What We Love
- Choose between relaxing in the hot tub on your room terrace or stepping directly into the pool.
- The Concierge Services make your vacation a memorable experience.
- The resort is located between Cancun, Tulum and other unforgettable tourist destinations.
Things to Know
- Guests have access to the nearby Grand Sunset and Grand Rivera resorts.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The resort offers wedding packages for celebrating your special day in Playa del Carmen.
Resort Details
- Restauranta la carte restaurants-The Kotatsu-Rodeo-Aroma-Bruschetta and BuffetAttire:Smart casual (long pants, closed shoes and shirt with mandatory sleeves for men, casual shorts and sandals are permitted for women)
- Restaurant AromaReservations are required for this A la carte international gourmet restaurant. Restaurant is open for dinner only.
- Restaurant BruschettaReservations are required for this A la carte restaurant with Italian cuisine. Restaurant is open for dinner only.
- Restaurant Rodeo GrillReservations are required for this A la carte restaurant with grill and Tex-Mex food offerings. Restaurant is open for dinner only.
- Restaurant ThaoReservations are required for this A la carte restaurant with Asian cuisine. Restaurant is open for dinner only.
- Restaurant Yucatan BuffetNo reservation required for this international buffet restaurant. Open during breakfast, lunch, and dinner hours and closed in between.
- Various Bars/Lounges
- Bar Plaza
- Bar Lobby
- Bar de Espera
- Bar Piscina Platinum
- Bar Salsa
- Bar Pool
- Bar Sky
- 24-hour room service†
- Concierge desk
- Exercise gym
- Internet services†
- Laundry/Valet service†
- Lounges/bars
- Medical Facilities Service†
- Meeting rooms†
- Non-smoking rooms available
- Outdoor pool
- 24-hour room service†
- Concierge desk
- Exercise gym
- Internet services†
- Laundry/Valet service†
- Lounges/bars
- Medical Facilities Service†
- Meeting rooms†
- Non-smoking rooms available
- Outdoor pool
- Phone services†
- Restaurant†
- Room service†
- Spa†
- Tennis court†
- Water sports†
- Business Center†
- Please contact the property directly for more information about available wedding services.
† Fees may apply
- Dancing †
- Fitness center on-site
- Jogging trailShared open trail for walking and running.
- Motorized Water Sports †
- Non-Motorized Water Sports
- Shopping †
- Spa †
- Tennis court †
There are 6 tennis courts.
- Playa del Carmen
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8254 reviews
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Jul 07, 2025Enrique is the best!!!!!!!
Incredible experience made even better by Enrique at the lobby/bellman. He went above and beyond basically every day to make sure we were happy, cared for, and without a worry. Enrique, thank you again for making it special.
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Jul 06, 2025
An Amazing Experience!
We had the best time staying here! This was our first all-inclusive resort and we will definitely be coming back again in the future. Everything from the entertainment, the services, and the food were excellent. When we first got to the place, we were greeted by the bellhop Israel who made a point of remembering us and always greeting us every time we saw him. He took great care of our luggage when we arrived and as we awaited our transportation for departure. We stayed in a junior deluxe suite with a swim-out pool that we were in almost all the time. We were in a quieter area that wasn't too far from the main pool, but allowed us to have some privacy as well. The room was very nice and spacious, and made for a comfortable stay. The resort had a buffet that had a rotation of cuisines from different countries. There was always lots to choose from, and they even had a 24-hour snack bar that you could visit. The hostess Lizeth was very nice and friendly, and greeted us for every meal. We had some amazing servers, particularly Abelino and Rosemberg who were always going above and beyond. We were lucky to have them multiple times throughout our visit! The resort also had a wide variety of restaurants that focused on different cuisines. We particularly loved the teppanyaki restaurant, which we visited multiple times. The whole experience was really enjoyable and memorable. If you plan on visiting, this was the only restaurant at this resort that required a reservation! They opened for reservations at 5:30pm, but we would definitely recommend getting there a little bit earlier to secure your spot. The Italian restaurant was also amazing! The service was good and every course was delicious. They also had a Tex-Mex grill-styled restaurant that was also very delicious, with the patio having a nice ambiance. In terms of the entertainment, there were a wide variety of activities that you could participate in. They give you a schedule upon checking in of all the activities in both the main pool and the sports complex. At the sports complex, we participated in paddleboarding, the batting cages, and played a couple rounds of pool. We were very lucky to meet Humberto on our first visit there. He recommended what events and activities to participate in, and we were able to meet up with him all throughout our stay as he was running activities. We attended the poker event later that night per his suggestion, where we had a blast playing blackjack with him, and roulette where we first got to meet Luna. Luna, like Humberto, was part of the entertainment staff and we were able to see her several times throughout our stay. Their energy and passion was infectious, and really made our stay. They would always call us out during activities to get us to join, pulling us up to dance along with them and always excited to see familiar faces. We didn't get to meet Gordon Ramsey (another one of the entertainment staff) until later into our stay, but like Luna and Humberto, his energy was infectious and always seemed excited to see us. These three people really made our stay, and we were sad to say goodbye to them at the end. Overall, our stay was very pleasant! Both the food and the staff were excellent and really made our stay. We look forward to coming back again soon!
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Jul 06, 2025
Awesome staff service
Really enjoyed our stay there. I went there with my wife last week. All the staff was super friendly, specially bellboy Javier Reyes. The buffet food is amazing too! Totally recommended
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Jul 06, 2025
Great experience and amazing service!
Excellent experience! The resort has many activities, restaurants, shows, pools, etc. Javier Reyes, the bell boy, had an amazing attitude and service, and made us feel very welcome! Definitely recommend!
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Jul 05, 2025
Great Entertainment, Lots of Fun!
Our family enjoyed our stay at this resort. The Entertainment Team (Johny, Malu, Mar, Luna, Rhamsy, Tania and Betto) were fabulous. They kept the guests participating in all activities throughout the week - they knew the guests by name and were very personable. The shows in the evening had us coming back every night. The rooms were very clean and the buffet had something for everyone. I can see us returning for another vacation if not for the resort - for another week shared with the Entertainment Team of 2025! Your team is fantastic!
- AdvisoryStudents & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.95 Mexico Pesos (approx. $1.67 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 1:00 PM
- Minimum Check-In Age: 18
- Minimum Guest Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.