Ocean Riviera Paradise - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

16063 reviews

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  Beach needs more chairs and shade options

  We stayed in El Beso section with other family members in the privilege and daisy section. The adult only pool had good music & activities, except it really lacked shade. It was secluded enough from the family area / kids splash pad, but a quick walk to the buffet & main lobby area. The beach is in need of more chairs & more shade. If you didn’t snag a chair by 8 am, you were only left with a few broken ones in the sun. We would have spent more time at the beach, but it’s often really crowded feeling and getting drinks was tough. Evenings are definitely focused on entertaining children, which is fine, but could have been better if more varied. The silent disco was fun and so were the live band who played one evening. The food is better at the buffet than at the a la carte. Lines were often very long at the coffee shop so plan your visit accordingly. We generally only went in when there were 5-7 people or less waiting in line as it could take awhile to get coffee. The gym is well appointed but does get hot after the sun really comes up. We enjoyed seeing the monkeys and codi’s. We would likely not return unless it was another family holiday.

  Jul 07, 2025
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  Family Vacation in a Privilege Suite

  Our family had an incredible stay at this hotel! We booked the Privilege Suite, and it was absolutely perfect for our needs. The suite was spacious, well-equipped, and offered everything we needed for a comfortable family getaway. The kids absolutely loved it here! They had a blast with all the activities and amenities, and they’re already asking when we can go back. The Privilege selection was perfect for our family. We had access to exclusive perks that made the entire experience feel extra special, and it really added that little touch of luxury we were hoping for. A huge shout-out to Francisco, who went above and beyond to make our stay even more memorable. His warm hospitality and thoughtful attention to detail made us feel right at home, and he truly made a difference in our experience. We’ll definitely be returning soon—this hotel has everything a family could ask for, and more. Highly recommend!

  Jul 06, 2025
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  El Beso Pool Bar

  I had fun all week long it's a very beautiful place. The bartenders at the El Beso pool are very nice thanks to Juan & Yves for the service really great guys !

  Jul 06, 2025
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  Not 5 star at all

  Arrived back to the UK this morning. I don't usually do reviews but I do like to leave positive feedback however this will be a mixed review. We were originally booked at another resort that we've visited before but due to refurbishments we changed to ORP based on advertised facilities etc For full disclosure we have visited many 4 and 5 star resorts throughout the Caribbean, USA and Europe so feel we have can give a pretty decent comparison. We have adult aged children who didn't come on this holiday but just to mention as we've travelled with children for 26 years so pretty experienced family travellers. ORP in our opinion is definitely NOT a 5 star resort... a really good 3 or maybe a 4 at best. Our room was in Eden family of 4 (48, 46, 15 & 8) Check in/out In - smooth and quick Out - allow around 20/30mins and be aware they tried to charge us the hotel tax again despite already paying at check in Accommodation Dated and grubby although maids did all they could and the service with clean towels and bedding daily really good. Our mini bar was not regulary replenished, at least 6 times I had to request this so we had water for the children. 4 people in the room and only 1 cup despite multiple requests via telephone and leaving a note and yes we did try to take one from the restaurant but we're stopped. Rooms are a good size with plenty of storage and good AC Food We didn't starve, were not big eaters but food is not great at all, repetitive and poor quality (tried all restaurants) kids lived pancake/waffle house by Eden pool and the ice cream shop. Ocean burger by Daisy was decent. Service in restaurants really good, staff pleasant. Pools Only used Daisy and Eden. Daisy pool - small, slides boring for the age of my children... 1 male & 1 female pool toilet - both absolutely disgusting Eden pool - big with a great vibe, fun activities and a party atmosphere. Husband and kids joined in the pool based ball games, I enjoyed watching the games including the crazy crazy games. Pool toilets same as Daisy pool although slightly cleaner. HOWEVER the smell in the pool as you got closer to the swim up bar was eye watering, a LOT of people sat there all day drinking but not using the pool toilet 🤢, that's a people problem not the hotels fault although location and accessibility of the toilets could be addressed. We only used the pool toilet a handful of times, using our room toilet was just as close and much more pleasant. Lounger area around both pools pretty grubby, our room faced Eden pool and although we did see staff giving it a quick tidy and brush it was 100% not cleaned at all. Entertainment Daytime by Eden pool, great vibe and fun to watch. Evening Entertainment we didn't bother with, we were up early so ready to relax in the room by 9pm when the Entertainment was starting. We used the family lounge with our youngest and this was great fun. Staff member Greg was so good. The evening atmosphere around the central part where shops/restaurants are is lovely. Overall I'd give this resort 2.5-3 out of 5, we have been to much better for similar if not less price. Would we return? To Mexico yes, it's one of our favourite destinations based on previous visits. To this resort? Absolutely not... I know we can get better for the same price. This is our personal experience and I'm sure others find this resort outstanding but as I've said as a side by side comparison to many many other resorts it just didn't live up to how it was advertised.

  Jul 05, 2025
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  Very welcoming experience!

  We are a family with a small baby coming to celebrate our anniversary. Angel at the Privilege check-in desk was amazing, very friendly and accommodating and very knowledgeable. We would like to thank him assisting us with everything especially coming with a baby with special needs. Thank you again for a warm welcome!

  Jul 04, 2025