Paradisus Playa Del Carmen - Riviera Maya - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17127 reviews

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  Great but could be so much more

  This resort has so much potential but just misses the mark. We travelled as 2 families, 4 adults and 4 children (16, 16, 12 and 9). The hotel is gorgeous with a great pool area that didn’t require sunned wars etc. The food is also excellent and we don’t struggle for reservations at any or the restaurants. The downside comes from the Family Concierge and Adults only side. If you aren’t in one of these then I think your holiday suffers for it. There’s far too many adults only options for the size of the place, it was very disappointing. The other really big let down is no air conditioned bar area for families on an evening (unless of course you’ve paid for some sort of upgrade). The hotel has a lot of open air spaces so the only bar area on an evening is stifling. This resort could be perfect, if they opened it up for all.

  Aug 26, 2025
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  Good but your can have better

  Nice enough hotel. Pool area is quite small but nice. Water park is a great addition for families. Family concierge and master suite were highlights. Both excellent. Adrian our concierge was superb. Apparently quite challenging getting restaurant reservations but he just sorted it all out for us. Entertainment was a bit dull tbh, not loads to do for kids during day to up break pool time. Our kids are 10/7. Evening was very holiday camp style Probably more suited of people like sticking their kids in a kids club during day (younger kids) Food is just ok and nothing more. The buffet probably the best of the bunch which i never ever say. Bana teppanyaki experience is fun. Blue agave particularly poor Coti’s are every where in the resort stealing belongings and food from you beware. Took a Oreo straight out of my 7 y/old hand whilst sitting on a lounger Mayan adventure tour is a must for a day out. Excellent! We had a nice time but in comparison to other 5 star resorts like moon palace. This is no match. It’s cheaper which now makes sense

  Aug 25, 2025
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  Great resort

  Muy bonito resort muy buen servicio muy bonito. Highly recommend the resort and location and the amenities

  Aug 24, 2025
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  we had a great time

  We had a wonderful time. Our concierge Morgan) is one of the most wonderful person that I could have ever seen. The kids also had beautiful time.

  Aug 24, 2025
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  Superb family holiday at the Paradisus Playa del Carmen

  We have just returned from 10 days at the Paradisus Playa del Carmen. From check in to departure, we had a wonderful break; everything we hoped for from a large all-inclusive family resort. The stand-out difference between this hotel and others we've visited was the enthusiasm, warmth and professionalism of the staff. Everyone we came across went out of their way to help and give us a great holiday experience. We had booked a Family Concierge room, and the service from Jorge, our concierge (and Adrián, who stood in on Jorge's days off) was outstanding. He was always there when we needed him, sorting out restaurant reservations, requests for the room and mini bar, and general queries, but was never intrusive. A real asset to the Paradisus FC team! For anyone wavering on whether to book Family Concierge or a regular room, I would strongly recommend the upgrade for the personal service, access to the Lunch Box, and the included cenote trip. The hotel and facilities are all you would expect from a 5 star resort. Yes, as other reviews have mentioned, you can always find things that are in need of a coat of paint, or a cracked tile, but our room and the public areas we used were more than up to scratch, and there was plenty of evidence of maintenance in progress. Our room, a second-floor master suite, was in great condition, and the king-sized bed and double sofa bed offered plenty of space for our family of 4 (2 kids, aged 14 and 10). Just one minor complaint: no USB sockets! Luckily we'd come prepared, but bring phone chargers and adaptors. Housekeeping were brilliant, with two visits a day, and the mini bar and snacks always topped up. Restaurants were varied and all of a high standard, with Cielo being a personal favourite (and again great service from Luiz who looked after us on our last night). The breakfast buffet was enormous, regularly restocked, with great variation, but equally breakfast at the Lunch Box was a lovely quiet contrast for days when we didn't want the epic buffet. The bars were generally really quiet in the family side of the hotel, especially after 9pm at night, with great service in the evenings and in the swim-up bars during the day. As Brits we're not from a bar tipping culture, but tipping a couple of dollars or 50 pesos every couple of rounds of drinks seemed to be the norm and much appreciated by the bar staff. Take a load of $1 or 20-50 peso bills and you'll be fine; main reception were more than happy to break larger bills into a big pile of singles. For anyone concerned about seaweed, I was very impressed how hard the local team worked to keep the beach clear. In 10 days in early August, we had two days with visible seaweed on the beach. Every other day it had been mostly cleared first thing in the morning. Although the water was a little murky on the shoreline, you could wade 10 metres out (still waist-deep) into clear water. Wildlife at the hotel is fun: the usual handful of stray cats, but hundreds of coatis in the day, and mischevious raccoons in the evenings. Keep your beach bags securely closed, and don't leave food and drinks unattended and they'll be entertaining rather than annoying - common sense really. I could go on and on, but I'd thoroughly recommend the Paradisus for a family break.

  Aug 24, 2025