Paradisus Playa Del Carmen - Riviera Maya - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17387 reviews

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  An overall enjoyable stay

  This review is definitely very late Overall, we did enjoy the stay but there were a few things that did affect our overal enjoyment of our stay. First of all, we stayed ten days in one of the suites on the Reserve side of the resort. The suite was absolutely amazing with two jacuzzis (one inside and one outside). It was extremely well appointed, clean, modern and well supplied. Before we get to the resort itself, getting there was a nightmare. We travelled with Air Transat and I will NEVER, EVER do that again. We had a 0600AM flight that departed close to 1100 AM. We were supposed to land in Cancun at 1100. Late departure = late arrival. By the time we get there, it was end of the day and I guess most of the staff had gone home. It took close to 45 minutes to get our luggage and the person responsible to coordinate transportation to resorts had gone home and had to be called back to the airport. We finally got to the resort at 0700PM dead tired and famished. To add to the Air Transat disaster, we were supposed to meet a representative in the morning. We looked for hours, saw the other reps but not the Air Transat one. We never saw or heard of him/her for the whole ten days we were there. The resort itself was quite large with a family section, an adults only area and the Reserve portion. It is extremely clean with well attended and special attention to every details, never lacked for anything for very long. Reception was lukewarm at best. Not what we expected or what we are used to. It was cold but professional and definitely below standard. The highlight of our stay was definitely our concierge, Mr Eduardo Monroy. He was absolutely amazing. Because we didn’t see our Air Transat rep, Eduardo took care of the orientation, gave us a guided tour of the whole resort, provided a detailed briefing of our entitlement, made sure we know daily the daily activities, took care of all restaurant reservations, took care of our transport back to the airport and arranged a 0600 PM late check out at no cost. He would check on us three to four times daily to make sure we are fine and before he goes home would again check to make sure we are OK. He speaks perfect English and did help us with our broken Spanish. The resort has an excellent gym with two spare areas (weights and cardio’s and one for spin classes and core training area) and an attendant to help if needed. The Spa is a quiet, extremely clean and well run oasis not to be missed. We took advantage of the hydrotherapy package. Where the resort kind of fail is the quality of the restaurants. They were average at best except for the Peruvian and Asian. They were A+++++. However, the menu for room service was unequalling excellent as it has the best dishes from the various restaurants. The other area that failed to meet our expectations was the designated area for Reserve guests. Most people there were older and the area would be very quiet until the activity pool opens up because the area for Reserve guests is very close to the activity pool so the loud music and the noise would filter through along with the drunk and noisy guests from the party area. As they arrive, the Reserve guests would leave. The staff was frustrated as they would become very busy and had no authority to kick them out. Same for the beach area, by 0630, all reserved daybeds would be taken by guests from the adult only section and again the staff was powerless. In the ten days we were there, we only got access once. The other area that I should warn you about is the beach. It is very clean and the water very nice and warm but the ocean floor has a lot of jagged and sharp corals. One guest’s foot was severely cut. Highly recommend having beach shoes. It was a good stay overall because of the special attention of senor Eduardo, the cleanliness of the place, the attention to details, the gym, spa, the Reserve lounge. With all the resorts in Mexico and even in the Riviera Maya area, I would not return as a Reserve guest. I cannot speak for the Adults Only or family sections

  Nov 14, 2025
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  Excellent experience with family concierge

  Absolutely incredible resort! I can’t recommend the Family Concierge service enough. We had access to a private pool, restaurant, and beach lounge area just for families, which made everything feel extra special and relaxed. Our concierge, Jorge, was phenomenal—he anticipated our needs before we even mentioned them and constantly went above and beyond. He even set up surprises and thoughtful little gifts for the kids in our room, which made their trip magical. Truly outstanding service from start to finish!

