Paradisus Playa Del Carmen - Riviera Maya - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17726 reviews

• 

  Service service service

  Just leaving today from a 4 night quick getaway for a friend’s wedding. We stayed on the adult side of the resort. We loved our stay and service was amazing by everyone, front desk, restaurants, bars, etc. All locations that we were able to attend for dinner—food was delish! Highly recommend this location and definitely spend the money for the adult side if traveling without children. We spent a lot of time walking around and there were a lot of families which it looked like to us that there were plenty activities for kids if you are traveling with children. But if no children the adult side is key!

  Feb 08, 2026
• 

  Culinary experience... WOW!

  My wife and I scheduled a super last minute vacation to escape the midwest winter. Since it was last minute, we weren't too picky on the actual resort, we just wanted to be by a beach, specifically in the Playa Del Carmen area. The resort itself was okay and the rooms were a bit outdated, but it was very clean! Staff do a really good job at keeping the resort/rooms clean. They restocked our fridge and snacks daily, which is greatly appreciated. The location of the resort was just what we were looking for, right by the beach in the Playa Del Carmen area. This is a family and adults-only resort. Unfortunately, if you are traveling without kids and you want the adults-only section, you have to book a more expensive room. If you do not book their more expensive rooms, you may be stuck in the family section of the resort. We ended up being placed in the family section of the resort, which was fine, but a bit more research from our part would have been better to avoid confusion. Onto the best part of our trip, and possibly the main reason why we would ever consider coming back to this resort (as we do not like to visit the same place twice). The food was AMAZING!!! Every single dish was made to perfection! Our first dinner was at the Italian restaurant, Cappella. Drinks and appetizers were all tasking fine, but once my Carbonara came, I was lost for words. I had the best Carbonara since visiting Rome a few years ago. It was the best pasta dish I've had in years. My wife also loved her pasta dish (but I cannot remember what she ordered). Our culinary experience continued at Tokimeku, Tori, and Cielo. Each restaurant gave us something completely different but equally amazing. The dish we were currently eating was our favorite until we were eating the next. If you love food and are on the fence on which resort to stay at, choose this one, you will not be dissapointed. I will say, you have to make dinner reservations for each night. So ensure you get all of your reservations made when you first arrive.

  Feb 07, 2026
• 

  Book it!

  We stayed at the Paradisus Playa Del Carmen as a family of 4 with a 7yo & 4yo in January and it was just the most incredible experience. We chose family concierge and were very glad that we did. Nestor was our family concierge & he was just the most wonderful man. So attentive, so on top of every request. He made sure the girls had a special surprise in our room each day. He had all of our restaurants reserved for us in advance and was even able to sneak us in to an extra night of teppanyaki at the end of our trip. With our family concierge we were able to enjoy a daily breakfast and lunch restaurant and we made a point of eating there twice a day as it was so good. The servers, so attentive, they would go over and above with any food requests that we had, often items not even on the menu, they would make it happen. Ignacio and Victor were both truly remarkable. The food 100%. So much better than I was expecting for an all inclusive resort. Family concierge also includes a private pool that was warmer than the pirate pool so we spent most of our time either there or on the beach. The bar staff at this bar, also just so on top of it, GREAT service overall. The bars are also stocked with top shelf liquor so the drinks were extra yummy. Aquazone was a blast, my kids had the best time there. The rooms were cleaned very promptly, we had a 1 bedroom suite and the room was very spacious, as was the balcony, more than enough room for us. If I am grasping for straws and try to find any cons about this resort: The pirate pool is cold Ordering room service meals took a long time The shuttle from the airport is LONG, book a private transfer Overall an incredible resort, our best experience in Mexico, will absolutely be back. We stayed at a paradisus in Cuba and loved it so we had to try a paradisus in Mexico and after both experiences I don’t know if I will stay at another chain of resorts.

  Feb 07, 2026
• 

  Babymoon Bliss

  Right from the start, we knew we had picked the right resort for our babymoon. We opted for the Adults Only + Reserve package and it did not disappoint. Our trip started with a smooth check in our own private Reserve lobby and we met our personal concierge Eduardo who was absolutely amazing. Everything was explained clearly to us and we were offered refreshments in our own Reserve section while we waited for our room. Speaking of the room, we were blown away by the amenities and space of our room! We had the junior suite nature view which had a giant jacuzzi tub inside AND one on the balcony. The bed was super comfy and the blackout curtains allowed us to sleep in. The double shower was a nice touch we weren't expecting! The housekeeping staff were very efficient and the room was left spotless every day. They also did a "turn down" service which set the mood for a nice deep sleep. The Reserve section has it's own private pool, swim up bar with a great lunch/snack menu as well as a special restaurant called Sante which is open for breakfast and lunch. This was perfect for us as we wanted to have a lot of quiet relaxing time before our baby arrived. The Reserve package also included special events daily as well as a Cenote trip which was included. We mostly hung out at the pool but the beach also had it's own Reserve section with beds and lounge chairs which was beautiful. At the Reserve pool, Yusmara and Alfredo, the pool servers, made us feel so well taken care of and special. They loved the baby bump and were very attentive, making sure I was well hydrated with water and yummy mocktails. These two really made the trip and we had a lovely time getting to know them. We did venture to the main adult pool which looked fun if you wanted to be a bit more lively. We really enjoyed the restaurants on the property. As an adults only guest, you have access to adult only restaurants but can also book at the other restaurants in the family section. We opted for Capella (Italian - family), Teppanyaki (Hibachi - adults only), Cielo (Elevated Mexican - family). We loved all of the restaurants but for me Cielo was the star - the food was incredible. The Teppanyaki was also super fun as we got to meet other adults and got a fun show with our food. As part of the Reserve package we also had access to Sal Steak restaurant which you normally have to pay extra for. The service and food at Sal was INCREDIBLE! Our servers Jazil and Eduardo were so helpful and attentive - they made me a special mocktail and even found a bottle of sparkling apple juice so I could pretend I had champagne. They gave us a special "babymoon" dessert with a very thoughtful handwritten note (see photos). We were blown away by the service we received at Sal and all the restaurants we attended. Finally, our personal concierge Eduardo was SPECTACULAR!! He was so helpful with coordinating our dinner reservations, the Cenote trip, our taxi to the airport and providing us with the daily schedule for activities and where we can eat when. He even offered to have non-alcoholic Heineken beers brought to the room for me. Overall he went above and beyond to make sure we had a comfortable and enjoyable stay and we are so grateful he was at our beck and call for any question. Overall, we'd highly recommend this resort (specifically the Adults Only Reserve) for anyone looking for a nice relaxing higher end resort without the price tag of some of the other options such as Atelier or Secrets.

  Feb 07, 2026
• 

  Nice family stay in December

  We were looking for a calm, easy, kid friendly stay and this was it. Our concierge Jorge made the stay particularly fun for the kids with fun surprises throughout our stay!

  Feb 07, 2026