What We Love
- Enjoy 24-hours access to domestic cocktails, meals, snacks, & activities.
- Bask in the glow of the Riviera Maya, where the sands, waters and sunshine are absolutely unforgettable.
- Four splish-splashing pools, with one just for kids. Bar service is available poolside.
- Booking a Privileged room gets you perks like private lounge access, butler service, & an exclusive pool/beach for you and your entourage.
- Pamper yourself with an outdoor massage at Despacio. This is the kind of luxury you deserve.
Things to Know
- Only a short, 50 minute ride from the airport to the resort.
- The Daisy Club and Teen Club offer activities, waterpark access, video games & more for your kids.
- Diving courses are available for all levels, as well as excursions to Mayan cenotes, coral reefs, & water sports.
- The Blue Team creates all the daytime/nighttime entertainment you can handle.
- Three tennis courts & a multi-purpose court for those ready to up their game.
LocationRiviera Maya, Mexico
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
During Travel Window: 2/1/18-4/30/18; 2/1/19-4/30/19; 2/1/20-4/30/20 & 2/1/2021-4/30/2021
No guests 23 and younger are allowed unless there is an Adult over 30 in the same room. This includes groups with 16 to 23 year old even if accompanied by adults over 30 years old.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating10206 reviews
top resort with food drinks cleaning entertainment staff rooms views,and a big thank you to francisco our pool barman.funny friendly just a all round good guy and someone I can always call a friend thank you.
I love this resort. We went with our 2 young children and had so much fun. So much to do, different pools to choose from, the beach is beautiful. I've never had a pool on the beach before at a resort and this one was beautiful. The staff were wonderful, the food was delicious. The walk through Mexico night was amazing. We went in December and loved all the Christmas decorations, gorgeous lighting, the nativity scene and lighting. Thanks to the lovely Kids club girls, they are great with children. We will come back when we can! Thanks
100 % Recommended for Weddings!
At the time of writing this, we are in the midst of COVID-19 lockdowns. I can only imagine how couples wanting to plan their wedding are feeling uncertain about where to start, and when to even plan it for. Don’t give up on your dream to have a destination wedding; all of this will shift, will get better, and will end! Take a minute to read this review and know that Ocean Riviera’s wedding team will absolutely guide you through the process of how to plan your wedding, even amidst all this craziness! +++++ The best thing about Hotel Riviera Paradise, hands down, is the Wedding Department team; if you are considering getting married here, as long as Melina, Graciela, Sandi, and Aury are there, I would recommend it in a heartbeat (yes, even amidst these COVID-19 strange times!). I had been searching for a wedding venue for several weeks already with absolutely no luck. I wanted a hotel that would offer a reasonable wedding package, as well as reasonably priced rooms for our guests, and having a terrible time of actually getting an answer from many hotels (which did not bode well for planning a wedding remotely if the hotel was completely unresponsive)! Expressing my frustration one day, my brother-in-law, who had been to Ocean Riviera Paradise before, recommended that I check it out as an option. I took a quick look and liked the look of the hotel enough to call and see if I could get more information. When I called, they transferred me over to Melina, and she sold me over in a matter of minutes. Her impeccable, warm customer service and genuine care was so obvious, I felt my weeks of frustration melting away and hopeful excitement seeping in. Over the next several days, we went back and forth by email and phone, and soon signed the contract with them. I can say without a doubt that it was Melina’s responsiveness and warmth that made the difference in our decision, and having called well over 15 other venues, her professionalism is in a completely different league. When we finally arrived on site for our wedding, we could easily see that these qualities are also replicated by her team. Over the next several months we contacted Melina frequently (likely driving her a little crazy sometimes!). We knew very clearly what was important to us in our wedding (creating the right setting for our guests to be comfortable and have lots of opportunity to share and celebrate with them), and often requested her time to explain how their different processes work, and step in if we were having difficulty in our communication with other departments at the hotel. Melina always answered us, and always helped us to resolve whatever question or challenge we had to the best of her ability. A dedicated wedding planner is assigned to you 3 months before your wedding, which is when Melina put us in touch with Graciela (Grace). Grace also suffered the fate of our frequent calls, and yet always got back to us with kindness and professionalism. When we finally got to meet her, she took 5 hours from her day to go over every single detail of our wedding with us, show us all the different hotel sights, and answer all the (many!) questions we had. We couldn’t believe the time and attention she gave us, particularly when we knew she likely had emails from other couples piling up, and a wedding the day before and after ours… She had tons of great recommendations and easily picked up on our personalities and what was most important to us. Grace cares, a lot, and with all her heart. She is one of those people who goes above and beyond, always professional and never promising what she can’t, but secretly working behind the scenes to try and make everything happen perfectly for you. We are so grateful it was Grace who was assigned to us – the effort she put in the day of our wedding was something that few people would do with that much heart – she definitely did more than would have ever been expected. She is a special soul and we consider her a lifelong friend. Grace, Melina, and this team is the reason I would recommend Ocean Riviera Paradise for your wedding.
Ask for a dehumidifier
Upon your check on, ask for a dehumidifier if you think it will be too humid/stuffy in your room. We thought it was too hot and humid to leave the doors open during the day, after all, the climate is tropical! Having the drier air was very nice.
Something for everyone. Great customer service
Where to start? I LOVED this resort. I read some bad reviews and got really worried about it. Upon our arrival we were greeted well, initially we were booked in the family section, but once seeing that it was just my boyfriend and I, they gave us FREE upgrade to the adult only section. Of course they did their jobs and tried to sell us the privilege, they weren't pushy at all I found, and when we declined they were very great about respecting our wishes. Our room was beautiful, they did a great job and maintaining the upkeep, and restocking our fridge. The beach was beautiful, NO seaweed was on the beach while we were there, maybe it was the time of year? IDK. Pools were great aswell, we spent majority of our time on the beach or the el beso adults only pool. At both we were well taken care of and always had drinks. All the restaurants were great, we LOVED the japanese & mexican ones, the italian one wasn't the greatest in my opinion. The only downside we faced was in the sports bar, there was a big hockey game on and the place was filled with Canadians eager to watch it, sadly they didn't have that channel, but that wasn't the let down. We were hanging out with a large group, and were ordering shots, and drinks having a good time. When suddenly the bartenders got very rude, and refused to serve some people in our group due to them "not tipping enough". With each order, they were in fact getting quite generous tips.. Regardless of this, we had an AMAZING time and would 100% go back. There are so many different things going on each day, that everyone could be pleased at this resort, from older groups, large families, and couples. Please don't let the negative reviews discourage you!!! Thank you Ocean Riviera Paradise for an incredible time, and making my first experience in Mexico a great one.