What We Love
- No reservations needed at any of the restaurants.
- You can rent a bicycle and explore that nearby shopping center (or go all the way downtown).
- No golf carts needed here to get around - you can stumble from the pool to the beach to the restaurants & bars easily.
Things to Know
- It's about 13 miles from the airport and the popular Cancun resort area.
- Don't miss Isle Mujeres’ stunning beaches, fresh seafood, and loads of fabulous culture. In town, you can find great museums!
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
The all-inclusive program includes the following amenities:
• All meals, snacks and local and imported alcoholic and non-alcoholic beverages in all hotel bars and restaurants.
• Snacks and drinks 24 hours a day.
• Regularly refilled minibar and liquor dispenser in the guest rooms.
• Free wellness facilities (gym).
• In-room save.
• Free entry to the discotheque (drinks included).
• Free sports, activities and entertainment programme; beach volleyball, catamaran (license required), kayaking, bodyboarding, snorkel gear, 1 scuba tryout in the pool pedaloes (pedal boat).
• Live music, shows & RIU entertainment
• Children's entertainment (4-12 yrs)
• WiFi throughout the hotel.
• All hotel guests are required to wear an "All Inclusive" wristband for identification purposes.
Important Information: Redemption information will be provided by the hotel at check-in.
Resort Details
- KawachiAsian restaurant
- KulinariumGourmet restaurant
- La ToscanaItalian restaurant (buffet starters and desserts)
- Steakhouse
- 24-hour front desk
- Accessible facilities
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Game room
- Gift/News stand†
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Game room
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Wireless internet connection in public areas
- Free wedding packages are available.
For more information on the required documentation, please see our frequently asked questions at www.weddingsbyriu.com. To reserve your Wedding Package, please visit www.weddingsbyriu.com and submit your request. If you have further questions or require additional information, please contact us via email weddings@riu.com or visit www.weddingsbyriu.com or contact the hotel directly.
† Fees may apply
- Direct access to a beach
- Fitness center on-site
- Hot tubThe resort has 1 indoor hot tub and 3 outdoor hot tubs.
- Motorized Water Sports †Jet ski
Parasailing
WaterskiingDving
Deep sea fishing - Non-Motorized Water SportsWindsurfing
Sailing
Kayaks
Snorkel gear
Body board
One introductory scuba lesson in the pool
Paddle boat - PoolThere are 4 pools on-site.
- Sauna
- Spa †
- Golf †Golf course located within a mile of the hotel.
- Tennis court †Located at Riu Caribe Hotel
- On-site EntertainmentDaily activities for adults 6 days a week
Nightly entertainment including live music and Riu theme shows
Disco (entrance and drinks included) open 6 days a week
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
14121 reviews
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Jun 12, 2025Wonderful stay!
This was our first trip to a Riu property! I couldn't have picked a better resort! Once we got the hang of the layout, access to the beach was easy! The beach was absolutely gorgeous, soft white sand and beautiful blue water! The staff was so attentive and we're always cleaning up! The food was so good here! I can say that I felt like there could be better choices of specialty restaurants, as we didnt even go to two of them due to the menus. The steakhouse was sooo good that we went twice! We loved the view from our room on the 12th floor! We had to request extra pillows and a blanket, but it was quick delivery. The one downside to our room was the shower, there is a weird window in the shower and one day I accidentally pointed the water to the window, which caused it to leak into the room. Only made that error once! We took the ferry over to isla mujeres...a must do! We rented a golf cart from. The company called Joaquin. It was affordable for a 6 person cart! We had all day with it! I would absolutely visit Riu Cancun again!
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Jun 11, 2025OK if you're looking for a party hotel
Before I went I requested a low room with sea view, got put on 13th floor with no view, which when sitting down you were basically facing a brick wall. I asked reception for a change the night we arrived and they said no room available even though we were booked for 10 nights. Went back to Reception the next morning as I really wasn't happy with the room and was moved to a much better room on floor 8 with sea view. Reception couldn't be bothered moving us first and said it was fully booked. Arranged free transport to and from airport with hotel but had difficulty getting hotel email address and the one the main Riu customer service gave me didn't work. The swim up pool was dirty and they always scraped between the tiles cleaning it when people were in meaning there was lots of bits floating about. Eventually someone got sick in the pool so they had to close it and give it a proper clean which was a God send! Food was good and varied, location is good, beach was nice, bit of sea weed but not too bad, Miguel is the pool bar was the best, so quick and always remembered drinks. A lot of young noisy people in pool particularly at weekends. Overall this hotel is OK if you're not too fussy but it's not a 5 star. Room decor is fine though, there are optics in the room and room service and cleaning were good. Entertainment was average and main bar inside has no music or anything so its a bit dead. I would probably stay again but would not advise the older generation to go as its full of drunk and noisy twentysomethings!
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Jun 10, 2025
Fabulous hotel, with amazing sea views.
We have sadly just returned home after a week at Riu Cancun. We requested a sea view and were directly facing the sea and quieter pool area. Room was immaculately clean, had 2 double beds and 1 single bed, with more than enough space for 3 adults. Although the decor was slightly dated, the room provided everything needed, including iron and ironing board. On arrival there was an issue with the toilet and safe, however, this was resolved very quickly. There are several, well maintained pools to choose from including one with pool activities and another with swim up bar. We found that the main pools did attract a younger crowd, and were busier because of this There is a large quiter pool, which we preferred and had no problem getting a sunbed. I wasn't looking forward to the food as I generally struggle to find hot food to my taste. The variation and quality of the food at all the restaurants and bars was impressive and will miss my breakfast omelette. All the staff we encountered were friendly, approachable and very good at their job on every level. The only downside was that we chose not to go in the sea due to seaweed, which was beyond the hotel's control There are several reviews stating that the hotel had younger clientele. We found there was a good mix of younger and older and the younger guests were very respectful for the most part. I wouldn't hesitate to recommend this hotel and we have ready started planning our 2 week trip for next year.
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Jun 09, 2025Cancun is not worth it.
Overpriced, beach was super dirty. the islands on the Caribbean are much better. Cancun is over crowded, it lacks good infrastructure. I wouldn't call it an international destination. it lacks so much, it does look good for a third world city.
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Jun 09, 2025Cancun Riu
Our stay was nice. The room could have been a little cleaner. Above the bed was black residue. Maybe mold not sure. Overall , nice stay! The elevator leaked from vent
- AdvisoryAll Student/Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. Guest disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not allowed. If a Student/Spring Breaker Group is accepted a. Minimum Age requirement: 21 years of age or older. b. Hotel may request proof of age in the form of passport or official ID
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $79.20 Mexican Pesos per room per night occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies -
1. Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Cancun & Riu Caribe
2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
3. If a Student / Spring Breaker Group is accepted:
a. The number of rooms will be deducted from the contracted allotments
b. Minimum Age requirement: 21 years of age or older.
c. The Hotel may request proof of age in the form of passport or official ID
d. Each room must submit a signed liability agreement upon check-in.
4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.
a. Parties in rooms are not permitted
6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.
General Information - Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26