Paradisus Playa Del Carmen - Riviera Maya - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17726 reviews

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  Nice family stay in December

  We were looking for a calm, easy, kid friendly stay and this was it. Our concierge Jorge made the stay particularly fun for the kids with fun surprises throughout our stay!

  Feb 07, 2026
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  Stolen items from house keeping, flooded toilets, cockroaches, terrible food, etc

  Don't stay here unless you want your personal items stolen by house keeping. We stayed here for 7 nights. On our very last day, when we returned to our room after house keeping had come by, we noticed our babies toothpaste was missing. We immediately thought "what a strange thing to steal" but they must have needed it more than we did and probably steal small things often so it is less noticeable and so that we look silly if we make a complaint about such a trivial item missing. Regardless, we felt violated. The toothpaste could not have been mistaken for garbage either as it was a brand new tube we'd only been using for one week. I reported this to Tiara, our family concierge contact, who advised she reported the incident to house keeping and that it was investigated. When I asked for the outcome, I received no response. It seemed items missing from our room was not taken seriously and we were not compensated in any way, although if I'd taken their bathrobes, we would have been charged. I got the impression that because we were hours away from heading home at the time the complaint was made, our complaint was being brushed off since we were leaving anyway and we were no longer a revenue source to the resort. Second, the pools are NOT heated! The week we stayed, the weather was consistently in the mid to high 70 degree range. It was hot enough at a few points for me to need to hide in shade to get out of the sun, and even still the pool water was way too cold. Everyone was complaining about it all week. Very few people were utilizing the pools the entire week and we often heard gasping when people did make an attempt, followed by a quick exit. Extremely disappointing to pay thousands and not be able to use the pools at all. This was our third Mexico resort and the first time the pools were not heated. We previously stayed at Hyatt Ziva and Hotel Xcaret and had far better experiences. While at Hyatt Ziva, we were able to swim for hours during a tropical storm due to the pools being heated. Next, I want to talk about the rooms. Within ten minutes of checking into our room, we discovered our toilet was not cycling properly and actually flooded our entire bathroom. I also took note of the lack of cleanliness right away. Dust on surfaces, the couches not wiped down. My in laws discovered a cockroach in their room one day as well. The showers smelled like sewage? We also got random wiffs of a sewage smell in various parts of the resort. The food is pretty good at the restaurants you have to make reservations for, which is every single one except the buffet. The buffet food is TERRIBLE and is your one and only option for breakfast unless you pay an additional $900 to upgrade to family concierge, at which point you get access to The Lunchbox for breakfast. The buffet is also your only option for lunch and dinner if you are unable to get a reservation elsewhere, which fill up fast. The grill by the pool was also terrible. We ordered chicken strips and were given chicken nuggets....weird. The fries were usually cold. The fish tacos were also pretty disappointing. The room service food was also sub par and usually showed up cold. Now for the shows....the Neon show was great! The other shows were mediocre. The Illusionist show might have been great if it weren't for the terrible location and lack of seating. We left about ten minutes into the show due to not being able to see anything, even though we arrived 20 minutes early. I feel like smoothies should be offered all day long when you're staying at a resort in a tropical location, but they were only available until 11am. This was a huge disappointment for us because we traveled with our 13 month old who loves smoothies and we would have loved to get him one in the afternoons. There were also no fresh squeezed juices; only sugar water disguised as juice. The other two resorts we stayed at always had fresh squeezed juice. The staff is very friendly though! Overall, we were extremely disappointed. We really feel like this resort is cutting corners to save money.

  Feb 06, 2026
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  Perfect

  Everything and everyone was perfect!! Our Eduardo was fantastic and very present . We will definitely recommend this resort. So much fun and plenty to do.

  Feb 06, 2026
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  Loved this resort!

  Beautiful resort, excellent food & our room was fantastic. Staff are all extremely friendly, no matter what job they hold. Our concierge, Roberto Vado, was excellent, we couldn’t say enough good things about him. He always looked after us throughout our stay & really cared about how he could make our stay even better. We would highly recommend this resort.

  Feb 05, 2026
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  Excellent stay at Paradisus Playa Del Carmen

  Our family attended Paradisus Playa Del Carmen. Everything was fantastic from the resort grounds to the food and the rooms. It was very clean. The staff especially our concierge we had made our stay very enjoyable. The kids enjoyed the water park and there were plenty to eat. It was one of the best week we had for an all inclusive resort and we will certainly return again.

  Feb 04, 2026