Paradisus Playa Del Carmen - Riviera Maya - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17355 reviews

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  Awesome resort !

  I must say this an excellent resort with fantastic service and maintenance. Went with my family and 3 kids ages 1-5 and it was perfect and we all had an amazing time. Huge shout out to Hector for absolutely taking care of my family and I after a few minor hiccups. Aran at the buffet was amazing. I won't lie those coaties do become a bit annoying after a while though. Will be back next year !

  Nov 06, 2025
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  M-BAR HOTEL PARADISUS LA PERLA

  Everything at the hotel was amazing, from the attention and service to the cleanliness. Special thanks to Jesús Gorocica of M-Bar, a true bartender with incredible dedication to his work and outstanding personal attention. Thank you from Zaragoza!

  Nov 06, 2025
• 

  Amazing stay

  The resort is stunning, but what truly made our trip unforgettable were Jesús and Alfredo, the bartenders at the M Bar. Their kindness, attention, and incredible drinks made every evening special. They took such great care of us during our stay, we couldn’t have asked for better service!

  Nov 06, 2025
• 

  Amazing- will definitely go back!

  Our stay at Paradisus was nothing short of amazing. We travelled as a family of 5, 3 kids ages 11, 8 & 5. We did decide to upgrade to family Concierge before we arrived and it really was worth it (I was so worried it wouldn’t be). The main reasons we loved it so much was because of the use of the lunchbox where they seated and served you, the menu was great. The family concierge pool was also brilliant, plenty of sun beds, a little more chilled (still with plenty of children around!) and a great pool bar. Ana, our concierge, was also brilliant, we had surprises for the children every other day in the room and she made it so special for us, booking all of our A La Carte meals too. Any questions we had, she was there to answer them. With the family concierge, you also get a trip free of charge to the Cenote. Being a lazy family, we rarely do anything other than chill out and spend time together but WOW! It was amazing and I’m so so glad we made the effort to go, it’s a core memory for us. Having mentioned above what’s involved with family concierge, I do want to say that if we hadn’t had it, we never would have known what we would have missed and would have enjoyed the holiday regardless. However, now having it, it was just that slight step above for us that made our holiday extra special. The buffet restaurant is brilliant, so much choice for everyone and the pizza was out of this world! They also seat you and serve your drinks which is a massive help when you have the kids to take around the food. They cook lots of things fresh whether it’s breakfast, lunch or tea. The A La Cartes were nice, not amazing choice on the menus so it does depend how picky you are, we tried them all and our favourites were the Blue Agave and Teppanyaki. Massive shout out to Leo who gave us an amazing show and really made it special for us - thank you! The coffee shop and ice cream parlour were also so lovely, the way it’s all set out within the main lobby is great. Along with the fish and turtle’s that our kids loved looking at every night! I had heard mixed reviews on the entertainment but it was great for families; circus shows, dance shows & the lion king show were all great. After the show there would be music in the north bar (sometimes a singer or sax player) that were brilliant! This usually finished just before 10, would have been great for this to continue a little longer as it seemed so early and it seemed people wanted it for a little longer. Around 6/7pm they’d also have face painting, balloon making for the kids in the north bar which they all loved. They also had a rodeo bull one night that they all enjoyed! We used the kids club once. It seemed good and the opening hours are great if you want to make use of it. Our children didn’t want to go again but they’re not really kids club kind of kids. The cleanliness of the place was brilliant, always lovely and tidy. The rooms were also so clean. The beach was great, seaweed wasn’t a massive issue when we were there. The mosquitos were BAD! Please take some decent repellent, although they do seem to go for the tiniest spot you forgot to put it on! It was always worse after a bit of rain and they were better when it hadn’t rained so I guess it depends on your weather too. I want to finish on how amazing and friendly the staff were. We didn’t have one bad encounter, each member of staff have a lovely manner about them and were so hard working and polite. A massive shout out to Abisail at the FC pool bar who went above and beyond for us and looked after us so well. What a brilliant person you are- thank you. I also want to say that this is our first visit to Mexico and this is a step above anywhere we’ve been before (usually Egypt/Spain/Greece/Morocco). But even if you’ve been to Mexico before, I still think you’d be really impressed with the hotel.

  Nov 06, 2025
• 

  It was just ok. The night life sucked!

  Over all it was a very nice hotel. The pool was really nice but on the small side. We stayed at the Perla adults only side. The best bartender that I have ever experienced at a swim up bar. His name was Sabastian. He was very attentive and made all my drinks in a really nice tall glass not the small plastic cups that they usually serve. He was very funny and every time I went up to get a drink he had me laughing the whole time. He made it fun to be there. The food was fantastic all around and the service outstanding. The workers go as far as putting their hands over their heart and bow to say hello. Such nice people and humble. The only thing I did nt like is that there was nothing g going on at night at all. Really boring at night. Another thing if you want to eat steak and lobster get ready to pay more than you would pay in a nice restaurant in NYC.

  Nov 06, 2025