What We Love

  • Lounge poolside with gorgeous views, cocktails, and ocean breezes.
  • The rooms will "wow" you. Marble, brand name appliances, comfy beds & a spacious balcony.
  • Fuego is a favorite foodie spot - it's got a variety of sushi and it's perfect for your adults-only date night.

Things to Know

  • Upgrade to the Family Concierge suite for personalized service and extra perks.
  • You're close to several amazing tourist hot spots, including 5th Avenue, Tulum, Chichen Itza and Coba.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.

Resort Details

Dining
Guests can choose from a variety of restaurants and bars to enjoy delicious cuisines.
OnSite Dining
  • BANA
    Contemporary Asian dining experience with stunning Japanese Tatami mat flooring and private dining room, zen-like terrace to savour Asian fusion cuisine, Teppanyaki tables and an adults-only sushi bar.
  • BLUE AGAVE
    Mouth-watering selection of “Paradisus Natural” salads headline the dinner menu at this American Barbeque; becomes a latenight snack
  • CAPELLA
    Exclusive The Reserve restaurant with swim-up bar; serving lunch, breakfast and Bistro during dinner
  • CAPELLA
    Distinctly Italian Trattoria dining in air conditioned comfort. Private party room available.
  • CELSIUS SWIM UP BAR
    Snack Bar & Grill with pool bar at Paradisus Playa del Carmen
  • CIELO
    Mexican contemporary cuisine starring a special “Live” quesadilla area “Tres Marias” style! Diners have two options: air-conditioned restaurant and outdoor terrace
  • FAHRENHEIT SWIM UP BAR
    Snack Bar & Grill with pool bar at Paradisus Playa del Carmen
  • HADAR
    Breakfast only. International buffet delights with sumptuous show cooking and on-the-spot freshsqueezed fruit juice area 
  • KANNA BAR
    Beat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar 
  • LEMON FISH
    Latin fusion cuisine treats diners to spic ceviche and a raw bar in a trinity of dining options; a romantic private dining room, a divine outdoor terrace and an air-conditioned restaurant.
    Adults only 
  • NAOS
    Everyone is welcome to this sumptuous International buffet featuring show cooking and on-the-spot fresh-squeezed fruit juice area Serving breakfast, lunch and dinner. 
  • SAL STEAK CAVE ($)
    Sal Steak Cave is the perfect place for meat lovers, a space devoted to quality meat dishes where diners can savour the latest and most innovative grilling techniques.

    Adults only
  • SANTÉ
    Exclusive for The Reserve à la carte restaurant features casual dining for breakfast and lunch.

    Adults Only
  • THE GRILL
  • Various Lounges/Bars
    11 BARS 

    RED LOUNGE: Before or after dinner lounge where guests can enjoy cocktails and music* 

    M BAR. MARTINI & WINE: Robust wine cellar and exclusive themed martini selection invite lingering over pre-dinner cocktails (Holding Bar for Fuego and SAL restaurants)* 

    TOJI: Unique molecular concept starring sake specialties melds the art and science of mixology (Holding Bar for Bana restaurant)** 

    BLUE AGAVE: Appetites ignite with pre-dinner tequila and mezcal specialties and a fully stocked wine cellar (Holding Bar for Vento and Mole restaurants)** 

    SOUTH AVENUE BAR: Covered and open-air venue near restaurants buzzes with energy, events and music. Open during the day.

    NORTH AVENUE BAR: Music-filled, outdoor restaurant-area venue for listening, watching, talking and dancing. Open during the day** 

    SWIM-UP BAR: Open daily with refreshing tropical cocktails** 

    GABI CLUB BAR: Beat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar** 
    THE WINERY: A wonderful bodega and refuge for wine lovers. ($) 

    DON JULIO CORNER: Tequila tasting & romantic dinner experience ($) 

    ILLY CAFÉ: The ultimate authentic coffee bar experience.

    *Adults only 
    **Open for everyone
Room service, a spa, housekeeping and more amenities are available.
On-Site Amenities
  • Bilingual staff
  • Boutiques/stores
  • Child programs
  • Doctor on call†
  • Exercise gym
  • Golf†
  • Internet services
  • Laundry/Valet service†
  • Massage services†
  • Pool
  • Bilingual staff
  • Boutiques/stores
  • Child programs
  • Doctor on call†
  • Exercise gym
  • Golf†
  • Internet services
  • Laundry/Valet service†
  • Massage services†
  • Pool
  • Room service
  • Sauna†
  • Spa†
  • Valet parking
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Meeting Facilities†
  • Meeting/Board Rooms†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

The resort offers nearby golf, an on-site pool, children's programs and more fun activities.
On-Site Recreation
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program
    Kids Zone with supervised activities for kids up to 12 years, playground with jungle gym and outdoor activities.
  • General
    - Aqua Park
    - Coffee Shop
    - Ice Cream Shop
  • Golf location (onsite/nearby) †
    Distance to Golf course is 0.8 miles
  • Pool
    Two Sparkling free-form swimming pool with swim-up bar and pool side grill.

