What We Love

  • Lounge poolside with gorgeous views, cocktails, and ocean breezes.
  • The rooms will "wow" you. Marble, brand name appliances, comfy beds & a spacious balcony.
  • Fuego is a favorite foodie spot - it's got a variety of sushi and it's perfect for your adults-only date night.

Things to Know

  • Upgrade to the Family Concierge suite for personalized service and extra perks.
  • You're close to several amazing tourist hot spots, including 5th Avenue, Tulum, Chichen Itza and Coba.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.

Resort Details

Dining
Guests can choose from a variety of restaurants and bars to enjoy delicious cuisines.
OnSite Dining
  • BANA
    Contemporary Asian dining experience with stunning Japanese Tatami mat flooring and private dining room, zen-like terrace to savour Asian fusion cuisine, Teppanyaki tables and an adults-only sushi bar.
  • FUEGO
    Latin fusion cuisine treats diners to spic ceviche and a raw bar in a trinity of dining options; a romantic private dining room, a divine outdoor terrace and an air-conditioned restaurant.
    Adults only 
  • GABI CLUB
    Beat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar 
  • HADAR
    Breakfast only. International buffet delights with sumptuous show cooking and on-the-spot freshsqueezed fruit juice area 
  • LA PALAPA GRILL
    Exclusive for The Reserve à la carte restaurant features casual dining for breakfast, lunch and dinner.

    Adults Only
  • MOLE
    Mexican contemporary cuisine starring a special “Live” quesadilla area “Tres Marias” style! Diners have two options: air-conditioned restaurant and outdoor terrace
  • NAOS
    Everyone is welcome to this sumptuous International buffet featuring show cooking and on-the-spot fresh-squeezed fruit juice area Serving breakfast, lunch and dinner. 
  • OLIO
    Exclusive The Reserve restaurant with swim-up bar; serving lunch, breakfast and Bistro during dinner
  • SAL STEAK CAVE ($)
    Sal Steak Cave is the perfect place for meat lovers, a space devoted to quality meat dishes where diners can savour the latest and most innovative grilling techniques.

    Adults only
  • SUNRISE GRILL
    Snack Bar & Grill with pool bar at Paradisus Playa del Carmen
  • SUNSET GRILL
    Snack Bar & Grill with pool bar at Paradisus Playa del Carmen
  • THE GRILL
    Mouth-watering selection of “Paradisus Natural” salads headlines the dinner menu with Regional Yucatan Organic Food 
  • THE MARKET
    Mouth-watering selection of “Paradisus Natural” salads headline the dinner menu at this American Barbeque; becomes a latenight snack
  • Various Lounges/Bars
    11 BARS 

    RED LOUNGE: Before or after dinner lounge where guests can enjoy cocktails and music* 

    M BAR. MARTINI & WINE: Robust wine cellar and exclusive themed martini selection invite lingering over pre-dinner cocktails (Holding Bar for Fuego and SAL restaurants)* 

    TOJI: Unique molecular concept starring sake specialties melds the art and science of mixology (Holding Bar for Bana restaurant)** 

    BLUE AGAVE: Appetites ignite with pre-dinner tequila and mezcal specialties and a fully stocked wine cellar (Holding Bar for Vento and Mole restaurants)** 

    SOUTH AVENUE BAR: Covered and open-air venue near restaurants buzzes with energy, events and music. Open during the day.

    NORTH AVENUE BAR: Music-filled, outdoor restaurant-area venue for listening, watching, talking and dancing. Open during the day** 

    SWIM-UP BAR: Open daily with refreshing tropical cocktails** 

    GABI CLUB BAR: Beat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar** 
    THE WINERY: A wonderful bodega and refuge for wine lovers. ($) 

    DON JULIO CORNER: Tequila tasting & romantic dinner experience ($) 

    ILLY CAFÉ: The ultimate authentic coffee bar experience.

    *Adults only 
    **Open for everyone
  • VENTO
    Distinctly Italian Trattoria dining in air conditioned comfort. Private party room available.
Room service, a spa, housekeeping and more amenities are available.
On-Site Amenities
  • Bilingual staff†
  • Child programs†
  • Doctor on call†
  • Exercise gym†
  • Golf†
  • Laundry/Valet service†
  • Massage services†
  • Pool†
  • Sauna†
  • Spa†
  • Bilingual staff†
  • Child programs†
  • Doctor on call†
  • Exercise gym†
  • Golf†
  • Laundry/Valet service†
  • Massage services†
  • Pool†
  • Sauna†
  • Spa†
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Meeting Facilities†
  • Meeting/Board Rooms†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

The resort offers nearby golf, an on-site pool, children's programs and more fun activities.
On-Site Recreation
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program
    Kids Zone with supervised activities for kids up to 12 years, playground with jungle gym and outdoor activities.
  • Golf location (onsite/nearby) †
    Distance to Golf course is 0.8 miles
  • Pool
    Two Sparkling free-form swimming pool with swim-up bar and pool side grill.

