What We Love

  • Choose between relaxing in the hot tub on your room terrace or stepping directly into the pool.
  • The Concierge Services make your vacation a memorable experience.
  • The resort is located between Cancun, Tulum and other unforgettable tourist destinations.

Things to Know

  • Guests have access to the nearby Grand Sunset and Grand Rivera resorts.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • The resort offers wedding packages for celebrating your special day in Playa del Carmen.
Located on clear Caribbean water, Platinum Yucatan Princess All Suites & Spa Resort is sophisticated and contemporary in design and presentation. Modern touches weaved into this all-inclusive, luxurious style of a Mexican getaway you just cannot miss. 

All-inclusive means stress-free getaways: drinks, food and activities at your resort are included in the price of your vacay! Another perk: this resort is adults-only. Start your day by indulging in the myriad massages, facials, body scrubs, and body treatments at the spa. When you're ready to get moving, the resort has you covered, so don't worry about getting in your workouts! There's a fully equipped fitness center for the gym rats, free non-motorized water sports, a multi-use court for various sports, 6 tennis courts and more. 

With all this activity, you're bound to get hungry and the resort has you covered. The international buffet serves breakfast, lunch, and dinner. There's an Italian restaurant, a Grill/Tex Mex-option, another international eatery, and a sushi/Teppanyaki hot spot. The pool area has its own restaurant and snack location, and there's a grill in the beach area. For a more adult beverage option, there are 8 bars including swim-up bars all serving tasty drinks to lubricate your dream vacation. So whether you're into relaxing by the pool all day or mingling at a posh bar, Platinum Yucatan Princess will get you where you want to go. Just don't forget to pack some stylish clothes!

All-inclusive features include:

  • Adults-only
  • Free internet connection
  • Meeting facilities
  • Wedding packages
  • Medical Center (doctor on call 24 hours)
  • Access to the facilities and services of sister resorts

Location

Riviera Maya - Beach
Cancun International Airport : 37 miles

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Resort Details

Dining

Enjoy a mouth-watering variety of delicious a la carte dining options during your stay!
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Amenities

Enjoy 24-hour room service, laundry / valet service , public Wi-Fi, and more!
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Activities

Spend an evening out dancing, or enjoy an indulgent afternoon in the resort's spa center.
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Hotel Advisories

Advisory Students & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 32.57 Mexico Pesos (approx. $1.93 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 1:00 PM
Minimum Check-In Age: 18
Minimum Guest Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival. 

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. 

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel. 

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 7886 reviews
  • 3.0 star tripadvisor rating
    Definitely not 5 star

    This resort is a 4 star at best. Everything was just fine. 5 star resorts don’t let their property maintenance get this bad. Upgraded to a hot tub room which I would never even want to sit in it was so dirty and falling apart. Torn plastic sheets on the bed made me feel like a toddler again, musty smells, holes in walls, floors stained, couch falling apart. Housekeeping was poor. When you book a 5 star hotel you expect 5 star service. No greetings when walking by staff, waiters were blah. Like I said everything was just fine. Just wished I’d paid “fine” prices.

    Apr 09, 2024
  • 3.0 star tripadvisor rating
    3.5 Star Dressed as a 5

    We stayed in a swimout room in the 4000 Block. CHECK-IN: Was quick and easy. A welcome drink was provided. There is a nice little bar in the lobby for drinks or coffee. Service at this bar was fast with good quality drinks but we found it to be not the cleanest at times. ROOM: The room has a nice layout but is becoming a bit run down. The floors were beautiful at one time but are now scraped and marked up. Our couch was falling apart. The bed was fine and was super comfortable. Pillows were not great but we managed. The shower area was great. Two rain showers and a hand sprayer in a large shower area separated from the double sinks. Be careful in the shower, ours didn't drain well and with two of us showering at once, we had the water flowing outside the shower. The tub was not jetted and was not very nice. The AC was locked at 22 degrees but this worked well for us and we generally like a cooler room. No issues with condensation or smell. The toilet was not good. Basically, we could not flush toilet paper down the toilet. Poor maintenance with quick fixes where this is concerned. HOUSEKEEPING/FRIDGE: Our cleaning lady was outstanding! She always replenished toiletries and made sure our fridge was well stocked. She went above and beyond to do what she could. We always had plenty of towels and she replaced our pool towels pretty much daily. PATIO/SWIM OUT: Have seen better - it was just ok. The concrete was rough and the design of the patio attracts ants and dirt. The area was in ill repair overall. The plastic furniture was ok but not to the standard of furniture that we are used to. The actual swim out pool area was clean and really great! It was our favorite place to be. Great bar service right to our patio. Our waitress worked very hard and therefore we tipped her well. BEACH: We give it 4/10 for these reasons: Beach loungers were dirty, cups laying around, there was an umbrella table tipped from the day before. We did not stay long so I can't comment on walking into the ocean. We have been to lots of resorts and this beach was not great. We have stayed at the Grand Sunset Princess next door and the beach seemed to be well maintained when we were there but that was a few years ago. The smell is not nice. A combination of the seaweed and the mangroves made for a bad combination. RESTAURANTS: Buffet had great service and the selection was adequate. Food was usually in good supply and was a good temperature. Italian restaurant was our favorite! Lots to choose from, good atmosphere. The Steak house was good as well. Aroma international was not great for us. Portion sizes were weird and not many choices for us. The Asian grill was good. Not a great show for us compared to others we have been at but the food tasted great. Room service was fast and reliable but the menu options are very limited. SPA: Had a great massage! I booked through the man sitting at the table outside the buffett restaurant. He offered the discount and it was not within the first 24 hours like they advertise. You can get the discount any time. I sent him a message in WhatsApp and he arranged a massage within the hour for me. CHARLIES MASSAGE ON BEACH: I didn't go but I would have as I heard good things. They approached us on the beach. Just ask for the discount - I think it was $40 US for 1 hour. It would be about a 5-10 min walk down the beach towards the Grand Sunset Princess beach area. DRINKS: Great for alcohol content! They don't cheap out on that. The quality of drinks was a bit disappointing. We found a lot of them were just alcohol slurpies with just flavors and ice. We have had better drinks at resorts with actual fruit blended in. Mojitos were good, Caesars were great! Overall the service for drinks was very good. SUMMARY: Overall, the resort was fine. Good points and bad. We paid way more for this resort than it was worth. Platanum Yucatan is a 3.5 star pretending to be a 5 star. We were expecting a higher quality of resort. We tip very well but we also expect a higher standard than what we got over all. The staff is definitely an asset!!! Rooms 3.5/5 Swimout 3/5 Housekeeping 5/5 Bar Service/Quality 4/5 Restaurants 4/5 Spa 4/5 Beach 2/5 Room Service 3/5 Checkin/out 5/5

