What We Love

  • Lounge poolside with gorgeous views, cocktails, and ocean breezes.
  • The rooms will "wow" you. Marble, brand name appliances, comfy beds & a spacious balcony.
  • Fuego is a favorite foodie spot - it's got a variety of sushi and it's perfect for your adults-only date night.

Things to Know

  • Upgrade to the Family Concierge suite for personalized service and extra perks.
  • You're close to several amazing tourist hot spots, including 5th Avenue, Tulum, Chichen Itza and Coba.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.

Resort Details

Dining
Guests can choose from a variety of restaurants and bars to enjoy delicious cuisines.
OnSite Dining
  • BANA
    Contemporary Asian dining experience with stunning Japanese Tatami mat flooring and private dining room, zen-like terrace to savour Asian fusion cuisine, Teppanyaki tables and an adults-only sushi bar.
  • BLUE AGAVE
    Mouth-watering selection of “Paradisus Natural” salads headline the dinner menu at this American Barbeque; becomes a latenight snack
  • CAPELLA
    Exclusive The Reserve restaurant with swim-up bar; serving lunch, breakfast and Bistro during dinner
  • CAPELLA
    Distinctly Italian Trattoria dining in air conditioned comfort. Private party room available.
  • CELSIUS SWIM UP BAR
    Snack Bar & Grill with pool bar at Paradisus Playa del Carmen
  • CIELO
    Mexican contemporary cuisine starring a special “Live” quesadilla area “Tres Marias” style! Diners have two options: air-conditioned restaurant and outdoor terrace
  • FAHRENHEIT SWIM UP BAR
    Snack Bar & Grill with pool bar at Paradisus Playa del Carmen
  • HADAR
    Breakfast only. International buffet delights with sumptuous show cooking and on-the-spot freshsqueezed fruit juice area 
  • KANNA BAR
    Beat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar 
  • LEMON FISH
    Latin fusion cuisine treats diners to spic ceviche and a raw bar in a trinity of dining options; a romantic private dining room, a divine outdoor terrace and an air-conditioned restaurant.
    Adults only 
  • NAOS
    Everyone is welcome to this sumptuous International buffet featuring show cooking and on-the-spot fresh-squeezed fruit juice area Serving breakfast, lunch and dinner. 
  • SAL STEAK CAVE ($)
    Sal Steak Cave is the perfect place for meat lovers, a space devoted to quality meat dishes where diners can savour the latest and most innovative grilling techniques.

    Adults only
  • SANTÉ
    Exclusive for The Reserve à la carte restaurant features casual dining for breakfast and lunch.

    Adults Only
  • THE GRILL
  • Various Lounges/Bars
    11 BARS 

    RED LOUNGE: Before or after dinner lounge where guests can enjoy cocktails and music* 

    M BAR. MARTINI & WINE: Robust wine cellar and exclusive themed martini selection invite lingering over pre-dinner cocktails (Holding Bar for Fuego and SAL restaurants)* 

    TOJI: Unique molecular concept starring sake specialties melds the art and science of mixology (Holding Bar for Bana restaurant)** 

    BLUE AGAVE: Appetites ignite with pre-dinner tequila and mezcal specialties and a fully stocked wine cellar (Holding Bar for Vento and Mole restaurants)** 

    SOUTH AVENUE BAR: Covered and open-air venue near restaurants buzzes with energy, events and music. Open during the day.

    NORTH AVENUE BAR: Music-filled, outdoor restaurant-area venue for listening, watching, talking and dancing. Open during the day** 

    SWIM-UP BAR: Open daily with refreshing tropical cocktails** 

    GABI CLUB BAR: Beat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar** 
    THE WINERY: A wonderful bodega and refuge for wine lovers. ($) 

    DON JULIO CORNER: Tequila tasting & romantic dinner experience ($) 

    ILLY CAFÉ: The ultimate authentic coffee bar experience.

    *Adults only 
    **Open for everyone
Room service, a spa, housekeeping and more amenities are available.
On-Site Amenities
  • Bilingual staff
  • Boutiques/stores
  • Child programs
  • Doctor on call†
  • Exercise gym
  • Golf†
  • Internet services
  • Laundry/Valet service†
  • Massage services†
  • Pool
  • Bilingual staff
  • Boutiques/stores
  • Child programs
  • Doctor on call†
  • Exercise gym
  • Golf†
  • Internet services
  • Laundry/Valet service†
  • Massage services†
  • Pool
  • Room service
  • Sauna†
  • Spa†
  • Valet parking
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Meeting Facilities†
  • Meeting/Board Rooms†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

The resort offers nearby golf, an on-site pool, children's programs and more fun activities.
On-Site Recreation
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program
    Kids Zone with supervised activities for kids up to 12 years, playground with jungle gym and outdoor activities.
  • General
    - Aqua Park
    - Coffee Shop
    - Ice Cream Shop
  • Golf location (onsite/nearby) †
    Distance to Golf course is 0.8 miles
  • Pool
    Two Sparkling free-form swimming pool with swim-up bar and pool side grill.

