Platinum Yucatan Princess All Suites & Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8275 reviews

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  Unforgettable Experience at Platinum Yucatán Princess! ⭐️⭐️⭐️⭐️⭐️ We had an absolutely amazing stay at Platinum Yucatán Princess! From the moment we arrived, we were impressed with the delicious food, professional and friendly staff, and the variety of fun and engaging activities offered every day. A huge shoutout to Heriberto (Beto) and the Entertainment Team—they made us feel right at home with their energy, hospitality, and dedication. Their positive attitude and genuine care made our days by the pool even more enjoyable. Mar from the Sport Park was another standout. She’s an excellent instructor—so patient, respectful, and professional. She made trying a new sport feel fun and accessible, always with a smile and encouraging words. We truly appreciated her empathy and enthusiasm. At the pool bar, Leopoldo (Leo) kept the drinks and laughs flowing! He’s incredibly kind, quick with service, and has a fantastic sense of humor that kept everyone smiling. And at the buffet, Lily greeted us every day with a warm smile and ensured we had the best food experience possible. The variety and quality of the food were excellent every single day. The hotel itself is spotless, the staff is consistently kind and attentive, and the atmosphere is both relaxing and vibrant. We truly had a blast and can’t wait to return to Platinum Yucatán Princess in the future. Highly recommended for anyone looking for a memorable all-inclusive getaway!

  Jul 19, 2025
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  Spa-ctacular treatments with Ana and Virginia!

  This is a review on the spa specifically. Upon arrival, you are offered one treatment at 50% off, so we went for one of the couple experiences - 110 minutes of a massage, with a chocolate body scrub, bottle of sparkling wine and time in the jacuzzi tub. It was absolutely FANTASTIC, and we say this as a couple who regularly go for massages at home. Ana initially dealt with my partner and I. She suggested we take 2 minutes in the sauna, just to warm and loosen up our muscles. We were then taken into a treatment room & she explained exactly what would happen. At this point Virginia, another therapist, came in to work on my partner. John is really muscular and the therapists we see at home have to work incredibly hard to get into the knots. Virginia worked brilliantly on him, getting, intuitively, into all the tense spots. Well, both women were, no exaggeration, phenomenal. Ana was brilliant, getting right into tense spots that I always have, one’s around my shoulder blades and neck. She moved my neck and I felt it click into place. All of this was done gently and assuredly. I am desperate to book in again for another treatment before I leave for home. My partner is the same. Please, if you can afford to financially or time-wise, book a treatment at the spa - you won’t forget it!

  Jul 18, 2025
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  Javier helps with the luggage and showed us to our room, the food was great and the drinks were amazing. The pools are amazing as well

  Jul 18, 2025
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  Unforgettable experience

  Great hotel The rooms are totally comfortable, the variety of restaurants are all very nice, the entertainment team does a great job with their activities every day, especially Mar. We were with her in activities like rifle class and saving the princess. We love that girl and we love Mexico. Thank you for the unforgettable experience.

  Jul 18, 2025
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  Stay away from the beach

  We arrived the other day for our summer vacation. Have never seen the sargassum so bad. The smell is toxic and the beach was unusable yesterday. The staff and the food are as great as always which is why we keep coming back. I know the seaweed is out of their control but when we went for a walk down to the beach during both the morning and the afternoon, there was no one actively working on it😔 This amount of seaweed needs machinery to remove it and the hotel needs to do more to make the beach is useable again. The hotel is very very quiet with them alternating restaurants open. I think the beach is having a big impact on tourism here.

  Jul 18, 2025