Ocean Maya Royale - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

11898 reviews

• 

  A place to repeat

  Where can I even start with this review, this place is awesome. From the bartenders in the sports bar at night, marcelo y manuel. To the pool bartender miguelito..thats our to go person all day by the pool. Kendall and his entertainment team go above and beyond, Moises its sooo nice and funny. Its hard to pick ur favorite person here. Also let me not forget about the chef at the hibachi restaurant, Cesar. This place its unforgettable for sure, its our second time here and to many more times to come!!!!!!!

  Sep 16, 2025
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  Celebration Time!!

  WOW!! what an incredible stay. From the front desk staff greeting us to the support staff cleaning and maintaining the property, everyone had a smile and a friendly Hola. Lets start with the room... wonderfully air conditioned, it was brutally hot all week, with lovely rose petals, fresh robes, slippers and a cute towel swan to greet us. My only complaint was the size of the beds, double beds are simply not big enough for two adults to sleep comfortably, my married travel companions were not able to sleep together. A cot was provided, on request, at no additional cost. The food was delicious with a buffet available for breakfast, lunch and dinner, several sit down restaurants including a Japanese restaurant where the meal was cooked in front of you with the expected entertainment, a Sports bar ( the Nachos need a review of their own!) and Mike's coffee shop, open early enough to grab a muffin and bevy before off site tours. There were bars aplenty including two right by the pool, one with a swim up feature, as well as one in the lobby and of course the sports bar, did I mention those nachos??? There was entertainment both day and night in the pools, on the beach, in the theatre etc. which brings me to the best part of the trip, the entertainment staff. So accommodating, so funny so memorable. While ALL were amazing I think our favorites were Margarita, the jet ski and other adventures lady, Lupe the massage therapist and our very favorite Kenddell!! Kenddell is worth making this resort your new favorite all on his own! From remembering and chatting with so many guests to his infectious energy to his uncanny ability to get everyone up and joining in on the fun, he is a treasure!! This was truly the best place to celebrate my 60th birthday as well as my divorce!!! whoooohoooo Grams is single!!! lol There are so many other lovely things to discover but I don't want to spoil it for you and this review is already long enough!! Suffice it to say we will chose this property again!

  Sep 15, 2025
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  A True H10 Star: Kenddell

  If you’ve had the joy of spending your holiday in the Ocean Maya Royale, you would’ve meet the most incredible man Kenddell, and you should consider yourself lucky. As a member of the experience team, Kenddell isn’t just doing a job - he’s creating magic. From the moment he steps onto the scene, he brings a radiant energy that transforms the atmosphere and makes every guest feel like they’re exactly where they’re meant to be. Kenddell’s charisma is undeniable, whether he’s leading activities, performing on stage, or simply chatting with guests around the resort, he exudes a natural warmth and charm that instantly puts people at ease. There’s something beautifully real about him - his authenticity shines through in everything he does, making every interaction feel personal and meaningful. He’s not just energetic - he’s electrifying. You find him cheering on guests at the poolside games, dancing like no one’s watching during the evening events and somehow always having time for a kind word or a moment of connection. He’s has a way of remembering names, sharing genuine smiles, and making everyone feel special. But it’s Kenddell’s heart that truly sets him apart. His compassion, patience, and genuine care for guests go far beyond expectations. Whether it’s making a shy guest feel confident to participate, or checking in on guest to ensure they’re enjoying themselves, Kenddell goes the extra mile - not because he has to, but because that’s just who he is. In every sense, Kenddell embodies the spirit of holiday joy. He’s not just a team member - he’s the heartbeat of the ENTIRE hotel. Bright, passionate, caring and full of life, Kenddell doesn’t just help create memories - he becomes one of them. If you’re lucky enough to cross paths with him on your holiday, trust me: you won’t forget it, he will have a special place in your heart forever. Enough about Kenddell- now, a very special shoutout to V, who is equally incredible in every way. V is the kind of person who brings their own magic to the team - the kind that sneaks up on you in the best way and leaves a lasting impression. With a calm confidence and a heart full of warmth, V has a way of making everyone feel instantly welcomed, included and valued. V might be leading an activity one moment, sharing a conversation the next, or simply offering a kind and comforting presence when it’s needed. She has a beautiful balance of professionalism and playfulness that’s makes every experience more enjoyable. Without Kendall, V or the experience team the holiday would not have been as half as amazing as it was. This team is a credit to the H10 brand and made the holiday a 5* experience. Love B and Gracie x

  Sep 14, 2025
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  Great vacation

  Wonderful vacation for the price. If you are easy going and enjoy great friendly service with a smile, then this place is for you. Food was ok. Buffet limited choice. Chicken and pork is plentiful and delicious. Steak was available once during the week. The pizza at the buffet was delicious. The pizza by the beach was closed all week. The beach grill was fantastic and fresh The French restaurant Blue Moon was extraordinary. The Italian Dolce Vita was the worse. It's open over water. No AC unless you buy privilege package. It's enclosed side section. Everyone got eaten alive. The host has mosquito repellent for guests. We ordered the Osso Buco. We literally received a dinosaur bone lol. Any like gravy sauce full of fat and no taste. We actually walked out of the restaurant. The Japanese restaurant we skipped all week so I could not review this I want to imagine that no matter which restaurant you went to the service was impeccable. Very attentive and always with a smile The beach is huge but because of the sargassum we did not use it. They do clean it daily with tractors The pool is the life of the resort. The entertainment team led by Kenddell were fantastic. He 1000% makes sure you have fun whether you play silly games, volleyball, paint, cooking class, make bracelets, etc... I don't know how we remembers everybody's name but he does. Also, Alessandro from the sports team is really good. They were all good. Nightly entertainment lacks but they do have a DJ and you can dance till about 11. They also have a nightly show around 9:00. I would definitely go back because everyone is so nice. Even the front desk were so friendly and professional. I had a fun week and even more importantly, I was able to decompress. I feel rejuvenated. Exactly what a vacation should feel like. Gracias Ocean Maya Royale

  Sep 14, 2025
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  False advertising

  Booked two weeks at the hotel Rooms where clean but a bit worn and tired Arrived on wednesday 20th and first night went to buffet as tired after travelling On the Saturday we went into play del Carmen and arrived back late and thought just pop into buffet the buffet was closed so we went to mexican to be told to come back on 40mins Next morning went to buffet for breakfast and enquired about closure previous night to be told it would not be opening in evening due to low numbers at hotel was opened for breakfast and lunch I found this unacceptable as although another 3 restaurants it was set menus and 10 evenings later it got repeatable When I complained to TUI the rep Marco was not helpful also the pizza place did not open the hotel is still advertising buffet evening opening hours Not good enough TUI false advertising and not 4/5 star rated hotel

  Sep 13, 2025