What We Love

  • Choose between relaxing in the hot tub on your room terrace or stepping directly into the pool.
  • The Concierge Services make your vacation a memorable experience.
  • The resort is located between Cancun, Tulum and other unforgettable tourist destinations.

Things to Know

  • Guests have access to the nearby Grand Sunset and Grand Rivera resorts.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • The resort offers wedding packages for celebrating your special day in Playa del Carmen.
Hotel Promotions
Honeymoon Inclusions.
Guests celebrating their honeymoon with us will receive:

*  Room with king size bed (Subject to availability)
*  Petit fours Platter (1 per stay)
*  One bottle of sparkling wine
*  Nightly bed turndown service
*  Late check out free of charge (Subject to availability)
*  Special decoration in the room
*  Special dinner for honeymooners
*  Complementary photo souvenir

Terms and conditions:  Proof of marriage is required at check-in.  Available for clients married within a maximum of 30 days before arrival date.  To receive this offer, just enter ""HONEYMOON"" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Applicable Dates:
Booking Dates: 30 Nov 2022 to 22 Dec 2027
Travel Dates: 30 Nov 2022 to 22 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities
All Inclusive Includes:

*  All inclusive 24 hours.
*  Breakfast, lunch, dinner and snacks
*  Premium Beverages.
*  Fully equipped Fitness Centre
*  Daytime organized activities and nightly Entertainment
*  Club “La Salsa”
*  Non-motorized water Sports (free use)
*  6 tennis courts
*  1 multiuse court (basketball, football, etc.)
*  Introductory scuba lesson (1 lesson per person per stay)
*  Baseball batting boxes
*  Golf driving range
*  Open trail for walking / running
*  Wi-fi internet connection
*  24 Hour Room Service
*  Club house
*  Umbrella in all the rooms
*  Private check in with cold towels and welcome drink on arrival
*  Access to the facilities and services of the Hotels Grand Riviera Princess and Grand Sunset Princess (except their Family, Platinum & Villas Exclusive areas)

Important Information: Above inclusions are subject to change at any time without prior notice. Complete details of inclusions can be requested by guests at check-in. Group and other restrictions may apply.

Applicable Dates:
Booking Dates: 25 Mar 2024 to 22 Dec 2027
Travel Dates: 25 Mar 2024 to 22 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Enjoy a mouth-watering variety of delicious a la carte dining options during your stay!
OnSite Dining
  • Restaurant
    a la carte restaurants
    -The Kotatsu
    -Rodeo
    -Aroma
    -Bruschetta and Buffet
     
    Attire:
    Smart casual (long pants, closed shoes and shirt with mandatory sleeves for men, casual shorts and sandals are permitted for women) 
  • Restaurant Aroma
    Reservations are required for this A la carte international gourmet restaurant. Restaurant is open for dinner only.
  • Restaurant Bruschetta
    Reservations are required for this A la carte restaurant with Italian cuisine. Restaurant is open for dinner only.
  • Restaurant Rodeo Grill
    Reservations are required for this A la carte restaurant with grill and Tex-Mex food offerings. Restaurant is open for dinner only. 
  • Restaurant Thao
    Reservations are required for this A la carte restaurant with Asian cuisine. Restaurant is open for dinner only.
  • Restaurant Yucatan Buffet
    No reservation required for this international buffet restaurant.  Open during breakfast, lunch, and dinner hours and closed in between.
  • Various Bars/Lounges

    - Bar Plaza
    - Bar Lobby
    - Bar de Espera
    - Bar Piscina Platinum
    - Bar Salsa
    - Bar Pool
    - Bar Sky

Enjoy 24-hour room service, laundry / valet service , public Wi-Fi, and more!
On-Site Amenities
  • 24-hour room service†
  • Concierge desk
  • Exercise gym
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars
  • Medical Facilities Service†
  • Meeting rooms†
  • Non-smoking rooms available
  • Outdoor pool
  • 24-hour room service†
  • Concierge desk
  • Exercise gym
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars
  • Medical Facilities Service†
  • Meeting rooms†
  • Non-smoking rooms available
  • Outdoor pool
  • Phone services†
  • Restaurant†
  • Room service†
  • Spa†
  • Tennis court†
  • Water sports†
Off-Site Amenities
  • Business Center†
On-Site Wedding Services
  • Please contact the property directly for more information about available wedding services.

