Paradisus Cancun - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

22277 reviews

• 

  Delicious and stunning venue

  Great dinner in a beautiful setting, and great service by our waiter Alberto! Kudos to chef Marco!

  Nov 07, 2026
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  Paradisus Cancun

  Very good amazing restaurant waiter Atilano was very good in the blue algsve , amazing melia restaurant always a beautiful holiday

  Nov 07, 2026
• 

  Wonderful.

  I had a wonderful stay at Paradisuis Cancun. Clean, safe, worry-free, the most amazingly supportive staff, wonderful bars and restaurants. The best concierge Joshua, Melvin the mixologist MASTER, Osman's bright smile and all the supporting staff there. I came home refreshed and healthy. My physical therapy said I glowed. A very pleasant and healing experience.

  Nov 07, 2026
• 

  Stunning resort let down with some easily fixable changes

  The hotel is stunning, if not a little confusing to navigate! We were in the Reserve area and the service was exceptional, and the pool concierges were amazing. The room was very nice but I wasn’t too keen on the bathroom being more or less in the room! The mini bar was tailored to our requirements and replenished daily. We enjoyed a lot of the restaurants but Sante was our favourite, the quality of food, the atmosphere and the service was fantastic. We had one visit to Sal included in the reserve and that too was exceptional. We went to the gym on several occasions and it was well equipped and cool! The reason for only giving 4 stars is down to some minor things, which in my opinion, should not be happening at a 5* resort. These were: 1. Every restaurant tried to put the bottle of red wine into an ice bucket! We had to constantly tell them not to do this and they seemed surprised to hear this. Red wine should be served at room temperature - it even says so on the bottle! 2. Without fail (actually I think Sal was the exception), you were expected to reuse your knife and fork from your first course. I don’t find this acceptable in five star dining establishments. 3. Before check out, we received a paper checkout invitation where you scan a QR code to get your invoice. I duly did this and paid the small charge for incidentals (the room had already been pre-paid). It was simple and seamless; just as the invitation had said. So, imagine our surprise when the doorman would not let us leave to get in our taxi. He insisted we needed to show him a ‘ticket’, I showed him the invoice which said paid, but this was not good enough. He physically blocked us from getting into the taxi and by this time a small crowd of people had stopped to look at us. It was humiliating as it looked as if we were trying to leave without paying. In the end my husband had to go in and find our concierge so he could confirm we had checked out and paid! This was not acceptable behaviour and left us extremely embarrassed in front of other guests and our taxi driver who was equally as bemused. Why offer a digital checkout if you need a physical ‘ticket’ to be allowed to leave? Although this did not end our stay well, we did really enjoy the hotel, all the staff and the great service. So, we would go back again and I would like to see the issues I’ve raised been addressed.

  Nov 07, 2026
• 

  A Wonderful Stay With Outstanding Staff!!!

  We had a great stay and truly appreciated the outstanding service throughout the hotel. A special thank you to Alberto at the Reserve reception who made our check-in experience welcoming, smooth, and pleasant. Rodolfo our Concierge was also wonderful, always attentive, helpful, and ready to assist. We would also like to recognize the excellent service provided by the staff at the different restaurants Sante, at the buffet; Pascual, Ginger Bar; Diego, Flor and Anahi and the pool bar; Ignacio, Michel , Orlando. Everyone was friendly, attentive, and professional, making our dining experiences and time by the pool even more enjoyable. As a Circle by Meliá member, we also had the opportunity to attend the Member Fest during part of our stay. While the event did not meet 100% of our expectations, the closing night was definitely a highlight! The live band created a fun atmosphere and made the evening enjoyable. Overall, the hotel staff made a positive difference in our experience. Their hospitality, friendliness, and dedication deserve recognition. Thank you to everyone who helped make our stay memorable. We look forward to returning!

  Nov 06, 2026