    Three incredible swimming pools, giant water buckets and five slides are available for family fun.
  • Spa †
    Full service indoor Spa ($) with beauty salon Water Ritual 22 Massage cabins (14 indoor, 2 outdoor, and 6 on the beach) Body and facial treatments Spa Boutique Dry and wet saunas for men and women with private dressing rooms A state-of-the-art Health Club: equipment and personal trainers Studio classes 
  • Teen programs †
    Teen's club for 13 - 17 years old

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 16974 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great family experiencia

    Went to Family side. The food was incredible!! If you go, you definitely have to do Family Concierge. Your own butler, daily surprises for my daughters, different shows every night, and the food and dinner at the buffet were spectacular. The Banna and Capella restaurants were exquisite! They even have a 24/7 Nespresso coffee bar — amazing! I would absolutely go back. The only thing is they need to update the towels (both in the room and at the pool) — they were pretty old. And the rooms could use a bit of remodeling, especially the shower and power outlets. Having USB ports to charge directly is super helpful. Highly recommended!

    Jul 10, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Beautiful resort with great service and lots of delicious food.

    Beautiful property, excellent food with lots of different options, even for someone with gluten intolerance and other food sensitivities. They are very attentive to food allergies and ask every time at all restaurants and the buffet. Very attentive friendly staff. The room was large and had a very comfortable bed. Daily room cleaning is done so thoroughly and above and beyond any hotel in the US. Overall excellent resort. My only few nitpicking is room service was 45min-1 hour so plan ahead. Mini bar only included beer and soda and junk snacks. No other alcohol available but able to order a bottle of wine for $16.

    Jul 09, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Shame, really wanted to love this place

    Family Concierge is limited at best. While I know they have more than one person to attend to, we went many days without knowing if they could accommodate dinner reservations, or even the Family Cenote Trip. My friend got more response than our family did. Maybe it was us, I guess? To the point where we felt undervalued from a guest perspective. The grounds are nice, the staff is friendly, but I couldn't help but feeling burdensome to our concierge. I just feel like if I'm paying extra for Family Concierge, it should feel less so and should expect a higher level of service. I also think its a bit ridiculous that you have to reserve dinner in the first place. Maybe at some of the more popular restaurants like Capella & Bana Family (which is tiny), but we went to Blue Agave & were like one of 4 tables there that night, and it took our server 9 minutes to even greet us. I couldn't imagine going back there & having to reserve another spot. Tacos there left much to be desired. I tried calling the Restaurant booking service & they required me to call my concierge, who I hadn't heard from, once the call was placed, I immediately got a WhatsApp message from my concierge. Why did it take me reaching out to the Restaurant Booking to get any response from my concierge? We were there for 9 days, my kids received a surprise gift two days there, nice touch. The bell boys, housekeepers and mini-bar keepers were amazing. Luis at Cielo, Server and chef at Bana Family, Laura at Celsius were Amazing! If I were to recommend Paradisus PDC I would recommend it for these people. Room Service was hit or miss, my kids loved the ability to order fries at any hour, but it was often inconsistent in terms of quality and temperature. Overall, when I compare this to other all-inclusives I have been to, I would rate it average at best. Some bright spots as mentioned above, but ignoring peoples emails when there is a cost discrepancy, not to mention the "pre-booking" of restaurants We booked this place to celebrate our 10 year wedding anniversary, brought in 7 additional people that could make it to celebrate with us, 12 people from our event, and not once did Melia Paradisus Playa Del Carmen even make acknowledgement of our anniversary, despite me adding it to our "pre-arrival" questionnaire. Also a month before our visit asking for reservations? I don't crave anything that far in advance.

    Jul 09, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Resort

    Great resort that is family friendly. Highly recommend the Lunch Box restaurant which has good food and great staff. Especially Celeste, Brisa and Carmen!

    Jul 09, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great experience for kids and adults alike

    We booked the Family Concierge option for a multi-family vacation, 10 of us in all, and it did not disappoint. My wife and I have visited Quintana Roo many times, and have stayed at all-inclusives with our kids before. This hotel exceeded our expectations for kid friendly activity and overall experience. The family concierge is worth every penny. The team was exceptionally attentive and communicative. The kids came back to the room to find a gift or activity bag almost every day. While the beach was too loaded with seaweed this season to swim in the ocean, the variety of pool options and waterpark were more than enough to keep the kids smiling and playing all day. At night, there was always some kind of kids activity or party going on, dancing, games, face painting, etc. and it was hard to get the kids to leave for bedtime. Also, we had an excursion to a cenote where we dove or ziplined into the water, plus a cave exploration and Mayan ritual, which was a great cultural experience for kids and adults alike. The food and drink options overall were pretty good. Some of the options with native/authentic Mexican and Yucatan cuisine were exceptional. Personally, I loved the breakfast bar with daily chilaquiles and juevos rancheros. Please don't come here to eat bacon, eggs, and cheeseburgers, and then post about how you didn't like the food. You're in Mexico, not McDonald's. Eat local. Minor gripes - the bed and pillows were not very plush and comfy for a luxury resort. The pull-out couch for the kids was more comfortable. Also, every inch of the rooms are tile and extremely slippery with any drip of water. Someone slipped and fell at least once per day (kids and adults alike). Put towels down. But on that note, towels were abundant and room service restocked everything frequently. Overall, this place was great. Every member of the staff was extremely friendly and attentive. We had a great time.

    Jul 08, 2025
Hotel Advisories
  • AdvisoryThe hotel will no longer offer complimentary greens fees. Guests will have preferential golf rates at Grand Coral.
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Tax: 50.91 MXN (approx. $2.73)(Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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