What We Love
- There are plenty of pampering treatments at the PH Spa
- You’ll get a great workout in, from beach yoga to TRX training.
- Burgers, sushi, steak, pasta and other delicious eats are available for your enjoyment.
Things to Know
- The resort is perfect for adults and children.
- All-inclusive luxury means you can enjoy limitless dining and entertainment options.
- Upgrade to STAR Class™ and receive an elevated vacation experience that includes VIP exclusive access, preferred room locations and more.
Resort Details
- Various Bars- Overtime Sports Bar- The Premiere Bar & Lounge- Twist Social Bar- Point Break – Pool Bar- Fuel Coffe Co.- Studio Disco Bar & Lounge- Blue Lagoon – Lazy River Grotto Bar- Blue Crush Bar & Grill- STAR Class ™ Pool Bar (Extra Cost)- STAR Class ™ Bar (Extra Cost)
- Various Restaurants- Socal Gourmet Empórium (Buffet)- East & Sushi Teppanyaki Bar (Japanese)- Sunset Strip Steakhouse & Grill (Steakhouse)- La Cocina (Mexican)- Gusto Italian Trattoria (Italian)- Sutra Indian Restaurant & Hookah Lounge (Hindu)- Overtime Sports Bar (Snacks)- Guy´s! Burger Joint (Hamburgers)- The Shores Beach Club & Restaurant (Seafood)- 6th Sense – Chef´s Table (Extra Cost)- Star Class™ - Bar & grill (Extra Cost)
- 24-hour room service†
- Beachfront†
- Beauty shop/salon†
- Butler service†
- Exercise gym
- Laundry/Valet service†
- Lounges/bars†
- Pool†
- Restaurant†
- Shops and commercial services†
- 24-hour room service†
- Beachfront†
- Beauty shop/salon†
- Butler service†
- Exercise gym
- Laundry/Valet service†
- Lounges/bars†
- Pool†
- Restaurant†
- Shops and commercial services†
- Spa†
- Wireless internet connection in public areas†
- For more information, please contact weddings@planethollywoodhotels.com
† Fees may apply
- Children's program †Stars Kids Club (4-12)Stars aged four and up can enjoy supervised activities such as arts and crafts, gym time, dance parties, friendly competitions, themed events and weekly awards ceremonies.
Labyrinth for kids - Fitness center on-sitePUMPED Fitness CenterEnjoy a first-class work out with professional instructors, daily classes and the latest cardio and strength-training equipment so you can look and feel Hollywood ready not to mention we also have tennis courts and a world class outdoor facility.
- General †Signature EventsPlanet Hollywood sets the stage for fun with monthly special events and daily activities for guests of all ages! From screenings of your favorite comedy flicks and classic films in the theater to beach parties and movies under the stars, there’s something for everyone to enjoy.
Lazy RiverCalling all stars! Grab your towel and come cool off at the pool and lazy river.
Jurassic Splash ParkEnter a prehistoric water world where kids can stay cool surrounded by dinosaurs. Featuring water cannons, sprinklers and life-sized dinos, your kids will feel like they’ve been transported straight into the movies!
Shipwreck CoveChannel your inner Captain Jack Sparrow and set sail to Shipwreck Cove. This piratethemed splash park features kid-friendly water slides and a waterfall where your little swashbucklers will start out on a funfilled pirate adventure.
Planet Play ($)Catch some air at the trampoline zone, hit the links with the golf simulator, draina buzzer beater on the basketball court or set the high score at the arcade with the first-of-its-kind Adventure Park at Planet Hollywood Cancun.
LabyrinthGuests of all ages can wind through the Labyrinth and choose their own adventure as they work their way to the center of the maze. Spoiler alert: watch out for dead ends.
PH Experiences ($)Designed for those who want to be dazzled by the wonders of nature and crave memorable adventures, PH Experiences is the ultimate lineup of unforgettable excursions. Explore new places with curated adventures and discover the wonders of our famous destinations.
- Miniature golf †Mini-golfChannel your inner Happy Gilmore with our nine-hole mini-golf course! Ideal for all ages to enjoy, the course was designed exclusively for Planet Hollywood and is the perfect way to spend an afternoon of fun.
