What We Love
- Lounge poolside with gorgeous views, cocktails, and ocean breezes.
- The rooms will "wow" you. Marble, brand name appliances, comfy beds & a spacious balcony.
- Fuego is a favorite foodie spot - it's got a variety of sushi and it's perfect for your adults-only date night.
Things to Know
- Upgrade to the Family Concierge suite for personalized service and extra perks.
- You're close to several amazing tourist hot spots, including 5th Avenue, Tulum, Chichen Itza and Coba.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- BANAContemporary Asian dining experience with stunning Japanese Tatami mat flooring and private dining room, zen-like terrace to savour Asian fusion cuisine, Teppanyaki tables and an adults-only sushi bar.
- BLUE AGAVEMouth-watering selection of “Paradisus Natural” salads headline the dinner menu at this American Barbeque; becomes a latenight snack
- CAPELLAExclusive The Reserve restaurant with swim-up bar; serving lunch, breakfast and Bistro during dinner
- CAPELLADistinctly Italian Trattoria dining in air conditioned comfort. Private party room available.
- CELSIUS SWIM UP BARSnack Bar & Grill with pool bar at Paradisus Playa del Carmen
- CIELOMexican contemporary cuisine starring a special “Live” quesadilla area “Tres Marias” style! Diners have two options: air-conditioned restaurant and outdoor terrace
- FAHRENHEIT SWIM UP BARSnack Bar & Grill with pool bar at Paradisus Playa del Carmen
- HADARBreakfast only. International buffet delights with sumptuous show cooking and on-the-spot freshsqueezed fruit juice area
- KANNA BARBeat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar
- LEMON FISHLatin fusion cuisine treats diners to spic ceviche and a raw bar in a trinity of dining options; a romantic private dining room, a divine outdoor terrace and an air-conditioned restaurant.Adults only
- NAOSEveryone is welcome to this sumptuous International buffet featuring show cooking and on-the-spot fresh-squeezed fruit juice area Serving breakfast, lunch and dinner.
- SAL STEAK CAVE ($)Sal Steak Cave is the perfect place for meat lovers, a space devoted to quality meat dishes where diners can savour the latest and most innovative grilling techniques.
Adults only - SANTÉExclusive for The Reserve à la carte restaurant features casual dining for breakfast and lunch.
Adults Only - THE GRILL
- Various Lounges/Bars11 BARS
RED LOUNGE: Before or after dinner lounge where guests can enjoy cocktails and music*
M BAR. MARTINI & WINE: Robust wine cellar and exclusive themed martini selection invite lingering over pre-dinner cocktails (Holding Bar for Fuego and SAL restaurants)*
TOJI: Unique molecular concept starring sake specialties melds the art and science of mixology (Holding Bar for Bana restaurant)**
BLUE AGAVE: Appetites ignite with pre-dinner tequila and mezcal specialties and a fully stocked wine cellar (Holding Bar for Vento and Mole restaurants)**
SOUTH AVENUE BAR: Covered and open-air venue near restaurants buzzes with energy, events and music. Open during the day.
NORTH AVENUE BAR: Music-filled, outdoor restaurant-area venue for listening, watching, talking and dancing. Open during the day**
SWIM-UP BAR: Open daily with refreshing tropical cocktails**
GABI CLUB BAR: Beat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar**THE WINERY: A wonderful bodega and refuge for wine lovers. ($)
DON JULIO CORNER: Tequila tasting & romantic dinner experience ($)
ILLY CAFÉ: The ultimate authentic coffee bar experience.
*Adults only**Open for everyone
- Bilingual staff
- Boutiques/stores
- Child programs
- Doctor on call†
- Exercise gym
- Golf†
- Internet services
- Laundry/Valet service†
- Massage services†
- Pool
- Bilingual staff
- Boutiques/stores
- Child programs
- Doctor on call†
- Exercise gym
- Golf†
- Internet services
- Laundry/Valet service†
- Massage services†
- Pool
- Room service
- Sauna†
- Spa†
- Valet parking
- Water sports†
- Business Services†
- Meeting Facilities†
- Meeting/Board Rooms†
- Please contact the hotel for additional information.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's programKids Zone with supervised activities for kids up to 12 years, playground with jungle gym and outdoor activities.
