Paradisus Playa Del Carmen - Riviera Maya - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17642 reviews

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  Excellent choice for family vacation with young kids

  We travelled here for a week as a family of 4 (kids are 2.5 and almost 5). We booked our package through Costco and ended up upgrading to a 1 bedroom swim up family concierge suite. We also opted for a private van transfer. Would recommend all these choices. The resort is perfect for young kids. It is well maintained. The food is good for an all inclusive. The staff are all so pleasant and friendly. Our family concierge Eduardo was incredibly responsive and so helpful with anything we needed including securing us a room to stay/nap in for a few hours after check out. My kids loved the staff at the kids club and you can tell they really care about the kids. Every single staff member from the groundskeepers to the cleaning staff to servers were so kind and helpful. My kids loved the included cenote trip, it was a highlight for sure. The beach is nice and well maintained. The pools are numerous. We truly had the most wonderful family vacation here.

  Jan 19, 2026
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  Top experience and great for families

  Fabulous place to vacation with family and small children. The kids had a blast and there was lots for them to do including the waterpark, beach, face painting, ice cream, dance parties and little events every evening. Food was very good - the buffet was excellent. The Asian restaurant was the best (both hibachi and the menu side as well). We spent a lot of time in the pool near Celsius and Gabriela was amazing! By far the best server. She was so attentive and came by our seats near the pool constantly to check on us. We were not FC and we felt the fancy room and private pool area would have been a waste for our active kids. We were hardly in our room and they wanted to explore constantly. Save that money and book a nice excursion or save it for the next trip!

  Jan 19, 2026
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  Great Bartender Topped off our Trip!

  We had a great time at the resort which was very family friendly and had lots of good activities for the kids. In particular, our bartender Sebastien Herrera was great - both for the drinks he made and how much our kids loved him

  Jan 18, 2026
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  Luxury Honeymoon bliss & exceptional staff

  Our honeymoon at the Paradisus Riviera Maya was nothing short of magical, and our swim-up junior suite turned out to be the perfect setting for such a special chapter in our lives. From the moment we arrived, we were immersed in luxury, serenity, and romance. The swim-up suite was an absolute dream—stepping straight from our terrace into the pool each morning felt indulgent and private, like our own hidden oasis. The room was beautifully designed, spotless, and incredibly comfortable, with thoughtful details that made every moment feel elevated. Whether we were enjoying quiet mornings by the water or relaxing after a day of sun and exploration, the suite exceeded every expectation. What truly transformed this stay from amazing to unforgettable, however, was Eduardo Monroy, our exceptional concierge. Eduardo is a rare gem. His warmth, professionalism, and genuine care made us feel not just welcomed, but truly celebrated as honeymooners. He anticipated our needs before we even had to ask, handled every request with ease, and added personal touches that made us feel incredibly special. Eduardo ensured that everything flowed perfectly, allowing us to simply relax. The service throughout the resort was outstanding, the food was delicious and varied, and the overall atmosphere struck the perfect balance between luxury and tranquility. But it was the combination of this stunning property and Eduardo’s extraordinary dedication that made our honeymoon a truly once-in-a-lifetime experience. He deserves the highest praise for making our honeymoon absolutely flawless. We also want to give heartfelt recognition to Angelo, another incredible concierge. He surprised us one afternoon by the pool with roses and a sweet treat, a gesture that completely melted our hearts and made us feel so special. Those unexpected moments of kindness are what turn a great vacation into a lifelong memory. Also, a big thank you to Carmen, our lovely waitress at the Lunch Box, who became such a joyful part of our daily routine. We requested Carmen every morning because she was simply the best. She always remembered our drink orders without us even asking, and her warm, bubbly personality brightened our mornings. We genuinely looked forward to seeing her each day—she greeted us with such kindness and positive energy that breakfast became one of our favorite moments of the day. Brisa was also so friendly and welcoming at breakfast-she was incredibly patient when I tried to practice my Spanish! We had some lovely conversations with Lorena at the smaller snack/buffet bars in the family concierge lobby area. She remembered our names after one meeting which is amazing considering the number of guests at the hotel, and she couldn’t do enough to help us. Javier in the marketing team was a joy to chat to and he really looked after us and wanted to make our stay special. He also introduced us to our “neighbours” who we ended up getting on really well with and that was a highlight of our stay. The ONLY very slight disappointment was that there were very few vegetarian options other than rice and vegetables. However, we mentioned this to Eduardo who asked us to send him a list of what we would like and he made special arrangements. So, although a disappointment, it was quickly rectified. We will forever cherish the memories we made here and cannot wait to return. Paradisus Riviera Maya has our hearts.

  Jan 18, 2026
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  A great vacation with some room for improvements

  This was a great vacation. We had so much fun but there is room for improvement! Layout: the lobby is stunning and definitely has that wow-factor. The Adults only La Perla is separated completely from the family side. It’s a big resort but it was still easy to navigate. Buffet, à la cartes, ice cream and coffee are all in the lobby. A short walk brings you to the pools or the beach. Overall experience: I know this resort is geared to families. That’s why I went. It has nice water parks. But my gosh there’s a lot of kids. It was too much. If I went there without kids, I would not be happy. It’s quite chaotic. Food: the food was good and we always found something to eat. But it was not great. We went to the paradisus Cancun last year and despite the restaurants having the same names, they did not come close to the quality in Cancun. Pools: very clean pools, which I loved! There is a lot of seating near the kids pool with the pirate ship. Very few seats available near the main pool with the swim up bar. The main pool has the Celsius restaurant, bathrooms/excursion booth, and the entertainment booth. This takes up most of the pool edge so a lot of the chairs aren’t actually directly near the pool. Beach: beach was beautiful. There’s a cool lagoon if you walk to the left. Check it out! Concierge: we did not have family concierge. We felt very excluded and it’s first time we felt this way by not upgrading. Our room was on the family concierge side so we had to walk passed their buffet and pool every morning. We got kicked out of our beach chair because we were at the wrong spot. It was just a bit odd. All in all, it was a great trip! I don’t think I would go again. But you’ll certainly enjoy your trip. If you’re going without kids, upgrade to La Perla!! Special shoutout to Sebastian, Said, Socrates! Such great people!

  Jan 17, 2026