Platinum Yucatan Princess All Suites & Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8254 reviews

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  Vacation

  Excelent atention of Javier Reyes of Bell boy. Very good person and good job. Tanhks por do you have this People 🙋🙋🙋👍👍👍👍👍👍👍

  Jul 09, 2025
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  Favorite resort-4th time here and we will return!

  This was our 4th time here and this resort never disappoints! Great food, we mostly ate buffet at the sister resort as it had more options! The coffee is phenomenal wherever you go. The rooms are clean, spacious and never run out of nice clean towels. Beds are a little bit hard for my liking but the swim out room makes up for this. Nice hot water everyday, fridge is always stocked up. Unfortunately the beach was covered in sargassum but that did not ruin our trip, as we were always in the pool. Pool staff are always greeting you with a smile and ready to whip up a beverage for you. Entertainment team never disappoints with fun games! Hotel cleaning staff and all staff always greet you with a "Hola! Buenas dias" live that! Front concierge staff are very helpful with whatever you need! Israel is the bomb when helping with booking taxi, making sure you are safe at all times and lifting my heavy luggage! We will be returning again soon!

  Jul 09, 2025
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  2nd stay NOT A CHARM

  This was our 2nd stay and I will never stay again. Place is run down and needs and upgrade. They limit the options of restaurants that are open and the buffet if full of mosquitos. The wait staff even sad management knows and won’t do anything about it. We had an amazing time our first trip and decided this would be a great place to return for our 10th anniversary with our friends. While the employees were amazing, the rest was not. Pool bar closed at 6, food was mediocre except for the Hibachi grill and everything else is additional fees. We were charged additional money at check out (municipal taxes) that they charged us upon checkin but for some reason there was an additional fee. I was surprised by how empty the resort was compared to when we came the first time (2021). The last night we booked at the only restaurant open (other than the buffet) and were told upon sitting at the table because we were a party of 10 we had to PURCHASE either 2 bottles of wine or PURCHASE 2 orders from the other menu that they have; thank goodness we have friends that couldn’t find anything off the regular menu. NEVER AGAIN

  Jul 08, 2025
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  Enrique is the best!!!!!!!

  Incredible experience made even better by Enrique at the lobby/bellman. He went above and beyond basically every day to make sure we were happy, cared for, and without a worry. Enrique, thank you again for making it special.

  Jul 07, 2025
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  An Amazing Experience!

  We had the best time staying here! This was our first all-inclusive resort and we will definitely be coming back again in the future. Everything from the entertainment, the services, and the food were excellent. When we first got to the place, we were greeted by the bellhop Israel who made a point of remembering us and always greeting us every time we saw him. He took great care of our luggage when we arrived and as we awaited our transportation for departure. We stayed in a junior deluxe suite with a swim-out pool that we were in almost all the time. We were in a quieter area that wasn't too far from the main pool, but allowed us to have some privacy as well. The room was very nice and spacious, and made for a comfortable stay. The resort had a buffet that had a rotation of cuisines from different countries. There was always lots to choose from, and they even had a 24-hour snack bar that you could visit. The hostess Lizeth was very nice and friendly, and greeted us for every meal. We had some amazing servers, particularly Abelino and Rosemberg who were always going above and beyond. We were lucky to have them multiple times throughout our visit! The resort also had a wide variety of restaurants that focused on different cuisines. We particularly loved the teppanyaki restaurant, which we visited multiple times. The whole experience was really enjoyable and memorable. If you plan on visiting, this was the only restaurant at this resort that required a reservation! They opened for reservations at 5:30pm, but we would definitely recommend getting there a little bit earlier to secure your spot. The Italian restaurant was also amazing! The service was good and every course was delicious. They also had a Tex-Mex grill-styled restaurant that was also very delicious, with the patio having a nice ambiance. In terms of the entertainment, there were a wide variety of activities that you could participate in. They give you a schedule upon checking in of all the activities in both the main pool and the sports complex. At the sports complex, we participated in paddleboarding, the batting cages, and played a couple rounds of pool. We were very lucky to meet Humberto on our first visit there. He recommended what events and activities to participate in, and we were able to meet up with him all throughout our stay as he was running activities. We attended the poker event later that night per his suggestion, where we had a blast playing blackjack with him, and roulette where we first got to meet Luna. Luna, like Humberto, was part of the entertainment staff and we were able to see her several times throughout our stay. Their energy and passion was infectious, and really made our stay. They would always call us out during activities to get us to join, pulling us up to dance along with them and always excited to see familiar faces. We didn't get to meet Gordon Ramsey (another one of the entertainment staff) until later into our stay, but like Luna and Humberto, his energy was infectious and always seemed excited to see us. These three people really made our stay, and we were sad to say goodbye to them at the end. Overall, our stay was very pleasant! Both the food and the staff were excellent and really made our stay. We look forward to coming back again soon!

  Jul 06, 2025