Paradisus Playa Del Carmen - Riviera Maya - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17776 reviews

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  Total Relaxation

  Our time at Paradisus La Perla - The Reserve was nothing short of amazing. The resort is perfectly located along the beautiful Playa del Carmen beach in the heart of the Riviera Maya. It's an ideal spot—close enough to the lively town, incredible golf courses, and those stunning cenotes, yet still tucked away enough for some peace and quiet. The “Quiet Zones” are a nice touch, making it easy to really unwind and enjoy the calm. Every part of the resort exceeded our expectations, from the swimming pools and comfy beach beds to the wide variety of restaurants that offered delicious food and had the perfect atmosphere. We didn’t manage to try every activity (it would’ve been a lot to fit in), but there was certainly more than enough to keep us busy, no matter what kind of vacation you're after. Our rooms at The Reserve were spotless and kept in great shape by the housekeeping team throughout our stay. But what really made the experience stand out was the concierge team. A special shout-out to our concierge, Eduardo Monroy, who went above and beyond to make sure everything was taken care of. He was always a step ahead, organizing excursions, booking dinner reservations, and helping with travel details we hadn’t even thought about. It was service like that that made our time here feel extra special. Paradisus La Perla truly offers a top-tier experience in Playa del Carmen. From the location to the luxury amenities and incredible service, it's the kind of place that makes you want to return. I can't wait to visit again and would definitely recommend it to anyone looking for a high-quality resort getaway offering unmatched atmosphere and value.

  Feb 19, 2026
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  10/10 Experience

  If you are looking for a truly enjoyable resort experience with all the amenities, gorgeous facilities, amazing staff, and really delicious food, this is the spot. Upgrading to Reserve is beyond worth it. Our Concierge, Eduardo, attended to our every need and made our stay perfect. We will be coming back!

  Feb 19, 2026
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  Very disappointed

  Melia usually does better I guess just not in Mexico. I’ve had good luck in the DR but the service is just not even close to what you’d expect

  Feb 19, 2026
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  An amazing 5 days at the Paradisis!

  I had an amazing time! Eduardo Monroy was our concierge and was amazing. How he recalls everyone’s names I don’t know. He took care of everything for us. The atmosphere altogether is so calming, the rooms are amazing and comfortable and the food and drink are so yummy. Alfredo in the pool area is wonderful and attentive!

  Feb 19, 2026
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  Fantastic Vacation at La Perla

  We had a beautiful week at La Perla! The property is gorgeous, service is fantastic and goes beyond expectations, food and drinks were great, and there are lots of things to see and do! We’d highly recommend this resort, and found it to be very good value. We have stayed at several other resorts in the area and this was a great one, on a very nice stretch of beach and easily walkable to town (if you bother to leave, which you really don’t need to!). We stayed in a swim up Reserve junior suite with a hot tub on the patio, which was delightful (we actually were initially put into a room without one when we arrived in the evening, but they moved us after one night). Our concierge Eduardo Monroy took care of the room move, as well as our dinner and cenote excursion reservations (this outing, included in the reserve package, was lovely!) and was responsive when we had requests and kept us updated daily, but not overbearing at all. He went above and beyond to make my husband’s birthday special with an impressive free amenity. I felt the service overall was really great. We were also able to have late checkout at 3pm on our last day which was absolutely fantastic!! It really made for a relaxing and enjoyable last day of our trip. At other resorts when we’ve had a late departure we’ve had to lug our things around all day and use a hospitality room/washroom to get ready to leave, so we really appreciated this! :) we lounged on the beach and then enjoyed the swim up room for the last little bit of our time there, before grabbing a bite before our transfer arrived. Perfect! The only down side to the resort was the lounge hogging - by the end of the week I was getting up to claim a beach spot at 6:30am, otherwise a shaded lounger spot was basically impossible. Frustratingly, often the prime beach and poolside beds would be empty most/all day despite having been claimed before sunrise.. this is a tricky problem though, as it would be tough to add more loungers in the space available, and it’s hard to change people’s behaviour when they’re trying to maximize their vacation enjoyment, and I know this is a problem at many resorts, certainly not uniquely a Paradisus issue.. but there was a lot of selfish behaviour on display while we were there, which was annoying. But this was literally the only complaint we had! The beach was great, lovely swimming though there are a few rocks to watch out for (I didn’t find this was a problem but some elderly folks we spoke with mentioned it was an issue for them). We saw some neat wildlife on the resort and in the ocean, and the evening entertainment was nice - the casino night and musicians were fun and low-key; definitely not the wild and over the top shows or party vibes of some resorts, but this suited us perfectly - we went to bed early most nights and enjoyed the sunshine all day. :) Thank you for a great vacation!

  Feb 18, 2026