Planet Hollywood Costa Rica, An Autograph Collection - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8204 reviews

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  Resort Fail

  Just left Friday and some of my family are sick with diarrhea and vomiting. Honestly the place is overcrowded for the space they have. Would not recommend this place. Shower water smelled bad, pools overcrowded - not to mention you have to get there by 7 am to get a lounger, so much sargassum on beach and water couldn’t swim(I know that’s not their fault). Our room was so humid we had to have a dehumidifier. We stayed in star class section. Staff was super nice. Our butlers were very great guys!

  Jul 15, 2025
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  Pura Vida

  My family and I stayed at Planet Hollywood Costa Rica for 7 nights in June 2025. It all started with good communication. Approximately 1 week before the trip, I received a call from the resort to confirm that our room choice was going to accomodate our family of 4 adequately. Then I received a couple emails the week before the trip welcoming us in advance. Great start. Transportation to and from the hotel from/to the Liberia airport was included in our stay. The shuttle was provided by Nexus tours. The ride was +/- 30 minutes. We booked a star class 1 bedroom suite. It was great for us. The room had no view (room 16201) but we knew that going in. For our entire stay, we never heard room to room noise. Furthermore, we barely heard the nightly show noise from the theatre (and we were close to the main building). The food was great. The main buffet for breakfast, lunch and dinner was good. The breakfast at the star class Tex-Mex restaurant was wonderful. Hillary was our favorite server. Dinner at the A La Carte restaurants were very good. The Italian (shout out to Jose) and steakhouse were our favorites, but the Japanese and Tex-Mex were also yummy. Greddy was a nice young server. The restaurants all had the A/C flowing (and that's a good thing). We spent most of our days in the main pool. There are 2 swim up bars, a foam party once a week, lots of daily entertainment, a good mix of young and old. Shout out to Jedder. He comes across as the leader of the entertainment team and he's great with names. The star class pool was fine. The youths liked the kids pool. Our butler was Max. He was nice. He made restaurant reservations for us and answered any questons we had. The grounds of the resort are kept clean and neat. The cleaning staff do a good job. The resort is on a hill and I enjoyed the walk, but they also have shuttles running up and down all the time. This resort is a good choice for families. If you have an open mind, you will have no issues here. I recommend Planet Hollywood Costa Rica.

  Jul 14, 2025
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  Planet Hollywood CR… our every need was met and what a beautiful suite!

  We hade the most fun at this resort. We booked the Producers suite and beautiful Pamela could not have taken better care of us. She made the whole experience amazing from check in we met her and she had everything we needed in the beautiful suite with water views from every room. Beyond that she reserved a cabana with a mixologist one day which was so much fun with our own private plunge pool so we could enjoy the festivities of the pool with our own area and a waiter bringing us food and drinks. Pamela made all our dinner reservations and was always available. Pure perfection. Our suite had everything we could want and it’s huge. Gorgeous bathrooms with all amenities! I cannot recommend PH enough, although we had never stayed at PH it exceeded our expectations. Great food, we had our favorite restaurants… the staff everywhere you go is welcoming and so happy to assist you. I could go on and on but it was a really fun experience.

  Jul 14, 2025
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  A Star-Studded Experience in Paradise!

  Planet Hollywood was the perfect all inclusive to meet the diverse needs of our family of four. We stayed in the Directors Suite with Star Class. Yeilyn Morales our assigned personal agent was exceptional at keeping us abreast of all of the fun activities going on at the resort, in making all reservations, answering all questions very quickly, and making our anniversary special. We were blessed to have such a dedicated agent. The food and drinks were fabulous at all restaurants. Our daughter was given an incredibly mixed and presented drink by the mixologist at the Teppanyaki Grill for her first legal beverage. Steven (Fast and Furious-lover) was so skilled and entertaining with his knife skills. The food was delicious. Planet Hollywood is not only big on flavour, but on presentation too. Deserts, including those for young children are nearly too beautiful to eat. Food and drink are varied each day to give you a great variety. The resort boasts a gorgeous black sand beach, two pools for all guests, and two additional pools for the children, and one for the star class. Activities start early in the morning (eco walks, kayak, yoga, pool aerobics, fun challenges, bracelet making, painting/drawing, mixology lessons, coffee making…), at night, movies, disco, trivia, and other engaging activities are offered. The gem of this resort is their exceptionally talented artists; not to be missed! We were in awe of the fire show, tributes (movie, Latin, aerial) performances that often incorporated live music, singers, and gifted dancers/aerialists/acrobatics. It is very easy to get around this resort as multiple large golf carts zip along to get you to your destinations. We will be coming back as it is always nice to live in comfort after a day out exploring the beautiful country of Costa Rica. Pura Vida!

  Jul 13, 2025
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  We enjoyed our family vacation at PH

  We enjoyed our stay at Planet Hollywood. The experience was amazing and wonderful!! We received great service from all staff members, but there are a few who truly made our trip memorable. Ignacio, from the spa, was personable, attentive, friendly and professional. He displayed a warm demeanor, and his expertise set the tone for a relaxing experience and made it very easy to purchase a spa package. Not to mention, when he saw my family around the resort, he made sure to have a conversation and made us feel welcomed, felt like family or a friend. Oscar and JC (Notorious BIG ) from the grounds transportation team were friendly, funny, efficient and displayed A1 customer service. They made getting around the resort a breeze. Lastly, Yeilyn, our personal concierge, went above and beyond to ensure my family was taken care of throughout our stay. While we definitely enjoyed the resort, I want to point out a few things that could be improved. The check in process for Star Class guests was not what I expected. There were only two representatives working a long line with more than 10+ guests waiting to check in. It took much longer than expected. The website also mentioned early check in for Star Class guests, but upon arrival, we were told it only applied to the property, not the rooms, which was misleading. Also, I was not happy about the restaurant reservation process (for Star Class guests). When we arrived to the resort, all the restaurants were already fully booked, and we had to settle for late dining times during our stay. Additionally, we didn’t see much of a difference between the Star Class experience and what regular guests received, which was a bit concerning and confusing. For the amount of money paid, I was expecting more of a VIP experience. Despite those minor complaints, Planet Hollywood was clean and beautifully maintained. Hopefully, my feedback will improve the opportunities discovered from my experience.

  Jul 12, 2025