What We Love

  • Lounge poolside with gorgeous views, cocktails, and ocean breezes.
  • The rooms will "wow" you. Marble, brand name appliances, comfy beds & a spacious balcony.
  • Fuego is a favorite foodie spot - it's got a variety of sushi and it's perfect for your adults-only date night.

Things to Know

  • Upgrade to the Family Concierge suite for personalized service and extra perks.
  • You're close to several amazing tourist hot spots, including 5th Avenue, Tulum, Chichen Itza and Coba.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.

Resort Details

Dining
Guests can choose from a variety of restaurants and bars to enjoy delicious cuisines.
OnSite Dining
  • BANA
    Contemporary Asian dining experience with stunning Japanese Tatami mat flooring and private dining room, zen-like terrace to savour Asian fusion cuisine, Teppanyaki tables and an adults-only sushi bar.
  • FUEGO
    Latin fusion cuisine treats diners to spic ceviche and a raw bar in a trinity of dining options; a romantic private dining room, a divine outdoor terrace and an air-conditioned restaurant.
    Adults only 
  • GABI CLUB
    Beat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar 
  • HADAR
    Breakfast only. International buffet delights with sumptuous show cooking and on-the-spot freshsqueezed fruit juice area 
  • LA PALAPA GRILL
    Exclusive for The Reserve à la carte restaurant features casual dining for breakfast, lunch and dinner.

    Adults Only
  • MOLE
    Mexican contemporary cuisine starring a special “Live” quesadilla area “Tres Marias” style! Diners have two options: air-conditioned restaurant and outdoor terrace
  • NAOS
    Everyone is welcome to this sumptuous International buffet featuring show cooking and on-the-spot fresh-squeezed fruit juice area Serving breakfast, lunch and dinner. 
  • OLIO
    Exclusive The Reserve restaurant with swim-up bar; serving lunch, breakfast and Bistro during dinner
  • SAL STEAK CAVE ($)
    Sal Steak Cave is the perfect place for meat lovers, a space devoted to quality meat dishes where diners can savour the latest and most innovative grilling techniques.

    Adults only
  • SUNRISE GRILL
    Snack Bar & Grill with pool bar at Paradisus Playa del Carmen
  • SUNSET GRILL
    Snack Bar & Grill with pool bar at Paradisus Playa del Carmen
  • THE GRILL
    Mouth-watering selection of “Paradisus Natural” salads headlines the dinner menu with Regional Yucatan Organic Food 
  • THE MARKET
    Mouth-watering selection of “Paradisus Natural” salads headline the dinner menu at this American Barbeque; becomes a latenight snack
  • Various Lounges/Bars
    11 BARS 

    RED LOUNGE: Before or after dinner lounge where guests can enjoy cocktails and music* 

    M BAR. MARTINI & WINE: Robust wine cellar and exclusive themed martini selection invite lingering over pre-dinner cocktails (Holding Bar for Fuego and SAL restaurants)* 

    TOJI: Unique molecular concept starring sake specialties melds the art and science of mixology (Holding Bar for Bana restaurant)** 

    BLUE AGAVE: Appetites ignite with pre-dinner tequila and mezcal specialties and a fully stocked wine cellar (Holding Bar for Vento and Mole restaurants)** 

    SOUTH AVENUE BAR: Covered and open-air venue near restaurants buzzes with energy, events and music. Open during the day.

    NORTH AVENUE BAR: Music-filled, outdoor restaurant-area venue for listening, watching, talking and dancing. Open during the day** 

    SWIM-UP BAR: Open daily with refreshing tropical cocktails** 

    GABI CLUB BAR: Beat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar** 
    THE WINERY: A wonderful bodega and refuge for wine lovers. ($) 

    DON JULIO CORNER: Tequila tasting & romantic dinner experience ($) 

    ILLY CAFÉ: The ultimate authentic coffee bar experience.

    *Adults only 
    **Open for everyone
  • VENTO
    Distinctly Italian Trattoria dining in air conditioned comfort. Private party room available.
Room service, a spa, housekeeping and more amenities are available.
On-Site Amenities
  • Bilingual staff†
  • Child programs†
  • Doctor on call†
  • Exercise gym†
  • Golf†
  • Laundry/Valet service†
  • Massage services†
  • Pool†
  • Sauna†
  • Spa†
  • Bilingual staff†
  • Child programs†
  • Doctor on call†
  • Exercise gym†
  • Golf†
  • Laundry/Valet service†
  • Massage services†
  • Pool†
  • Sauna†
  • Spa†
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Meeting Facilities†
  • Meeting/Board Rooms†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

The resort offers nearby golf, an on-site pool, children's programs and more fun activities.
On-Site Recreation
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program
    Kids Zone with supervised activities for kids up to 12 years, playground with jungle gym and outdoor activities.
  • Golf location (onsite/nearby) †
    Distance to Golf course is 0.8 miles
  • Pool
    Two Sparkling free-form swimming pool with swim-up bar and pool side grill.

    Three incredible swimming pools, giant water buckets and five slides are available for family fun.
  • Spa †
    Full service indoor Spa ($) with beauty salon Water Ritual 22 Massage cabins (14 indoor, 2 outdoor, and 6 on the beach) Body and facial treatments Spa Boutique Dry and wet saunas for men and women with private dressing rooms A state-of-the-art Health Club: equipment and personal trainers Studio classes 
  • Teen programs †
    Teen's club for 13 - 17 years old

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 16957 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Not worth it. Poor Service

    Poor service in general. The service at the pool is terrible. None of the indoors restaurants have air conditioning. Sweating and eating is not the perfect combination. The beach have an awful smell and is not clean it all. We shared these comments with their management and the response was “thank you for sharing”.

    Jul 05, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Paradisus Review

    Fun trip with the other family we traveled with and all this kiddos. Laura with Celsius Restaurant who walks around the swim ups (ours as well) always did an amazing job taking care of us! She works hard and has great service!

    Jul 05, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Graciela @ Celsius

    Graciela was the one staff member that made this trip special for us. She has a big heart, warm smile, beautiful spirit, and treats everyone like family. She is definitely special!

    Jul 04, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    It wasn’t the worst

    Let me say we have been here before, so this was our second trip and it was very different than our first. Their kid activities can only be used if you leave your kid with the hotel staff. The melia app doesn’t tell you this. Service at the pool was so slow and there weren’t as many people there. Similar issue with restaurants reservations, which you are required to do.

    Jul 03, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Club Melia Experience

    We spent 5 nights at Paradissus Playa Del Carmen and enjoyed every second of our stay. Upon arrival, Rodolfo greeted us, and gave us a tour of the beautiful property and really made us feel at home. From that second on we The entire experience was great, the food, the people, the beach, the ambiance created through wonderful architecture intertwined into the nature of Playa del Carmen’s landscape. Thank you again to Rodolfo and the whole team at Paradissus Playa del Carmen for making us feel at home, and creating an experience we will never forget! Truly paradise on earth.

    Jul 01, 2025
Hotel Advisories
  • AdvisoryThe hotel will no longer offer complimentary greens fees. Guests will have preferential golf rates at Grand Coral.
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Tax: $50.91 (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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