Pueblo Bonito Pacifica Golf & Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8497 reviews

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  Can you say "up charge?"

  Honestly, not what we expected at this price point and based on prior reviews. The hotel nice from the outside but not close to a special place. We went with a group, and everyone felt like it needed attention in lots of areas within the rooms. Our toilet whistled loudly every time you flushed it for a few minutes, the door was sticky, the shower didn't seem like it had been deep cleaned in some time. Bedding was not high quality either. The food at the hotel was just okay (even the up charged Italian joint), but the breakfast was pretty solid. Beware, they are constantly trying to up charge you. Make sure you pay attention when ordering in the restaurants! Several in our group ordered old fashions at our first meal, and the waiter told us we have a great "House Old Fashioned." As we were just starting to drink them, he told us there was an up charge (wasn't cheap). Set a bad tone on our first day. Quivera Steak House was excellent, and there is a relatively big up charge for walking in the door. The wait staff at the resort was really great, and I don't blame them for trying to sell you up charged everything since it was consistent across all resorts within the ownership. Room service was very average (think Denny's for breakfast), but relatively quick. The in room fridge was tiny, and had only a few drinks. You can't swim at the beach, and the pool is nice, but nothing special. Also, if you have others at their sister resorts, they cannot come to your room. I had to scan my wrist bank for every single thing, including the Dr. Pepper I ordered at the night club. Just not a first-class experience at all. We won't be going back.

  Apr 28, 2025
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  Very friendly staff but you get what you pay for

  I have to start off my saying the staff was AMAZING!!! They really were so helpful from delivering extra pillows and towels in a very timely manner, to making us feel like we were at high end restaurants with how much they paid attention to us, and always, ALWAYS hustling pool side/cabana side. That really goes a long way in our book! We went down there for a wedding. There were other weddings during our stay and I realized that while the resort is quiet and peaceful during the day, the weddings at night are loud and keep the other guests up at night. The doors on the rooms can only do so much. That is just something to be aware of if booking this resort. The rooms were not of the best quality. If you didn’t look close you’d think the rooms were very nice however, if you paid attention, you’d see the cabinet doors didn’t close on their own without force, the cupboards in the bathroom was dirty and the mirror was peeling away along the edges. We stayed in the towers and those rooms are spacious so that was nice! The bathroom and bedrooms are larger in the towers than regular rooms which to us was worth it. The vip lounge was REALLY nice! That was my favorite part of staying in the towers. The breakfast selection was better and the view couldn’t be beat! Sadly, I was not impressed with the housekeeping. We aren’t ones who tip daily but If they do a good job throughout the week we have no problem tipping…with that being said our maid went from leaving us double the amount of nespresso pods after the first cleaning to filling up our pods with two decaf (normally it’s just one) and not refilling the other ones, as well as not refilling all of our bath towels and none of our washcloths which we used daily for showering. I was able to order more nespresso pods and towels (that were delivered within 15min! Amazing!) but it was disappointing I even had to do so. That also happened to fall on the day they left an envelope in the room asking for a tip for their housekeeping service. My husband and I didn’t care for that. Overall I think the resort is okay, not the best but it’s fair given the price of what we paid for. The staff was VERY nice and like I said in the beginning that goes a long way for us!

  Apr 26, 2025
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  Wonderful Help!!!

  This is a very special hotel for my husband and me. We go every year, and we love the people and hotel. Waiters, Oscar & Florinda. Hostess Itzell and Alexia are just wonderful. Very kind and helpful. I hope to see them again next year. They smile all the time, and we have fun talking with them.

  Apr 25, 2025
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  Martin the best waiter

  Martin is the best pool waiter ever and he was so kind and helpful, we all said he was our favorite! The only thing that sucks is we were belly flopping in the pool and someone told us to stop 🙄 but anyways the food is great and the rooms are clean and very cute

  Apr 24, 2025
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  Truly amazing

  This place is magical. Everything is AMAZING. The staff is over the top with their customer service. EVERYONE we encountered ensured we were taken care of. Shout outs to Carlo B., Anna, Itzel, Francisco, Oscar, the omelet lady, and I know I’m missing people but thank you to the staff for making this an amazing vacation for my fiancé and I. We will be coming back.

  Apr 24, 2025