Paradisus Playa Del Carmen - Riviera Maya - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17387 reviews

• 

  Great food, drink, and fun at a beautiful adults only all inclusive.

  This trip was amazing. Came here for our honeymoon, and it was truly a great experience. No desire was left unmet by our wonderful concierge Tiara Garcia. The Reserve master suite was a beautiful room to stay in. Amazing food at Sante (reserve) for breakfast and lunch! Highly recommend, and I will definitely try to come back again

  Nov 17, 2025
• 

  Once and done

  The cons Rooms seem to be newer but does have some ware and tear which was not fixed correctly. They just seem to do quick fixes which look awful. We had. Swim up and every time we rented our room there’s definitely a “wet” “mold” smell. I felt the that smell was all over our clothes as it seemed to be more pungent in the closet and drawers. The beds were really uncomfortable. By day 3 we all had back aches. The bedding sheets are very loud. Any slight movement would wake the room up. I know it sounds crazy but every movement the sheets were so loud. We came during a slow time and we still had to make reservations for dinner. None of the restaurants we went to were ever half full; yet reservations had to be made through the concierge. The concierge veronica who we only met once and just showed us to our room, was only chatting through what’s app which is fine but there was a day that we were at the beach and didn’t have reception leading to a few missed texted and she made reservations to a random restaurant which we did not choose and did not care for the options. We were under the impression that we were set at bana (hibachi) we arrived and were told they didn’t have availability yet there were only a handful of tables occupied. We had to figure out which areas were FC on our own. The shows were very corny. We tried twice to sit through a show and left both times. Now the beach. The seating was limited and all the lounge chairs and loungers were very close to each other. It felt like everyone was on top of each other. The water was pretty murky the entire time. The staff at the beach was non existent. She would come around one day and the other 4 days she would hang out at the bar and not attentive what so ever. The mixed drinks were terrible. Definitely seemed to have the minimal amount of alcohol. We were never told about the included centnote and it would have been something we would have done. The pros . We rented the cabanas near the pool and we had the pleasure of having Laura. She was fantastic. She took time to get to know us and was just wonderful everyday we had her as our server. The kids pool pirate ship area was nice. We were able to let the kids play and keep an eye on them the whole time. Over all we would not return to this resort.

  Nov 16, 2025
• 

  First visit, we'll be back!

  We had a wonderful first visit to this Melia resort. The service was awesome, as we've grown to expect from Melia. Jesus was a great concierge; he was attentive to all of our questions and requests. Laura at Celsius pool was courteous, kind and kept our drinks flowing. Francisco and Angel at Lemon Fish, Huberto and Jazil at Sal were superb servers. Jorge at South bar made our evening easy and relaxing. We will be back!!

  Nov 14, 2025
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  Excellent time on our family vacation. Thank you Alejandra & Rodrigo

  Alejandra was amazing.... she is the one who handled us for the majority of our stay. She was amazing and should be commended for her great service. Rodrigo was also an important server during our stay. This team was great and when you come please make sure you request their amazing service at the pool..

  Nov 14, 2025
• 

  An overall enjoyable stay

  This review is definitely very late Overall, we did enjoy the stay but there were a few things that did affect our overal enjoyment of our stay. First of all, we stayed ten days in one of the suites on the Reserve side of the resort. The suite was absolutely amazing with two jacuzzis (one inside and one outside). It was extremely well appointed, clean, modern and well supplied. Before we get to the resort itself, getting there was a nightmare. We travelled with Air Transat and I will NEVER, EVER do that again. We had a 0600AM flight that departed close to 1100 AM. We were supposed to land in Cancun at 1100. Late departure = late arrival. By the time we get there, it was end of the day and I guess most of the staff had gone home. It took close to 45 minutes to get our luggage and the person responsible to coordinate transportation to resorts had gone home and had to be called back to the airport. We finally got to the resort at 0700PM dead tired and famished. To add to the Air Transat disaster, we were supposed to meet a representative in the morning. We looked for hours, saw the other reps but not the Air Transat one. We never saw or heard of him/her for the whole ten days we were there. The resort itself was quite large with a family section, an adults only area and the Reserve portion. It is extremely clean with well attended and special attention to every details, never lacked for anything for very long. Reception was lukewarm at best. Not what we expected or what we are used to. It was cold but professional and definitely below standard. The highlight of our stay was definitely our concierge, Mr Eduardo Monroy. He was absolutely amazing. Because we didn’t see our Air Transat rep, Eduardo took care of the orientation, gave us a guided tour of the whole resort, provided a detailed briefing of our entitlement, made sure we know daily the daily activities, took care of all restaurant reservations, took care of our transport back to the airport and arranged a 0600 PM late check out at no cost. He would check on us three to four times daily to make sure we are fine and before he goes home would again check to make sure we are OK. He speaks perfect English and did help us with our broken Spanish. The resort has an excellent gym with two spare areas (weights and cardio’s and one for spin classes and core training area) and an attendant to help if needed. The Spa is a quiet, extremely clean and well run oasis not to be missed. We took advantage of the hydrotherapy package. Where the resort kind of fail is the quality of the restaurants. They were average at best except for the Peruvian and Asian. They were A+++++. However, the menu for room service was unequalling excellent as it has the best dishes from the various restaurants. The other area that failed to meet our expectations was the designated area for Reserve guests. Most people there were older and the area would be very quiet until the activity pool opens up because the area for Reserve guests is very close to the activity pool so the loud music and the noise would filter through along with the drunk and noisy guests from the party area. As they arrive, the Reserve guests would leave. The staff was frustrated as they would become very busy and had no authority to kick them out. Same for the beach area, by 0630, all reserved daybeds would be taken by guests from the adult only section and again the staff was powerless. In the ten days we were there, we only got access once. The other area that I should warn you about is the beach. It is very clean and the water very nice and warm but the ocean floor has a lot of jagged and sharp corals. One guest’s foot was severely cut. Highly recommend having beach shoes. It was a good stay overall because of the special attention of senor Eduardo, the cleanliness of the place, the attention to details, the gym, spa, the Reserve lounge. With all the resorts in Mexico and even in the Riviera Maya area, I would not return as a Reserve guest. I cannot speak for the Adults Only or family sections

  Nov 14, 2025