Resort Details

Dining
OnSite Dining
  • ALMAR RESTAURANT
    A restaurant with a exceptional ocean front view, offering a veritable culinary experience with delicious dishes from the Mediterranean. Open at night, with seafood, lamb and duck recipes.
  • AZUL RESTAURANT
    Exquisite dishes ready to stimulate the senses. International cuisine offering unlimited options from traditional Mexican tacos to pasta and wine. A splendid beachfront restaurant to enjoy an appetizing meal.
  • BROWN BAG COFFEE CORNER
    Brown Bag is a charming coffee shop where guests can enjoy fresh brews, espresso classics, iced or blended creations, flavorful teas, gourmet treats, and sweetbreads.
  • EL BOTANERO
    Overlooking the sea, in the pool area. This restaurant offers casual comfort food and lighter menu items including tacos, ceviches, burgers, and other snacks. Ideal for foodies.
  • HAKKA RESTAURANT
    The art of Japanese cuisine submerges even the most demanding palate into a festival of flavors, accompanied by the visual beauty of the Signature Chef’s artisanal creations.
  • LOBBY BAR
    CONTEMPORARY MIXOLOGY
  • POOL BAR
    COCKTAILS AND DRINKS
On-Site Amenities
  • Boutiques/stores†
  • Car rental desk†
  • Elevators
  • Gift/News stand†
  • Parking†
  • Pool
  • Spa†
  • Tennis court
  • Wireless internet connection in public areas

† Fees may apply

On-Site Recreation
  • Non-Motorized Water Sports †
    Non-motorized water sports in the AquaWorld Marina (subject to weather conditions)
  • Spa †
    NUUP Spa Cancun Playa

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 3225 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amaziing

    Amazing place to visit, our first night we went to the hakka reaturant where our waiter Chris made an amazing service. We sat by the kitchen bar where we got to know chef Ofelia & Esteban who recomended us some amazing plates to try higly reocmend to pass by and try

    Jun 11, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Disappointing Experience – Not Worth the Price

    Disappointing Experience – Not Worth the Price We had high hopes for this holiday, especially given the cost of over £10,000, but unfortunately, it fell far short of expectations. From the start, the experience felt uncomfortable, with staff frequently following us around — clearly hoping for tips — which created a pressured and awkward atmosphere. The room itself was far from clean, with lumps of fluff and hair left under the bed, and cleaning staff even left used wipes behind. The lift was broken more often than not, making it difficult to get around — especially frustrating in a resort of this size. Shops on-site were extremely overpriced, clearly taking advantage of guests. The entertainment was very limited. While the two Mexican guys running it were friendly enough, the activities didn’t go beyond simple games like “guess how many marbles are in the pot.” The music and entertainment were the same every day, offering little variety or excitement. The all-inclusive food was average at best — definitely not what you’d expect for such an expensive holiday. We ended up walking the beach most days and couldn’t help but notice that the hotels either side looked much nicer in comparison. Overall, we won’t be returning and wouldn’t recommend this resort to others seeking good value, cleanliness, or quality entertainment.

    Jun 11, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Special anniversary

    Wonderful hotel. Great staff, wonderful food and it is right on the beach. Compliments to our waiter Edgardo at the Almar restaurant. He went above and beyond to make our anniversary celebration special. The ocean is a bit rough here. The pool was great. a bit noisy once the DJ started at 11. Overall, if going back to Cancun, I would do this again.

    Jun 10, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great food, amazing atmosphere, and wonderful staff!

    We had an amazing time! I could not speak high enough of the wonderful staff. They all were so kind, accommodating, positive, and respectful. The room was clean, the pool was great, and the food was delicious. We especially loved Hakka - their sushi restaurant. The chef, Ofelia, does an amazing job!! Our waiter, Erispen, was incredible and truly cared about us while we were there and welcomed us. Would definitely recommend. 😊

    Jun 09, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great beach & staff, facilities could be upgraded

    Great location, beautiful beach, nice pool and good food. Rooms are OK: ~ Beds really comfortable ~ Could be updated (fresh paint, and small spots of mould in shower) ~ Unfortunately the air con is not great. We were unable to get the temperature down from 27C the last 2 days, we reported it but it was not fixed. In general the air con in the lobby & restaurants is poor. Overall really enjoyed our stay. What made it was the day time by the pool entertainment from Antonio aka chocolate 🙂

    Jun 06, 2025
Hotel Advisories
  • AdvisoryA minimum mandatory hotel-imposed fee of $26.06 MXN (approximately $1.50 USD) per room, per day will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
  • AdvisoryThe Municipal Government of Quintana Roo will be charging all guests Environmental Sanitation Tax of a minimum $72.62 MXN (approx. $3.92 USD) per room, per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival. 

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. 

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

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