    Apr 06, 2024
  • 5.0 star tripadvisor rating
    Nice, quiet adults only vacation

    Reading a lot of negative reviews, I’d like to share our experience. We have been staying in room 4223 on December 10- 17, 2023 and it was an excellent experience as we’ve been traveling all around Caribbean for the last 30 years. Reception: nice and easy, thanks to a very friendly, polite Lina, explained locations, offered upgrade to room 4223 (purchased through Orbitz/Expedia) even we did not ask, recommended restaurants. Check out was handled by her as well, nice again. Unfortunately, it was impossible to have a later check out (optional with Expedia/Orbitz) as hotel was fully booked. Room: spotless, everything was working fine, all supplies have been replaced daily, comfortable bed. One day jacuzzi stopped working at 8 pm. going to dinner we’ve mentioned this to the concierge not expecting repair till next day, at least. Came back at 9:30 pm – jacuzzi was working fine. Amazing. Grounds: nice, clean, very well maintained. We’re from New York and very appreciated quiet time there. No loud music. Beach: almost does not exists, washed out by storms. About 10 ft wide with very few beach beds, lots of racoons and similar animals looking for food as jungle between the beach and hotel. No swim as sharp huge rocks are everywhere. Alternative - walk to the next 2 huge sisters hotels (Grand Riviera Princess and Grand Sunset Princess) where beach is small for thousands of guests, overcrowded and beach beds are next to each other. A lot of rocks there as well, ocean is shallow, but swim is possible, just be careful and make sure you can see the bottom. Restaurants: all restaurants very good, quality, service, cleanliness is well above average. We’ve been impressed by the buffet (generally neglected)- one of the best we’ve ever seen. Great selection of food, cooked nice, nothing over- or undercooked. Very special thanks to chefs Yazmin, Ivette, chefs in black aprons – all of them made this buffet the best. Very appreciate their efforts and commitments to make all visitors happy. Bars: all very good, work hard to make line moving fast. Premium alcohol was available (one review from March stays that premium is gone, we’ll see it in May). Entertainment: in the theater starts at 10 pm, good. Also liked live music every evening by bar Plaza. Concierge: excellent service by all on duty, recommendations to visit sisters’ hotels for shows, booking for restaurants there. Overall: excellent adults only hotel, nice, quiet, outstanding service, food, restaurants, does not feel crowded. When planning our next vacation there were no doubts - We’re going back to this hotel again on May 5th, hope to have the same room (will ask) and post a comparison review after that.

    Apr 03, 2024
  • 4.0 star tripadvisor rating
    Great experience!

    Overall the resort was GREAT! We had excellent weather for 2 weeks, only 1 cloudy day…The food was good with a lot of choices at the buffet…Aroma has an excellent beef tenderloin! The staff are very friendly and accommodating, always smiling! A special shoutout to Gerameel! He had our order down pat for breakfast and lunch! He remembered everything and is such a nice guy…❤️ Btw generous pours at the bar!😁

    Apr 02, 2024
  • 1.0 star tripadvisor rating
    sucked

    we had so much trouble with drunks and being disrespected. I would would rather go to another island than return here. if you wanna relax , not the place to go, loud music and just wanted to be with my husband, we stayed for 2 weeks and spent a lot of money, next vacation will never return there plus i was really sick from the food

    Mar 31, 2024