Paradisus Playa Del Carmen - Riviera Maya - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17689 reviews

• 

  Fun family vacation, but very cold pools!

  Resort is beautiful, and the constant entertainment for kids was unreal! Food was great too. We only have two complaints but this wouldn’t deter us from retaining. One, the pools are not heated and there are no hut tubs, so it’s quite uncomfortable to actually swim (freezing cold water), and this seemed to be a common complaint of other guests during our trip. Second, our room had a jacuzzi on the balcony, but the jets didn’t actually work and the tub was filthy. Other than that, we really enjoyed our time here, and our family concierge, Emmanuel was great with our meal reservations, surprises for our daughter, and overall responsiveness.

  Feb 04, 2026
• 

  Great Stay at Paradisus Playa Del Carmen

  We just returned from 6 nights at Paradisus Playa Del Carmen with our 3 kids ages 11, 9 and 6. We had a really enjoyable stay. We loved that the resort was so compact and it was quick to get to everything. The beach was beautiful. We had the family concierge package, which depending on what you pay for it was worth it. We used the family concierge pool and beach a lot. Raymundo and Roderi at the Family concierge bar took good care of us! They knew our drink orders and all of our names (in our group of 10) by the end of the week! Other family concierge perks that we enjoyed was the self serve mimosas, coffee and snacks in the FC building. We spoke to our concierge over whatsapp which was very convenient. He was always available to answer questions for us. They also provided the kids with some little backpacks, toys and beach toys. We found the food really great. We only ate at the buffet for breakfast, the buffet is on the smaller side. For lunch there were a lot of great options, Lunch Box, poolside service and we found the menu of food you could order at Celcius pool bar great! Room service was also really good. Our kids loved the waterpark. It is on the deeper side and the water is strong coming out of the slide so we liked to have lifejackets for them as they did get tired. Lifejackets aren't provided, we brought our own. No alcoholic drinks are served in the waterpark, but you can bring them in from the other bars. But there were snacks there, non-alcoholic drinks and our kids ate a lot of the self serve ice cream! We ate at a la cartes every night, which were pre-booked as we were family concierge and we had no issues getting the reservations we wanted. Our highlight was definitely our adults only meal at Sal Steakhouse. One of the best meals I've ever had. We put our kids in kids club for that - a note that kids club is first come first serve so we had trouble getting all our kids in....also they are very strict on age. My son turned 11 five days earlier and they wouldn't let him go. This resort is very family oriented. I wouldn't recommend the family side if you are just adults. There were a ton of evening activities for kids (bouncy castles, a pinata, games...) Our kids loved the Koi and turtles in the main lobby as well as the ice cream. (They are probably going through Ice Cream withdrawal now) We did the cenote tour with our family. It left at 2 and returned around 5:30. You get to swim in a cenote cave and then there was a zipline and cliff jumping that our kids really enjoyed. We found it worthwhile as it was included with our Family Concierge package. The only cons we had was that they weren't accommodating with putting us in rooms close to our friends and they also didn't tell us until the last day that they couldn't accommodate late checkout as we didn't have to leave the resort until 4pm. But overall a good stay and a great resort!

  Feb 04, 2026
• 

  A Must Resort to Consider

  Spacious rooms with big terrace and jacuzzi, excellent service, wonderful food options, great location, and overall an excellent value for your money. If you have children -- they will be in heaven. Koi ponds with turtles, raccoons and coatis everywhere, an aqua park, jungle, and kids club that will give them a thrill of a lifetime. There is an adults only section for people that don't want to hear kids having a thrill of a lifetime. There were numerous weddings at the location -- and this would be a great choice for that as well. Plus, a 20 minute walk to beautiful downtown Playa del Carmen.

  Feb 03, 2026
• 

  Nice stay other than the Salmonella poisoning

  My family and I had a nice stay at the Paradisus Playa Del Carmen in January 2026. We were a big group - grandparents and two families with a total of three kids (ages 2, almost 2, and 7). We were happy that the crib that was provided suited our needs with an almost 2 year old and that our room was relatively quiet and farther away from the main pool area. There was lots to see and do and the kids club was good (arrive early to get a spot for the younger category!). The only major negative issue with our trip is that my husband became very sick right after we arrived home. This sickness escalated to an ER visit and testing confirmed that he was suffering from salmonella poisoning. Apparently it takes 8-72 hours after exposure to develop symptoms. We are 100% certain that he was poisoned by something he ate at Paradisus Playa Del Carmen, as we didn't set foot off the resort and the one thing we ate in the airport was deep fried and shared three ways with me and our almost 2 year old. We have no idea what exactly did it but people should be aware that this happened. We ate most of our meals at the buffet and my husband thought the chicken that they carve for you at the buffet was a bit sus but nobody else in our party got sick.

  Feb 03, 2026
• 

  Best Experience

  Booked here for a wedding here at the resort and made it a family vacation with our 2 adult kids. We had such a wonderful time here! Service was excellent! Food was great! Wedding was Beautiful! Best time of our lives here!

  Feb 02, 2026