What We Love

  • Choose between relaxing in the hot tub on your room terrace or stepping directly into the pool.
  • The Concierge Services make your vacation a memorable experience.
  • The resort is located between Cancun, Tulum and other unforgettable tourist destinations.

Things to Know

  • Guests have access to the nearby Grand Sunset and Grand Rivera resorts.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • The resort offers wedding packages for celebrating your special day in Playa del Carmen.
Hotel Promotions
Honeymoon Inclusions.
Guests celebrating their honeymoon with us will receive:

*  Room with king size bed (Subject to availability)
*  Petit fours Platter (1 per stay)
*  One bottle of sparkling wine
*  Nightly bed turndown service
*  Late check out free of charge (Subject to availability)
*  Special decoration in the room
*  Special dinner for honeymooners
*  Complementary photo souvenir

Terms and conditions:  Proof of marriage is required at check-in.  Available for clients married within a maximum of 30 days before arrival date.  To receive this offer, just enter ""HONEYMOON"" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Applicable Dates:
Booking Dates: 30 Nov 2022 to 22 Dec 2027
Travel Dates: 30 Nov 2022 to 22 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities
All Inclusive Includes:

*  All inclusive 24 hours.
*  Breakfast, lunch, dinner and snacks
*  Premium Beverages.
*  Fully equipped Fitness Centre
*  Daytime organized activities and nightly Entertainment
*  Club “La Salsa”
*  Non-motorized water Sports (free use)
*  6 tennis courts
*  1 multiuse court (basketball, football, etc.)
*  Introductory scuba lesson (1 lesson per person per stay)
*  Baseball batting boxes
*  Golf driving range
*  Open trail for walking / running
*  Wi-fi internet connection
*  24 Hour Room Service
*  Club house
*  Umbrella in all the rooms
*  Private check in with cold towels and welcome drink on arrival
*  Access to the facilities and services of the Hotels Grand Riviera Princess and Grand Sunset Princess (except their Family, Platinum & Villas Exclusive areas)

Important Information: Above inclusions are subject to change at any time without prior notice. Complete details of inclusions can be requested by guests at check-in. Group and other restrictions may apply.

Applicable Dates:
Booking Dates: 25 Mar 2024 to 22 Dec 2027
Travel Dates: 25 Mar 2024 to 22 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Enjoy a mouth-watering variety of delicious a la carte dining options during your stay!
OnSite Dining
  • Restaurant
    a la carte restaurants
    -The Kotatsu
    -Rodeo
    -Aroma
    -Bruschetta and Buffet
     
    Attire:
    Smart casual (long pants, closed shoes and shirt with mandatory sleeves for men, casual shorts and sandals are permitted for women) 
  • Restaurant Aroma
    Reservations are required for this A la carte international gourmet restaurant. Restaurant is open for dinner only.
  • Restaurant Bruschetta
    Reservations are required for this A la carte restaurant with Italian cuisine. Restaurant is open for dinner only.
  • Restaurant Rodeo Grill
    Reservations are required for this A la carte restaurant with grill and Tex-Mex food offerings. Restaurant is open for dinner only. 
  • Restaurant Thao
    Reservations are required for this A la carte restaurant with Asian cuisine. Restaurant is open for dinner only.
  • Restaurant Yucatan Buffet
    No reservation required for this international buffet restaurant.  Open during breakfast, lunch, and dinner hours and closed in between.
  • Various Bars/Lounges

    - Bar Plaza
    - Bar Lobby
    - Bar de Espera
    - Bar Piscina Platinum
    - Bar Salsa
    - Bar Pool
    - Bar Sky

Enjoy 24-hour room service, laundry / valet service , public Wi-Fi, and more!
On-Site Amenities
  • 24-hour room service†
  • Concierge desk
  • Exercise gym
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars
  • Medical Facilities Service†
  • Meeting rooms†
  • Non-smoking rooms available
  • Outdoor pool
  • 24-hour room service†
  • Concierge desk
  • Exercise gym
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars
  • Medical Facilities Service†
  • Meeting rooms†
  • Non-smoking rooms available
  • Outdoor pool
  • Phone services†
  • Restaurant†
  • Room service†
  • Spa†
  • Tennis court†
  • Water sports†
Off-Site Amenities
  • Business Center†
On-Site Wedding Services
  • Please contact the property directly for more information about available wedding services.

