Ocean Riviera Paradise - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

16571 reviews

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  NOT 5 STAR

  Stayed here with my wife, son, daughter in law and two grandchildren. We booked this as it was listed as new and 5 star. It don’t think this that was accurate on either count. I will start with the good points of the trip/resort. 1. several pools gives you the option to sit somewhere quiet, somewhere close to the beach, or adults only. 2. there were several bars to get drinks from. 3. nice selection of different restaurants to choose from. 4. good entertainment for the little ones which they very much enjoyed. 5. room was spacious and clean and was cleaned professionally each day with bar fridge being restocked as needed. 6. Angel at Sakura was an amazing waiter and made a bad experience as good as it could be. He deserves a raise. 7. Jordan at Pez Vela was such an outstanding waiter. He took amazing care of us and largely because of him we had lunch there every day. Issues That We Encountered: 1. Quality of alcohol was poor and. It what one should expect at a 5 star resort. 2. Wine (red in particular) was awful. It was all Mexican wine so in order to drink decent wine with dinners we had to pay for it. I’m ok with paying for better wine but the basic pour should at least be drinkable. 3. Pools were very very cold … the ocean was warmer than the pools so that is where we spent our time. Not sure why they can’t be heated?? 4. There were no snacks, fruit etc available for the kids between meals so we had to bring our own from home. 5. There was one coffee shop (Mikes) and while the coffee was ok it took an hour standing in line to get one unless you were up early when they opened. 6. We dined at all of the restaurants except Lo Locanda and had an issue at every one as follows: a. Blue Moon - we had dinner there one night (we were in the Beso adults building so we could eat there). We ordered a bottle of wine and were told that because of that we got a free lobster tail. That was a nice touch expect I got about halfway through it and found gravel/sand and almost broke a tooth. They did not offer to do anything for us such as cover the wine. While the rest of the meal was very good we left disappointed. b. Blue Moon - We went for breakfast and after an hour waiting for our meals they came. My wife’s Eggs Benedict was cold and while my Mexican Eggs were hot they lacked any taste. c. Steakhouse - I ordered a Rib Eye which was about 1/2 think and well done even though I ordered it medium rare. Horrible!! In fairness very one else ordered the flank steak and it was very good. d. Sakura - My wife stood in line in the AM for an hour to book this one and when she got to the booking agent they said they only had one time slot which didn’t work for us. Then they told my wife that if she bought 2 bottles of wine she could pretty much get in any time. What a fricking scam!! The food and cooking presentation here was excellent BUT I had to ask three times (and finally not very nicely) to bring us the wine we ordered while we still had food to eat. The main guy said he didn’t know we wanted to drink it with our meal … really !!!! All in all we left very disappointed and will never stay there again.

  Jan 12, 2026
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  Great

  Super time at the pool lots of activities for the kids to do and give the parents a break. Diana had some fun things planned for the kids and was great with them

  Jan 12, 2026
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  Sick the whole trip

  Our room smelled of mold, AC wasn’t working, water dripping through paint on ceiling, and mold growing. Our jet tub didn’t work, plug and parts of tub broken, water would not shut off, constant running water. We understand tropical and humid you will smell musty. We stayed at ocean Jamaica two years ago and we had the best time but Mexico….. not so much. I got so sick on second day , vomit, and runs. Spent day on toilet with bucket in hands. Or in bed. My stomach was uneasy the rest of the trip. Very disappointed.

  Jan 12, 2026
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  Vanessa is the best

  Vanessa part of the entertainment staff was Awsome super fun to be around and made our week extra special! Would definitely recommend

  Jan 10, 2026
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  Nice facility but not a true 5-star

  The time there was good, pools were great, restaurant selection excellent and for the most part - very friendly staff. Property is beautiful! We had fun. But for the price, I felt it lacked value, especially considering other resorts I’ve been to for cheaper and less stars. We had 4 rooms: 2 in building 1, 1 in El Beso, 1 in Privilege. All had issues one way or another. Furthermore there was a lot of pushback by management- checkin & out process, shady room service, etc. A few examples of where they could improve: 1. Upon arrival we were told there was a $25 USD ‘Eco tax’ which had to be paid prior to our rooms (4) being checked into (upon exit they asked for an extra $1 due to new 2026 rates). Why wasn’t this part of the original booking (WestJet ; SunWing). Then the big stack of U$D on the counter where our $100 (hmm). 2. There is no grab & go buffet at the beach like so many other resorts. Total downer. The beach resto had 20minute lineups at 4:30pm! Then you have to wait and be served. Massive negative & bring snacks if you’re at the beach area and don’t want to burn 1hr of your day for a plate of nachos. 3. Confusing towel service : we had to provide our room numbers to get towels but then upon exchange elsewhere weren’t asked 4. Room infrastructure is iffy. Beautiful rooms, but issues. Why? Bathtubs that don’t work, leaky shower heads, toilet 1/2 flush buttons that don’t work (would be nice to conserve water!), sliding door latches that don’t work (we had a 2 Coati’s in our room), questionable AC (temps inaccurate). There was also a deHumidifier in 1 room : good to have but symptomatic of larger issue! We also had an entry door issue at one of the rooms: the battery died at 1am - thankfully a technician replaced it and we were in at 01:45! That same door then had a bracket access issue and for the duration of stay had to use a card. 5. One volley ball court and always packed 6.

  Jan 10, 2026