    Three incredible swimming pools, giant water buckets and five slides are available for family fun.
  • Spa †
    Full service indoor Spa ($) with beauty salon Water Ritual 22 Massage cabins (14 indoor, 2 outdoor, and 6 on the beach) Body and facial treatments Spa Boutique Dry and wet saunas for men and women with private dressing rooms A state-of-the-art Health Club: equipment and personal trainers Studio classes 
  • Teen programs †
    Teen's club for 13 - 17 years old
  • Water activities †
    - Water Park

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 17442 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fun, Happy, Zen

    We love this resort! It’s the perfect balance between being big enough for variety, yet easy to get around. So beautiful and zen. We never had to wait for dinner, always got drinks easily, shows were great, we could get chairs / cabanas by the pool (no 7am race to grab chairs!), and the beach was beautiful. There was even a little foam party in the kids pool one day and our 5 year lost her mind when they played “Golden” amidst her whole family dancing in the foam together! They also had snorkling and Hobie sailing right off of their beach. Great service from PAOLA AND CARLOS! They helped us with our plans for each day and brought gifts for the kids. We were really glad we did the family concierge since it gave us access to the lunchbox restaurant, a cenote tour with yoga and zip line into the outdoor cenote, snacks in the lounge, and a very chill pool that our family enjoyed playing in. I also loved the evening entertainment. It was fun to come out of the restaurant and have a band playing and get to dance together! It was truly a wonderful vacation and this resort was just perfect! Great service, no sales pitches, easy and relaxing. The only thing I regret is not doing the family photo shoot. I didn’t think I could convince everybody to leave the pool early get showered and be at the beach in time for photos, but the setting was really gorgeous and the sunsets are beautiful and there’s no wind so it’s perfect for family photos on the beach. I wish we would have done that! I realized I didn’t have any pics of the resort without our family in them… so most of these pics are of the beach or the cenote trip, but I hope they are helpful. Gracias Paradisus!

    Dec 01, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Honest Review From Caribbean All Inclusive Couple

    We came to share a 40th birthday celebration for my wife. Booking was easy, travel was good, and transportation to the resort was good. The resort was overall quite pretty and very appealing with one of the nicer rooms we have stayed in. Since it is an all inclusive I will go over the issues we experienced since we expected it to be top notch. We are frequent Sandals goers so thy is our main point of reference. The food was not good. The options were lacking and it just was not anything good. I feel we could have made better food at home. The drinks… apparently there are tiers. So although you pay for all inclusive if you don’t pay enough you get off brand alcohol which is pretty sad and shocked me. Lastly, I’m not sure if it was lack of English/spanish etc but many of the staff came off very rude. The way they interacted with us was just not good and made us feel uncomfortable and unhappy. Overall the price was low and the resort reflected. I will definitely not come back to the resort.

    Dec 01, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Second time there, no need to return.

    Food is not great and a few restaurants are just bad. Staff is very nice. Overpriced for the food quality, The rooms need a makeover big time. Grounds are nice. Main Pools are cold and should be heated.

    Dec 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    The Paradisus resort by Melia is the best resort and experience.

    This was our first time traveling to Playa del Carmen, we met friends and family at the Paradisus resort by Melia. This was by far the best experience we have had on vacation, hands down. The staff from beginning to end was out of this world, the kindest most helpful employees we have ever met. Javier and Paola went OUT of their way to make our stay perfect. The food was delicious (even the buffet). Our kids actually loved the Kids Club, they did crafts, fed turtles, saw live shows, and so much more. Mago and Daniel made ever drink perfect, the service is truly out of this world and everyone is so friendly. This will now become a yearly family and friend trip. 10 out of 10 would recommend.

    Dec 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great All Inclusive

    Buffet Hadar service is great always! Shout out to Ismael, Sandy and Anita. The hotel is great, love the gelato from the family side. The beaches here are awesome as well!

    Dec 01, 2025
Hotel Advisories
  • AdvisoryThe hotel will no longer offer complimentary greens fees. Guests will have preferential golf rates at Grand Coral.
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Tax: 50.91 MXN (approx. $2.73)(Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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