Only downside was, food was always cold. It was okay quality. Pools overlooking the beach were amazing as well along with the nightly entertainment. Another thing we noticed was the elevators were constantly stopping and people were getting stuck and they were absolutely disgusting. Bodily fluids were on a few of the elevators. Rooms also have extremely thin walls. We could hear EVERYTHING. And when I say everything, I mean everything. Just a very uncomfortable place to stay in reality. All and all, I know there are other RIUS but I honestly can say we will never be back to one. This place likes to take your money and not stick it back in to the resort. Save your money and go elsewhere, this place is a waste of time.
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Feb 09, 2026Anniversary vacation
great food and a very clean resort with shopping across the street a little windy but can't control the weather
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Feb 08, 2026Amazing!!!!!
Location was great!!! Staff was very helpful and nice. Food was delicious with many many options!!! Drinks were perfect. Suite was very clean but maybe a little updating for the tub/mirrors. Pool was cold. Asked different staff every day about the jacuzzi temp being turned on but no one would help or give reason why it wasn’t working.
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Feb 08, 2026
Awesome Property with a few flaws
Overall the resort is beautiful. The rooms were fine other than the thin walls where we could hear our neighbors. Food was 6/10. Drinks 8/10. Money exchange shorten me and the cameras had to be run back. They owed me 1000 pesos but it was resolved.
- AdvisoryAll Student/Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. Guest disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not allowed. If a Student/Spring Breaker Group is accepted a. Minimum Age requirement: 21 years of age or older. b. Hotel may request proof of age in the form of passport or official ID
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 85.40 Mexican Pesos per room per night occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy :
Spring Break Policies -
1. Student / Spring Breaker Groups (21 years of age or older) will be accepted exclusively at the following 5 hotels:
Riu Santa Fe
Riu Cancun
Riu Caribe
Riu Latino
Riu Republica
2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
3. If a Student / Spring Breaker Group is accepted:
a. The number of rooms will be deducted from the contracted allotments
b. Minimum Age requirement: 21 years of age or older.
c. The Hotel may request proof of age in the form of passport or official ID
d. Each room must submit a signed liability agreement upon check-in.
4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.
a. Parties in rooms are not permitted
6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.
General Information - Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 24Dec26 - 31Dec50