- Spa †PH Spa ($)Transform yourself from the inside out at the PH Spa, a tranquil haven inspired by a blend of Cancun’s natural elements and Hollywood’s Golden Age. Our celebworthy treatments feature Eminence Organic Skin Care products, a renowned organic brand committed to protecting your skin and the future of our planet.
PH Beauty Bar ($)Our beauty bar is perfect for guests who want to feel a little fancy when they walk the red carpet or learn about products for healthy skin - it is also a great spot for our brides, grooms and wedding parties to get ready for their big day.
- Teen programs †Teens Club (Age 13-17)
- Theatre †What’s a trip to Planet Hollywood without a front row seat to a good movie? With a capacity of up to 76 people, the theatre is the perfect place to bring the whole family together and catch a screening of fanfavorite movies and classic films playing throughout the day.
- Water activities †FlowRider® ($)Hang ten on the ultimate surf machine! From kids learning how to surf to adults that have been riding for years, FlowRider® lets you rip, tear and shred endless waves.
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7812 reviews
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Jul 03, 2025I'm very disappointed with the overall experience at Planet Hollywood Cancun Resort.
My hotel accommodations were good, but my experience with several restaurants were very poor. The staff / waiters were extremely rude and unprofessional with me and my family. I've never experienced this kind of treatment at restaurants of this caliber before. I'm very disappointed with the overall experience at Planet Hollywood Cancun Resort.
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Jul 03, 2025Disappointing
This was our sixth visit to Cancun, and Planet Hollywood fell flat. For an all-inclusive, the service was subpar. A rude hostess nearly refused to seat us due to a reservation mix-up—definitely not the experience you expect after paying for full service. The constant upselling was frustrating: wine at dinner, kids’ activities (like the splash zone or car racing), and more—all came at an extra cost. It defeats the point of “all-inclusive.” Cleanliness was also lacking. Dirty cups and even a used diaper sat for hours by the lazy river. Pool areas felt poorly maintained, and you need to be up by 6 a.m. to claim a chair. Towel service? Nonexistent—you’re grabbing them yourself behind a counter. Another letdown: limited dinner reservations (one per day) and no flexibility to walk in, which takes away from the relaxed vibe you expect on vacation. The pros? The beach is beautiful, and young kids won’t notice the gaps. Ours enjoyed the lazy river and pool. But overall, for the price and the promise of a luxury experience, Planet Hollywood Cancun did not deliver. We won’t be returning.
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Jul 03, 2025Nightmare vacation
The was the worst resort in Mexico. We found mold in the rooms and dirty smelly water coming out of the showers. I had rashes all over my hands from the dirty water. I have videos of brown water coming out when you turn the water on. The customers service is terrible. We had reservations for an Italian restaurant. Waited over an hour and the server kept walking passes as and looking at us and laughing. We end up leaving and complaining. The beach is dirty and full of mosquitoes. My friend and I hundredths of bites. The pool chairs are dirty, old and some even broken. It’s a very old resort. The pictures do not do justice. It’s all photoshopped. The only place that was nice is the spa.
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Jul 03, 2025Best resort I’ve been too !!
outstanding entertainment, Danni was a fantastic entertainer. Would definitely recommend don’t have to leave the resort they have everything there ! Best resort I’ve been too . Can’t wait to come back next year .
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Jul 03, 2025
Star-Class Experience
Literally from the moment you walk in the for you are treated like a Superstar! From check-in to check-out the stay was everything we hoped for. Staying Star-Class is definitely worth the upgrade! Damien and Miguel were our butlers and man, they worked hard to make sure our stay was nothing short of excellent! They made sure we had everything we needed, arranged every dinner reservation and had room service delivered day of departure! They definitely get 5 stars! The resort was clean, food was good, all around the service and staff members were friendly!
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $1.60 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- AdvisoryPlease be advised that the local government of Quintana Roo, Mexico, has updated the Environmental Sanitation Tax. Effective immediately, this tax will be charged at $33.94 Mexican pesos per guest per night.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.