† Fees may apply

Spend an evening out dancing, or enjoy an indulgent afternoon in the resort's spa center.
On-Site Recreation
  • Dancing †
  • Fitness center on-site
  • Jogging trail
    Shared open trail for walking and running.
  • Motorized Water Sports †
  • Non-Motorized Water Sports
  • Shopping †
  • Spa †
  • Tennis court †

    There are 6 tennis courts.

Off-Site Attraction
  • Playa del Carmen

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 8254 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Enrique is the best!!!!!!!

    Incredible experience made even better by Enrique at the lobby/bellman. He went above and beyond basically every day to make sure we were happy, cared for, and without a worry. Enrique, thank you again for making it special.

    Jul 07, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    An Amazing Experience!

    We had the best time staying here! This was our first all-inclusive resort and we will definitely be coming back again in the future. Everything from the entertainment, the services, and the food were excellent. When we first got to the place, we were greeted by the bellhop Israel who made a point of remembering us and always greeting us every time we saw him. He took great care of our luggage when we arrived and as we awaited our transportation for departure. We stayed in a junior deluxe suite with a swim-out pool that we were in almost all the time. We were in a quieter area that wasn't too far from the main pool, but allowed us to have some privacy as well. The room was very nice and spacious, and made for a comfortable stay. The resort had a buffet that had a rotation of cuisines from different countries. There was always lots to choose from, and they even had a 24-hour snack bar that you could visit. The hostess Lizeth was very nice and friendly, and greeted us for every meal. We had some amazing servers, particularly Abelino and Rosemberg who were always going above and beyond. We were lucky to have them multiple times throughout our visit! The resort also had a wide variety of restaurants that focused on different cuisines. We particularly loved the teppanyaki restaurant, which we visited multiple times. The whole experience was really enjoyable and memorable. If you plan on visiting, this was the only restaurant at this resort that required a reservation! They opened for reservations at 5:30pm, but we would definitely recommend getting there a little bit earlier to secure your spot. The Italian restaurant was also amazing! The service was good and every course was delicious. They also had a Tex-Mex grill-styled restaurant that was also very delicious, with the patio having a nice ambiance. In terms of the entertainment, there were a wide variety of activities that you could participate in. They give you a schedule upon checking in of all the activities in both the main pool and the sports complex. At the sports complex, we participated in paddleboarding, the batting cages, and played a couple rounds of pool. We were very lucky to meet Humberto on our first visit there. He recommended what events and activities to participate in, and we were able to meet up with him all throughout our stay as he was running activities. We attended the poker event later that night per his suggestion, where we had a blast playing blackjack with him, and roulette where we first got to meet Luna. Luna, like Humberto, was part of the entertainment staff and we were able to see her several times throughout our stay. Their energy and passion was infectious, and really made our stay. They would always call us out during activities to get us to join, pulling us up to dance along with them and always excited to see familiar faces. We didn't get to meet Gordon Ramsey (another one of the entertainment staff) until later into our stay, but like Luna and Humberto, his energy was infectious and always seemed excited to see us. These three people really made our stay, and we were sad to say goodbye to them at the end. Overall, our stay was very pleasant! Both the food and the staff were excellent and really made our stay. We look forward to coming back again soon!

    Jul 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Awesome staff service

    Really enjoyed our stay there. I went there with my wife last week. All the staff was super friendly, specially bellboy Javier Reyes. The buffet food is amazing too! Totally recommended

    Jul 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great experience and amazing service!

    Excellent experience! The resort has many activities, restaurants, shows, pools, etc. Javier Reyes, the bell boy, had an amazing attitude and service, and made us feel very welcome! Definitely recommend!

    Jul 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Entertainment, Lots of Fun!

    Our family enjoyed our stay at this resort. The Entertainment Team (Johny, Malu, Mar, Luna, Rhamsy, Tania and Betto) were fabulous. They kept the guests participating in all activities throughout the week - they knew the guests by name and were very personable. The shows in the evening had us coming back every night. The rooms were very clean and the buffet had something for everyone. I can see us returning for another vacation if not for the resort - for another week shared with the Entertainment Team of 2025! Your team is fantastic!

    Jul 05, 2025
Hotel Advisories
  • AdvisoryStudents & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.95 Mexico Pesos (approx. $1.67 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check In: 3:00 PM
  • Check Out: 1:00 PM
  • Minimum Check-In Age: 18
  • Minimum Guest Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival. 

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. 

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel. 

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

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