What We Love

  • Lounge poolside with gorgeous views, cocktails, and ocean breezes.
  • The rooms will "wow" you. Marble, brand name appliances, comfy beds & a spacious balcony.
  • Fuego is a favorite foodie spot - it's got a variety of sushi and it's perfect for your adults-only date night.

Things to Know

  • Upgrade to the Family Concierge suite for personalized service and extra perks.
  • You're close to several amazing tourist hot spots, including 5th Avenue, Tulum, Chichen Itza and Coba.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.

Resort Details

Dining
Guests can choose from a variety of restaurants and bars to enjoy delicious cuisines.
OnSite Dining
  • BANA
    Contemporary Asian dining experience with stunning Japanese Tatami mat flooring and private dining room, zen-like terrace to savour Asian fusion cuisine, Teppanyaki tables and an adults-only sushi bar.
  • BLUE AGAVE
    Mouth-watering selection of “Paradisus Natural” salads headline the dinner menu at this American Barbeque; becomes a latenight snack
  • CAPELLA
    Exclusive The Reserve restaurant with swim-up bar; serving lunch, breakfast and Bistro during dinner
  • CAPELLA
    Distinctly Italian Trattoria dining in air conditioned comfort. Private party room available.
  • CELSIUS SWIM UP BAR
    Snack Bar & Grill with pool bar at Paradisus Playa del Carmen
  • CIELO
    Mexican contemporary cuisine starring a special “Live” quesadilla area “Tres Marias” style! Diners have two options: air-conditioned restaurant and outdoor terrace
  • FAHRENHEIT SWIM UP BAR
    Snack Bar & Grill with pool bar at Paradisus Playa del Carmen
  • HADAR
    Breakfast only. International buffet delights with sumptuous show cooking and on-the-spot freshsqueezed fruit juice area 
  • KANNA BAR
    Beat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar 
  • LEMON FISH
    Latin fusion cuisine treats diners to spic ceviche and a raw bar in a trinity of dining options; a romantic private dining room, a divine outdoor terrace and an air-conditioned restaurant.
    Adults only 
  • NAOS
    Everyone is welcome to this sumptuous International buffet featuring show cooking and on-the-spot fresh-squeezed fruit juice area Serving breakfast, lunch and dinner. 
  • SAL STEAK CAVE ($)
    Sal Steak Cave is the perfect place for meat lovers, a space devoted to quality meat dishes where diners can savour the latest and most innovative grilling techniques.

    Adults only
  • SANTÉ
    Exclusive for The Reserve à la carte restaurant features casual dining for breakfast and lunch.

    Adults Only
  • THE GRILL
  • Various Lounges/Bars
    11 BARS 

    RED LOUNGE: Before or after dinner lounge where guests can enjoy cocktails and music* 

    M BAR. MARTINI & WINE: Robust wine cellar and exclusive themed martini selection invite lingering over pre-dinner cocktails (Holding Bar for Fuego and SAL restaurants)* 

    TOJI: Unique molecular concept starring sake specialties melds the art and science of mixology (Holding Bar for Bana restaurant)** 

    BLUE AGAVE: Appetites ignite with pre-dinner tequila and mezcal specialties and a fully stocked wine cellar (Holding Bar for Vento and Mole restaurants)** 

    SOUTH AVENUE BAR: Covered and open-air venue near restaurants buzzes with energy, events and music. Open during the day.

    NORTH AVENUE BAR: Music-filled, outdoor restaurant-area venue for listening, watching, talking and dancing. Open during the day** 

    SWIM-UP BAR: Open daily with refreshing tropical cocktails** 

    GABI CLUB BAR: Beat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar** 
    THE WINERY: A wonderful bodega and refuge for wine lovers. ($) 

    DON JULIO CORNER: Tequila tasting & romantic dinner experience ($) 

    ILLY CAFÉ: The ultimate authentic coffee bar experience.

    *Adults only 
    **Open for everyone
Room service, a spa, housekeeping and more amenities are available.
On-Site Amenities
  • Bilingual staff
  • Boutiques/stores
  • Child programs
  • Doctor on call†
  • Exercise gym
  • Golf†
  • Internet services
  • Laundry/Valet service†
  • Massage services†
  • Pool
  • Bilingual staff
  • Boutiques/stores
  • Child programs
  • Doctor on call†
  • Exercise gym
  • Golf†
  • Internet services
  • Laundry/Valet service†
  • Massage services†
  • Pool
  • Room service
  • Sauna†
  • Spa†
  • Valet parking
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Meeting Facilities†
  • Meeting/Board Rooms†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

The resort offers nearby golf, an on-site pool, children's programs and more fun activities.
On-Site Recreation
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program
    Kids Zone with supervised activities for kids up to 12 years, playground with jungle gym and outdoor activities.
  • General
    - Aqua Park
    - Coffee Shop
    - Ice Cream Shop
  • Golf location (onsite/nearby) †
    Distance to Golf course is 0.8 miles
  • Pool
    Two Sparkling free-form swimming pool with swim-up bar and pool side grill.

    Three incredible swimming pools, giant water buckets and five slides are available for family fun.
  • Spa †
    Full service indoor Spa ($) with beauty salon Water Ritual 22 Massage cabins (14 indoor, 2 outdoor, and 6 on the beach) Body and facial treatments Spa Boutique Dry and wet saunas for men and women with private dressing rooms A state-of-the-art Health Club: equipment and personal trainers Studio classes 
  • Teen programs †
    Teen's club for 13 - 17 years old
  • Water activities †
    - Water Park

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 17615 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    3th year vacation on the same spot

    Our 3th year at the resort. Amazing place and people. From the lobby , rooms , restaurants , swimming pool, water park, kidsdom- everything is perfect

    Jan 08, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great time!!

    We had a great week at this resort. I think reviews can be misleading and obviously are people’s own opinions. I rated this resort high for an all inclusive in PDC in the price range it is in. Everything at the resort was good-food, cleanliness, facilities, activities etc. Kids had a great time and even going over NY the resort didn’t feel too crowded! The room was nice, tidy, and serviced well. We did Family Concierge and our concierge Adrien was amazing!

    Jan 08, 2026
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Lackluster

    Family trip. Not worth the money. Food, amenities, ambiance is lack luster. Bedding is uncomfortable.

    Jan 08, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Paradisus Playa Del Carmen is great for families, couple or solo travelers

    Paradisus Playa del Carmen-Riviera Maya was a very pleasant stay stay. I visited this property before a work conference in Cancun solo. I could tell it was a great property for families with the water slide area. The welcome area had a great candy bar with candy and treats for families with kids or for myself lol. It would be a great property for solo travelers like myself and couples. The restaurant's at night were very good and I got to visit the Asian restaurant that had amazing dumplings. The hibachi restaurant was also an amazing experience. The sports bar was also nice for the football and baseball games showing at the time. They also opened the sports bar for a few of us Denver Bronco fans trying to catch the game in London that was showing early in the AM. The access to the beach was also nice and very convenient for staying at the resort. The pool bar was also nice and the restaurant outside net to bar as well. They also had some nice pool entertainment for the adults and kids as well.

    Jan 08, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great stay

    Good food, nice beach, good time. The staff are wonderful all over the resort. Ottho at the front desk was especially warm and kind

    Jan 08, 2026
Hotel Advisories
  • AdvisoryThe hotel will no longer offer complimentary greens fees. Guests will have preferential golf rates at Grand Coral.
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Tax: 50.91 MXN (approx. $2.73)(Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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