What We Love

  • Lounge poolside with gorgeous views, cocktails, and ocean breezes.
  • The rooms will "wow" you. Marble, brand name appliances, comfy beds & a spacious balcony.
  • Fuego is a favorite foodie spot - it's got a variety of sushi and it's perfect for your adults-only date night.

Things to Know

  • Upgrade to the Family Concierge suite for personalized service and extra perks.
  • You're close to several amazing tourist hot spots, including 5th Avenue, Tulum, Chichen Itza and Coba.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.

Resort Details

Dining
Guests can choose from a variety of restaurants and bars to enjoy delicious cuisines.
OnSite Dining
  • BANA
    Contemporary Asian dining experience with stunning Japanese Tatami mat flooring and private dining room, zen-like terrace to savour Asian fusion cuisine, Teppanyaki tables and an adults-only sushi bar.
  • BLUE AGAVE
    Mouth-watering selection of “Paradisus Natural” salads headline the dinner menu at this American Barbeque; becomes a latenight snack
  • CAPELLA
    Exclusive The Reserve restaurant with swim-up bar; serving lunch, breakfast and Bistro during dinner
  • CAPELLA
    Distinctly Italian Trattoria dining in air conditioned comfort. Private party room available.
  • CELSIUS SWIM UP BAR
    Snack Bar & Grill with pool bar at Paradisus Playa del Carmen
  • CIELO
    Mexican contemporary cuisine starring a special “Live” quesadilla area “Tres Marias” style! Diners have two options: air-conditioned restaurant and outdoor terrace
  • FAHRENHEIT SWIM UP BAR
    Snack Bar & Grill with pool bar at Paradisus Playa del Carmen
  • HADAR
    Breakfast only. International buffet delights with sumptuous show cooking and on-the-spot freshsqueezed fruit juice area 
  • KANNA BAR
    Beat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar 
  • LEMON FISH
    Latin fusion cuisine treats diners to spic ceviche and a raw bar in a trinity of dining options; a romantic private dining room, a divine outdoor terrace and an air-conditioned restaurant.
    Adults only 
  • NAOS
    Everyone is welcome to this sumptuous International buffet featuring show cooking and on-the-spot fresh-squeezed fruit juice area Serving breakfast, lunch and dinner. 
  • SAL STEAK CAVE ($)
    Sal Steak Cave is the perfect place for meat lovers, a space devoted to quality meat dishes where diners can savour the latest and most innovative grilling techniques.

    Adults only
  • SANTÉ
    Exclusive for The Reserve à la carte restaurant features casual dining for breakfast and lunch.

    Adults Only
  • THE GRILL
  • Various Lounges/Bars
    11 BARS 

    RED LOUNGE: Before or after dinner lounge where guests can enjoy cocktails and music* 

    M BAR. MARTINI & WINE: Robust wine cellar and exclusive themed martini selection invite lingering over pre-dinner cocktails (Holding Bar for Fuego and SAL restaurants)* 

    TOJI: Unique molecular concept starring sake specialties melds the art and science of mixology (Holding Bar for Bana restaurant)** 

    BLUE AGAVE: Appetites ignite with pre-dinner tequila and mezcal specialties and a fully stocked wine cellar (Holding Bar for Vento and Mole restaurants)** 

    SOUTH AVENUE BAR: Covered and open-air venue near restaurants buzzes with energy, events and music. Open during the day.

    NORTH AVENUE BAR: Music-filled, outdoor restaurant-area venue for listening, watching, talking and dancing. Open during the day** 

    SWIM-UP BAR: Open daily with refreshing tropical cocktails** 

    GABI CLUB BAR: Beat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar** 
    THE WINERY: A wonderful bodega and refuge for wine lovers. ($) 

    DON JULIO CORNER: Tequila tasting & romantic dinner experience ($) 

    ILLY CAFÉ: The ultimate authentic coffee bar experience.

