Ocean El Faro - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9451 reviews

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  Fun

  Overall, the experience was good for the price. Every staff member was fantastic. So kind, welcoming and great with our kids. The food at all of the restaurants was very good as well. They also had a lot of intentionality and opportunities for kids activities, which was fun. Susana did an incredible job with the kids and the different activities. The pools and lazy river were fantastic. The kids loved all of the water stuff. The biggest downside was the room. I felt as though it was a little more beat up than I was expecting. I know the ocean air is not easy on buildings/furniture, but I believe it could have been taken care of a little more. The pull out mattress was also not good. Thankfully it did not bother our youngest, but would have been pretty uncomfortable for most. So while not perfect, it was a good trip for our family and provided great opportunities for us to connect.

  Oct 22, 2025
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  Honest review

  My husband and I just returned from a 7-day stay at Ocean El Faro for our honeymoon. We stayed on the El Beso side and had a pretty good time. However, there were lots of inconsistencies throughout the entire stay that did put a sour taste in our mouths. First, our room. We had a junior sweet garndenview that looked right onto one of the pools. The room itself was very clean, super comfortable bed and the AC worked fantastic. The main issue was with room service. One day, we wanted extra water in our room. We called FOUR times before someone came, and it was a completely different person that just randomly walked by with water. His name was Juan Carlos and he was amazing! I explained to him what had happened and he told us any time you see me you tell me what you want, he was fantastic the whole trip. I was very excited for the food as we had went to Cuba last year and I was okay with the food there. Let me tell you I was actually super disappointed with the food! There was never a time, wether at the buffet or even at an a la carte, was the food ever actually got. It was lukewarm to cold. The only time you got hot food was if you went to one of the stations (omelette, stir fry, etc). That really annoyed me that nothing was ever hot. We tried a few restaurants (Dolce Vita, Steakhouse, Bluemoon, Route 66) all the places, except for Route 66 was meh at best. Dolce Vita has a great waiter named Frendy! Very attentive and a great staff member! Speaking of staff, they were not very good at being attentive during meals. One piece of advice I can give, avoid the “not time share but it is in fact a time share” people at all cost. They usually get you on day 2 to come listen to a “presentation” and will offer you a “gift”. If you do happen to go, cut the guy off after an hour max! We had a couple that was stuck there for FOUR HOURS. A waste of a day! Oh and their “gift”, a certificate for a couples massage which sounds really nice, but come to find out when we went to book it’s only a head and neck massage so we ghosted our appointment. Also, if you fly Sunwing/westjet, the rep is a bit slimy. You have to go see him to book your transfer back to the airport and he told us we could either wait at the el Beso lobby or come to the main lobby. We decided to go to the main lobby. Our pickup time was scheduled for 11:50am, we did not get picked up until 12:30! My husband went to speak to that rep asking him if he knew anything, he said oh they might’ve gone to the other lobby to pick you up. When my husband said you specifically told us we could come to this lobby to be picked up, he said oh well I don’t know you might’ve missed your transfer and I’d you did you’ll have to taxi it. Thankfully the transfer was just super late, but that was again super frustrating! They are currently at 50% capacity as it’s considered their down time, so maybe if we go back, we will go during their busier season. We give the whole trip a 3.5-4/5 due to the issues but the pools were beautiful and the drinks were good!

  Oct 21, 2025
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  Ocean El Faro is El Crappo

  We booked a room with the Privilege upgrade. Comes with a butler, priority reservations, free mini-bar, etc. When we arrived I was surprised at how ratty the furniture was. The rooms were not much better. Ours had a distinct mildew odor, and the a/c would not maintain a temperature. Our butler made reservations for three of the restaurants. Every time we checked in for our reservations, the hostesses treated us like we were interrupting them. They were not friendly or welcoming. Just snotty. Paying for Privilege also gets you private dining. The dining rooms were never crowded, and there were always enough staff to serve us. The service was terrible. They would stand around and talk instead of making sure we had everything we needed, or clear dirty dishes, or refill drinks. Same snotty attitude as the hostesses. The quality of food was as expected in the all-inclusive market. Mediocre at best. Paper thin steaks, low quality meats, watered down drinks. On our last night we wanted to eat at their "diner" Route 66. We sat and waited about 10 minutes for a server to approach us. He then informed us that they were only offering their menu from the Mexican restaurant next door which was closed. WTF? Worst Mexican food ever. Taco Bell would have be a step up. The night before we left I messaged our butler to arrange to be picked up the next morning and brought to the lobby. (also a Privilege service) He read it right away, but didn't respond. Maybe he was off already, so I messaged him again in the morning. Again he read it and didn't respond for 3 hours (after we had already left). When I travel I am in a great mood and I treat the workers with respect and kindness. Even when service is bad. I've stayed at several all-inclusives, and this was the worst

  Oct 19, 2025
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  Amazing Stay at Ocean El Faro!

  We had the best time at Ocean El Faro in Punta Cana! Amazing pools, great food, and such a fun vibe but what really made our trip unforgettable was Carlos and Endrick from the animation team. They were full of energy, super friendly, and made sure everyone was having a great time. Whether it was pool games, dance parties, or evening shows, they kept the fun going all day. Both of them truly went above and beyond and made our vacation so much better. If you visit Ocean El Faro, make sure you find Carlos and Endrick, they’re the best!

  Oct 18, 2025
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  Great resort even better staff.

  The resort is in good condition and the rooms are nice. The staff is very good. Shoutout to Carlos and Endrick from the animation team. Food is good and it’s an all around good resort for anyone.

  Oct 18, 2025