† Fees may apply

Spend an evening out dancing, or enjoy an indulgent afternoon in the resort's spa center.
On-Site Recreation
  • Dancing †
  • Fitness center on-site
  • Jogging trail
    Shared open trail for walking and running.
  • Motorized Water Sports †
  • Non-Motorized Water Sports
  • Shopping †
  • Spa †
  • Tennis court †

    There are 6 tennis courts.

Off-Site Attraction
  • Playa del Carmen

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 8275 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating

    Unforgettable Experience at Platinum Yucatán Princess! ⭐️⭐️⭐️⭐️⭐️ We had an absolutely amazing stay at Platinum Yucatán Princess! From the moment we arrived, we were impressed with the delicious food, professional and friendly staff, and the variety of fun and engaging activities offered every day. A huge shoutout to Heriberto (Beto) and the Entertainment Team—they made us feel right at home with their energy, hospitality, and dedication. Their positive attitude and genuine care made our days by the pool even more enjoyable. Mar from the Sport Park was another standout. She’s an excellent instructor—so patient, respectful, and professional. She made trying a new sport feel fun and accessible, always with a smile and encouraging words. We truly appreciated her empathy and enthusiasm. At the pool bar, Leopoldo (Leo) kept the drinks and laughs flowing! He’s incredibly kind, quick with service, and has a fantastic sense of humor that kept everyone smiling. And at the buffet, Lily greeted us every day with a warm smile and ensured we had the best food experience possible. The variety and quality of the food were excellent every single day. The hotel itself is spotless, the staff is consistently kind and attentive, and the atmosphere is both relaxing and vibrant. We truly had a blast and can’t wait to return to Platinum Yucatán Princess in the future. Highly recommended for anyone looking for a memorable all-inclusive getaway!

    Jul 19, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Spa-ctacular treatments with Ana and Virginia!

    This is a review on the spa specifically. Upon arrival, you are offered one treatment at 50% off, so we went for one of the couple experiences - 110 minutes of a massage, with a chocolate body scrub, bottle of sparkling wine and time in the jacuzzi tub. It was absolutely FANTASTIC, and we say this as a couple who regularly go for massages at home. Ana initially dealt with my partner and I. She suggested we take 2 minutes in the sauna, just to warm and loosen up our muscles. We were then taken into a treatment room & she explained exactly what would happen. At this point Virginia, another therapist, came in to work on my partner. John is really muscular and the therapists we see at home have to work incredibly hard to get into the knots. Virginia worked brilliantly on him, getting, intuitively, into all the tense spots. Well, both women were, no exaggeration, phenomenal. Ana was brilliant, getting right into tense spots that I always have, one’s around my shoulder blades and neck. She moved my neck and I felt it click into place. All of this was done gently and assuredly. I am desperate to book in again for another treatment before I leave for home. My partner is the same. Please, if you can afford to financially or time-wise, book a treatment at the spa - you won’t forget it!

    Jul 18, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating

    Javier helps with the luggage and showed us to our room, the food was great and the drinks were amazing. The pools are amazing as well

    Jul 18, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Unforgettable experience

    Great hotel The rooms are totally comfortable, the variety of restaurants are all very nice, the entertainment team does a great job with their activities every day, especially Mar. We were with her in activities like rifle class and saving the princess. We love that girl and we love Mexico. Thank you for the unforgettable experience.

    Jul 18, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Stay away from the beach

    We arrived the other day for our summer vacation. Have never seen the sargassum so bad. The smell is toxic and the beach was unusable yesterday. The staff and the food are as great as always which is why we keep coming back. I know the seaweed is out of their control but when we went for a walk down to the beach during both the morning and the afternoon, there was no one actively working on it😔 This amount of seaweed needs machinery to remove it and the hotel needs to do more to make the beach is useable again. The hotel is very very quiet with them alternating restaurants open. I think the beach is having a big impact on tourism here.

    Jul 18, 2025
Hotel Advisories
  • AdvisoryStudents & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.95 Mexico Pesos (approx. $1.67 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check In: 3:00 PM
  • Check Out: 1:00 PM
  • Minimum Check-In Age: 18
  • Minimum Guest Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival. 

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. 

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel. 

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

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