  Nov 14, 2025
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  2 nights at Paradisus

  We stayed in a family concierge room for a few nights at the end of our trip. Jorge Hernandez was our concierge and we couldn't have asked for better service. He was able to get us last minute reservations at one of the restaurants as well as a spot on the trip to the cenote. Food, service, atmosphere all 10s. The only thing I would change would be the children's area. We took our kids there to check it out (4 and 7) but they had no interest in hanging out, which is fine, because there were plenty of other things to do on site.

  Nov 14, 2025
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  Great for family groups

  I will write a detailed review as I know this was helpful when we were packing and planning our stay. We were a group of 13 people including 6 adults and 7 kids ages 4 to 12. We booked 3 of our kids with us 2 adults in a 1 bedroom Suite. Our 12 yo we booked with my in laws and it saved us a large amount of money over a 2 bedroom suite for 6. My 8 yo joined the grandparents once we got here as she wanted a break from younger siblings . It was extra to do the family concierge but we have found it to be worth the cost for our 6 day stay. We wanted a resort that really emphasized being in nature and natural sunshine. (We live far from the ocean in Nebraska, so I didn’t want to spend time with my kids in laser tag/bowling/arcade as other resorts seem to promote). When we first arrived I thought maybe the resort would be too fancy for us and we’d feel out of place. (Many of us had been up since 2:30 AM to get to the airport extra early during gov shutdown) However we were greeted warmly with cool towels when our shuttle van dropped us off and no one seemed to mind we looked bedraggled in leggings and t-shirts with hyper kids at 5 PM. They provided us cold drinks and small sandwiches/fruit at reception. Juice boxes/soda for the kids. We aren’t use to going to hotels with luggage service but ours arrived promptly (keep the slip of paper out they give you at drop off). We didn’t have bills ready to tip, but it was not awkward for us. Staff was still very nice. Once we had the proper change (bar tender can break $20’s) I tried to tip at meals—not required but much appreciated. Buffet had very good food. Always had sushi at lunch which we love. Had a grill area where you could choose your meat/fish and they would grill it fresh for you. Lots of salads, fresh fruit and a small area with kids food. Also an amazing bread roll/baguette wall by the homemade soups. We were a bit confused on the restaurant reservation system. I tried booking pre-arrival for just part of our group of 13 but everything got changed to 13 people for every dinner during pre-trip. So our concierge Ana graciously moved things around so some couples could have date nights. That meant we missed the Italian restaurant but still had very good food at Temeku adults only, Ceielo (upscale Mexican) and Family Hibachi. I was disappointed that the night we were booked at Flora (Mediterranean ) they had a Mexican buffet inside that restaurant. We had purposefully booked to have something other than Mexican but we made it work. Those that wanted other food went to main Nanos buffet after talking with family for a while. So if avoiding buffet/Mexican is important make sure to ask if regular menu will be available beforehand. Put on bug repellent even if you don’t feel mosquitos biting every evening near sunset. I thought we were lucky the first evening but found itchy bites as we got ready for bed. Beach is beautiful, hardly any seaweed seen. Tractor pulls a sand /seaweed skimmer across regularly—not super peaceful but keeps beach very nice. Kids really enjoyed sand toys left in room by our family concierge along with Fish food for many koi. Great smoothies for family concierge at the beach Kidsdom went well for our youngest children at 8 and 4 . I was concerned at first as my 8 yo with significant ADHD and can be impuslsove and have a hard time socially. When I filled out the form on arrival the director wanted to make sure he would follow directions and I assured her we would keep him on his regular med schedule and talk with him about good behavior. The 5-10 age group goes to splash pad and evenings shows. He did well overall. Kidsdom does not feed children and closes part of mid-day and at 4-6 PM. Also no reservation so get there at 6 if you have a reservation without the kids to make sure they are not full. No life jackets provided so bring your own if needed. Plenty of towels at all pools/beach. Also plenty of chairs on family side. Room was a great size. Wonderful to meet families from England, and other parts of the world here. Highly recommend for our first time taking kids out of the USA.

  Nov 12, 2025
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  Outstanding Service

  Our concierge Eduardo M. was absolutely amazing! Great resort with lots of food and entertainment options!

  Nov 11, 2025