    *Adults only 
    **Open for everyone
Room service, a spa, housekeeping and more amenities are available.
On-Site Amenities
  • Bilingual staff
  • Boutiques/stores
  • Child programs
  • Doctor on call†
  • Exercise gym
  • Golf†
  • Internet services
  • Laundry/Valet service†
  • Massage services†
  • Pool
  • Bilingual staff
  • Boutiques/stores
  • Child programs
  • Doctor on call†
  • Exercise gym
  • Golf†
  • Internet services
  • Laundry/Valet service†
  • Massage services†
  • Pool
  • Room service
  • Sauna†
  • Spa†
  • Valet parking
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Meeting Facilities†
  • Meeting/Board Rooms†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

The resort offers nearby golf, an on-site pool, children's programs and more fun activities.
On-Site Recreation
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program
    Kids Zone with supervised activities for kids up to 12 years, playground with jungle gym and outdoor activities.
  • General
    - Aqua Park
    - Coffee Shop
    - Ice Cream Shop
  • Golf location (onsite/nearby) †
    Distance to Golf course is 0.8 miles
  • Pool
    Two Sparkling free-form swimming pool with swim-up bar and pool side grill.

    Three incredible swimming pools, giant water buckets and five slides are available for family fun.
  • Spa †
    Full service indoor Spa ($) with beauty salon Water Ritual 22 Massage cabins (14 indoor, 2 outdoor, and 6 on the beach) Body and facial treatments Spa Boutique Dry and wet saunas for men and women with private dressing rooms A state-of-the-art Health Club: equipment and personal trainers Studio classes 
  • Teen programs †
    Teen's club for 13 - 17 years old
  • Water activities †
    - Water Park

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 17442 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Another Fantastic Family Trip!

    This was our second trip to the Paradisus Playa del Carmen, and the resort has only gotten better. It’s a great destination for families, especially those with children 12 and under. The resort is beautiful and well maintained, the food quite good, and the staff friendly and helpful. Our room, a master suite swim up, was perfect for a family of four. Andrea, the pre-arrival concierge, helped arrange dinner and spa reservations. This year Ana was our destination concierge, and she was fantastic in helping us with all of our needs. She is also great with children and very friendly. We also got to see Jonathan, our concierge from 2024 and perhaps the nicest human being. I hope Paradisus does everything it can to keep the talent—we plan on coming back next year in part because of the staff like Jonathan and Ana. You cannot go wrong with either of them. Eddy and Edgar at the FC swim-up bar were hilarious and made great drinks. Jose at Cielo was a really great waiter with an awesome sense of humor.

    Nov 29, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great for families!

    We had a great time and the kids had a blast. Kids are already asking to go back. Our concierge Jorge was awesome to deal with and answered everything we asked for.

    Nov 29, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    We enjoyed our stay

    When we first arrived, they did mot have our room ready but they did make other accommodations. Eventually we dis get the room we wanted. Some restaurants had better food than others. I recommend the morning buffet Also enjoyed the free ice cream scoop stand. Room service was slow. We found the mattress was a little hard but the did find extra padding to make our sleep better. The walk out pool was the best part of our stay. The water was warm. Jorge was professional and helpful. He made sure our stay was going to be enjoyable

    Nov 29, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful experience

    Overall a fantastic experience at our first Paradisus. Travelling with our two sons, ages 2 and 3 we thought 7 days might be too long but we were wrong, it wasn’t long enough. This hotel was made for families with young children. It didn’t feel like a typical family friendly themed resort, it felt more like a luxury family resort. The resort was the right size where we didn’t take a stroller and never regretted that decision. We went with the Family Concierge option, also no regrets. Eduardo M was our concierge and was always available when we needed and accommodated our every need. I couldn’t recommend him more. Additionally, the themes resturants were great, especially Flora and Cielo. We also managed to get to Sal while the kids were in the Kids Club, watching was top tire. As for the kids club, it was great and safe. The kids club is separated into two sections, ages 1-4 and the other is 5 and up. They don’t cross over so if you have an older and a younger child they won’t be in the same room. Fortunately there limited spots meaning each child gets full attention. There was stroller parking outside of each restaurant which was a nice touch for parents. Overall, it was a great experience and it was nice being in a resort that felt luxurious while having many kids running around and not feeling like a burden on other guests. This resort is designed for families with a touch of luxury. From the restaurants, the pools, the service, the attention to detail (example asking about food allergies upon each restaurant visit), the spa, the size was perfect. I would go back in a heartbeat and if you’re unsure about this hotel, don’t be, just do it.

    Nov 29, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Perfect vacation

    Perfect vacation with Emmanuel as our concierge. Thanks for everything,...................................... :)

    Nov 28, 2025
Hotel Advisories
  • AdvisoryThe hotel will no longer offer complimentary greens fees. Guests will have preferential golf rates at Grand Coral.
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Tax: 50.91 MXN (approx. $2.73)(Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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