Ocean El Faro - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9480 reviews

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  They claim to be 5 star hotel When we arrived they charged us $2600 for our grandkids or we could turnaround

  I traveled a lot in my 65 Years, but was never so disappointed as this trip. When we arrived at check-in, we received a hammer. They told us our 2 grandkids would cost $ 2498 extra, even called Ocean El Faro in advance to ask for the price, my wife and I paid in advance for a 2 queen room and sofa bed $1,721.11 I felt like I was hijacked in a foreign country. That was not the worst thing. Upon arriving at our room, it was in terrible condition. In the bathroom, the toilet seat was broken, one of the sinks was broken, and no shampoo was available. The ceiling fan rattled all night. We called customer service, but no response. The next morning, we went to the front desk to speak with a manager and were rudely told we could not see one. The next morning, we went up to the lobby and found a service consultant, who promised to take care of the room. After arguing with her about the payment, she finally called someone who said we would get a refund for our grandkids. Till today, no refund has been received. 1 day before departure I saw a maintenance man and I asked him if he could do the repairs. He has done some. This is what it said when we made reservations. All-inclusive 5-star resort in Punta Cana charms guests with pools, restaurants and bars, and an adult spa; airfare not included * All-inclusive inclusions listed above * Personalized check-in and check-out​ * Privilege welcome gift * Bottle of wine * 24-hour room service * In-room minibar with full selection, Nespresso coffee maker, and Privilege coffee in room * Butler service * Exclusive beach towels with Privilege logo in room * Private Privilege Beach area with exclusive sunbeds and Balinese beds, waiter service, and personalized drinks * Top brand drinks in restaurants and bars * Priority to book at a la carte restaurants and à la carte breakfast in bed service * Access to the Privilege Lounge with a variety of snacks, premium drinks, computers, TV, internet, breakfast, lunch, and dinner à la carte * Daisy VIK Kit (Very Important Kid) for kids in family hotels * Books and special meals for kids * 10% discount on our Despacio Spa Center * Late check-out subject to availability * Never received the bottle of wine. * NO 24 hr room service * No Butler service THIS IS DEFINITELY NOT A 5-Star Hotel, maybe 1 star

  Nov 05, 2025
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  OCEAN EL FARO NOVEMBER 2025

  Gerald, carlos, and edrick where all amazing entertainers, the atmosphere, food, and drinks were all phenomenal and all staff were super sweet and fun!

  Nov 04, 2025
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  Great resort

  Such a nice resort! Gerson is the best!!🩵 great entertainment daily. No complaints. Rooms are clean and stocked daily. Buffet is great everyday.

  Nov 04, 2025
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  Avoid this filthy hotel with horrible food.

  We’ve never been as disappointed with a hotel as we were with this one. The rooms & property were very old and in a state of disrepair. They were also dirty. There were stains on the drapes and furniture & mold / pubic hair in the bathroom. Management promised a “deep clean” after hearing our complaints but very little was done. On top of that, the food was horrible. Due to the late hour, we spent 1 night and moved to another hotel. Otherwise we would have moved immediately. This place should be condemned.

  Nov 04, 2025
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  Great experience - a fabulous hotel

  We’ve just returned from our first visit to the Dominican Republic. We stayed at the ocean el faro hotel in a standard junior suite, staying all inclusive. We have had an amazing time. Room Junior suite with 2 x double beds. Huge bathroom with jacuzzi bath and separate shower. All toiletries provided and replenished daily. Tea, coffee and mini bar replenished daily with no additional cost. Fully furnished balcony. The room is very comfortable and the housekeeping team ensured everything we needed was provided. Food The buffet is lovely with everything you could want. We tended to use the buffet for breakfast and the restaurants for evening meal. The bread is all baked in site and is delicious! Restaurants Blue moon - our favorite delicious meals - the salmon and asparagus was particularly delicious!! Dolce vita - Italian, lovely meal with standard Italian dishes - this restaurant needed to be booked in the morning Route 66 - diner style burger joint! Run of the mill but a nice change from a la carte Margarita - Mexican - nice meal and some variety for spice wimps!! Steak house - nice bbq style meals with decent sized portions Mike coffee shop is amazing with delicious coffee and fabulous cakes and cookies! Their still lemonade is divine!! A real gem in the hotel! Snack bar - by the pool for something quick for lunch by the pool. The fries are lovely. Hotel The hotel is beautiful, well kept, clean and in a nice location. Pools Lovely and spacious, plenty of room for swimmers and those who like to just sit. Floats are allowed Cleaned daily Plenty of sun loungers - we did not have any issues with getting a lounger - we did. Not witness any sunbed wars!! Lazy river What an experience!!! Far from lazy! But lots of fun!! They do have floats available but in busier times it may be wise to bring your own. Beach In 2 separate parts, the initial part of the beach is rocky but beautiful to the left of the light house is a lagoon section which is calmer and suitable for swimming and paddling. I’d recommend shoes though as the rocks are sharp. I’d highly recommend getting up early one day to see the sun rise as it is spectacular from the beach! We made our way down there at 5.30 to watch it and we are so glad we did, definitely not to be missed Staff The can not do enough for you and are very helpful. We had a lovely young lady in block 8 (floor 2) for housekeeping and although she could not speak English she went out of her way to ensure we were happy and did all she’s could to communicate with us - in our opinion she is an asset to the hotel ( I wish we had got her name now!) Shop Has a good selection of clothes, snacks, souvenirs and essentials like medications etc, it’s slightly higher priced than average but I’d expect that

  Nov 02, 2025