What We Love

  • Choose between relaxing in the hot tub on your room terrace or stepping directly into the pool.
  • The Concierge Services make your vacation a memorable experience.
  • The resort is located between Cancun, Tulum and other unforgettable tourist destinations.

Things to Know

  • Guests have access to the nearby Grand Sunset and Grand Rivera resorts.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • The resort offers wedding packages for celebrating your special day in Playa del Carmen.
Hotel Promotions
Honeymoon Inclusions.
Guests celebrating their honeymoon with us will receive:

*  Room with king size bed (Subject to availability)
*  Petit fours Platter (1 per stay)
*  One bottle of sparkling wine
*  Nightly bed turndown service
*  Late check out free of charge (Subject to availability)
*  Special decoration in the room
*  Special dinner for honeymooners
*  Complementary photo souvenir

Terms and conditions:  Proof of marriage is required at check-in.  Available for clients married within a maximum of 30 days before arrival date.  To receive this offer, just enter ""HONEYMOON"" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Applicable Dates:
Booking Dates: 30 Nov 2022 to 22 Dec 2027
Travel Dates: 30 Nov 2022 to 22 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities
All Inclusive Includes:

*  All inclusive 24 hours.
*  Breakfast, lunch, dinner and snacks
*  Premium Beverages.
*  Fully equipped Fitness Centre
*  Daytime organized activities and nightly Entertainment
*  Club “La Salsa”
*  Non-motorized water Sports (free use)
*  6 tennis courts
*  1 multiuse court (basketball, football, etc.)
*  Introductory scuba lesson (1 lesson per person per stay)
*  Baseball batting boxes
*  Golf driving range
*  Open trail for walking / running
*  Wi-fi internet connection
*  24 Hour Room Service
*  Club house
*  Umbrella in all the rooms
*  Private check in with cold towels and welcome drink on arrival
*  Access to the facilities and services of the Hotels Grand Riviera Princess and Grand Sunset Princess (except their Family, Platinum & Villas Exclusive areas)

Important Information: Above inclusions are subject to change at any time without prior notice. Complete details of inclusions can be requested by guests at check-in. Group and other restrictions may apply.

Applicable Dates:
Booking Dates: 25 Mar 2024 to 22 Dec 2027
Travel Dates: 25 Mar 2024 to 22 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
Enjoy a mouth-watering variety of delicious a la carte dining options during your stay!
OnSite Dining
  • Restaurant
    a la carte restaurants
    -The Kotatsu
    -Rodeo
    -Aroma
    -Bruschetta and Buffet
     
    Attire:
    Smart casual (long pants, closed shoes and shirt with mandatory sleeves for men, casual shorts and sandals are permitted for women) 
  • Restaurant Aroma
    Reservations are required for this A la carte international gourmet restaurant. Restaurant is open for dinner only.
  • Restaurant Bruschetta
    Reservations are required for this A la carte restaurant with Italian cuisine. Restaurant is open for dinner only.
  • Restaurant Rodeo Grill
    Reservations are required for this A la carte restaurant with grill and Tex-Mex food offerings. Restaurant is open for dinner only. 
  • Restaurant Thao
    Reservations are required for this A la carte restaurant with Asian cuisine. Restaurant is open for dinner only.
  • Restaurant Yucatan Buffet
    No reservation required for this international buffet restaurant.  Open during breakfast, lunch, and dinner hours and closed in between.
  • Various Bars/Lounges

    - Bar Plaza
    - Bar Lobby
    - Bar de Espera
    - Bar Piscina Platinum
    - Bar Salsa
    - Bar Pool
    - Bar Sky

Enjoy 24-hour room service, laundry / valet service , public Wi-Fi, and more!
On-Site Amenities
  • 24-hour room service†
  • Concierge desk
  • Exercise gym
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars
  • Medical Facilities Service†
  • Meeting rooms†
  • Non-smoking rooms available
  • Outdoor pool
  • 24-hour room service†
  • Concierge desk
  • Exercise gym
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars
  • Medical Facilities Service†
  • Meeting rooms†
  • Non-smoking rooms available
  • Outdoor pool
  • Phone services†
  • Restaurant†
  • Room service†
  • Spa†
  • Tennis court†
  • Water sports†
Off-Site Amenities
  • Business Center†
On-Site Wedding Services
  • Please contact the property directly for more information about available wedding services.

† Fees may apply

Spend an evening out dancing, or enjoy an indulgent afternoon in the resort's spa center.
On-Site Recreation
  • Dancing †
  • Fitness center on-site
  • Jogging trail
    Shared open trail for walking and running.
  • Motorized Water Sports †
  • Non-Motorized Water Sports
  • Shopping †
  • Spa †
  • Tennis court †

    There are 6 tennis courts.

Off-Site Attraction
  • Playa del Carmen

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 8274 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Bell boy Javier Reyes and Bryan.

    If you see a bell boy named javier Reyes, do not walk but go run to him. Best personality and customer service I have received in years. Will go miles beyond to make you feel comfortable during your stay and will help you with anything you need or want. And if you go to the buffet ask for Bryan. Provides excellent service while being engaging with very impressive sound impersonations.

    Jul 15, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Shout Out!!!

    My experience at Platinum Yucatan Princess was amazing. Staff were friendly and food was good. Clean and nice. Rogelio Esquivel Made my dinner experience welcoming. He was nice and so professional every time I would go for dinner. Shout out to Rogelio.🏝️🏖️

    Jul 15, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Most Relaxing Adults Only Trip in Mexico

    The best keep secret Adults Only resort in Playa de Carmen Mexico 🇲🇽. The staff members are GREAT, especially Jauler Reyes. He was the most helpful bellboy we've had throughout all of our traveling around the world. Also, Rodolfo at La Hacienda over at the Grand Riviera Princess made our final dinner night very special. Call Alfred with Stargaze Vacations at 1.844.782.7429 to plan your vacation.

    Jul 15, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great experience!!

    The hotel was great.The entire staff was very attentive and helpful. The rooms were very comfortable. Room service was fairly quick, and the food was good. They had a very friendly entertainment team, specially Beto and Luna. Great experience!!!

    Jul 14, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing week and amazing staff

    My husband and I had a great time! We were in a junior swim out room (4012) and it was the perfect location for us- not right beside the main pool but close to everything. It was a big room and well stocked. We had lots of fun doing the activities each day. There was a good variety of games and activities at the main pool and sports park. Some of our favourites were the music and movie trivia, aqua Zumba, aqua aerobics, crazy games, guacamole and ceviche classes, casino night and SUP yoga. Big thanks to the Entertainment Team including Luna, Joni, Beto, Gordon Ramsey, Malu and Tania! They always brought the energy and excitement to the different activities. Marcos was a great SUP yoga instructor. Thank you to the other staff who were so lovely and helpful, too! Herribierto the bartender, Miguel in the restaurants and Armando in the buffet just to name a few. Enrique and the bellhop team were all so friendly as well. We enjoyed all the food especially the flavours at La Bruchetta and the variety at the buffet. Overall, we had an amazing week. We would definitely recommend it!

    Jul 13, 2025
Hotel Advisories
  • AdvisoryStudents & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.95 Mexico Pesos (approx. $1.67 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check In: 3:00 PM
  • Check Out: 1:00 PM
  • Minimum Check-In Age: 18
  • Minimum Guest Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival. 

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. 

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel. 

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

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