Paradisus Playa Del Carmen - Riviera Maya - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17387 reviews

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  Beautiful Family Resort - exceptional service, amazing holiday

  We spent 10 days at Paradisus in November 2025, on the Family side of the Resort, and with the Family Concierge upgrade. This resort is amazing. Exceptional service and attention to detail. We were spoiled from arrival. Whatever you need, you need only ask. We had a private concierge, Eduardo who was truly exceptional. The kids loved him and he was so engaged with them - it was really adorable. The food was exceptional. The a la carte restaurants were truly delicious. We LOVED Flora and could have eaten there every night. I have to eat gluten free and there were lots of options for me - including gluten free bread. Having access to the Lunch Box (private breakfast and lunch spot for Family Concierge) was a game changer. We loved all of the activities for kids (cookie decorating, painting, mini parties, movie nights, etc). They also do a pretty incredible job with the shows in the evening. 8 pm show time every day and usually done by 8:45 pm. The shows are really high quality for a resort and our kids really loved them. The shows are a bit loud and take place in the main building where the bulk of the restaurants are - so if your kiddos go to sleep before 8:45 you will want to bring a white noise machine and ask for a room farther away from the main building. It was a truly exceptional holiday and we can't wait to go back.

  Nov 17, 2025
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  Great food, drink, and fun at a beautiful adults only all inclusive.

  This trip was amazing. Came here for our honeymoon, and it was truly a great experience. No desire was left unmet by our wonderful concierge Tiara Garcia. The Reserve master suite was a beautiful room to stay in. Amazing food at Sante (reserve) for breakfast and lunch! Highly recommend, and I will definitely try to come back again

  Nov 17, 2025
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  Once and done

  The cons Rooms seem to be newer but does have some ware and tear which was not fixed correctly. They just seem to do quick fixes which look awful. We had. Swim up and every time we rented our room there’s definitely a “wet” “mold” smell. I felt the that smell was all over our clothes as it seemed to be more pungent in the closet and drawers. The beds were really uncomfortable. By day 3 we all had back aches. The bedding sheets are very loud. Any slight movement would wake the room up. I know it sounds crazy but every movement the sheets were so loud. We came during a slow time and we still had to make reservations for dinner. None of the restaurants we went to were ever half full; yet reservations had to be made through the concierge. The concierge veronica who we only met once and just showed us to our room, was only chatting through what’s app which is fine but there was a day that we were at the beach and didn’t have reception leading to a few missed texted and she made reservations to a random restaurant which we did not choose and did not care for the options. We were under the impression that we were set at bana (hibachi) we arrived and were told they didn’t have availability yet there were only a handful of tables occupied. We had to figure out which areas were FC on our own. The shows were very corny. We tried twice to sit through a show and left both times. Now the beach. The seating was limited and all the lounge chairs and loungers were very close to each other. It felt like everyone was on top of each other. The water was pretty murky the entire time. The staff at the beach was non existent. She would come around one day and the other 4 days she would hang out at the bar and not attentive what so ever. The mixed drinks were terrible. Definitely seemed to have the minimal amount of alcohol. We were never told about the included centnote and it would have been something we would have done. The pros . We rented the cabanas near the pool and we had the pleasure of having Laura. She was fantastic. She took time to get to know us and was just wonderful everyday we had her as our server. The kids pool pirate ship area was nice. We were able to let the kids play and keep an eye on them the whole time. Over all we would not return to this resort.

  Nov 16, 2025
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  First visit, we'll be back!

  We had a wonderful first visit to this Melia resort. The service was awesome, as we've grown to expect from Melia. Jesus was a great concierge; he was attentive to all of our questions and requests. Laura at Celsius pool was courteous, kind and kept our drinks flowing. Francisco and Angel at Lemon Fish, Huberto and Jazil at Sal were superb servers. Jorge at South bar made our evening easy and relaxing. We will be back!!

  Nov 14, 2025
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  Excellent time on our family vacation. Thank you Alejandra & Rodrigo

  Alejandra was amazing.... she is the one who handled us for the majority of our stay. She was amazing and should be commended for her great service. Rodrigo was also an important server during our stay. This team was great and when you come please make sure you request their amazing service at the pool..

  Nov 14, 2025