What We Love

  • Lounge poolside with gorgeous views, cocktails, and ocean breezes.
  • The rooms will "wow" you. Marble, brand name appliances, comfy beds & a spacious balcony.
  • Fuego is a favorite foodie spot - it's got a variety of sushi and it's perfect for your adults-only date night.

Things to Know

  • Upgrade to the Family Concierge suite for personalized service and extra perks.
  • You're close to several amazing tourist hot spots, including 5th Avenue, Tulum, Chichen Itza and Coba.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.

Wrangle the kids and escape to this all-inclusive haven that is full-on fun for the whole family. Paradisus Playa del Carmen delivers activities, entertainment and luxurious dining. What’s not to love here?

All-inclusive means a stress-free getaway: drinks, food and activities at your resort are included in the price of your vacay! Treat yourself to a much-needed date night and dine at one of 22 restaurants and bars while the kids enjoy some time at the Kids Zone. The spa and fitness center are loaded with treatments, exercise classes and plunge pools for you to enjoy. If you just want to relax, comfortable beds and spacious balconies provide the ultimate relaxation. For an upgraded experience, opt for a Reserve Suite and enjoy a wide range of adults-only or family-friendly amenities.

Dip your toes along the sandy shores – dreamy vacations like this are what you’ve been waiting for. 

Location

Playa del Carmen - Beach
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 2011
Last Renovation: 2011
Suites: 910

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Resort Details

Dining

Guests can choose from a variety of restaurants and bars to enjoy delicious cuisines.
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Amenities

Room service, a spa, housekeeping and more amenities are available.
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Activities

The resort offers nearby golf, an on-site pool, children's programs and more fun activities.
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Hotel Advisories

Advisory A minimum mandatory Environmental Tax of $20.00 pesos (approximately $1.00 USD)per room, per day, will be charged and collected by the hotel at check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory The hotel will no longer offer complimentary greens fees. Guests will have preferential golf rates at Grand Coral.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 33.00 Mexico Pesos (approx. $2.50 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 15809 reviews
  • 5.0 star tripadvisor rating
    Amazing experience at the Paradisius

    The Paradisius was amazing. Adrian Bosquez did an excellent job of helping us enjoy our stay to the fullest. The swim out pool was the most fun. The food was some of the best we’ve had. The entire staff made the trip memorable for our entire family.

    Jun 21, 2024
  • 5.0 star tripadvisor rating
    Fantastic stay despite Melia network issues

    Fantastic stay with Club Meliá membership. The highlight here is the service. This is only a partial list of all of the outstanding Paradisus employees that make this 5 stars! Club Meliá Miriam Jesús Bryant Bana Federico Reserve pool Daniel Lorenzo Abisail Alfredo Mole Christian Juanita Flora Diego Santee Renau Gabriela Windy Lemon fish Misael Miguel Gabriel Alejandro Capella Rebecca The issues with Club Meliá (Circle) is the fact that it is very difficult to speak to someone on the hotline to book a vacation. We appreciate that Club Meliá reps onsite try very hard to continue offering the club Meliá benefits. It’s my understanding that corporate is focusing on Circle members and slowly taking away benefits of the long standing Club Meliá members. This is probably my 9th review so I’ll keep it brief. Feel free to ask any questions.

    Jun 20, 2024
  • 4.0 star tripadvisor rating
    Amazing service!

    My family and I stayed for a week, 4 nights in the garden view rooms and 3 nights in their Nikte swim up rooms. One of our garden view rooms had a humidity issue and the air conditioner wasn't able to cool the room down during the day (our books started to warp even). However, this was not an issue for the remaining rooms. We were not able to make reservations to many of their restaurants mainly due to personal preference (late reservation times, limited indoor restaurant availability). We were traveling with a toddler and elders so this limited our options to the Naos buffet restaurant and the Celsius restaurant for most of our meals. That being said, the service was top notch and possibly the most memorable part of our stay. Here are just a few folks that made a lasting impression: Naos Restaurant: Hostess - Jennifer (who warmly greeted us every day and befriended our tot) Wait Staff - Joel, Francisco, Liliana (exceptional and attentive service! We never had to ask for anything more than once.) Celsius Restaurant: Wait Staff / Poolside - Jose (exceptional service and remembered us throughout our entire stay. We greeted each other every morning and would go out of his way to make sure we did not need anything) Bar Tenders - Rene, Juan and Fernando (incredibly kind even though they were always busy. We never felt ignored and they always made sure to make some type of conversation. Accommodating with quick and yummy drinks). Nikte Concierge: Jonathan We only had Jonathan as our concierge for the last three days of our stay and we wish we could have upgraded our rooms sooner because of him! Upon our room upgrade, he made sure to meet us before our room change and assisted us throughout the entire process. He also set up a adorable surprise for our toddler in the room and would also surprise us with toys and gifts throughout our stay! Transportation / Valet Desk: Candido Candido was the first to greet us as we arrived to the hotel from our shuttle. He made sure to secure our luggage as we waited for check in. We also booked a taxi through him during one of the days of our stay. He was super informative and patient when providing directions to our destination. Overall, we wished we could have tried more of the restaurants but this did not break our stay.

    Jun 20, 2024
  • 4.0 star tripadvisor rating
    Was fine. But nothing separating it from all the others.

    Was a fine resort. But nothing special. Issues with cleaning of rooms. No smart TVs. Family concierge was very lacking. Food was great!!!

    Jun 20, 2024
  • 5.0 star tripadvisor rating
    Great Value in Playa Del Carmen

    This is my second visit. The 1st was last year adults only (3 couples). This time we brought our 3 boys (12,12,9) and they had a GREAT time. We figured they would. The choices and selection of food were excellent, fun shows and pool entertainment. North newest of resorts but it is well maintained with a friendly staff. We were honed by 4 other families and everyone was PLEASED.

    Jun 20, 2024