- General- Aqua Park- Coffee Shop- Ice Cream Shop
- Golf location (onsite/nearby) †Distance to Golf course is 0.8 miles
- PoolTwo Sparkling free-form swimming pool with swim-up bar and pool side grill.
Three incredible swimming pools, giant water buckets and five slides are available for family fun. - Spa †Full service indoor Spa ($) with beauty salon Water Ritual 22 Massage cabins (14 indoor, 2 outdoor, and 6 on the beach) Body and facial treatments Spa Boutique Dry and wet saunas for men and women with private dressing rooms A state-of-the-art Health Club: equipment and personal trainers Studio classes
- Teen programs †Teen's club for 13 - 17 years old
- Water activities †- Water Park
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17642 reviews
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Jan 17, 2026Excellent resort, definitely will return!
This resort was absolutely amazing! 8 of us went on a family trip and stayed at another resort, we were not happy with that resort at all so decided to move to the Paradisus. The staff were incredible all around but Alberto at the spa and the front desk staff we spoke to were excellent, Eric being one of them but I unfortunately forget the other gentlemans name. The employees, no matter who they were, always greeted with a smile. The resort was very clean and well maintained, you constantly saw employees cleaning all public spaces. The food was excellent, the traditional Mexican restaurant being our favourite. The cafe and ice cream hut were also great! The poolside service for lunch was delicious, highly recommend the cuban and fish tacos. The other added benefit is the ability to use the Adults Only side even when staying on the family side. The waterpark was amazing for kids of all ages and even adults could enjoy! The beach was beautiful, soft white sand and very wide. We were impressed that the manager and employees were going around the pool area to ask guests how their stay was and if they could do anything to make it better, that really shows they care. We 100% will be back to this resort!
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Jan 16, 2026
The best family trip!
We had an absolutely amazing stay and cannot recommend this resort enough for families with kids. From the moment we arrived, the staff were incredibly friendly, welcoming, and genuinely happy to make our stay special. This resort truly gets families. It hits all the right things for kids — the water park was a huge highlight (honestly, I had just as much fun as my child!), endless food options, and plenty of ice cream to keep little ones happy. At the same time, it doesn’t forget about the parents. The food quality, cocktails, café, and overall vibe made it feel relaxing and enjoyable for adults too. Every restaurant we tried was great, but we especially recommend the hibachi — our 4-year-old absolutely loved the show and experience. The buffet was also a big hit, particularly for breakfast, with tons of variety and something for everyone. A must-do is the Family Concierge swim-up room — it made our trip. Having that extra level of service and convenience took everything to the next level. A huge shoutout to Emmanuel, our concierge, who was absolutely outstanding. He was attentive, incredibly helpful, and so wonderful with our child. He truly made us feel taken care of. If you’re traveling as a family and want a resort that balances kid-focused fun with parent-friendly relaxation, this is the place.
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Jan 16, 2026
Premium experience
This resort and staff is A++. Our concierge Carlos also was nice to have for any of our requests. Premium liquor & food, plenty of seafood. No disappointments with food or staff, very friendly and clean. Rooms are large and ours had a jetted tub on the balcony over looking the pool area. The beds could be a little larger for a family of 4. I would stay here again in a heartbeat!
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Jan 16, 2026
Great experience. Highly recommend!
We had an absolutely wonderful time. Plenty of activities for adults and children alike. Great food and excellent staff.
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Jan 15, 2026Very disappointed in the food
The food was mostly terrible at the buffet, restaurants and room service. Lukewarm, sitting out too long and not enough change over in the buffett. The staff at the hotel were excellent.
- AdvisoryThe hotel will no longer offer complimentary greens fees. Guests will have preferential golf rates at Grand Coral.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Tax: 50.91 MXN (approx. $2.73)(Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed