What We Love

  • Lounge poolside with gorgeous views, cocktails, and ocean breezes.
  • The rooms will "wow" you. Marble, brand name appliances, comfy beds & a spacious balcony.
  • Fuego is a favorite foodie spot - it's got a variety of sushi and it's perfect for your adults-only date night.

Things to Know

  • Upgrade to the Family Concierge suite for personalized service and extra perks.
  • You're close to several amazing tourist hot spots, including 5th Avenue, Tulum, Chichen Itza and Coba.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.

Wrangle the kids and escape to this all-inclusive haven that is full on fun for the whole family. Paradisus Playa del Carmen La Esmeralda delivers activities, entertainment, a pool with a pirate ship and luxurious dining. What’s not to love here?

All-inclusive means a stress-free getaway: drinks, food and activities at your resort are included in the price of your vacay! You can book a much-needed date night and dine at one of the adults-only restaurants while the kids are occupied at the Kids Club. Fuego is a favorite. The spa and fitness center are loaded with treatments, exercise classes and plunge pools for you to enjoy. If you just want to relax, the marble, brand name appliances, comfortable beds and spacious balconies provide ultimate relaxation. Dip your toes along the sandy shores – dreamy vacations like this are what you’ve been waiting for. 

Location

Playa del Carmen - Beach
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 2011
Last Renovation: 2011
Total rooms: 512

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Resort Details

Dining

Guests can choose from a variety of restaurants and bars to enjoy delicious cuisines.
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Amenities

Room service, a spa, housekeeping and more amenities are available.
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Activities

The resort offers nearby golf, an on-site pool, children's programs and more fun activities.
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Hotel Advisories

Advisory A minimum mandatory Environmental Tax of $20.00 pesos (approximately $1.00 USD)per room, per day, will be charged and collected by the hotel at check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory The hotel will no longer offer complimentary greens fees. Guests will have preferential golf rates at Grand Coral.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 11390 reviews
  • 5.0 star tripadvisor rating
    Great hotel and staff

    I visited Playa Del Carmen after a brief few days in Mexico City. I was blown away by the size of the hotel in the first instance. It is paired with its sister hotel next door so if you are adults staying in the family section like my father and I see good food in the restaurant that remained open (they closed the buffet) and they were also exemplary in terms of service and manners. I couldn't recommend this place enough and I'd certainly come back if I visited Cancun again.

    Mar 24, 2020
  • 5.0 star tripadvisor rating
    Awesome Resort

    Visited the Paradisus La Esmeralda and it is a fantastic resort! I go to Mexico once a year and each time I go I visit a different resort and this definitely one of the top ones. The A la carte’s are amazing! Fantastic food! Facilities are clean and well kept. It is one of the smaller resorts with an amazing beach! We booked on the family side but spent most of our on the adults only side which was awesome! Shout out goes to our waiter Santos Jimenez Lopez at The Grill Restaurant! He was so nice and friendly! My sister and I were travelling alone and this resort felt safe and comfortable and relaxing!

    Mar 23, 2020
  • 5.0 star tripadvisor rating
    Great stay!

    We just returned from 4 nights at Paradisus and have nothing but great things to say! We did upgrade to family concierge as the resort was not full because of the ongoing pandemic. We loved the FC pool and access to Olio! The entertainment staff made for fun for us and the kids. The only odd thing we found was that you can not get alcohol anywhere at the resort before 11 am. We like to have a mimosa or blood Mary at breakfast but could not because of this. We hope to return!

    Mar 21, 2020
  • 4.0 star tripadvisor rating
    Great place for a family vacation

    We stayed for a week. All the staff were wonderful and always asking if we needed anything. We we impressed at how clean and well kept the whole resort was. Only downside was my 10 year old was bored in the kids club,despite it going up to 12 years old. The buffet food was varied and my kids always found something they liked. Thanks to our butler Johnathan for making our stay enjoyable!

    Mar 21, 2020
  • 5.0 star tripadvisor rating
    Our first family vacation

    We had been planning a family vacation for some time and we finally decided on Paradisus Esmeralda for their family concierge section of their hotel. First the hotel is beautiful and big! Different pools and areas designed for children and families. Many restaurants on the spot. We had Denisse Cortez as our butler and she was phenomenal. Shes very sweet and made herself available to anything we needed. She decorated the room so nicely for my little one who was turning 6. We would definitely like to work with her again in the future. I'd really love to come back soon.

    Mar 21, 2020