What We Love
- Lounge poolside with gorgeous views, cocktails, and ocean breezes.
- The rooms will "wow" you. Marble, brand name appliances, comfy beds & a spacious balcony.
- Fuego is a favorite foodie spot - it's got a variety of sushi and it's perfect for your adults-only date night.
Things to Know
- Upgrade to the Family Concierge suite for personalized service and extra perks.
- You're close to several amazing tourist hot spots, including 5th Avenue, Tulum, Chichen Itza and Coba.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
LocationPlaya del Carmen - Beach
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating11390 reviews
Great hotel and staff
I visited Playa Del Carmen after a brief few days in Mexico City. I was blown away by the size of the hotel in the first instance. It is paired with its sister hotel next door so if you are adults staying in the family section like my father and I see good food in the restaurant that remained open (they closed the buffet) and they were also exemplary in terms of service and manners. I couldn't recommend this place enough and I'd certainly come back if I visited Cancun again.
Visited the Paradisus La Esmeralda and it is a fantastic resort! I go to Mexico once a year and each time I go I visit a different resort and this definitely one of the top ones. The A la carte’s are amazing! Fantastic food! Facilities are clean and well kept. It is one of the smaller resorts with an amazing beach! We booked on the family side but spent most of our on the adults only side which was awesome! Shout out goes to our waiter Santos Jimenez Lopez at The Grill Restaurant! He was so nice and friendly! My sister and I were travelling alone and this resort felt safe and comfortable and relaxing!
We just returned from 4 nights at Paradisus and have nothing but great things to say! We did upgrade to family concierge as the resort was not full because of the ongoing pandemic. We loved the FC pool and access to Olio! The entertainment staff made for fun for us and the kids. The only odd thing we found was that you can not get alcohol anywhere at the resort before 11 am. We like to have a mimosa or blood Mary at breakfast but could not because of this. We hope to return!
Great place for a family vacation
We stayed for a week. All the staff were wonderful and always asking if we needed anything. We we impressed at how clean and well kept the whole resort was. Only downside was my 10 year old was bored in the kids club,despite it going up to 12 years old. The buffet food was varied and my kids always found something they liked. Thanks to our butler Johnathan for making our stay enjoyable!
Our first family vacation
We had been planning a family vacation for some time and we finally decided on Paradisus Esmeralda for their family concierge section of their hotel. First the hotel is beautiful and big! Different pools and areas designed for children and families. Many restaurants on the spot. We had Denisse Cortez as our butler and she was phenomenal. Shes very sweet and made herself available to anything we needed. She decorated the room so nicely for my little one who was turning 6. We would definitely like to work with her again in the future. I'd really love to come back soon.