What We Love
- Kelly's Bar has fun African hunt club, safari-style decor, really great burgers, fine tequilas and a long list of out-of-this-world martinis.
- The Armonia Spa provides the perfect escape from the world with soothing treatments.
- There's a on-site fitness center and running path to keep your beach bod in tip top shape.
Things to Know
- Pueblo Bonito Resort at Emerald Bay offers room service and a kids' club.
- You can't swim on the beach at this resort, but there's a complimentary shuttle to a nearby beach.
- This resort is not adults-only, so it's the perfect place to bring the whole fam!
Resort Details
- Emerald GrillThis attractive bistro setting by the main pool serves specialty offerings throughout the day.
- La CordeliereOffers fine ocean-view dining in its casually elegant interior or al fresco on the shaded terrace – the perfect place for masterfully prepared meals and festive theme night buffets. The naming of La Cordeliere is a tribute to an important time in Mazatlán's history when a small group of valiant local men warded off the invasion of the awesome French warship for which the restaurant is named.
- Various Lounges/Bars-Kelly's Bar
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Business services†
- Children programs†
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Business services†
- Children programs†
- Children welcome
- Children's play area
- Concierge desk
- COVID test onsite
- Elevators
- Exercise gym†
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Outdoor pool
- Pool
- Restaurant
- Room service†
- Safe deposit box
- Sauna†
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Valet parking†
- Wakeup service
- Water sports
- Business Services†
- Internet Access†
- Pueblo Bonito at Emerald Bay is a romantic jewel of a resort, elegantly designed and magnificently landscaped, with enchanting gardens where Swans and Flamingos stroll amid meandering streams and pathways. Situated in an exclusive area known as New Mazatlan,
Emerald Bay Resort overlooks the Pacific Ocean and its own private beach. Its dramatic positioning provides a spectacular view from anywhere in the resort.
For more information fo to: http://www.pueblobonitoemeraldbay.com/weddings_home.php
† Fees may apply
- Children's poolThere is 1 children's pool onsite.
- Children's program, onsite †Kids Club
Our Kids Club Program is offered to children ages 4 to 11. Children under 4 years of age, or children still in diapers or pull-ups, may attend when accompanied by a baby sitter.
Our daytime program includes many fun activities for all ages, such as: arts & crafts, pool & beach games, movies & indoor games, lunch and more! - Direct access to a beach
- Fitness center on-site †
- Hot tub2 Outdoor Hot Tubs
- Motorized Water Sports †
- Non-Motorized Water Sports †Protected from motorized water sports as an ecologically sensitive area, Emerald Bay sweeps north in a grand crescent, with the resort's beach measuring 400 meters (437 yds). Kayaks, snorkeling gear, boogie boards, and small sailboats are available for rent.
- Outdoor pool
- PoolThere are 2 pools onsite. Two freeform pools with infinity edges, plus a children's pool, spa tubs, complimentary activities, and use of water-sports gear. The ocean-front pool is 100 yards long. This property has swim-up bars.
- Sauna †
- Spa †
- Steam bath †
- Tennis court †There are 2 lit tennis courts onsite.
- Golf †Golf course located within a mile of the property.
- Golden Zone
- Other Local AttractionsStay at the Pueblo Bonito Emerald Bay and you'll discover the comfort of our suites is complemented with a variety of activities and services difficult to find elsewhere. Sport fishing, hunting, sightseeing excursions, horseback riding, shopping or just hanging out by the pool will make your stay at Pueblo Bonito your most enjoyable vacation holiday yet.
Chiefconcierge_hpbeb@pueblobonito.com.mx
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7393 reviews
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Jul 11, 2025excellent experience @ Pueblo Bonito Emerald Bay
Excellent food, wonderful people, and outstanding service. Antonio Perez and Rafael Hernandez truly understand customer service. They helped make our vacation special with several unexpected highlights. my family is in the restaurant industry and we understand and I have seen all avenues of service.
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Jul 06, 2025
A magical escape surrounded by nature and art
Beautiful resort with lush tropical grounds and unique statues — the whole place feels magical. Spacious rooms, friendly staff, and great amenities for both families and adults. We loved our family trip so much that we became members and can’t wait to come back again. Highly recommend
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Jul 03, 2025Relaxing. Beautiful grounds. Mold/mildew problem in room 1124
The resort is beautiful. AI worth it when you purchase it on sale. The adult pool was relaxing. The big pool was great for families. I especially enjoyed the daily giant beach ball volleyball game. We stayed in room 1124. Biggest issue was the musty smell and mold/mildew in the room. Had me wheezing every night and morning. Had to air our bags outdoors for days and double wash our clothes when we got home. This room was the second room offered to us and it was better than the first. Talking to others at the pool they said the remodeled buildings near the bistro don’t have that issue. Didn’t learn this until evening 5/7 or we would have asked for a room change. We went in June to celebrate my daughters high school graduation and college send off. Light warm rain at times. Some days the weather was noticeably humid. June is the start of the rainy season and the off season for tourists. It was mainly locals staying at the resort. Staff told us many times that most tourists to come from November through February. Spa was fantastic. Massage. Facial. And the hydrotherapy room was relaxing. Give at least an hour to enjoy the hydrotherapy.
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Jul 03, 2025Very old resort, no customer service, limited options to eat and drink, shady management!
The options to eat, drink and spend time at this resort are severely limited. Very old broken down property. There is constant painting and repair. We had to tolerate the stink of the fresh paint or something in our room all the time we were there. We ended up going to Mazatlan city and spending most of our time there. Another aspect was the all inclusive they initially sold us. The meal plans for a family of 5 cost upwards of $2800 as sold by the reservation team on the phone. But as we read the reviews we regretted it right away. As we had a timeshare plan, we called and canceled the meal plan 1 month in advance. I was told we will get a refund of -$2800 within a month. After 6 months they have not given it to me giving one excuse after another. It's a shady business and I won't recommend it to anyone. Our actual meal and drink cost ended up being only less than $500. Seriously, mind blown! The other concern was safety. Our doors didn't close properly as the property is very old. We had a drunk and high on something individual break into our room in the middle of the night and jumped into one of the beds!! Nightmare! Will not recommend it for any family. The management said it happens!!
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Jul 01, 2025Exceptional Service from Start to Finish!
From the moment we approached the check-in counter, we were met with warmth and professionalism. I want to especially recognize Santiago at the front desk, who went above and beyond to ensure our family felt welcome and well taken care of. His attention to detail, friendly demeanor, and genuine care made a lasting impression on all of us. The entire staff was wonderful to work with, but Santiago truly stood out and made our stay even more memorable. Thank you for the phenomenal service—we’ll definitely be back!
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 21
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – (Leave Resort Fee information if travel is still current.)
- Pet Policy : Pets Not Allowed