Riu Bambu - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4941 reviews

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  Can't Wait to Go Back!

  We went to the RIU Bambu at the end of June and all I can say is I can't wait to go back! This hotel delivers big on hospitality, activities, food and drinks selection. The resort is clean and well kept. The little two story villas are lovely. Our room did show a little wear (minor in scope) it was clean with a good shower and comfy bed. We loved sitting our on our balcony watching the palms sway in the breeze. Lots of activities at this resort - darts, ping pong, french boules tournaments to aqua fit, salsa lessons, zumba just to name a few. Special shout out to the ever energetic and wonderful activities director Roberto who made every activity fun and memorable. He and his team were phenomenal! The bar staff and restaurant staff were equally as impressive and made us feel like family. We were always greeted with a big smile and kind Hola! They ensured that we had all that we needed and even anticipated when we needed a refill. The maids, ground keepers, front desk personnel etc. all added to our excellent experience. It was warm and friendly service from check in to check out and it was extaordinary!

  Jul 05, 2025
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  Good experience !

  Wonderful stay at Rui Bambu. You get what you pay for! If you are English be a little wary as most of the hotel guests are spanish speaking/spanish/ Latino and definitely get better service than the Brits. However, Myself and my partner just returned from 2 weeks here. Our room was lovely super king size bed, bottle of rum, whiskey, vodka and dark rum in the room (which are restocked when needed). Mini fridge in room was restocked every other day but we requested a refill via the RIU app and got that sorted! The RIU app was great we could order everything through it, ask for our room to be cleaned or things to be fixed. Great food at this hotel too, something for everyone. People queue at the steakhouse from 530/6 ish but we didn’t rate the food there so suggest going to the other restaurants and save yourself some time waiting around. Beach was lovely but such a shame about the seaweed but understand there is nothing the hotel can do about this! If you want to be able to swim along the beach though I wouldn’t go to Punta Cana atm as the whole beach has seaweed issues. Onsite water park is fun! Also on site Rui parties which are free for Rui guests were fun. Entertainment every night - could be better but gives you something to watch ! As per other reviews- you get what you pay for at this hotel. Anyway it was a great time at this hotel - thanks!

  Jul 05, 2025
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  Worst experience ever!!!!

  My family was part of a group who traveled from Charlotte, NC to the DR for a birthday trip. Riu Bambu was the hotel that was selected for the lodging. We arrived on Thursday June 12th. The first thing that was unpleasant was that there was no one to help us with their luggage to the room. 3 women had to struggle to the room which was far away from the check in location. The first room we were given was 7128. When we arrived to the room, we realized that the AC was not working in the room. While waiting for someone to come check the AC we noticed bugs crawling on the bed. I have attached pictures of this. Once the maintenance person realized that the AC was not fixable they moved us to room 1806. So we had to lug our luggage once again to another room without any assistance. Once we arrived in this room the AC was indeed working but we noticed ants crawling on the floor and bedding was dirty…on top of the shower had remnants of dead roaches in the corner of the shower and the tv wasn’t working (see attached pics) we called to inform front desk and to ask them for face towels. After waiting over 2 hours we walked to the front desk and was told they couldn’t give us the towels and we had to wait until housekeeping comes. 30 minutes later the housekeeper arrived to changed the sheets and whole changing the sheets another dead bug comes out of the sheets and she “flicks” the bug on the floor and doesn’t even pick it up after she’s finished making up the bed. She said she would have maintenance come and spray for the bugs and no one ever came. By this time it was after 10pm and we were aggravated, annoyed and tired so we slept on top of the bed and wrapped ourselves up in a towel. The next morning we woke up and made a reservation at the Bahia Principe Fantasia resort which is 2 miles away. We were greeted immediately by their staff and they helped us with our luggage to the room and were very helpful. We never heard back from anyone from your resort to even follow up from the experience. Before we posted our experience online we wanted to reach out to you all in hopes of a resolution that is conducive to us but no resolution was made and we keep getting bounced around so maybe this review will get to the right person who can make this disaster of a trip somewhat better.

  Jul 01, 2025
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  Riu Bambu:1, seaweed issues: priceless

  Hotel is the same. It's busy as usual. Activities aplenty. Rooms cleaned everyday, no issues. The hotel is good. Now to the main reason for the review: seaweed issues. I normally come to DR during the Easter period. This year (because of my boys finishing university and high school) we all decided to go Punta Cana in July. We were extremely surprised and shocked at the level of seaweed on the beach. It was everywhere and I do not think that the powers that be know what to do. They try to clear the seaweed, but their efforts are futile. They clear It and the seaweed multiplies 😂. It is a natural phenomenal, so you cannot moan or complain. So, if you are a 'let's jump in the ocean' kind of traveller, you will be disappointed currently. Apparently, this issue will continue up to august. So, be prepared for heaps of seaweed on your beach if you go to punta Cana and surroundings. The cities that share the Caribbean sea may fair better with less seaweed. All in all, the vacation was still good but I chose not to go into the ocean. It would not do you any harm if you choose to. Good luck and safe travels! I have added some pictures, taken on the beach.

  Jul 01, 2025
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  Don’t listen to the other reviews, this hotel is AMAZING!

  This trip was honestly amazing! The staff are amazing and are so helpful. I arrived at the hotel and I suffer with my lower back pain and I was on crutches and they changed my room to accommodate my needs. They also explained that I can book a table for my birthday at any of the restaurants and they will decorate it for me! The grounds are BEAUTIFUL! There are many shops for gifts etc and people on the beach selling stuff. I did excursions with one of the people on the beach and all of the excursions ran smoothly! There are many activities that the animation team will do with you such as water polo or a dancing exercise class. The pool with a bar was lively with music mixed with reggaeton, dembo and rap. If this isn’t your kind of thing, there are other quiet pools to sit at. The food on the resort is honestly nice and there is so much selection. If you want to go to an a la carté, just make sure that you get there by 6:30pm as the lines get really busy. The drinks are quite average in strength, but if you ask them to top it up more they will. The rooms are well kept and cleaned everyday if you ask them to and they will decorate it special for your birthday or anniversary along with a gift. The entertainment was boring if you ask me…. But the riu parties are so good and are in a separate place to everything else so if you don’t want to hear or see that kind of thing, you don’t have to. The splash park is also good, not that many slides or anything but they have around 6 slides and they’re all quite good, it’s just around a 15 minute walk from the resort as it is near the Riu Macau (or however u spell it). All in all, I was extremely happy with my stay! Definitely would go back!

  Jun 30, 2025