Paradisus Playa Del Carmen - Riviera Maya - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17411 reviews

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  Excellent family friendly resort

  We enjoyed our stay at Paradisus Playa del Carmen very much! Great restaurant options, clean and beautiful grounds, with very friendly attentive staff. I was a bit nervous about dining as we have food allergies in the family. But felt assured when we were asked every time before getting seated of allergies.. happy to say we had a reaction-free trip! Adrian, our family concierge was very helpful, organized, thorough and caring! Teresita the pool concierge was lovely! Would definitely want to return!

  Nov 22, 2025
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  Fun Trip to Paradisus

  We had a wonderful time at Paradisus Le Perla. Nice rooms, good food and great staff! Pool restaurant & Capella are great

  Nov 22, 2025
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  Five star Resort

  Fantastic servers at Hadar restaurant Ernesto Carlos Nelvia A beautiful relaxing luxurious resort with amazing staff

  Nov 22, 2025
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  A truly welcoming resort for families

  Our family of 4 (2 kids under 7) stayed at Paradisus Playa del Carmen for 5 nights in a Family Concierge Master Suite Nature View. It was a quick 45 minute drive from the Cancun airport with the private transfer we had arranged. It is right by a beautiful beach with white, fine sand and minimal sargassum at this time of the year. There is security tracking who is coming and going. They provided a golf cart for us to get to check in and we were able to use the pools and restaurants until our room was ready and also had a hospitality suite for us to shower and change in as we arrived very early. The unit had a separate bedroom, large bathroom that had a separate room for the big soaker tub and shower with double rainfall shower and a living room that was big enough for a full dining table and pull out couch and rollaway bed for the two kids. There was a microwave and mini fridge as well as ample storage throughout. Housekeeping and the mini bar service kept the room clean and water and snacks refilled daily, and they were great at coming when we were not in the room. You can leave a note with what snacks you want more of with a tip! The resort is a quick 10 minute taxi ride to 5th avenue for shopping (20 USD cab fare each way). The resort itself has so many activities it’s impossible to do them all. Our Family Concierge, Adrian Bosquez, introduced himself to us right away, showed us around and would always be available during his shift. He started off the day by sending us a message of all the activities for the day including the highlights. When we arrived my kids just wanted chips so he found some and put it in a backpack full of toys and a towel and bug spray for them each to have. Throughout the trip he reminded us of our dinner reservations beforehand (great perk of FC being able to reserve) and answered any question we had and arranged for things to be sent to our room that we needed without having to go through another person. He also left wonderful surprises for the kids like a bubble bath with balloons in the outdoor jacuzzi tub in our unit, stuffed animals and fish food. When he was for, the app made it easy for us to order room service or request things from housekeeping which arrived promptly (room service typically took around 45 min). The kids loved switching between the quieter FC pool, the warm Celsius pool, the pirate ship pool and the Aqua Zone. All the pools have food and drink service nearby. What consistently stood out is that this resort is truly kid friendly and not just kid tolerant, with stroller parking, high chairs, kid friendly snacks prepared for easy access at all poolside locations. The aqua zone had slushees and cut fruit and veggies, the buffet had a lowered area with kid favourite food! We did not have issues finding chairs to leave our things, just be aware of not having snacks in your bags because the coatis will try to get them. Coming from a place with lots of wildlife it did not bother us. The food was some of the best I’ve had at an AI. We enjoyed the a la carte service at the Lunch Box (Victor was our favourite server) and the food arrived quickly and beautifully presented. They always offered us a fruit plate to start and yogurt for the kids. The poolside food at the FC Pool was more elevated than at the Celsius pool which we also enjoyed. The dinners were delicious - we went to Blue Agave, Cielo, Flora, Capella and Bana Teppanyaki. Blue Agave was the only let down as the labeling for the food was a bit confusing so we were a bit lost figuring out what we were eating. The food at all of the other ones was great, plated well and with reasonable portions and you could always order more if needed. The best service was at Cielo, where Luis Leon provided us with excellent and personalized service that made it a great experience. My little one kept asking for more tortilla chips and my husband wanted to try some of their hot sauces and he was happy to oblige and explain the menu in detail. The Nespresso bar and ice cream parlour were a part of the resort we loved having and visited daily! We were very impressed with their entertainment team - there were a few young men and women that seemed to be everywhere - 9am in the morning making kids smile with face painting and balloon animal, then playing water volleyball, then at the aqua zone leading dances for the kids. They truly stood out as being very hard working! We used the Kidsdom a few times and my older child told me how nice the staff were and how she had so much fun making crafts and going for ice cream. The shows in the evening were so impressive! The circus show was a highlight and we were so impressed with what acrobatics they could do in the space. Overall, we are so glad we picked this resort amongst so many in the area. The smiling faces of the staff and proactive approach they had to asking guests if we had everything we need made or a very relaxing trip. Many friends with families have seen our photos and want to know where it was because they want to visit now too!

  Nov 22, 2025
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  Paradisus is paradise!!!

  The resort is beautiful and very clean. Staff is wonderful, spa experience was amazing and pool activities were fun!!!

  Nov 22, 2025