What We Love
- Choose between relaxing in the hot tub on your room terrace or stepping directly into the pool.
- The Concierge Services make your vacation a memorable experience.
- The resort is located between Cancun, Tulum and other unforgettable tourist destinations.
Things to Know
- Guests have access to the nearby Grand Sunset and Grand Rivera resorts.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The resort offers wedding packages for celebrating your special day in Playa del Carmen.
Resort Details
- Restauranta la carte restaurants-The Kotatsu-Rodeo-Aroma-Bruschetta and BuffetAttire:Smart casual (long pants, closed shoes and shirt with mandatory sleeves for men, casual shorts and sandals are permitted for women)
- Restaurant AromaReservations are required for this A la carte international gourmet restaurant. Restaurant is open for dinner only.
- Restaurant BruschettaReservations are required for this A la carte restaurant with Italian cuisine. Restaurant is open for dinner only.
- Restaurant Rodeo GrillReservations are required for this A la carte restaurant with grill and Tex-Mex food offerings. Restaurant is open for dinner only.
- Restaurant ThaoReservations are required for this A la carte restaurant with Asian cuisine. Restaurant is open for dinner only.
- Restaurant Yucatan BuffetNo reservation required for this international buffet restaurant. Open during breakfast, lunch, and dinner hours and closed in between.
- Various Bars/Lounges
- Bar Plaza
- Bar Lobby
- Bar de Espera
- Bar Piscina Platinum
- Bar Salsa
- Bar Pool
- Bar Sky
- 24-hour room service†
- Concierge desk
- Exercise gym
- Internet services†
- Laundry/Valet service†
- Lounges/bars
- Medical Facilities Service†
- Meeting rooms†
- Non-smoking rooms available
- Outdoor pool
- 24-hour room service†
- Concierge desk
- Exercise gym
- Internet services†
- Laundry/Valet service†
- Lounges/bars
- Medical Facilities Service†
- Meeting rooms†
- Non-smoking rooms available
- Outdoor pool
- Phone services†
- Restaurant†
- Room service†
- Spa†
- Tennis court†
- Water sports†
- Business Center†
- Please contact the property directly for more information about available wedding services.
† Fees may apply
- Dancing †
- Fitness center on-site
- Jogging trailShared open trail for walking and running.
- Motorized Water Sports †
- Non-Motorized Water Sports
- Shopping †
- Spa †
- Tennis court †
There are 6 tennis courts.
- Playa del Carmen
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Unforgettable Experience at Platinum Yucatán Princess! ⭐️⭐️⭐️⭐️⭐️ We had an absolutely amazing stay at Platinum Yucatán Princess! From the moment we arrived, we were impressed with the delicious food, professional and friendly staff, and the variety of fun and engaging activities offered every day. A huge shoutout to Heriberto (Beto) and the Entertainment Team—they made us feel right at home with their energy, hospitality, and dedication. Their positive attitude and genuine care made our days by the pool even more enjoyable. Mar from the Sport Park was another standout. She’s an excellent instructor—so patient, respectful, and professional. She made trying a new sport feel fun and accessible, always with a smile and encouraging words. We truly appreciated her empathy and enthusiasm. At the pool bar, Leopoldo (Leo) kept the drinks and laughs flowing! He’s incredibly kind, quick with service, and has a fantastic sense of humor that kept everyone smiling. And at the buffet, Lily greeted us every day with a warm smile and ensured we had the best food experience possible. The variety and quality of the food were excellent every single day. The hotel itself is spotless, the staff is consistently kind and attentive, and the atmosphere is both relaxing and vibrant. We truly had a blast and can’t wait to return to Platinum Yucatán Princess in the future. Highly recommended for anyone looking for a memorable all-inclusive getaway!
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Spa-ctacular treatments with Ana and Virginia!
This is a review on the spa specifically. Upon arrival, you are offered one treatment at 50% off, so we went for one of the couple experiences - 110 minutes of a massage, with a chocolate body scrub, bottle of sparkling wine and time in the jacuzzi tub. It was absolutely FANTASTIC, and we say this as a couple who regularly go for massages at home. Ana initially dealt with my partner and I. She suggested we take 2 minutes in the sauna, just to warm and loosen up our muscles. We were then taken into a treatment room & she explained exactly what would happen. At this point Virginia, another therapist, came in to work on my partner. John is really muscular and the therapists we see at home have to work incredibly hard to get into the knots. Virginia worked brilliantly on him, getting, intuitively, into all the tense spots. Well, both women were, no exaggeration, phenomenal. Ana was brilliant, getting right into tense spots that I always have, one’s around my shoulder blades and neck. She moved my neck and I felt it click into place. All of this was done gently and assuredly. I am desperate to book in again for another treatment before I leave for home. My partner is the same. Please, if you can afford to financially or time-wise, book a treatment at the spa - you won’t forget it!
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Javier helps with the luggage and showed us to our room, the food was great and the drinks were amazing. The pools are amazing as well
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Unforgettable experience
Great hotel The rooms are totally comfortable, the variety of restaurants are all very nice, the entertainment team does a great job with their activities every day, especially Mar. We were with her in activities like rifle class and saving the princess. We love that girl and we love Mexico. Thank you for the unforgettable experience.
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Stay away from the beach
We arrived the other day for our summer vacation. Have never seen the sargassum so bad. The smell is toxic and the beach was unusable yesterday. The staff and the food are as great as always which is why we keep coming back. I know the seaweed is out of their control but when we went for a walk down to the beach during both the morning and the afternoon, there was no one actively working on it😔 This amount of seaweed needs machinery to remove it and the hotel needs to do more to make the beach is useable again. The hotel is very very quiet with them alternating restaurants open. I think the beach is having a big impact on tourism here.
- AdvisoryStudents & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.95 Mexico Pesos (approx. $1.67 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 1:00 PM
- Minimum Check-In Age: 18
- Minimum Guest Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.