    Three incredible swimming pools, giant water buckets and five slides are available for family fun.
  • Spa †
    Full service indoor Spa ($) with beauty salon Water Ritual 22 Massage cabins (14 indoor, 2 outdoor, and 6 on the beach) Body and facial treatments Spa Boutique Dry and wet saunas for men and women with private dressing rooms A state-of-the-art Health Club: equipment and personal trainers Studio classes 
  • Teen programs †
    Teen's club for 13 - 17 years old
  • Water activities †
    - Water Park

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 17593 reviews
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    For those looking for a luxury, 5 star experience and food - this is not it

    We visited Paradisus the week leading up to Christmas and I'm torn between a 2 or 3 out of 5. Overall, the hotel grounds are beautiful and the nature setting is amazing. The nearby beach and walkable lagoon are picturesce and we loved the animals and jungle feel. The room was OK (when taking into consideration the age of the resort and the family concierge lounge was nice. However, service and food were completely sub par and at times, not edible. This is coming from people who vacation in IKOS type resorts in Europe and prefer good food on vacation, not just convinience. Detailed review below. Pros - Look and feel of the resort is great, you feel truly immersed in nature and its very peaceful - Beach was nice (dependent on day) and nearby lagoon great for kids - Room was good, cleaninig service great and the jacuzzi tub on balcony was great for a rainy day - Tons for younger kids to do, even if they are not swimming (going on a walk to see animals, looking for coconuts at the beach) Cons - The food was really bad with the exception of Cielo, Blue Agave, Celsius and Sal. The buffet was pretty much inedible as food is stale and lacks any taste. The food counters in the buffet are also low enough where bunch of kids put their hands in without parent supervision (witnessed a kid sneeze in a pan). I couldn't even eat the oats as the ladel is left in the pot and its too hot to actually touch. Guacamole is pre-made and frozen and probbaly same as you would buy at a US grocery store in terms of taste which is absurd for a Mexican resort. - The family concierge provided absoutely no value. Sure someone texts you on whatsapp and gives gifts to the kids but I feel like they do that regardless. The biggest scam was the Lunch Box (that comes with concierge) that had the worst food and slowest service. It says they open at 7 but they dont actually bring any food until 8. I asked for a french toast and the waiter told me to get it from the pre-made food trays that have been standing there for hours, Yum..The actual lunch at Lunch Box was the worst one and we stopped going there after the 2nd day as it takes 40 min for the food to comes and it tastest horrible. The concierge pool was the coldest, so again, your'e paing extra for nothing. - Cleanliness around the resort was very poor. Part of this is due to the clientelle and guests leaving trash but I've never been at a resort that doesnt have someone employed whos job is to only clean the space around the pool or beach. We would come to the beach in the morning and there were dirty towels, cups, and rubbish all over. Same for the pirate pool. Insane that they don't clean in the evening... - Lastly, organization seems to be quite poor. One day, we waited for 30 min for Lunch box to open for lunch at 1pm. At 1 pm they told us they wont open due to the heavy rain. What is the point of having a concierge on whatsapp if they dont even announce things like this? So then we headed to the buffet where we waited 40 more minutes to be seated as there were millions of hungry people infront of us.

    Jan 01, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Edgar was the best!

    Edgar made our trip so much fun! He made us feel at home and helped us do so many activities! He was the king of volleyball !!

    Jan 01, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Family fun and beautiful resort

    Beautiful resort and such a fun time! The food and rooms were awesome. Our favorite part was volleyball on the beach with Edgar! All of the staff were so nice but Edgar went above and beyond. 10/10 would recommend this resort for your next vacation!

    Jan 01, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Willing to come back one day.

    Great property, outstandung service and very friendly staff. Rooms are clean, well-furnished, comfortable. All Inclusive is running higher than desired, well inflation is everywhere. Loved the Nature part of the property and the beach.

    Dec 31, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    I love my experience with Alicia. She was very pleasant in services at the Hadar Restaurant especially both Lunch & din

    I love my experience with Alicia. She was very pleasant in services at the Hadar Restaurant especially both Lunch & dinner time. Thank you for all you do.

    Dec 30, 2025
Hotel Advisories
  • AdvisoryThe hotel will no longer offer complimentary greens fees. Guests will have preferential golf rates at Grand Coral.
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Tax: 50.91 MXN (approx. $2.73)(Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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